leading through technology
DESCRIPTION
Leading Through Technology. Betsy Kohan, Manager Lisa Hittle and Tina Smythe, Home Office. Class Objectives. Help! I Need More Information to Lead Understanding What I Have Now Why Is My Team Calling Consultant Support?. Help! I Need More Information to Lead. - PowerPoint PPT PresentationTRANSCRIPT
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Leading Through Technology
Betsy Kohan, ManagerLisa Hittle and Tina Smythe, Home
Office
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Class Objectives
• Help! I Need More Information to Lead
• Understanding What I Have Now• Why Is My Team Calling Consultant
Support?
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Help! I Need More Information to Lead
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Help! I Need More Information to Lead• Here is what you have asked for…– New Recruit visibility and information– Home Consultant deletes– Leader Rebuild indicator (including
months in rebuild)– New Promotions– Reversions
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Help! I Need More Information to Lead– Success Start Milestones– Showroom Sales MTD and YTD– Birthday, Anniversary and Qualification
Dates
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Help! I Need More Information to Lead– Team and Leader lists sorted in
alphabetical order by last name– Team lists include personal information
when click on their name • Currently downloadable to Excel
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NOW LIVE!
• #1 Report Requested: Detailed Team Reporting
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Understanding WhatI Have Now
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Understanding What I Have Now• Live Demo for…–My Central Team Report– Entire Team Report–My Commissionable Volume– Activity Report
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COMING SOON!Excel Class for Leaders
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Need Something More with Reporting?
Write on your index card and drop off in the basket on the stage!
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Why Is My Team Calling Consultant Support?
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Why Is My Team Calling CS?
• Support with Processing Parties– 33% of calls answered during last 3 days
of July were how to process parties• 49% of calls received on July 31 (month-end)
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Why Is My Team Calling CS?
• Order Inquiries– Status of orders– How do I track shipping?–What has shipped on the order?–Where did it ship?
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Why Is My Team Calling CS?
• Adjustments– Refunds
• Implemented a more timely process internally• Oversold item refunds have been fully
processed
– Changing order or canceling orders/parties
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How Can You Help?
• Continue supporting your team and answering questions
• When you don’t know the answer, get the answer and follow-up
• Finally, if you can’t help, encourage them to contact Consultant Support
• 740-322-7800 or [email protected]
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Additional Technology Classes This Afternoon:
www.longaberger.com: Where Business Happens
Suzanne Leffewwww.longaberger.com: Working Beyond the
BasicsBetsy Kohan
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Need One-On-One Support?
Visit the Cyber Café from 9 a.m. to 9 p.m. today!