learner’s guide to apprenticeships · 4 learner’s guide to apprenticeships 5 *programme length...

LEARNER’S GUIDE

TO APPRENTICESHIPS

2 3LEARNER’S GUIDE TO APPRENTICESHIPS

CONTENTSWhy choose an Apprenticeship? Page 5

Apprenticeship Academy career pathway Page 6

Your network of support Page 8

How is it delivered? Page 10

Commitment from you Page 12

Online resources & extra support Page 13

Apprenticeship eligibility & how to apply Page 14

Apprenticeship programme factsheets Page 16

INTRODUCTION TO THE APPRENTICESHIP ACADEMYWelcome to the Apprenticeship Academy, our industry recognised work-based training programmes.

Our Apprenticeship Academy provides training and development opportunities for our bar, kitchen and hotel teams from Associate, right though to Shift Manager. They have been designed specifically to support you to gain essential skills and knowledge to succeed in your role and grow your career with Wetherspoon.

Whether you’re new into your role or looking to progress to the next level, we have apprenticeship opportunities for you.

This guide contains everything you need to know about the Academy, including the apprenticeships on offer and how to register your interest.


4 5LEARNER’S GUIDE TO APPRENTICESHIPS4 LEARNER’S GUIDE TO APPRENTICESHIPS

*programme length will vary based on number of hours worked

WHAT IS AN APPRENTICESHIP• Training delivered in your workplace

• Nationally recognised

• Develops role relevant skills, knowledge and behaviours

• Depending on the programme, takes an average of 12-15 months to complete*

• Includes off-the-job training & learning

• Includes Functional Skills – maths and English

• You are assessed at the end of the course by an independent organisation

WHY CHOOSE AN APPRENTICESHIP

LEARN WHILE YOU EARN

BUILD CONFIDENCE

GAIN SKILLS LEADING TO CAREER

DEVELOPMENT

EXPERT TRAINERS

WETHERSPOON MENTOR SUPPORT

TAKE ON A CHALLENGE

ADDED EXTRAS! You’ll be eligible to apply for an Apprentice Extra card and receive discounts in-store and online from your favourite brands.www.apprenticeextra.co.uk

On top of all that, you could save 30% on adult-rate travel cards, bus and tram season tickets with an Apprentice Oyster Card! www.photocard.tfl.gov.uk

5


APPRENTICESHIPS ACADEMY CAREER PATHWAY


HOSPITALITY TEAM MEMBER

LEVEL 2For Associates / Housekeepers / Receptionists

Equivalent to x5 GCSEs12-15 months

HOSPITALITY SUPERVISOR LEVEL 3

For Bar Shift Leaders

SENIOR PRODUCTION CHEF

LEVEL 3For Kitchen Shift LeadersEquivalent to x2 A-Levels

12-15 months

HOSPITALITY MANAGER LEVEL 4

For Shift Managers / Kitchen ManagersEquivalent to Foundation Degree

18 months

MANAGEMENT DEGREE LEVEL 6

For Pub Managers / Area ManagersFull BA (Hons) Degree

12-15 months


WETHERSPOON APPRENTICE MENTOREvery Apprentice will be assigned a Mentor. This will typically be your Pub Manager or Shift Manager/Shift Leader, depending on the level of your apprenticeship.

Apprentice Mentors will act as a role model – supervising, motivating and coaching you through your training.

YOUR APPRENTICE MENTOR WILL:• Support you to achieve on-the-job skills required for your apprenticeship

• Attend regular 1-2-1 review sessions with you and your apprenticeship trainer from Lifetime

• Ensure you are given time at work to complete your off-the-job training and self-study activities

LIFETIME TRAINERYou will have the 1-2-1 support of a dedicated apprenticeship trainer from Lifetime. They will plan your skills development and train, coach and assess you throughout your apprenticeship.

YOUR TRAINER WILL:• Meet with you and your Pub Manager/ Mentor face-to-face every other month

to deliver and check off training and review progress

• Set you teaching and learning actions to complete between visits

• Maintain regular contact with you via online / phone calls each month

ADDITIONAL LIFETIME SUPPORT: a separate specialist tutor will support you with your maths and English Functional Skills (should you not already be certificated to the required level for your apprenticeship). Learning Support Tutors are also available to those who need it. These tutors will provide face-to-face and distance learning support as required.

