learning to listen
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Learning to Listen. Overview. What is the difference between listening and hearing? What are the types of listening? Why is listening important? What are some myths about listening? What are some bad listening habits? What are steps for practicing effective listening techniques?. - PowerPoint PPT PresentationTRANSCRIPT
Learning to Listen
Chapter 1, Lesson 2
OverviewOverview
• What is the difference between listening and hearing?
• What are the types of listening?
• Why is listening important?
• What are some myths about listening?
• What are some bad listening habits?
• What are steps for practicing effective listening
techniques?
Chapter 1, Lesson 2
Quick WriteQuick Write
Stop for a moment. What do you hear?
Think you can’t hear anything? Listen more closely!
• Concentrate on anything you can hear—no matter how small the sound.
• Write down a description of five things you hear. • Then share your list with a few classmates.
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Chapter 1, Lesson 2
Hearing Versus ListeningHearing Versus Listening
• Hearing is continual, unfocused and unconscious
• ListeningListening is a focused, conscious activity
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Chapter 1, Lesson 2
Time Spent ListeningTime Spent Listening
Each hour people are awake they spend 50 minutes communicating:
15 minutes reading or writing
10 minutes talking
25 minutes listening
Chapter 1, Lesson 2
Types of ListeningTypes of Listening
PassivePassive One-way, no feedback
CompetitiveCompetitive Receiver only listens to needed information
ActiveActive Two-way, feedback given
ReflectiveReflective Receiver interprets speaker’s feelings
Chapter 1, Lesson 2
Importance of ListeningImportance of Listening
• Failure to listen to your teacher’s instructions could get you in trouble
• Failure to listen in class could result in a poor grade
• Failure to listen to your friends
could hurt someone’s feelings
• Failure to hear a car come around the corner when crossing the street could get you seriously hurt
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Chapter 1, Lesson 2
How Important Is How Important Is Active Listening?Active Listening?
Name some situations and professions in which listening is vital. How might a
failure to listen well result in danger or harm?
Chapter 1, Lesson 2
Busting Listening MythsBusting Listening Myths
• Myth #1: Listening is not my problem
People falsely assume listening is easy
• Myth #2: Listening and hearing are the same
Listening must interpret sounds you hear
• Myth #3: Good readers are good listeners
Little correlation between reading and listening; even good readers need to work on it
Chapter 1, Lesson 2
Busting Listening Myths Busting Listening Myths
• Myth #4: Smart people are better listenersSmarter students have the capacity for better listening, but that potential is often not realized
• Myth #5: Listening improves with ageAbility to listen well does improve, but performance actually declines with age
• Myth #6: Listening skills are hard to learnIt takes practice and effort, but the skills are not hard to learn
Chapter 1, Lesson 2
Bad Listening HabitsBad Listening Habits
• Bad Habit #1: Thinking about what to say rather than listening to speaker
• Bad Habit #2: Talking when you should be listening
• Bad Habit #3: Interrupting
Chapter 1, Lesson 2
Bad Listening HabitsBad Listening Habits
• Bad Habit #4: Listening for what you expect to hear rather than what is actually said
• Bad Habit #5: Being preoccupied
• Bad Habit #6: Falling victim to tendency to stereotype
Chapter 1, Lesson 2
Bad Listening HabitsBad Listening Habits
• Bad Habit #7: Being self-centered
• Bad Habit #8: Not paying attention
All other bad habits stem from this one, because you must be paying attention to listen effectively
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Chapter 1, Lesson 2
Practicing Effective ListeningPracticing Effective Listening
• ClarifyClarify
Ask specific questions—good feedback clarifies
• RestateRestate, paraphraseparaphrase, or repeat back
Repeating what the speaker said is a good way to ensure you got the right message
Chapter 1, Lesson 2
Practicing Effective ListeningPracticing Effective Listening
• AcknowledgingAcknowledging
Let the speaker know that you understood the message—this doesn’t mean you have to agree
• SummarizingSummarizing
Highlight the main points you noted during the conversation
Chapter 1, Lesson 2
Effective ListeningEffective Listening
• FramingFramingFraming gives you a chance to find areas of agreement on which to focus
• Note takingNote takingDon’t write down every word! Jot down key phrases, words, or diagrams that will help you recall main points
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Chapter 1, Lesson 2
ReviewReview
• Hearing is continual, unfocused, and unconscious, whereas listening is focused, conscious, and active
• Listening can be:– passive – competitive – active– reflective
Chapter 1, Lesson 2
ReviewReview
• Failing to listen can be dangerous
• There are six myths about listening that people often believe
• Failing to pay attention is a bad listening habit—and all other bad listening habits stem from it
Chapter 1, Lesson 2
ReviewReview
• To improve your listening, try some of these techniques: – clarifying – restating, paraphrasing, or “mirroring”– acknowledging– summarizing– framing– and note taking
Chapter 1, Lesson 2
SummarySummary
• What is the difference between listening and
hearing?
• What are the types of listening?
• Why is listening important?
• What are some myths about listening?
• What are some bad listening habits?
• What are steps for practicing good listening
skills?
Chapter 1, Lesson 2
NextNext
• Done—effective listening
• Next—we’ll learn about critical thinking
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