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Leadership Orientation

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2 UCLA Hospital System Ronald Reagan UCLA Medical Center RRUCLA MC Santa Monica UCLA & Orthopaedic Hospital - SMH Resnick Neuropsychiatric Hospital - RNPH UCLA Health System UCLA Hospital System Faculty Practice Group - FPG UCLA Medical Sciences UCLA Health System David Geffen School of Medicine DGSOM

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Human Resources Website 7

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8 Important Links Based on priorities Important Links Based on priorities

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9 Important Links Check your compliance for various requirements Important Links Check your compliance for various requirements

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PART 1 PATIENT EXPERIENCE LEADERSHIP ORIENTATION 2012 SCHEDULE: FEB 3; JUN 1; AUG 17; OCT 19 8 AM 12:30 PM Learn how UCLA Health System has raised patient satisfaction scores to the 98 th percentile through recruitment, on boarding, recognition, rounding, communication and service recovery strategies. Become familiar with the available tools that will assist you in leading your teams to success and how to sustain that success over time. PART 2 UCLA OPERATING SYSTEM 2012 SCHEDULE: MAR 2; MAY 4; JUL 20; SEP 21 8 AM 3:30 PM This session will introduce Lean methodologies and tools to achieve performance excellence. Develop successful teams through Active Daily Management techniques and by preparing your employees for success, connecting and engaging your staff and through improved prioritization and delegation skills. PART 3 LEADING SUCCESSFUL CHANGE LEADERSHIP RETREAT RETREAT SCHEDULE: MAR 9; MAY 18; JUN 8; SEP 28; NOV 16 8 AM 4 PM Learn what successful organizations do when undergoing challenging times and upcoming changes. Identify how your perceptions affect the way your team embraces change. Well discuss ways to communicate, implement, and hardwire the change. 14

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Retention & Recognition Program Employee Non-Cash Awards and Other Gifts G-41 Employee recognition and retirement non-cash awards program: Employee Recognition policy An item of tangible personal property may be awarded to an employee in recognition of his or her noteworthy work-related accomplishments. Such awards should be of minimal value. Examples include, but are not limited to, flowers, fruit, a book, a plaque, or similar item. In addition, a ticket to a sporting or cultural event (excluding a season ticket) or a one-month parking permit or transit pass may be provided to an employee as a recognition award. The cost of an employee recognition award is limited to the per-person amount set forth in Appendix A. Employee recognition awards may not exceed $75 per person per calendar year. An array of options is found online, such as: 16 Movie TicketsCultural EventSubway Money on Bruin CardTheme Park - Knott's BerryAmazon Target Gift CardMusical Theater TicketsBest Buy StarbucksSporting EventiTunes

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HR Applications 17

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Clinical Incentive Programs Clinically Aligned Programs CEMRP 2 Clinical Enterprise Management Recognition Program 2 Director Level -- Tier A Manager Level -- Tier B Staff Level -- Tier C up to $1000 19

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Clinical Incentive Programs Director Level ELIGIBILTY UCLA Health System employees in Department Head and Unit Director positions responsible for the fiscal and operational administration of a department or unit are eligible for the Director CIP. These individuals typically report to a Senior or Associate Director, with the exception of some directors of large units reporting to Department Heads directly. A list of participants is defined and approved prior to the beginning of each fiscal year. The List of Participants is verified and approved annually prior to the beginning of the fiscal year by the Staffing Resources Committee (SRC), which consists of the COO, CAO, CHRO, CNO, CFO, CIO and CMO and staffed by Human Resources and Finance. All approved participants are notified of their participation by their Associate Directors for the upcoming fiscal year. All approved participants complete the Performance Objectives Goal Grid listing goals in the following five areas: People, Quality & Service, Systems & Operations, Strategic Growth/Technology/Facilities and Finance. Goals are aligned in support of the goals set by the respective Senior or Associate Director for each individual. Performance Objective goal grids are due to Human Resources by July 31 st of each year. Performance Objective goals are reviewed and approved by the Senior and Associate Director team. 20

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Clinical Incentive Programs Manager Level ELIGIBILITY UCLA Health System staff in department/unit manager positions who meet the criteria established below and are not participating in the Director Level CIP are eligible to participate in the plan. A list of participants is defined and approved prior to the beginning of each fiscal year. MSP Members All MSP Members who do not meet the participation criteria for the Director CEMRP are eligible to participate in the Management Incentive Plan based on their classification. PSS Members: PSS members who are classified in PSS grades 4 7 with some exceptions in the PSS grades 2 and 3 or ITP equivalents, may be eligible to participate in the Management Incentive Award Program if they meet one of the following: The employee is designated as a bona fide supervisor with authority to hire, dismiss, evaluate, promote, or reclassify, or effectively recommend such actions; and the employee is responsible for budget preparation, monitoring and is able to affect budget outcomes that directly impact the departmental bottom line or The majority of the employee's assignment is institutional in scope versus intradepartmental and the employee is able to affect performance outcomes that directly impact Operating Gain. 21

