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Frictionless Digital Transformation with SmartsheetJon HarperSr Director of Consulting & Training

What to expect today

Empowerment to be an agent of change through thought leadership from Smartsheet, McKinsey and Company, Deloitte, and Capgemini

Show you how to manage digital transformation via Smartsheet

Show you a world-class Smartsheet digital transformation environment

Digital Transformation

… what does that mean?

What it’s not: digital transformation

… Not a destination, but rather a journey (Forrester)

… Not about putting in technology that does digital, it's more about the way that you work with those tools and work across teams

(Phil Lewis, Boden)

… Not simply moving on-prem software to the cloud, it IS fundamentally based on a ‘new’ digital business model, culture, and new processes

Definition: digital transformation

The application of digital capabilities to processes, products, and assets to improve efficiency, enhance customer value, manage risk, and uncover new monetization opportunities.

Bill Schmarzo, (2017) CTO Dell EMC Services

Digital maturity: financial performance

% companies significantly above industry average revenue growth

Source: Deloitte Digital Transformations Executive Survey 2018.

34%

49%

19%

Lower Maturity

Median Maturity

Higher Maturity

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High tech, media, and telecom

Oil & gas, automotive, infrastructure, and pharmaceuticals

General average30%

26%

4-11%

Digital transformation success rates

Successes

Failures

McKinsey & Company. (2018, October). Industry Survey: Unlocking success in digital transformations

Key success factor categories

Digital-based business model ➤

Collaboration➤

Digitally minded leadership➤

Communication➤

Change management → culture➤

Success rates by key factors

Source: McKinsey & Company. (2018, October). Industry Survey: Unlocking success in digital transformations

Success factors powered by Smartsheet

Source: McKinsey & Company. (2018, October). Industry Survey: Unlocking success in digital transformations

Success factor: digital tools

21

10

2.1x210% increase

Digital tools were implemented to make information more

accessible across organization

Source: McKinsey & Company. (2018, October). Industry Survey: Unlocking success in digital transformations

Success factor: digital self-serve

24

12

2.0x200% increase

Digital self-service technology was implemented for employees’ and/or

business partners’ use

Source: McKinsey & Company. (2018, October). Industry Survey: Unlocking success in digital transformations

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High-Level Tour

Success factor: change management

23

12

1.9x190% increase

Senior managers fostered sense of urgency for making

transformation changes

Source: McKinsey & Company. (2018, October). Industry Survey: Unlocking success in digital transformations

Success factor: change management

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Change Management

Success factor: innovative empowerment

22

13

1.7x 170% increase

Senior leaders encouraged employees to experiment with new ideas

Source: McKinsey & Company. (2018, October). Industry Survey: Unlocking success in digital transformations

Success factor: innovative empowerment

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Innovation Hub

Success factor: process improvement

20

12

1.7x170% increase

People engaged in key roles encouraged employees to challenge

old ways of working

Source: McKinsey & Company. (2018, October). Industry Survey: Unlocking success in digital transformations

Success factor: process improvement

Aligns team members, at the highest levels of the process (<7 steps)

Level 1 Process Map SIPOC Diagram Level 2 Process Map

Provides clarity and alignment of relationships to organizations, systems and people

Details the ‘Who’, ‘What’, ‘Where’, ‘Why’, and ‘When’

Success factor: talent development

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Training

Success factor: collaboration

21

13

1.6x160% increase

Senior managers ensured collaboration between units on

transformation initiatives

Source: McKinsey & Company. (2018, October). Industry Survey: Unlocking success in digital transformations

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PMO Collaboration

Best practicesAim small, miss small...

- Start in the back office- Focus on a single department- Use the power of social influence

Educate...- Higher levels of digital maturity correlate with above-average financial performance- Digital transformation isn’t a thing you do once, it’s a methodology that becomes

interdependent and more meaningful the more you apply it.

Create…- A digital mindset, encourage the habit of looking at old problems and processes through new

eyes and approaching them in new ways.- Influence culture via behavior and cultural change management.- Leverage the power of Smartsheet to drive adoption, speed and execution of your initiatives!

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