l&d assignment 2

8/14/2019 L&D assignment 2

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Cross-Cultural Awareness

Training in Mexico

RANS Ltd


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Problem- video

Have you experienced this?

Is this common to yourcompany?

Does negotiation never goright

We can help- have thesolution


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RANS Ltd

Founded in

1999 Elite Reputation

The Trainer

Customers:

Customer Satisfaction Survey 2007

92%

8%

Ecsta ti c Di ssa ti sfi e
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Presentation Structure

External Issues

Training needsneeds

analysisanalysis Culture and

Learning

The training

Evaluation

Summary


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External Issues

Globalisation increasing competitorsand rate of business activities.

A skilled and adaptable workforce

Projects and not having unchangingjobs

(Simmonds, 2002)

Low unemployment rates RBV model and be an innovative

learning organisation.

(Marchington and Wilkinson, 2005)


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Training needs analysis

Managers brought homeprematurely

High staff turnover

Poor morale

Negative publicity

Initial profit targets not met

There is an obvious lack ofcultural awareness causingthese problems


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Culture can be Learnt

The only requirement forbeing cultured is to be

human. Thus, all peoplehave culture

All people acquire theirculture through the same

process: learning

(Ferraro, 2002; Tayeb, 2003)


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Successful Learning

No effective organisation or employeedevelopment can take place unless it is first

established how people learn(Pettinger, 2002)

A learning Culture requires

CapabilityWillingnessCommitmentReward

Kolbs Learning TheoryHoney and Mumfords Learning Styles

(Mullins, 2007; Pettinger, 2002; Gibb,2002 ;Pedlar et al, 1997; CIPD, 2005 cited in Bratton and Gold2007)


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Aim

To prepare your Englishspeaking Managers to deal with

cross-cultural issues involved inworkingin Mexico


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Objectives

To understand the local values andbeliefs

To be able to negotiate effectively

To conduct successful meetings

To present to locals in a businessmanner

To be able to build successfulrelationships

Work effectively in a culturallydiverse environment


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Practical issues

Video and initial training Create Action Learning sets

First three months managers meet every 2weeks

Culture shock at its greatest point (Adler, 1992)

Next three months managers meet once amonth

Trainer Support

Video 2,500

Workshop 450 per manager

Monthly Support Payment 100 per

manager


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The Training video

A cultural awarenessvideo

Worksheets and casestudies

Video sample 3

(Pettinger, 2002)


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Additional learning

Action learning sets atheadquarters

Facilitate support network inMexico

(Mullins, 2007, Mumford, 1997, Reid,1997)


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Evaluating the training

Before- Establish the training need of the

manager and compare to theorganisations training goals

During

- Training event outcomes

- 360 degree feedback in Mexico

After- 360 degree feedback and Return OnInvestment


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package?

The video- Cost-effective

- Consistent

- Easy to distribute or access(globally)

- Learning is independent,

controlled by managers(when they want to watch it andwhere)

The action learning sets


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The business case!!

(Pettinger, 2002 Sims, 2006 Bratton and Gold,2007)


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Summary

Thank You For


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Thank You Forlistening

RANS Ltd UK

Cranborne House

St Pauls PlaceBH8 8HF Bournemouth

Tel: [44] 01202 211001

Fax: [44] 01202211004

RANS LtdMexico

Campos Eliseos339 Col. Polanco

11560 Mexico

Tel: [52] (55) 91 71 9700

Fax: [52] (55) 91 71 9703Website:

http://ransltd.blogspot.com/
http://ransltd.blogspot.com/http://ransltd.blogspot.com/http://ransltd.blogspot.com/


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References- Simmonds, 2002

- Marchington and Wilkinson, 2005

- Mullins 2007,- Black et al. 1999,

- Hodgets et al, 2006

- Ferraro, 2002

- Tayeb 2003

- Pettinger, 2002

- Gibb,2002

- Pedlar et al, 1997- Mumford, 1997,

- Reid,1997

- Jones, S (1992) How Interactive Video can help Training Logistics. Education and Training MCBUP Ltd

- http://www.learningoncall.com/WhyStreamedLearning.do

- Carneiro A (2005)How technologies support winning strategies and productivity. Handbook of

Business Strategy. Emerald Publishing Group Limited.- Long, L.K. and Smith, R.D. (2004), The role of web-based distance learning in HR

development,Journal of Management Development, Vol. 23 No. 3, pp. 270-84,

- Bratton and Gold (2005)

- Morris (1984) The Evaluation of Training. Emerald Backfiles 2007.

- Sims, 2006 Human Resource Development: Today and Tomorrow. Information Age Publishing.

- Burgoyne J and Reynolds M (1997) Management Learning- Integrating Perspectives in Theory and

Practice. London:Sage.
http://www.learningoncall.com/WhyStreamedLearning.dohttp://www.learningoncall.com/WhyStreamedLearning.dohttp://www.learningoncall.com/WhyStreamedLearning.do

l&d assignment 2

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