leadership and communication presented by: garrison singer performance solutions international

Leadership and Communication

Presented by:

Garrison Singer Performance Solutions International

Copyright Discovery Profiling International 2003 2


Our Objectives And Goals

1. Understand the language of DISC and Motivators

2. Celebrate each persons style

3. Use the language of DISC and Motivators in the selection process of candidates

4. See how DISC and motivators facilitates communication and enhances leadership direction


What is DISC?

How we do what we do

Success comes from all types of behavior

No good or bad

No right or wrong

DISC is a Neutral Language

People do not like to be labeled

A person’s behavior is the sum of all four factors and should be not labeled as a High D, I, S or C

DISC is a Silent Language

A measurement of intelligence

An indicator of a person's values

A measurement of skills and experience

A measurement of education

DISC is NOT


What is DISC used for?

Customer Service Career Planning

SalesTime ManagementConflict Resolution

Team Building

Family

Goal Setting

Social Relationships Sports

Job Selection


Turn to page 3-4

General Characteristics


Turn to graph page

Around page 22


The Emotions of DISC!

Quick to Anger(Short Fuse)

Slow to Anger(Long Fuse)

Very Trusting(Optimistic)

Distrusting(Pessimistic)

Non-Emotional(Listens)

Emotional(Shows Emotion)

Low Risk(By the Book)

High Risk(What Book?)


What do the Factors Measure?

Problems

Challenges

People

Contacts

Pace

Consistency

Procedures

Constraints


Using DISC

Your behavioral design is the combination of the highs and lows of all four factors.


Using DISC

Everyone has the ability to adapt.

Adapting requires energy.

You can identify your natural tendencies and consciously adapt as the situation requires.


DOMINANCE – 12%

How a person solves problems or accepts challenges

Demanding Aggressive Pioneering Competitive Decisive

Emotion — ANGER

OUTGOING and TASK-ORIENTED

Examples?


The High Dominant

Keep your distance Lean slightly forward Direct eye contact Strong handshake Talk with their hands using

linear motions

Body Language

Challenges Opportunities to lead Tough Assignments

Energizers

Strong Clear Confident Direct

Tone of Voice

Win Results Lead the field Be the best, or first Bottom Line Immediate New and Unique

Powerful Words


Style Analysis Graph

100100

9090

8080

7070

6060

5050

4040

3030

2020

1010

00

Regina Hap

Karen, RobertPeterKonnie, Pat, KimCarol

Ann

Linda


INFLUENCE – 28%

How you influence others to your point of view

Enthusiastic Persuasive Optimistic Impulsive Gregarious

Emotion — TRUST

OUTGOING and PEOPLE -ORIENTED

Examples?


The High Influence

Use touch Smile Expressive gestures Stand or sit next to Fun- laughing

Body Language

People Interaction Social Recognition Situations requiring enthusiasm

Energizers

Energized Enthusiastic High and low modulation Persuasive Friendly

Tone of Voice

Fun I feel Exciting You will look great Recognition Put you in the spotlight Picture this

Powerful Words


Style Analysis Graph100100

9090

8080

7070

6060

5050

4040

3030

2020

1010

00

Kim

LindaKonnie

Pat, KarenRegina, HapPeter, Ann

Carol

Robert


STEADINESS -47%

How you respond to the pace of the environment

Methodical Habitual Consistent Patient Possessive

Emotion — NONEMOTIONAL

RESERVED and PEOPLE -ORIENTED

Examples?


The Steadiness Factor High

Not too close Lean back, don’t rush Relaxed Small hand gestures Calm Friendly, eye contact

Body Language

Security Closure Team Harmony Opportunity to serve

Energizers

Warm Soft Calm Steady Low in volume

Tone of Voice

Think about it Take your time Help you out; help me out Logical, step-by-step Trust me Guarantee Promise

Powerful Words


HapReginaKimKonnie

Ann

CarolKaren, RobertLindaPat, Peter


9090

8080

7070

6060

5050

4040

3030

2020

1010

00


COMPLIANCE – 13%

How you respond to rules and regulations set by other people

Precise Perfectionist Orderly Conservative Diplomatic

Emotion — FEAR

RESERVED and TASK-ORIENTED

Examples?