YOUR

NETWORK OF SUPPORT

8 LEARNER’S GUIDE TO APPRENTICESHIPS

AS AN APPRENTICE, YOU’LL RECEIVE REGULAR SUPPORT AND GUIDANCE FROM A DEDICATED TEAM WHO ARE ON HAND TO HELP YOU EVERY STEP OF THE WAY...


HOW IS IT

DELIVERED...Your apprenticeship will be awarded on completion of a final End-point Assessment (EPA), where you will need to demonstrate the knowledge, skills and behaviours that you have learnt throughout your programme.

End-point Assessment will consist of:

• An observation in your workplace• A professional discussion

• Multiple choice questions• A Business Project

ILLUSTRATIVE

LEARNER JOURNEY

Months 1-12 Months 13-15

Teaching & learning Assessment Practice Assessment Entry End-point Assessment Outcomes

Passed

Theory Test

End-point Assessment

Gateway

Lifetime trainer/mentor

Learner Trainer Mentor

To prepare you for this, your Lifetime Trainer and Apprentice Mentor will provide all your teaching and learning. They’ll also support you with mock assessments. This usually takes place from month 11 of your programme. Prior to booking your End-point Assessment, you will have a ‘gateway’ discussion with your Lifetime Trainer and Apprentice Mentor to agree whether you’re ready to take your final assessment.

An independent assessor will conduct your final End-point Assessment and deliver your result - which could be a pass or even a distinction!

Think of your apprenticeship like a driving test. Lifetime Training and your Apprentice Mentor are the instructors, supporting you with assessment practice along the way…


COMMITMENT

FROM YOUWe want all our Apprentices to succeed and we’ll do everything we can to support you on programme but it is important you make your own personal commitment to your apprenticeship.

APPRENTICE COMMITMENT INCLUDES:• Sign your Learner Agreement to outline your commitment to the apprenticeship

(parental consent needed for 16-17 year olds)

• Complete the required on-the-job and off-the-job training and learning within agreed timescales. Self-study is an important part of the apprenticeship and activities can range from online coaching tutorials to written projects. You’ll be given time off-job to complete your studies, during your paid working hours.

• Upload your work and learning journals on Lifetime’s Learner Portal.

• Attend progress review sessions every other month, bringing relevant evidence of completed work.

• Give at least 48 hours’ notice to postpone or cancel an appointment.

ONLINE RESOURCES AND

EXTRA SUPPORTReceive the very best learning experience. Lifetime have developed first class technology and eLearning to help you manage every stage of your apprenticeship journey.

You will benefit from an enhanced learner experience with Lifetime’s innovative online social and eLearning platform;

• Access different types of resources (video, audio, interactive activities) to suit learning styles and build knowledge

• Content is grouped into bite sized topics and tailored to a learning plan

• Connect with other Apprentices via web chats with peer groups to collaborate and share knowledge

• Access from a laptop / desktop, smartphone or tablet

You, along with your Apprentice Mentor, will also have access to Lifetime’s Learner Portal;

• Provides detailed information of your course with a full breakdown of topics that are covered and the progress made against them

• View notifications from Lifetime Trainer regarding completed and upcoming activities

• Contact your Lifetime Trainer and view next visit date

• Upload learning evidence and update your journals

Your Lifetime Trainer will provide guidance on these systems upon enrolment onto programme.

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14 15LEARNER’S GUIDE TO APPRENTICESHIPS 15

HOW TO

APPLYSTEP 1:Speak to your Pub Manager and register your interest on My Jdw or contact [email protected] for more information.

STEP 2:Once approved, Lifetime will contact you to cross-check your eligibility and ensure you’re matched to the right apprenticeship. Providing these are verified, an enrolment visit will be arranged with a Lifetime Trainer to take place in your pub.

STEP 3:Your enrolment takes place with your Lifetime Trainer and Pub Manager / Mentor. This will include an initial assessment to review your working level in maths and English. A formal offer of an apprenticeship is then made, or other options discussed if the apprenticeship is not the best route for you.

