learn about the robust n-able n-central connectwise integration
DESCRIPTION
N-central by N-able delivers a robust integration with ConnectWse that rivals or exceeds the integration provided by most other RMM/MSP platform vendors. Take a look at how N-central's ConnectWise integration delivers top-tier data flow-through, integrity, and reliability.TRANSCRIPT
ConnectWise® IntegrationPatrick Albert
Product ManagerN-able by SolarWinds®
© 2013 N-able Technologies, Inc. All rights reserved.
N-central’s Robust ConnectWise Integration
• N-central’s robust integration delivers top-tier data flow-through, integrity, and reliability
• Integration is often more robust than other leading RMM/MSP platform vendors
• Full-featured integration with ConnectWise & Autotask®, functional integrations with many other PSAs
© 2013 N-able Technologies, Inc. All rights reserved.
Asset Integration
N-central® integrates with ConnectWise to push discovered assets to save time in managing both products.
– Configuration Mapping between both products• N-central Customer to ManagedID• N-central Device Class to Configuration Type
– Push Asset Details including warranty
© 2013 N-able Technologies, Inc. All rights reserved.
Ticket Integration• Automatically have tickets created in ConnectWise
specifying
• Service Board (and all of the above options) can be configured differently dependent on issue type
• Ticket de-duplication for flapping issues and event log• Automatically close tickets upon resolution• Self-healing solves many billable issues with no tech
intervention
• Service Board• Status• Service Type• Service Sub Type
• Service Item• Source• Priority• Budget Hours• Required Date
© 2013 N-able Technologies, Inc. All rights reserved.
Ticket Integration (cont.)
• Add time entries so that you can automatically bill for investigation time and self-remediation
© 2013 N-able Technologies, Inc. All rights reserved.
Ticket Reporting (Report Manager)
© 2013 N-able Technologies, Inc. All rights reserved.
Robust Reporting
• Report Manager allows you to run reports including both proactive and customer-generated tickets.
• All reports use SQL Reports – so they are completely customizable.
• Use one technology and one system to run all your reports in a consistent format.
© 2013 N-able Technologies, Inc. All rights reserved.
For More Information
For More Information about N-able and the ConnectWise Integration, contact us at:
© 2013 N-able Technologies, Inc. All rights reserved.
Legal InfoThe N-ABLE TECHNOLOGIES and N-CENTRAL marks are the exclusive property of N-able Technologies, Inc. and its affiliates, are registered with the U.S. Patent and Trademark Office and the Canadian Intellectual Property Office, and may be registered or pending registration in other countries. All other N-able trademarks, service marks, and logos may be common law marks, registered or pending registration in the United States, Canada, or in other countries. All other trademarks mentioned herein are used for identification purposes only and may be or are trademarks or registered trademarks of their respective companies.