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CIP Director & Manager Level GOAL SETTING PROCESS All approved participants complete the Performance Objectives Goal Grid listing goals in the following five areas: People, Quality & Service, Systems & Operations, Strategic Growth/Technology/Facilities and Finance. Goals are aligned in support of the goals set by the respective Senior or Associate Director for each individual. Performance Objective goal grids are due to Human Resources by July 31 st of each year. Performance Objective goals are reviewed and approved by the Senior and Associate Director team. 22

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27 Annual Wellness Events February: i WALKING week April: March for Babies Walk May: UC Walks Day August: Passport to Wellness Health Fair (WW, SM, FPG) October: American Heart Associations Heart Walk, UC Food Day Wellness Communication Wednesday Wellness e-blasts wellness topics/tips and events promoted Wellness Website www.wellness.healthcare.ucla.edu www.wellness.healthcare.ucla.edu Lunchtime Workshops Monthly Smoke-Free Initiative Lunch n Learns Nutrition RRUCLA Dining Commons Heart Healthy Assessment (January-June) Dining Commons nutrition facts are online Posters around Dining Commons provide education on portion sizing, exercise, and good nutrition Greening up Dining Commons is stocked with biodegradable cutlery and Styrofoam has been eliminated Providing healthy sustainable foods during National Nutrition Month and UC Food Day Increase whole grain options (Brown rice, whole grain hamburger buns, high fiber breakfast cereal) Healthy green salad and fruit alternatives at the Grill No fried foods UCLA Health System Wellness Initiative

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28 Physical Wellness C Space Yoga, Tai Chi, Qi gong, and free time offered daily free of charge UCLA Recreation Center (FitWell, iWorkout, BHIP 12-week, fitness facilities) Smoking cessation program offered quarterly for a fee Jazz and hoop dance classes offered weekly at RRUCLA free of charge Massage Therapy Services fee for service Emotional Wellness Mindful Awareness Classes, Retreats and Workshops Spiritual care department services and Tea for the Soul Circle of Caring: A renewal Program for Healthcare Professionals Bio feedback Sessions at the Staff & Faculty Counseling Centers Work-Life Program UCLA Health System Wellness Initiative

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29 Annual Wellness Events February: i WALKING week April: March for Babies Walk May: UC Walks Day August: Passport to Wellness Health Fair (WW, SM, FPG) October: American Heart Associations Heart Walk, UC Food Day Wellness Communication Wednesday Wellness e-blasts wellness topics/tips and events promoted Wellness Website www.wellness.healthcare.ucla.edu www.wellness.healthcare.ucla.edu Lunchtime Workshops Monthly Smoke-Free Initiative Lunch n Learns Nutrition RRUCLA Dining Commons Heart Healthy Assessment (January-June) Dining Commons nutrition facts are online Posters around Dining Commons provide education on portion sizing, exercise, and good nutrition Greening up Dining Commons is stocked with biodegradable cutlery and Styrofoam has been eliminated Providing healthy sustainable foods during National Nutrition Month and UC Food Day Increase whole grain options (Brown rice, whole grain hamburger buns, high fiber breakfast cereal) Healthy green salad and fruit alternatives at the Grill No fried foods UCLA Health System Wellness Initiative

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30 Future Programming StairWELL offering an online tracking system to track steps per floor for 200 MP, RRUCLA and SMUCLA. Meeting with Safety, Security, Facilities and EVS to flesh out any issues. Gather/creating promotion plan to present to the Aesthetics Committee for approvals at SMUCLA and RRUCLA. January implementation target Instant Recess (IR) 10 minute fitness breaks in a group setting, two implementation avenues (a. select dept wellness leaders throughout hospital system or b. start in one dept as trial i.e. EVS or PBS) March implementation target UCLA Health System Wellness Initiative

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ESSENTIAL CONTACTS FOR NEW LEADERS 32 ESSENTIAL CONTACTS FOR NEW LEADERS Human Resources Overview HR Directors are always available to meet with you to cover what youll need to know to navigate successfully at UCLA Health System. Feel free to call them whenever the need arises. Kety Duron, (310) 794-0500 kduron@mednet.ucla.edu Director, HR Operations & Staff Development Maure Gardner, (310) 794-0523 mgardner@mednet.ucla.edu Director, Compensation & Labor Relations & DGSOM Employee Relations Robin Ludewig, (310) 794-6296 rludewig@mednet.ucla.edu Director Recruitment & Workforce Planning Jeri Simpson, (310) 828-0346 jsimpson@mednet.ucla.edu Director, Employee Relations, Support Programs & SMUCLA Human Resources