HERE TO HELP YOUThe Apprenticeship Academy has a dedicated team of people. If you have any further queries, please email [email protected] or [email protected]

AGED 16+

UK/EU RESIDENT FOR 3+ YEARS

SATISFY MATHS AND ENGLISH CRITERIA AT AN

INITIAL ASSESSMENT, PRIOR TO ENROLMENT

NOT IN ANY OTHER FULL-TIME EDUCATION

OR TRAINING

NO EXISTING HOSPITALITY QUALIFICATION AT THE SAME LEVEL OR ABOVE

APPROVED BY YOUR PUB MANAGER


THE

FACTSHEETS

17


This apprenticeship is for Bar Associates that work front of house serving a variety of food and drink. As part of the apprenticeship they will learn about recognising customer’s needs, knowing how to match them to products or services within the business, delivering satisfaction and customer loyalty.

On completion of this 12 month standard, apprentices will demonstrate excellent customer service and a range of food and beverage service styles and standards. The Apprenticeship standards “knowledge, skills and behaviours” are developed over the course of the programme via scheduled learning interventions with Pub Manager/Apprentice Mentor and a Lifetime Trainer. Learning activities and coaching sessions are aligned to support Apprentices to learn, practice and prepare for End-Point Assessment.

CUSTOMER Recognise customer profiles in hospitality and how customers have different needs while delivering excellent customer service in line with business and brand standards.

BUSINESS Know the business vision and values, its main competitors and how it fits in the wider hospitality industry while trying to increase its market share, using promotions and unique selling points.

PEOPLE Understand how to work with people from a wide range of backgrounds and cultures, and the importance of using appropriate methods of communication that are suitable for different situations and individuals’ needs.

FIRST LINE SUPERVISION Understand how to support the supervision of new and junior team members to assist the line manager.

SERVICE STYLES Understand the correct standard of service and service style within key hospitality organisations. This includes - Formal dining - Casual dining - Quick service dining - Carvery / Buffet dining.

MENUS Under the key features and ingredients of menu items including allergen information.

CUSTOMER DINING AREAS Know how to prepare service areas and equipment for food and beverage service.

FOOD AND DRINK Understand how to serve a variety of hot and cold beverages, wine and alcoholic and non-alcoholic drinks to customers.

LEGISLATION Know the current legislation regarding weights and measures, trades description, sale of goods and service of food and beverages.

Regular evaluation sessions with the Apprentice Mentor and Lifetime Trainer will allow Apprentices to practice end assessment activities such as practical observations, Q&A sessions, reviewing the Apprentice’s portfolio of evidence and a series of professional discussions. To prepare for a final End-point Assessment Apprentices will be asked to complete a number of activities in-between visits to build confidence and competence in the knowledge, skills and behavioural areas.

Apprentices access End-point Assessment following a gateway discussion with their Apprentice Mentor and Lifetime Trainer where entry requirements are discussed, checked and recorded including functional skills at the required level. The Hospitality Team Member Apprenticeship Level 2 End-point Assessment will include the following types of assessment:

Multiple choice questions

Practical observation

Professional discussion

Business project

If you’d like to be considered for this apprenticeship, please speak to your line manager in the first instance before registering your interest at [email protected]


This Apprenticeship is for Bar Associates that work front of house, serving a range of alcoholic and non-alcoholic drinks. As part of the apprenticeship they will learn about recognising customer’s needs, knowing how to match them to products or services within the business, delivering satisfaction and customer loyalty.

On completion of this 12 month standard, apprentices will demonstrate how a licensed premises is regulated and their responsibilities when dealing with a variety of alcoholic and non-alcoholic beverages. The Apprenticeship standards “knowledge, skills and behaviours” are developed over the course of the programme via scheduled learning interventions with the Pub Manager/ Apprentice Mentor and a Lifetime Trainer. Learning activities and coaching sessions are aligned to support the Apprentice to learn, practice and prepare for End-point Assessment.





LICENSING OBJECTIVES Know the four licensing objectives and how these are embedded in the operating schedule of the licensed premises.

SALE OF ALCOHOL

Understand the implications of an illegal sale for both the individual making the sale and the organisation.

DRINKS SERVICE Serve beverages correctly following organisation procedures including a range of bottled beer, spirits, minerals and hot and cold drinks.

DRUGS AWARENESS Understand what symptoms indicate that a customer is under the influence of drugs and what your legal responsibilities are in relation to this.

LEGISLATION Understand the current legislation regarding weights and measures, trades description, sale of goods and service of food and beverages.

OPTION ONE – BEER/CASK ALE

Know a variety of beers, including bottled, keg and cask ales and their characteristics. Associates will learn basic food pairing in line with the menu. Know the equipment required to store and serve them and conditions required for optimum quality.

