lean change management with jira service desk
TRANSCRIPT
LINBO LU PRODUCT MANAGER
Lean change managementwith JIRA Service Desk
VINCENT WONG PRODUCT MANAGER
Pull your phone out
Example: Screen brightness? Turn bluetooth off?
Wallpaper? Delete an app?
Do 23 changes to your phone
Example: Screen brightness? Turn bluetooth off?
Wallpaper? Delete an app?
Do 1 change to your phone
Servers for billing system
Billing system
Active directoryVPN server
Desktop support
Email services
Office network
high performers significantly improved throughput, going from 200 deploys per year to 1,460 deploys per year.
2 0 1 6 S TAT E O F T H E D E V O P S R E P O R TP R E S E N T E D B Y P U P P E T + D O R A
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By 2018, 80% of enterprise I&O (Infrastructure&Operations) leaders will fail to develop and implement change models that effectively manage risk and support agile development.
G A R T N E R
H O W TO E V O LV E A N E S TA B L I S H E D I & O C H A N G E M A N A G E M E N T P R O C E S S TO S U P P O R T A G I L E D E V E L O P M E N TA P R I L 2 0 1 5
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Risk mitigation Speed of delivery
Balance
Lean change management
Setup Improve
Setup Improve
Martin (developer,
order & billing)
Change form
Change form Approvals Reminders
ImplementationScheduling
Change form Approvals Reminders
ImplementationScheduling
New plugin to the billing system for Halloween
In light of the Halloween campaign, we need to develop and deploy a new plugin. All the details on the design, development, implementation, deployment and backout plan can be found here:
https://llu-march14.atlassian.net/wiki/display/ORDERBILL/2016+Halloween+campaign
Details
Change form Approvals
ImplementationScheduling
Reminders
Change form Approvals Reminders
ImplementationScheduling
5 days
2 days
New SLA
New metric
Ready for review Review finished
Waiting for ops
Declined
Cancelled
Awaiting change review
Awaiting implementation
Change form Approvals Reminders
ImplementationScheduling
Change form Approvals Reminders
ImplementationScheduling
Change form Approvals Reminders
ImplementationScheduling
Change form Approvals Reminders
ImplementationScheduling
Change form Approvals Reminders
ImplementationScheduling
Setup Improve
Lean is not just doing the bare minimum
Remove bottlenecks Optimise for high volume Standard change
JIRA Service Desk reports
Create a new report
Create a new series
Series: Time to approve normal change - Breached (SLA)
JQL: All normal change issues with billing system component
Remove bottlenecks Optimise for high volume Standard change
Series: Created
JQL: All normal change issues with billing system component
Create new request type for billing system plugin upgrade
Only capture the information we need
Automate with Webhooks
Remove bottlenecks Optimise for high volume Standard change
Standard change
implement
measurelearn
Your journey starts now