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LEMBAR HASIL PENILAIAN SEJAWAT SEBIDANG ATAU PEER REVIEW
KARYA ILMIAH : PROSEDING Judul Karya Ilmiah (Artikel) : An Analysis & Measurement ofWebsite Quality Using The WebQual 4.0 And
Importance Performance Analysis (IPA) Method (A Case Study Of Jagalempeni
Village Brebes)
Penulis : Warjiyono, Corie Mei Hellyana
Jumlah Penulis : 2 orang
Status Pengusul : Penulis kedua
Identitas Jurnal Ilmiah :
a. Nama Seminar/ Konfrensi/
Simposium
: ICASI
b. Nomor ISBN/ISSN : 978-1-63190-208-6/2593-7650
c. Waktu Pelaksanaan : 23-24 April 2018
d. Penyelenggara : Forum Kerjasama Pendidikan Tinggi Medan
e. DOI artikel (jika ada) :
f. Alamat website Jurnal : https://eudl.eu/doi/10.4108/eai.18-7-2019.2288532
:
Kategori Publikasi Jurnal Ilmiah(beri pada kategori yang tepat) : √ Proseding Ilmiah Internasional
Proseding Ilmiah Nasional
Hasil Penilaian Peer Review :
Komponen Yang Dinilai
Nilai Maksimal Nilai Akhir Yang
Diperoleh
Internasional
Nasional
a. Kelengkapan unsur isi artikel (10%)
1,5 1,2
b. Ruang lingkup dan kedalaman pembahasan (30%)
4,5 4,2
c. Kecukupan dan kemutahiran data/informasi dan metodologi (30%)
4,5 4,2
d. Kelengkapan unsur dan kualitas terbit/jurnal
(30%) 4,5 4,1
Total = (100%) 15 13,7 * 0,4
= 5,48
Jakarta, 17 Februari 2020
Reviewer 1 Rusdiansyah, M.Kom NIP/NIDN : 201709251 Unit Kerja : Universitas Bina Sarana Informatika
LEMBAR HASIL PENILAIAN SEJAWAT SEBIDANG ATAU PEER REVIEW
KARYA ILMIAH : PROSEDING Judul Karya Ilmiah (Artikel) : An Analysis & Measurement ofWebsite Quality Using The WebQual 4.0 And
Importance Performance Analysis (IPA) Method (A Case Study Of Jagalempeni
Village Brebes)
Penulis : Warjiyono, Corie Mei Hellyana
Jumlah Penulis : 2 orang
Status Pengusul : Penulis kedua
Identitas Jurnal Ilmiah :
a. Nama Seminar/ Konfrensi/
Simposium
: ICASI
b. Nomor ISBN/ISSN : 978-1-63190-208-6/2593-7650
c. Waktu Pelaksanaan : 23-24 April 2018
d. Penyelenggara : Forum Kerjasama Pendidikan Tinggi Medan
e. DOI artikel (jika ada) :
f. Alamat website Jurnal : https://eudl.eu/doi/10.4108/eai.18-7-2019.2288532
:
Kategori Publikasi Jurnal Ilmiah(beri pada kategori yang tepat) : √ Proseding Ilmiah Internasional
Proseding Ilmiah Nasional
Hasil Penilaian Peer Review :
Komponen Yang Dinilai
Nilai Maksimal Nilai Akhir Yang
Diperoleh
Internasional
Nasional
a. Kelengkapan unsur isi artikel (10%)
1,5 1,3
b. Ruang lingkup dan kedalaman pembahasan (30%)
4,5 4,1
c. Kecukupan dan kemutahiran data/informasi dan metodologi (30%)
4,5 4,2
d. Kelengkapan unsur dan kualitas terbit/jurnal
(30%) 4,5 4,2
Total = (100%) 15 13,8 * 0,4
= 5,52
Jakarta, 20 Februari 2020
Reviewer 2 Eko Haryadi, ST, MM, M.Kom NIP/NIDN : 200509517 Unit Kerja : Universitas Bina Sarana Informatika
Plagiarism Checker X Originality Report
Similarity Found: 10%
Date: Senin, Maret 26, 2018
Statistics: 500 words Plagiarized / 4908 Total words
Remarks: Low Plagiarism Detected - Your Document needs Optional Improvement.