OPTION TWO – WINES Know a variety of wine styles and popular grape varieties, their basic characteristics. Associates will learn basic wine and food pairing in line with the menu.

Regular evaluation sessions with the Apprentice Mentor and Lifetime Trainer will allow Apprentices to practice end assessment activities such as practical observations, Q&A sessions, reviewing the Apprentice’s portfolio of evidence and a series of professional discussions. To prepare for a final End-point Assessment, Apprentices will be asked to complete a number of activities in-between visits to build confidence and competence in the knowledge, skills and behavioural areas.

Apprentices access End-point Assessment following a gateway discussion with their employer and Regional Trainer where entry requirements are discussed, checked and recorded including functional skills at the required level. The Hospitality Team Member Apprenticeship Level 2 End-point Assessment will include the following types of assessment:




Business project



This Apprenticeship is for housekeeping staff who service bedrooms and who clean, service and prepare public rooms. As part of the apprenticeship they will learn about recognising customer’s needs, knowing how to match them to products or services within the business, delivering satisfaction and loyalty for an organisation.

On completion of this 12 month standard, Apprentices will demonstrate how to clean and maintain a variety of areas including customer bedrooms and public areas to meet business and brand standards. The Apprenticeship standards “knowledge, skills and behaviours” are developed over the course of the programme via scheduled learning interventions with the Apprentice Mentor and Lifetime Trainer. Learning activities and coaching sessions are aligned to support the Apprentice to learn, practice and prepare for End-point Assessment.





HEALTH AND SAFETY Understand the current legislation regarding safe lifting and handling and COSHH.

SERVICING ROOMS Understand the

organisation’s standards for linen and bed coverings, making and re-sheeting beds.

ENVIRONMENT Understand the environmental implications connected to the use of bed and bathroom linen.

MAINTAINING CUSTOMER AREAS Know how to clean and maintain a variety of areas, using cleaning equipment, techniques, chemicals and agents.


Apprentices access End-point Assessment following a gateway discussion with their Pub Manager/ Apprentice Mentor and Lifetime Trainer where entry requirements are discussed, checked and recorded including functional skills at the required level. The Hospitality Team Member Apprenticeship Level 2 End-point Assessment will include the following types of assessment:




Business project


22


This apprenticeship is for our Kitchen Associates preparing and cooking a range of dishes. As part of the apprenticeship they will also learn about recognising customer’s needs, knowing how to match them to products or services within the business, delivering satisfaction and customer loyalty.

On completion of this 12 month standard, Apprentices will demonstrate how to perform basic food processing tasks such as preparation, cooking and regeneration of food in line with business and brand specifications. The apprenticeship standards “knowledge, skills and behaviours” are developed over the course of the programme via scheduled learning interventions with Pub Manager/ Apprentice Mentors and Lifetime Trainers. Learning activities and coaching sessions are aligned to support the Apprentice to learn, practice and prepare for End-point Assessment.





FOOD PROCESSING Know how to perform basic food processing tasks such as preparation, cooking and regeneration of food in line with business / brand specifications.

BRAND STANDARDS Know the brand

standard for production and ingredients of menu items and why it is important to ensure the correct quality and quantity prior to producing dishes.

FOOD SAFETY Know the standard for the safe processing of food items in line with business and food safety standards.

EQUIPMENT Know how to set up, use and clean kitchen equipment, the correct storage conditions for food, equipment and cleaning products.






Business project


2524 MANAGER’S GUIDE TO APPRENTICESHIPS


This apprenticeship is for hotel reception staff who deal with arrivals and departures, guest enquiries and problems. As part of the apprenticeship they will learn about recognising customer’s needs, knowing how to match them to products or services within the business, delivering satisfaction and customer loyalty.

On completion of this 12 month standard, Apprentices will demonstrate a range of relevant information relating to the business, checking in/ check out of guests and being the link between visitors, staff and guests. The Apprenticeship standards “knowledge, skills and behaviours” are developed over the course of the programme via scheduled learning interventions with the Apprentice Mentor and Lifetime Trainer. Learning activities and coaching sessions are aligned to support the Apprentice to learn, practice and prepare for End-point Assessment.





RECEPTION PROCEDURE Know business procedures for delivering reception operations and understand the requirements for processing personal and sensitive data.

