lean it
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Lean IT:Maximum Value at Minimum Cost
A positive customer experience is your business lifeline.
IT is critical to delivering a positive customerexperience to drive revenue and growth.
Every Customer Matters. Every Dollar Counts.
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Pressures on IT
Executives
Staff
Compliance
CIO
PMO
CISO
Support
Strategic Sourcing
OperationsNetwork
Deliver a superior customer experience
Increase agility
Effectively manage change
Ensure security and compliance
Reduce costs, increase productivity
Improve business-IT engagement
Mainframe Distributed Virtual Cloud
3
66% of IT resources are used to run versus 34% to Grow/Transform22
--Gartner, Inc. .
Deliver Maximum Value at Minimum Cost
Lean ITAn approach that helps
IT organizations focus
on what‟s important —
delivering value
to their customers
Reduce waste
Increase productivity
Improve customer
experience
Aim resources at high
value deliverables
Executives
Staff
Compliance
CIO
PMO
CISO
Support
Strategic Sourcing
OperationsNetwork
COST
VALUE
4
COST
VALUE
Enterprise IT Management Solutions Enable Lean IT
Lean ITUniquely enabled by
CA’s EITM solutions
Visualize, automate
and optimize IT
systems and
processes
From the data center
to the customer
From staff to assets
Govern, manage
and secure IT
Only CA covers it all
Executives
Staff
Compliance
CIO
PMO
CISO
Support
Strategic Sourcing
OperationsNetwork
Enterprise IT Management
5
COST
VALUE
6 Disciplines of EITM: Lean IT On-ramps
Ap
plic
atio
n P
erf
orm
ance
Mgm
t
Serv
ice
Man
age
men
t
Pro
ject
& P
ort
folio
Mgm
t
Infr
astr
uct
ure
Man
age
me
nt
Secu
rity
Man
age
me
nt
Mai
nfr
ame
2.0
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Application Performance Management
1,200 customers get visibility into 5 billion transactions a day
Service Management
Rapid implementation boosts IT productivity and user satisfaction
Project & Portfolio Management
Acknowledged market leader with both on-premise and On Demand solutions
Infrastructure Management
Automate and assure to reduce service delivery costs by 30%2; server
provisioning time by 90%21
Security Management
Streamline security processes, reduce costs and get value from your security
investments faster than ever before
Mainframe 2.0
Simplify mainframe management: Run the leanest platform even leaner
Lean IT …delivering solutions
Business Experience
Management
Service Portfolio
Management
IT Risk &
Compliance
Business-Driven
Automation
COST
VALUE
7
Business-Driven Automation
CA uniquely combines Data Center,Process and Workload Automation
• Optimize and automate the infrastructure
• Increase agility to respond to change
Service Portfolio Management
CA uniquely combines industry-leading PPM and Service Management
• Improve business-IT engagement
• Optimize service supply and demand
Business Experience Management
CA uniquely combines Application Performance with Infrastructure Management
• Ensure a positive customer experience
• Resolve problems before customers are impacted
IT Risk & Compliance
CA uniquely combines Security Management and Governance, Risk & Compliance
• Mitigate risk
• Reduce the cost of compliance
The CA Difference
Exclusive Focus on Software
No hardware or services agenda
Faster time to value
Lower cost of ownership
Best in Class Technology
Comprehensive portfolio to govern, manage and secure
Continued investment further extends value
Integration
Freedom of Choice
Mainframe to distributed, any platform
Virtual to physical
Cloud to on-premises
CA software automates IT processes to maximize customer value and minimize cost
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Recognized Leader in Enterprise IT Management
Forrester Largest Market Share
IT Management Software1
Status as a Leader in Forrester Wave**
Records Management4
Appliance-Based End User Experience Monitoring5
Client Management Suites6
Data Center Automation7
Service Desk Management Tools for Large Enterprises8
Service Desk Management Tools for Small Enterprises9
Project Portfolio Management10
IT Asset Lifecycle Management11
Gartner Magic Quadrants*
Positioned in the “Leaders” Quadrant
IT Project & Portfolio Management12
Web Access Management13
User Provisioning14
Enterprise Single Sign On15
Worldwide Market Share Report Leader, 2007
User Provisioning16
IT Asset Management17
Job Scheduling18
MarketScope*** Strong Positive
IT Asset Management Repository19
Records Management20
Copyright © 2009 CA9
Successful IT and CA
CA Enables Successful IT> $4B company focused solely
on helping IT succeed
> Govern, manage & secure IT: No other vendor does it all or as well
> Pragmatic, cross-platform, market-leading solutions
> Start today from any on-ramp: Quick and sustainable wins
Business Depends on Successful IT > In an online world,
IT matters
> IT is critical to driving revenue and delivering customer value
> Lean IT delivers maximum IT value at minimum cost
> Lean IT helps focus resources on the right things
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Footnotes* The Magic Quadrant is copyrighted 2008-2009 by Gartner, Inc. and is reused with permission. The Magic Quadrant is a graphical representation of a
marketplace at and for a specific time period. It depicts Gartner‟s analysis of how certain vendors measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the Magic Quadrant, and does not advise technology users to select only those vendors placed in the “Leaders” quadrant. The Magic Quadrant is intended solely as a research tool, and is not meant to be a specific guide to action. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
** The Forrester Waves are copyrighted by Forrester Research, Inc. Forrester and Forrester Wave are trademarks of Forrester Research, Inc. The Forrester Wave is a graphical representation of Forrester‟s call on a market and is plotted using a detailed spreadsheet with exposed scores, weightings, and comments. Forrester does not endorse any vendor, product, or service depicted in the Forrester Wave. Information is based on best available resources. Opinions reflect judgment at the time and are subject to change.