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An Analysis & Measurement of Website Quality Using The WebQual 4.0 And Importance
Performance Analysis (IPA) Method (A Case Study of Jagalempeni Village Brebes)
Warjiyono1, Corie Mei Hellyana2 1Program Study Komputerisasi Akuntansi, AMIK BSI
Tegal, Jalan Sipelem No. 22 Tegal, Indonesia 2Program Study Manajemen Informatika,
AMIK BSI Tegal, Jalan Sipelem No.
22 Tegal, Indonesia Keywords: Website Quality, Webqual 4.0, Importance Performance
Analysis (IPA) Abstract: This research is an advanced study, after previously it has
measured the quality of Jagalempeni Village Government website at
www.jagalempeni.desa.id by using webqual 4.0 method.
The current research is supplemented by Importance Performance Analysis (IPA) method
that is to measure the quality of Jagalempeni Village website from user perception
based on performance level and importance level. The data are collected from 122 out
of the 130 respondents who have filled the indicators form perfectly. The result of
measurement method from Webqual 4.0
states that Usability Quality, Information Quality, and Visual Quality have significant
influence to User Satisfaction while Service Interaction Quality has no significant
influence to User Satisfaction. The result of analysis of Importance Performance Analysis
(IPA) method states that the suitability of Jagalempeni Village website is 96.63%, and the
average value of gap or negative value is -0.12. Attributes that are prioritized for
immediate improvement are in the Service Interaction Quality indicator.
Thus it can be concluded that the level of website performance Jagalempeni Village still
does not meet the user satisfaction and expectations, so that it needs an improvement
in terms of quality service interaction to become a quality website.
1 INTRODUCTION The Jagalempeni Village website was built to convey important
information from villages, provinces and countries to the community.
In addition, as a media to promote the potential of the region, providing an easy
interaction and administrative services between local governments and the community.
Many residents of Jagalempeni Village besides farmers also become overseas workers in
Jakarta and abroad. With this website it is hoped that people who are outside the city
and abroad can monitor the development of the village from the information and the
agenda of the village event. Moreover, they can also interact with the village through
online chat and also easily get other public services.
The website of Jagalempeni Village which is www.jagalempeni.desa.id has been formally
launched on February 22, 2017 and since then there has been no assessment and
improvement. Implementation of e-government has a positive influence on good
governance and is significantly influenced by e-service (Alaaraj, & Ibrahim, 2014).It can
be concluded that service factor has an enormous influence on the success of an
e-Government.
The development of e-government in Indonesia in quantity began to increase but not
evenly distributed, but in quality still many that do not meet the good standard (Sari, &
Winarno, 2012). The challenge of the formation of E-Government is that local
governments are able to provide quality public services. The quality of E-Government
services should be analyzed and elaborated on what strategies are capable of improving
the services provided to improve beneficiary satisfaction (Sá, Rocha and Cota, 2016).
The ultimate goal of e-government implementation is good governance that the
government must be able to provide and deliver public services to the community
efficiently and effectively (Madzova, Sajnoski, & Davcev, 2013), while the other opinion
that the ultimate goal of e-government implementation is the government needs to
achieve good governance while the success of egovernment requires good governance
practices (Suhardi, Sofia and Andriyanto, 2015).
Previous research conducted by the authors is to measure the quality of Jagalempeni
Village website only by using Webqual 4.0 method of 4 (four) instruments namely
Quality Usability, Information Quality, and Visual Quality which resulted in the
conclusion that Quality Usability, Information Quality, and Visual Quality have significant
or satisfaction to user satisfaction (user satisfaction), while Service Interaction Quality
does not have a significant relationship to user satisfaction (user satisfaction)
(Warjiyono, 2018).
The next research will add one more method that is Importance Performance Analysis
(IPA) method by measuring the level of performance and user perception. The author
wants to know the results of the analysis of each method. Using a few approaches
(Sivarajah, Irani and Weerakkody, 2015). The results of analysis and measurement from
Webqual 4.0
and IPA can be used as recommendation for the improvement of Jagalempeni Village
website in order to have good quality in terms of usability, information, service and
visual to meet user satisfaction. 2 RELATED WORK Started from the reformation era of
Indonesia in 1998, a paradigm was born in the system of government of Indonesia that
is improvement of better service and public participation to participate in progress of
nation and state. The paradigm in Indonesia is called good governance.
