learning needs analysis - tips, tricks, dos and don'ts
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Here are some tips, tricks, do's and don'ts that can make your learning needs analysis more effective. For more visit our website: http://www.epiphanylearning.co.inTRANSCRIPT
Epiphany LearningLearning | Talent Management | Change Management
A Fresh PerspectiveBy: Mansha DepawatImage Source: http://www.flickr.com/photos/lac-bac/4679199010
Learning Needs Analysis
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Today’s Presenter
Entrepreneur, Instructional Designer, Facilitator and Project Manager par excellence. Mansha, the co-founder of Epiphany Learning, is passionate about all things education and has a keen interest in the field of social and networked learning. A Masters in Business Management, she has successfully led large Learning and Development teams in the past.
Email: [email protected]: @manshadepawat
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Stevie’s Search for an Ideal Doctor
Dr. Force Fit Dr. Pass It On Dr. Jump The Gun
Image Courtesy: http://www.clipartheaven.com/show/clipart/health_&_medical/cartoons/doctor_13-gif.html
Hi, I am Stevie
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At Dr. Pass It On’s Clinic
Hi Doctor
Dr. Pass It On
Hi Stevie. What brings you here
Doc I have a feeling I might have caught
MalariaVery well then
Stevie. You know best. Here are the pills for Malaria.
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At Dr. Jump The Gun’s Clinic
Hi Stevie…so what seems to be the problemI have high
fever
That must be because of Pneumonia. Here
take these pills this will have you up and
running in a week. Dr. Jump The Gun
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At Dr. Force Fit’s Clinic
Hi Stevie. How are you today?
Not very good.
Don’t worry. Here are 5 awesome pills. Just take your pick and it
will solve all your troubles.
Wow..i think I will take the Yellow
one…you see its my favourite
colour. Thanks.
Dr. Force Fit
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Which doctor do you think Stevie should consult?
Dr. Pass It On Dr. Jump The Gun Dr. Force Fit
Question
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None of them
Dr. Pass It On Dr. Jump The Gun Dr. Force Fit
Answer
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What is the one key step all these doctors are missing?
Dr. Pass It On Dr. Jump The Gun Dr. Force Fit
Question
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Diagnosis
Answer
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Diagnosis is the identification of a disease from its symptoms
Free Medical Dictionary Definition of Diagnosis
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3 Step Process for Correct Diagnosis
1. Begin by Identifying the Symptom - Deviation from Business Goal
2. What is causing this deviation?
3. What Learning (skill/knowledge/attitude) /Process/System Improvement can fix the gap?
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Identifying the Correct Symptoms/Business Goals
• Critical: Is the gap substantial?
• Important: Is it amongst the top three priorities of the business?
• Verified: Is it supported by data?
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Helping Business Managers Identify the Correct Symptom
Example: Inter Team Conflict
1. How do you know that there is conflict between two teams? Do you have method of measuring it?
2. Is this inter team conflict affecting a Business Parameter that you measure periodically?
3. Is this Business Parameter showing a major deviation from the expected standards?
4. Apart from inter team conflict what other factors could affect this Business Parameter?
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Dr.
Hi Stevie’s Boss. So how can I help
you today?
Stevie has high fever.
How do you think he got it
I am assuming he got stuck in
the rain last Wednesday on his way home.
Oh he might have pneumonia. I
suggest this pill.
Yeah I also think its pneumonia. Thanks!
Stevie’s Manager Meets the Doctor
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Interviews with Dissatisfied customers
Do a Multi Source Analysis
Low Customer Satisfaction scores for Company’s Call
Centre Unit
Customer FeedbackReports
Inputs from Business Head
Inputs from Call Centre Executives
Inputs from Team Leaders of
Call Centre Executives
Inputs from employees of other teams who work closely with Call Centre
Executives
Customer Satisfaction Scores for previous last two
financial years
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A Dingy Clinic or a Swanky Gym?
Going to clinics makes me feel like there is something wrong with me, that needs fixing.
Going to gym is cool. Its because I am conscious of my health and someone who wants to improve his fitness levels.
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Dingy Clinic or a Swanky Gym
Positive Spin:
Example 1:What areas do you need help with?
How can we help you become better at what you are doing?
Example 2:Would better product knowledge help you improve your performance?
Would a deeper Product knowledge help you excel in your Job?
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Learning needs Analysis Is Not Always Inward Looking
+
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Learning Needs Analysis: Key Points
1. Do the Diagnosis Right - Start with the Business Goal
2. Make your Diagnosis Thorough - Multi Source Analysis
3. Be A Swanky Looking Gym – Spin It Positively
4. All Round Analysis – Look Both Inwards and Outwards
Epiphany LearningLearning | Talent Management | Change Management
A Fresh PerspectiveBy: Mansha DepawatImage Source: http://www.flickr.com/photos/lac-bac/4679199010
Learning Needs Analysis
Epiphany LearningLearning | Talent Management | Change Management
Questions?