Learning  &  Development  Conference  June  2011  

Jan  Oestreich  and  Vicki  Adams  

Learning  Objec-ves  

•   IdenAfy  communicaAon  skills  that  enhance              your  effecAveness.  

•   Examine  personal  preferences  along  Thiagi’s  6        dimensions/tensions  of  facilitaAon.  

•   PracAce  some  new  facilitaAon  techniques.  

•   Reflect  on  how  you  will  culAvate  your        personal  facilitaAon  style.  

Characteris-cs  of  Awesome  Facilitators  

Co-­‐constructed  Stories  Tell  a  story  about  an  AWESOME  facilitator.      

Each  person  adds  one  sentence  highlighAng  a  characterisAc  or  skill  of  the  facilitator.  BEGINNING:    the  story  starts  just  before  the  parAcipants  arrive    

MIDDLE:  what  happens  during  the  workshop  END:    the  workshop  concludes  

RECORDER:    list  all  of  the  characterisAcs,  skills,  tricks  that  are  menAoned  in  the  story.  

Communica-on  Skills  for    Effec-ve  Facilita-on  

SHELL  

A  LITTLE  WHILE  

DOG  GOOD  VACATION  

CAMPING  TRIP  

Communica-on  Rules  for  Facilitators  

Create  a  list  of  communica0on  rules  (or  sugges0ons)  for  facilitators  

Thiagi’s  6  Dimensions  of  Facilita-on  

Pace  

Focus  

Control  Concern  

InteracAon  

Tightest   Loosest  

Structure  

How  rigidly  or  flexibly  should  the  small-­‐group  acAvity  be  

implemented?  

Fastest   Slowest  

Pace  

How  rapidly  or  leisurely  should  the  small-­‐group  acAvity  be  

implemented?  

Most  

CooperaAve  

Most  

CompeAAve  

InteracAon  

How  do  group  members  relate  to  each  other?  

Process   Results  

Focus  

Which  is  more  important,  a  posiAve  procedure  or  efficient  

results?  

Individual   Group  

Concern  

Are  we  most  concerned  about  individual  or  group  needs?  

Most  

Internal  

Most  

External  

Control  

Where  should  group  members  look  for  direcAon  and  validaAon?  

Fishbowl/Demo  

•  According  to  the  NaAonal  Training  Laboratory,  research  shows  the  following  average  reten%on  rates  for  different  training  methods:    

→                   5%  Lecture    →                   10%  Reading    →                   20%  Audio-­‐Visual    →                   30%  DemonstraAon    →                   50%  Discussion  Group    →                   75%  PracAce  by  Doing    →                   90%  Teaching  Others    

Facilita-ng  Tips  and  Prac-ce  4  ways  to  look  at  facilitaAon  

Group  1  

Graphically  represent  at  least  4  characterisAcs  of  great  AWESOME  facilitators.  

Group  3  

Physically  represent  Thiagi’s  Dimensions/tensions  for  great  AWESOME  facilitators.  

Group  4  

In  song  or  poem  represent  Aps  for  great  AWESOME  communicaAon.  

Group  2  

Wrifen  or  verbally  idenAfy  the  top  5  Aps  to  becoming  great  AWESOME  facilitators.  

Phyllis  Tater,    Facilitator  

Extraordinaire    

Phyllis  has  eyes  (for  vision)  

She  has  ears  (for  listening)  

Is  comforAng  (who  doesn’t  love  mashed  

potatoes)  When  steering  the  boat  with  the  oars,  provides  guidance  to  those  around  her.