PRODUCTS Know the products, facilities and services of the whole business and how to communicate these to customers, staff and visitors.

COMMUNICATION Communicate effectively with customers at all times when greeting, listening, checking in, checking out.

LEGISLATION Know and understand the current legislation regarding all reception functions including data protection, Hotel Proprietors Act & Health & Safety.

Regular evaluation sessions with the Apprentice Mentor and Lifetime Trainer will allow Apprentices to practice end assessment activities such as practical observations, Q&A sessions, reviewing the Apprentice’s portfolio of evidence and a series of professional discussions. To prepare for a final End-point Assessment, Apprentices will be asked to complete a number of activities in-between visits to build confidence and competence in the knowledge, skills and behavioural areas





Business project




This apprenticeship is suitable for our Shift Leaders. Provide vital support to management teams and are capable of independently supervising hospitality services and running shifts. They typically work under pressure and motivating a team is essential to their role.

On completion of this 12 month standard, Apprentices will demonstrate how they are capable of independently supervising and motivating a team, working under pressure delivering excellent customer service in a hospitality environment. The Apprenticeship standards “knowledge, skills and behaviours” are developed over the course of the programme via scheduled learning interventions with the Pub Manager/ Apprentice Mentor and Lifetime Trainer. Learning activities and coaching sessions are aligned to support the learner to learn, practice and prepare for End-point Assessment.

BUSINESS Understand their own role in motivating the team to work according to the business vision and values to achieve business targets. They will need to understand the financial operations of the hospitality businesses and know how to source and use financial information relating to their own area of work and can operate within budget, exercising strict resource control and minimising wastage, using appropriate techniques to manage and control costs. Understanding the legislative requirements, their implication and applications in the businesses.

PEOPLE Understand how to effectively organise and coordinate a team to provide the required levels of service to meet customer demand. Set realistic but challenging objectives with the team and work continuously to accomplish the best results. Proactively encourage and monitor the development of team members. Identify procedures for disciplinary or grievance actions according to business policy.

COMMUNICATION Know how to select the best methods of communication to motivate and support team members in a hospitality environment. Understand ways in which teams work together, interact and provide support to each other to meet business objectives. Communicate a vision that inspires enthusiasm and commitment to the team.

CUSTOMER Understand the importance of customer profiles, how to build them and how this enables the business to meet their needs and profitably in line with business and brand standards. Implement sales and marketing strategies in their own area, ensuring the team are fully supported to deliver them. Use own initiative to make recommendations to improve customer experience.

TECHNOLOGY Understand how to use available technology effectively in all work activities and performance, to support the delivery of hospitality products and services. They will encourage the learning of technologies among the team and develop a culture of embracing the new technologies where available.


Apprentices access End-point Assessment following a gateway discussion with their employer and Regional Trainer where entry requirements are discussed, checked and recorded including functional skills at the required level. The Hospitality Supervisor Apprenticeship Level 3 End-point Assessment will include the following types of assessment:

TECHNOLOGY Understand how to use available technology effectively in all work activities and performance, to support the delivery of hospitality products and services. They will encourage the learning of technologies among the team and develop a culture of embracing the new technologies where available.

LEADERSHIP & MANAGEMENT STYLES

Know the different theories, models and different leadership styles and how to select and successfully apply these to different people and situations. They will understand

the effect that different leadership styles and supervisory management skills can have on the team, business area, and organisation. Understand diverse cultures, abilities and backgrounds and know what demographics of customers, staff and the local area mean in relation to business products and services.

SPECIALIST PATHWAYS INCLUDE

Food and Beverage Supervisor Bar Supervisor Housekeeping Supervisor Front Office Supervisor

Multiple choice

questions



Business project




This apprenticeship is suitable for our Kitchen Shift Leaders. Shift Leaders have the ability to work independently and lead a team in hot and challenging kitchen environments, working in sites where recipes and menus have been created by a central development team.

On completion of this 15 months standard, apprentices will demonstrate a range of cooking skills, working independently and leading a team. The Apprenticeship standards “knowledge, skills and behaviours” are developed over the course of the programme via scheduled learning interventions with the Apprentice Mentor and Lifetime Trainer. Learning activities and coaching sessions are aligned to support the learner to learn, practice and prepare for End-point Assessment.


PEOPLE Know how to identify and respond to individuals’ needs in different situations and communicate with customers and colleagues from a diverse range of backgrounds and cultures.