In realizing good governance in terms of accountability and public transparency, it is
necessary policy measures directed towards changes in the system (Sari and Winarno,
2012) E-government initiatives have a direct impact on citizens. Transformation from
traditional government to governance leads to good governance (Kalsi, Kiran and
Vaidya, 2009).
Webqual Webqual is a method used to measure the quality of a website based on the
perception of the end user website (Barnes, & Vidgen, 2000). In measuring the quality of
the website, webqual uses the research instruments of three variables namely the quality
of usability, information quality and service quality. The Webqual method is the
development of the servaqual method used for the measurement of service quality.
Webqual uses the concept of Quality Function Deployment (QFD) which is measurement
based on opinion or voice from customer or user of website. Webqual 4.0 is currently
the latest version by using 3 (three measurement instruments are usability, information
and service interaction with the number of questions as much as 22 questions.A quality
measurement website using Webqual 4.0
can help website managers adjust the quality of the website according to the user's
perception of the website (Hapsari, & Priyadi, 2017). Based on the research that usability
factor has a cognitive effect on website quality. The results of his research recommend
to change the look of the website to be more attractive, accurate and up to date
information so that people, business and government quickly get information (Irawan,
2012).The next research result states that the measurement of website quality based on
the information quality instrument must be reliable, the information presented should
be accurate, actual, relevant, safe and easy to navigate (Santoso, 2015).
Importance Performance Analisys (IPA) Importance Performance Analysis (IPA) was first
introduced by Martilla and James in 1977 (Gata and Gilang, 2017). IPA is used to
compare consumer ratings of the importance of service quality (importance) with the
level of service quality performance (performance) is described into the Cartesian
diagram (Tileng, Utomo and Latuperissa, 2013).
Based on literature study author that Importance Performance Analysis (IPA) has been
widely used by researchers in research in the field of tourism, education, marketing and
technology. Importance Performance Analysis (IPA) is a method to analyze and compare
the level of performance or service to the level of satisfaction (Yola and Budianto, 2013).
Importance Performance Analysis (IPA) will identify the important factors of
performance and produce the priority scale that will be used by the organization in an
effort to meet customer satisfaction. Figure 1. Importance Performance Analysis (source:
(Tileng, Utomo and Latuperissa, 2013) Figure 1, can be explained as follows: Quadrant I
Attributes that reside in this quadrant are attributes that are considered important by
the customer. But it does not meet customer expectations, the level of satisfaction is
low.
This attribute is a priority for improvement to improve customer satisfaction. Quadrant II
Attributes that reside in this quadrant are attributes that are considered important by
the customer, and are considered to be in accordance with the perceived by the
customer with a relatively higher level of satisfaction. This attribute needs to be
maintained by management.
Quadrant III Attributes that reside in this quadrant are attributes considered less
important by the customer and performance is considered less satisfactory. This
attribute needs to be reconsidered in the future. Quadrant IV Attributes that reside in
this quadrant are attributes that are considered less important by the customer but a
high level of satisfaction.
This attribute does not need to be repaired (Tileng, Utomo and Latuperissa, 2013).
Conformity Analysis Conformity analysis is used to determine the comparative value of
performance with the importance of the website with
the results indicate whether the performance of the website is in accordance with the
interests of the user or not (Baiti, Suprapto and Rachmadi, 2017).
Gap Analysis Gap analysis or gap is done to measure the difference between user
satisfaction with the performance / actual website. (Baiti, Suprapto and Rachmadi, 2017).
A good quality level is if Qi (gap) = 0 or positive value, which means that the actual
quality meets the ideal quality expected by the user.
Whereas if Qi (gap) <0 or negative value, which means that the actual level of quality is
still lacking and has not fulfilled the desire of the ideal quality of website users (Santoso
and Anwar, 2015) The previous research review is described as follows: Nasution’s
research, Mudjahidin conduct research to measure the quality of State Treasury Office
website (KPPN) by using three main variables of Webqual that is Usability duality,
Information quality and Service Interaction Quality and add new variable that is design
(Nasution, & Mudjahidin, 2013).
Hasan's research uses five categories to assess the quality of the website: navigation,
organization, easy-to-use and communications, design and content. The results
concluded that ease and communication instruments, designs and organizations are the
most important value of the quality of a website (Hasan, 2014). A research by Arifin,
Nugroho, Hantono add the research instrument into 4 variables of information quality,
service interaction quality, usability and user interface quality.
