leading a sustainability culture - michigan.gov a sustainability culture ... solving problems by...

Leading a Sustainability Culture

Creating Excellence Through Lean LeadershipSeptember 14, 2017


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In Pursuit of Excellence

Excellence Has No Boundaries

© 2017 LeanWork LLC

Center of Excellence?


Organizational Excellence

Mindsets of leadership that create a culture of teamwork in solving problems by focusing on customer’s needs, engaging employees, standardizing processes and

optimizing performance.


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Elements of Excellence

CULTURE

LEAN

TOOLS

E x c e p t i o n a lVa l u e C r e a t i o n


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Barriers to Excellence

Frustration

Opposition

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What are the Barriers?


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Values

Values define the expected behaviors in which the organization operates to achieve the Vision.

• What does your company value?

• What is communicated?

• What’s underneath the surface?

• What is recognized and rewarded?


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Communication

•Verbal Words - 7%•Body Language – 38%•Voice Tone – 55%


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Vision

Provides:

• Direction

• Aspiration

• Alignment

Creates a common understanding of where we are going, why it is important and what it will be like when we get there.


Can you read this?

Please read aloud what you see

Ca y u rea t is


Can you read this?


LUMPING TO CONCLUSIONS


Assumptions


LUMPING TO CONCLUSIONS


Lean Strategy Tools

Clear

Measurable

Assignable

Time Based

Tracked & Reviewed


Customer Focused

Who are my customers?

What are their expectations?

How well do I meet those expectations?

How do I know?


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Engagement

Leaders set the tone of dialogue in the organization.

Dialogue is the core of culture.

How people talk to each other absolutely determines how well the organization will function and perform.



Level of Engagement


Structure & Alignment

Being a Waste Detective

Excellence

Mistakes

Poor Teamwork

Lack of Information


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Problem Solving & Standardize


Problem Solving& Standardize

Bus

ines

s R

esul

ts

2

Value Stream Mapping



Systems for Sustainment

Standardization

Foundation of Continuous Improvement

• Involvement

• Identify Tasks

• Visualization - Pictures

• Simple and clear

• Use as a training aid

• Measure the effectiveness


Leading a Culture of Sustainability

Begins With Each One of Us:

Goals must be Measurable Waste must be Eliminated Time must be Valued Everyone must be Respected Decisions must be at Point of Use Actions must be Driven Follow-up’s that are Standardized Change that is Sustained and Improved


What are you committed to do that will improve your ability to Lead a Sustainability Culture?

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In Conclusion


References

Good to GreatToyota KataIt’s Your ShipThe Leadership EngineToyota TalentThe Toyota Fieldbook


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