BUSINESS Understand how to develop creative, profitable and competitive menus and dishes in line with the business strategy; its customer profile; culture and constraints.

COMMUNICATION Use effective methods of communication and operate in a fair and empathic manner that achieves the desired result and demonstrates a customer centric culture.

TEAM PERFORMANCE Support team members and ensure dishes provided are of high quality, delivered on time and as described on menus.

FOOD SAFETY Prepare, cook and present food to agreed food safety practices and guidelines, ensuring a clean and hygienic kitchen environment is maintained at all times.

FOOD PREPARATION Demonstrate a

wide range of craft preparation, knife and cooking skills and techniques to develop and produce quality dishes and menus in line with business requirements.

TECHNOLOGY Use technology and equipment effectively when producing dishes to achieve the best result.


Apprentices access End-point Assessment following a gateway discussion with their employer and Regional Trainer where entry requirements are discussed, checked and recorded including functional skills at the required level. The Hospitality Supervisor Apprenticeship Level 3 End-point Assessment will include the following types of assessment:

Multiple choice

questions



Business project

SEASONALITY AND PROVENANCE Demonstrate how seasonality, provenance and global environmental factors impact on food commodities and therefore on planning dishes and menus.

LEGISLATION Identify risk assess situations, identifying and isolating matters of concern, by establishing the cause and intervening accordingly to minimise any risk to people and comply with legislation.




This apprenticeship is suitable for our Shift/ Kitchen Managers. Shift/ Kitchen Managers have a high level of responsibility and are accountable for fulfilling the business vision and objectives which requires excellent business, people and customer relation skills. Individuals in this role are highly motivated team leaders that combine a talent for management with specific industry skills.

On completion of this 15 month standard, Apprentices will demonstrate they are effective leaders with a talent for people management. They’ll display a level of responsibility and accountability for fulfilling the business vision and objectives, using management tools to improve competitiveness and meet financial targets. The apprenticeship standards “knowledge, skills and behaviours” are developed over the course of the programme via scheduled learning interventions with the Pub Manager/ Mentor and Lifetime Trainer. Learning activities and coaching sessions are aligned to support the Apprentice to learn, practice and prepare for End-point Assessment.

BUSINESS Manage finance and minimise costs within the business; identify the income streams, cost centres and areas for potential waste or loss within own area of business.

PEOPLE Understand how to create a people strategy and how to effectively manage recruitment, induction, team development and succession planning in a hospitality business to deliver it.

CUSTOMERS Know how to select the best methods of communication to motivate and support team members in a hospitality environment. Understand ways in which teams work together, interact and provide support to each other to meet business objectives. Communicate a vision that inspires enthusiasm and commitment to the team.

COMMUNICATION Manage the impact of service failure on the business and identify how to develop and implement successful service recovery strategies.

LEADERSHIP Understand the management and leadership styles and skills required in a hospitality business environment.

PERFORMANCE MANAGEMENT

Manage team performance and are responsible for them from a legal point of view as well as following company codes of practice and industry guidelines relating to people management.

MARKETING Understand how to identify, support, implement and evaluate hospitality marketing, sales strategies and techniques.

SPECIALIST PATHWAYS

Food and Beverage Management Kitchen Management


Apprentices access End-point Assessment following a gateway discussion with their employer and Regional Trainer where entry requirements are discussed, checked and recorded including functional skills at the required level. The Hospitality Manager Apprenticeship Level 4 End-point Assessment will include the following types of assessment:



Business project



WHAT IS AN APPRENTICESHIP?

An apprenticeship is an opportunity to gain a recognised qualification “on the job”

and whilst earning a wage.

WHO ARE LIFETIME TRAINING?

Lifetime Training is an award winning training provider selected by Wetherspoon to offer

training, support and innovative programmes for work-based learning; Ensuring learners achieve their apprenticeship qualifications.

Apprenticeships have been designed by employers to meet the needs of each industry.

They build and develop skills to a national standard and are proven to boost productivity

and deliver a return on investment.

OFFER APPRENTICESHIPS?WHY DOES WETHERSPOON

We offer apprenticeships in England, Wales and Scotland although eligibility criteria and the components of the apprenticeship vary slightly between country. Please access the relevant

learner guide on MyJDW for more information.

WITHIN THE UK?