** MarketScope Disclaimer The MarketScope is copyrighted 2008 by Gartner, Inc. and is reused with permission. The MarketScope is an evaluation of a marketplace at and for a specific time period. It depicts Gartner's analysis of how certain vendors measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the MarketScope, and does not advise technology users to select only those vendors with the highest rating. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
1. “Market Overview: The IT Management Software Market in 2009,”
Forrester Research, March 13, 2009. Market share numbers are in US$
millions and are Forrester estimates. Numbers reflect estimated
revenues in 2008 and include product licensing and maintenance
revenues; they do not include services.
2. IDC White Paper sponsored by CA, “Improving IT Economics and
Gaining Business Value with CA‟s EITM Software: An ROI Study,” Doc. #
214817, Randy Perry, Tim Grieser, Eric Hatcher, October 2008.
3. IDC White Paper sponsored by CA, “„How Project and Portfolio
Management Solutions Are Delivering Value to Organizations,” Doc #
213980, Randy Perry, Eric Hatcher, September 2008
4. “The Forrester Wave™”: Records Management Q1, 2007, Forrester
Research, Inc.; March 14, 2007.
5. “The Forrester Wave™: Appliance-Based End User Experience
Monitoring, Q2 2007,” Forrester Research, Inc.; June 21, 2007.
6. “The Forrester Wave™: Client Management Suites, Q3 2007,” Forrester
Research, Inc.; July 24, 2007.
7. “The Forrester Wave™: Data Center Automation, Q2 2008,” Forrester
Research, Inc.; April 2008.
8. “The Forrester Wave™: Service Desk Management Tools, Q2 2008,”
Forrester Research, Inc.; April 2008.
9. “The Forrester Wave™: Service Desk Management Tools, Q2 2008,”
Forrester Research, Inc.; April 2008.
10. “The Forrester Wave™: Project Portfolio Management Tools, Q4 2007,”
Forrester Research, Inc.; December 18, 2007.
11. “The Forrester Wave™: IT Asset Lifecycle Management, Q2 2009,”
Forrester Research Inc.; April 10, 2009.
12. Gartner, Inc., “Magic Quadrant for IT Project and Portfolio Management,”
Matt Light, Daniel B. Stang; June 13, 2008.
13. Gartner, Inc., “Magic Quadrant for Web Access Management,”
Ray Wagner, Earl Perkins and Perry Carpenter, November 10, 2008.
14. Gartner, Inc., “Magic Quadrant for User Provisioning,” Earl Perkins and
Perry Carpenter, August 15, 2008.
15. Gartner, Inc., “Magic Quadrant for Enterprise Single Sign On, Greg
Kreizman. September 18, 2008.
16. Gartner, Inc., “Market Share: Security Software, Worldwide, 2007,”
Ruggero Contu and Matthew Cheung, June 3, 2008. Based on total
software revenue.
17. Gartner, Inc., “Market Share: IT Operations Management, Worldwide,
2007,” Rene Millman, June 4, 2008. Based on total software revenue.
18. Gartner, Inc., “Market Share: IT Operations Management, Worldwide,
2007,” Rene Millman, June 4, 2008. Based on total software revenue.
19. Gartner, Inc., “MarketScope for the IT Asset Management Repository,
2008,” William Snyder, Patricia Adams, April 21, 2008.
20. Gartner, Inc., “MarketScope for Records Management, 2008”, Kenneth Chin, May 20. 2008
21. Measured CA results, labs on demand 2009
22. Gartner, Inc., “IT Spending and Staffing Report, 2009,” Michael Smith,
Kurt Potter, January 27, 2009. ID: G00164940.