Lean Vantage PointsCompare Lean from 5 different Perspectives against your

perceptions using the R.E.A.D. model

Created by Tom Curtis 2011Blog: www.onimproving.blogspot.comPresentations: on www.slideshare.net/onimproving Email: ideamerchants@gmail.comTwitter: @onimproving

Vantage Point

A perspective of an individual or group. What it looks like from where they stand.

Introduction

We tend to believe that others see the world the way we do. Sometimes this is harmless and even humorous. Other times it can be

harmful and serious. Lean implementations often fall into the latter category. Different

individuals or groups within an organization believe that others understand and expect the same participation and results in Lean efforts.

What follows is a simple assessment of this

Introduction continued

premise using the R.E.A.D Model. Do different vantage points see things the way I think they do?

Do different vantage points in the organization really see things the same way? If they do not,

what are the ramifications for how we run implementations? The answers to these questions are the difference between success and frustration

for all involved. Let’s take a look. --Tom Curtis

The Characters

DirectorPlant ManagerPlant Management StaffSupervisorOperator

The Model

RoleExpectationAssociationDependency

orR.E.A.D.

How does the group or

person read the situation?

Part One: Your Perspective

Walk through each of the roles:Think about the role’s perspectiveFill out each dimension for the roleRepeat for all roles

How do you think they think?

Senior Management View

Role: Approve, Kick-off, Receive progress reports, visit periodically.

Expectation: Lean provides Factory Productivity and Savings.

Association: Removed from daily and weekly action. Observer.

Dependency: Fully reliant on levels below to plan and execute the implementation.

Example

Senior Management View

Role:

Expectation:

Association:

Dependency:

Plant Manager View

Role:

Expectation:

Association:

Dependency:

Plant Staff View

Role:

Expectation:

Association:

Dependency:

Supervisor View

Role:

Expectation:

Association:

Dependency:

Operator View

Role:

Expectation:

Association:

Dependency:

Part Two: Their Perspective

Ask someone in that role to :Think about their perspectiveFill out each dimension for their role

How do they think?

You will want to collect as many perspectives as reasonable to build a more complete view.

Senior Management View

Role:

Expectation:

Association:

Dependency:

Plant Manager View

Role:

Expectation:

Association:

Dependency:

Plant Staff View

Role:

Expectation:

Association:

Dependency:

Supervisor View

Role:

Expectation:

Association:

Dependency:

Operator View

Role:

Expectation:

Association:

Dependency:

Part Three: Comparison

Compare Data collected in Steps 1&2How well did your perception line up at each level?

Where are the largest gaps?

What surprised you?

What can you do to improve alignment?Share what you have learned

and build plans to correct.