DO APPRENTICESHIPS DIFFER

Unfortunately, we are currently unable to offer apprenticeships in Ireland however we

are working on it! Watch this space!

APPRENTICESHIP IN IRELAND?CAN I ENROL ONTO AN

WHAT IS END POINT ASSESSMENT

Once you have completed your training and you have proven competency against all the

standards criteria you must undertake End Point Assessment. EPA is independent from the training

and includes a variety of assessment methods that test your skills and knowledge to ensure

you are fully competent in your job role. EPA is undertaken at the end of the apprenticeship.

(ENGLAND ONLY)

No. The more experience and qualifications you have, the higher the level of

apprenticeship you can undertake.

BOTTOM AND WORK MY WAY UP?

DO I HAVE TO START AT THE

I SHOULD ENROL ON TO?

HOW WILL I KNOW WHICH

The apprenticeship will be tailored specifically to individual job roles and at the initial meeting the Lifetime Regional Trainer will go through what is called an ‘initial assessment”. This is designed to help to give the you and your Trainer a view of:

• What the best and preferred learning style is

• The level and content of programme that you will benefit most from.

APPRENTICESHIP

HOW WILL THE PROGRAMME

Through monthly face-to-face learning and review sessions with your Lifetime Trainer. Workbooks and resources to support individual study, project work

and Q&A sessions. Practical observations and 24-hour electronic access to course content and learning resources. Also online multiple-choice assessments and additional learning support

available from your trainer if required.

BE DELIVERED?

VISIT THE SITE?

HOW OFTEN WILL YOUR

The Trainer will visit the site at a prearranged and convenient time for both you and your manager.

This will be on a regular basis, approx. every 4 weeks and will also be dependent on the level of support required. The visits will be approx. 2 hours long.

LIFETIME TRAINER

WHAT ARE FUNCTIONAL SKILLS?

The Functional Skills are:

• English (1 x reading test and 1 x writing test and a speaking and listening assessment)

• Maths (test)

You will have access to the online Fuse system to identify learning needs. Work is set for you to complete online to assist with maths and English learning. Also, one-to-one support sessions are held with the Lifetime Trainer.

WILL THERE BE ANY EXAMS?

Most qualifications contain two Functional Skills, for which a multiple-choice test and portfolio work

will be required. If you have already achieved Functional Skills / maths or English GCSE’s and

at the correct level, you may be exempt from completing these Functional Skills. End Point Assessment includes a multiple-choice test.

A Technical certificate is relevant to Welsh and Scottish learners only and focuses on one specific

topic related to their trade. There are many different technical certificates that will teach

you the trade and the theory and the rules that underpin the trade – e.g. Health & Safety.

TECHNICAL CERTIFICATE?WHAT IS A

MY APPRENTICESHIP?

WHAT DOES 20% OFF-JOB

Off-the-job training means you completing work outside of your day to day duties. Common methods of off-the-job training include research, shadowing

your colleagues, job swaps and e-learning.

MEAN WHEN COMPLETING


WHAT DO I GET AT THE

Once you have completed all the required parts of the apprenticeship, you will receive

a completion certificate as well as certificates awarded for each of the completed individual

components of your apprenticeship.

END OF MY APPRENTICESHIP?

We will celebrate your success! And you can also progress on to another level if you wish (this must be discussed with your manager and Lifetime Trainer).

I FINISH THE PROGRAMME?WHAT HAPPENS WHEN

TO COMPLETE THE QUALIFICATION?

HOW MANY HOURS WILL

An apprenticeship should be completed on the job whilst at work. You should speak to your pub manager to arrange time for

you to complete your apprenticeship.

I HAVE TO PUT IN AT HOME

No! Your pay will not be affected at all. Some company’s pay their apprentices an “apprenticeship

wage” At Wetherspoon you will not see any reduction in your wage! You may notice a change in your National Insurance code on your payslip,

but the amount paid will be no different.

APPRENTICESHIP AFFECT MY PAY?

WILL DOING AN

LMG-447 WETHERSPOON WAA LEARNER GUIDE.INDD

Clifton Heights Triangle West Bristol BS8 1EJ

0333 0143 669 [email protected] lifetimetraining.co.uk

Wetherspoon HouseCentral ParkReeds Cres Watford WD24 4QL

[email protected]

learner’s guide to apprenticeships · 4 learner’s guide to apprenticeships 5 *programme length...

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