leading with style-understanding your members
DESCRIPTION
Learning to understand our fellow members and leaders is one of the best things we can do in Toastmasters to maintain club membership. This presentation speaks to one of the most effective ways to accomplish that goal. While this deck was prepared for Toastmasters, it may be applied in many other business and personal environments. This deck was presented at the Toastmaster's District 45 Fall Conference on Prince Edward Island, Canada on October 25, 2014. Since the presentation, I noticed that TM has updated the survey with 2014 data. It can be found here: http://bit.ly/1FwRRoETRANSCRIPT
LEADING WITH STYLE - UNDERSTANDING YOUR MEMBERS
PRESENTED BY KYLE KELDSEN PRESIDENT, NASHUA MERRIMASTERS
Why should you “tune in” to this presentation?
You will learn:
#1 addressable reason people leave
how you can most effectively impact it
better understand yourself and others
“Seek first to understand…”
Seek to first to understand…
the 7%!
(STATS FOR PREVIOUS SLIDE)
In this presentation, I used statistics from the 2013 report. Since that time, the 2014 report has been issued. It can be found here:
http://www.toastmasters.org/websiteApps/images/ResearchAnalysis/NonRenewingMemberSurveyReportandAnalysis.pdf
Seek first to understand…
(VIDEO CLIP)
Comedian Brian Regan talks about communication challenges between males and females. This clip highlights in particular the one MBTI that has a large gender difference, that of “Thinking” versus “Feeling.” The clip is a story about Brian “golfing with Gary” within the DVD with the title The Epitome of Hyperbole.
To purchase, see:
http://brianregan.shop.musictoday.com/Product.aspx?cp=781_66102&pc=3BAM09
What’s your
Style?
What’s your style?
What’s your style?
Myers-Briggs Type Indicator
Most widely usedBased on the types developed by Carl JungHas become the basis for many other frameworksBut not everyone agrees with findings
CHALLENGESBEFORE WE MOVE AHEAD
“Where does your energy come from?”
What’s your style?
(continuum)
Introversion•Need time to develop responses•Connect with fewer people in deeper relationship• Introverted members may withhold feedback unless asked
Extroversion
•Thinks out loud•May not communicate in linear fashion• If you are an introvert, you may need to “over engage” them
“How do you take in information?”
What’s your style?
(continuum)
iNtuitive
•Listen to their inner voice•25% of the population•“Head in the Clouds”
Sensing
•Listen to the data•75% of population•“Down to earth”
“How do you make decisions”
What’s your style?
(continuum)
Feeling
•2/3 of women tend toward “F”•Subjective•More interested in people than things
Thinking
•2/3 of men tend toward “T”•Objective•Value logic above sentiment
How do you approach life?”
What’s your style?
(continuum)
Judging
•Being decided•Things in their place•“Plan their work and work their plan.”
Perceiving
• Gathering more data•“Go with the flow”• Tend to be a bit ‘messy’
ApplicationFind Out Your Type
• Myers-Briggs Type Indicator• DISC (Dominance, Influence, Steadiness, Conscientiousness)• FFM (Five Factor Model)• HEXACO• Clifton StrengthsFinder• Marcus Buckingham• Free Tests Online
ApplicationBe A Student
•Focus on Your Member’s Style•Consider How They Speak•Watch Their Body Language•Consider Previous Stress Points•Review Books/Talks/Classes• Ask!
Actively Listen 1. Attend▪ Ask open-ended questions
2. Acknowledge▪ Use signals to show you are
listening3. Re-phrase▪ Repeat what was said in your
own words to confirm understanding
4. Probe▪ Ask additional questions
Application
Three key things!
You learned:
Most people leave because of…people
Working to understand is key
Benefits you and others
Sources
• The Myers-‐Briggs Foundation
• The Sales Hunter
• 16 Personalities.com
• Ty Boyd’s “The Excellence In Speaking Institute”
• “Communicating Effectively for Dummies” by Marty Brounerstein
• CPP.com
• Marcus Buckingham
• Susan Cain’s “Quiet”
• The Guardian
• Julian Treasure
• The Office/NBC
• Brian Regan/Comedian
• Strength Finder/Gallup
• Five Factor Model
• DISC Profile
• HEXACO.org
• Stephen Covey’s “Seven Habits…”
