Continued…

LAUREN C. WRIGHT 111 Piperwood Drive, Cary, NC 27518 919.618.5664 · laurencwri@gmail.com

QUALIFICATIONS SUMMARY

Self-directed, highly driven emerging professional prepared to make excellent contributions as an employee. Related skills and experience include:

Administration: Diligent, high-energy team member able to ensure productive, efficient office operations through both independent and collaborative work. Proven skill in managing calendars, schedules, and records while complying with strict internal standards. Detail- and deadline-focused.

Business Communication: Fluent in preparation of wide range of communication collateral, including email correspondence and business documents. Hold BA in communication. Personable and highly professional while engaging with customers, vendors, team members, and management teams.

Customer Service: Effortlessly deliver spot-on internal/external customer service that promotes satisfaction and long-term loyalty. Talented in conducting consultations and providing expert sales support with recent experience as technical specialist.

Key Strengths: Exceptional organization, time management, and multitasking skills, as demonstrated by successful background in event planning. Ambitious and goal-oriented;

known for meeting and surpassing expectations. Readily take on new responsibility and quickly learn new skills and processes.

PROFESSIONAL EXPERIENCE

CISCO SYSTEMS, INC. — Research Triangle Park, NC Sales Support Specialist, 8/2015 to 12/2015

Deliver industry-leading sales support to internal clients across North and South America as part of worldwide leader in IT innovation. Manage and track 20+ cases simultaneously. Engage robust, current knowledge of Cisco tools in developing technical workarounds; foster positive working relationships with account managers while providing education and advice. Follow precise protocols for email correspondence. Maintain accurate logs of case activities and outcomes, and create reference documents to facilitate self-directed issue resolution. Liaise across internal business units. Identify opportunities and develop multi-million dollar deals with major global partners. Resolve deal roadblocks.

Outshined even seasoned peers to take position among top-five performers week-over-week among team of 90+.

Boosted department productivity by consistently doubling expected weekly case count, handling and differentiating more than 150 cases each week.

Maintain composure and level-head while providing remote assistance to frustrated, stressed account teams, adeptly working to develop simple yet effective solutions to complex problems.

Quickly learned and mastered Cisco tools including: Salesforce.com (SFDC), Cisco Commerce Workspace (CCW), Cisco Service Contract Center (CSCC), and other Cisco Internal Sales Team Tools

CHIC DETAILS WEDDINGS & EVENTS — Cary, NC

LAUREN C. WRIGHT − Page 2

Event Planner Assistant, 8/2011 to 7/2015

As dedicated member of small, established event planning company, supported event planning, client service, and administrative functions. Engaged in consultation processes to gain understanding of client vision and budget. Collaboratively facilitated event planning, engaging organization strengths to manage calendars, schedule meetings, and maintain budget. Secured vendors/suppliers, and administered contracts. Provided leadership during

rehearsals/events to ensure seamless fulfillment, remaining on-point for clients, monitoring timelines, and resolving any day-of issues.

Played key role in successful execution of multiple large-scale events demanding strong professionalism, detail-focus, and adaptability.

Praised by team for outstanding ability to anticipate and proactively address problems and to make decisions preserving best interests of company and clients.

REDRESS RALEIGH — Raleigh, NC Social Media/Community Management Intern, 8/2013 to 12/2013

In hands-on internship position with group promoting independent fashion design, tasked with managing collective social media presence. Designed and delivered creative, consistent messaging to social media followers on daily basis. Planned and coordinated various

marketing projects to cultivate group awareness, promote educational initiatives, and advertise special events.

Demonstrated aptitude for effectively utilizing communication channels to promote group mission and educate audiences on making purchasing decisions.

EDUCATIONAL BACKGROUND

Bachelor of Art in Communications – PR concentration, Journalism minor (2013) NORTH CAROLINA STATE UNIVERSITY, Raleigh, NC

Technical Proficiencies MS Office Suite (Word, Excel, PowerPoint, Publisher, Outlook), social media platforms (Facebook, Twitter, Pinterest, Google+, Pulse, Hootsuite, Tweetdesk, Trello), databases