High Compliant

Don’t touch Sit or stand across from Direct eye contact Little or no hand gestures Firm posture

Body Language

Information Quality standards & rules Compliance to rules Analysis/research

Energizers

Controlled Little modulation Thoughtful Direct Precise

Tone of Voice

Here are the facts Proven Guarantees The data shows No risk Take you time Think it over Analyze

Powerful Words



9090

8080

7070

6060

5050

4040

3030

2020

1010

00

Carol

RobertPeter, AnnPat

Konnie

HapRegina, Karen

Kim

Linda


Characteristics

Appreciating the differences


Stress Recovery!

Physical Activity

Social ActivityNothing Time

Thinking Time


THE SUCCESS

INSIGHTS WHEEL

Closer to center, more adaptable Farther out, more rooted in your style Outer ring is pure style


Questions


Break Time


Carol’s exercise


We see the world through our own eyes.We each see differently.


Attitudes or Behavior?

Behavior (DISC) is how you carry out your action.

Attitudes put the thought in your mind and impel you to action.


turn to graph

Page 32


Theoretical

Goal: Truth & Knowledge

Passion: Discover of truth

Over-Extensions: Practical matters neglected

Stress Factors: Subjective experience, inability to know or DISCover

“Not to know is bad, not to wish to know is worse.”

— African Proverb


Utilitarian

Goal: Utility of resources

Passion: Utility & practicality

Over-Extensions: Workaholic, self-preservation only

Stress Factors: Wasted resources, no return on investment

$$$


Aesthetic

Goal: Experience & Expressions

Passion: Form & Harmony

Over-Extensions: Non-awareness of subjective reality

Stress Factors: Objectivity without feeling, disturbance of form

“A wildflower on the mountain top would not change places with a rose in the garden.”

— Armenian Proverb


Social

Goal: Elimination of hate & conflict

Passion: Investment of self in others

Over-Extensions: Focus on others; injurious to self

Stress Factors: Individualistic behavior, insensitivity

“The best passion is compassion.”

— Jamaican Proverb


Individualistic

Goal: Assertion of self in victorious causes

Passion: Attaining & Using position & power

Over-Extensions: Power over People.

Stress Factors: Loss of power or position

“Victory had a hundred fathers. Defeat is an orphan.”

— Chinese Proverb


Traditional

Goal: Search for highest value in life

Passion: Finding meaning in life

Over-Extensions: Self & other sacrifice for beliefs, closed-minded

Stress Factors: Actively opposing set of beliefs

“Better to die standing than to live on your knees.”

—Yiddish


Questions

DISC : observable behavior

Motivators: underlying drive


Areas for Improvement

Can you recognize your areas which could use improvement?

Check out Time Wasters


Dysfunctional Teams

What are the hallmarks of a dysfunctional team?


Absence of Trust

Fear of Conflict

Lack of Commitment

Avoidance of Accountability

Inattention to Results

The Five Dysfunctions of a Team

The Results The Signals/Signs

Invulnerability – People are not showing their true selves or willingness to be vulnerable

Artificial Harmony – Making things look nice. No open conflict discussion. Conflict always taken offline.

Amibiguity – Goals, tasks, commitments left unclear in team meetings. No one searching for clarity. Hiding out.

Low Standards – Lack of high standards of performance. No one taken to task.

Status and Ego – The individual places their ego and needs over that of the teams. Personal result most important.


Functional Teams

What are the hallmarks of a fully functioning team ?


Trust

Open Discussions and Constructive Conflict

Making & KeepingCommitments

TotalAccountability

ProducingResults

A Fully Functioning Team

The Results The Signals/Signs

Vulnerability – People are showing their true selves and willingness to be vulnerable. Seeking help. Searching.

Constructive Conflict – Open discussion and conflict resolution. Passion. Caring about issues. Respect.

Clarity – Goals, tasks, and commitments are clear and commitments met. No hidden agendas.

High Standards – The team works to the highest quality. Individual and Group accountability

Status and Ego – The group takes precedent over the individual. Group success more than ego.


Our Objectives And Goals

1. Understand the language of DISC and Motivators

2. Celebrate each persons style

3. Use the language of DISC and Motivators in the selection process of candidates

4. See how DISC and motivators facilitates communication and enhances leadership direction


Please read your reports thoroughly and make notes of any questions

Share reports with coworkers, managers, spouses, and family


Thank You

Leadership and Communication

Maximizing your potential

PSA

Presented by:

Garrison Singer Performance Solutions International

leadership and communication presented by: garrison singer performance solutions international

Documents

language of disc

wrong disc

c disc

emotions of disc

leadership direction

measurement of education

kim carol ann linda

neutral language people