On the quality of the user interface the given indicator is the right image, font type,
color, download speed, ling speed to access, page design and reflect identity (Arifin,
Nugroho, & Hantono, 2015). A research by Haikal, Herlambang, and Wardani in his
research website PDAM Surya Sembada Surabaya has never been evaluated so that the
website providers do not know whether the website already meets the expectations of
users.
This research uses WebQual method with three variables namely usability, information
quality, and service interaction to assess site quality from the user side. Then the
method of Importance Performance Anaysis (IPA) to measure the quality of products or
services based on the user's point of view (Haikal, Herlambang and Wardani, 2018).
A research done by Gata and Gilang, entitled An Analysis of Information System of
Quality of Service on BSI Academy's Environment Using Webqual Methods, Importance
Performance Analysis and Fishbone, 2017 with the intent of analyzing the quality of
services required by the information system to improve the quality of service
expectations of users using the method WebQual four dimensions of Quality Usefulness,
Information Quality, Service Quality Interaction, and Quality of Users who then use
analytical techniques namely the Importance of Performance Analysis (IPA) (Gata and
Gilang, 2017).
A research conducted by Baiti, Suprapto, and Rachmadi, 2017 with the problem is the
website is the Education Office of Malang since 2008 has never been evaluated website
so that the Education Department of Malang City does not know how the quality of the
website. This study analyzed and measured the quality of service website of Education
Department of Malang City based on user's point of view by using webqual 4.0
method which is usability, information and service interaction dimension and analyzed
by Importance Performance Analysis (IPA) (Baiti, Suprapto and Rachmadi, 2017). 3
METODOLOGY This research belongs to Deskriptif with quantitative approach.
Quantitative methods are methods that can be used for surveys to obtain data that have
occurred in the past or present about opinions, behaviors, beliefs to test some
hypotheses (Sugiyono, 2014). This research uses survey technique to get primary data
that is by spreading the questionnaire.
Determination of sample or respondent using random sampling technique. This study
uses questionnaire as the instruments that are made by using closed questions.
Determination of sample or respondent technique is random sampling. Questions in the
performance level questionnaire and importance level are made using the 5-point Likert
scale, which is scale 1 (strongly disagree / important), 2 (disagree / important), 3
(undecided), 4 (agree / important), and 5 (strongly agree / important).
This research will examine the quality of the website of Jagalempeni Village from the
user's perception of the website by using Webqual 4.0 method and Importance
Performance Analysis (IPA) method. Table 1. Research Instrument Indicator _Description
_ _ Usability Quality _Users find it easy to learn to operate User interaction with the
website is clear and understandable Users find it easy to navigate Users feel the website
easy to use Website has an interesting appearance Desaign according to the type of
website Website conveys competence Website creates a positive experience for users _ _
Information Quality _Provide accurate information Provide reliable information Provide
timely information Provide relevant information Giving easy to understand information
Provide information at the appropriate level of detail Present the information in the
proper format _ _ Service Interaction Quality _Website has a good reputation Users feel
secure to complete the transaction Users feel secure regarding his personal information
Website creates space for personalization Website gives space for the community
Website make it easy to communicate with organizations I feel confident that the
goods/services will be delivered as promised _ _Visual Quality _Website using
appropriate fonts/letters Website use attractive color and styles _ _ Table 1, is a research
instrument for measuring website quality.
There are 4 (four) instruments namely Usability Quality, Information Quality, Service
Interaction Quality (Barnes and Vidgen, 2002) and additional Visual Quality instruments
taken from the Design category (Hasan, 2014). Thus, there are 4 (four) instruments to be
tested on User Satisfaction. The results of this study will contribute to improve the
quality of Jagalempeni Village website. / Figure 2.
Research Methodology Figure 2, is a flowchart or research flow, which begins with the
formulation of the problem by interviewing the secretary of Jagalempeni village,
Mrs.Maemunah to get the data, the problems to be studied, the population and the
sample to get the research started. Furthermore, the determination of variables is done
by reading literature study and collecting previous studies to find supporting theories,
research methods (Webqual 4.0) and research variables to support the preparation of
making the questionnaire.
After the questionnaire finished, the questionnaires were distributed to obtain data from
the respondents. Then, followed by data recapitulation and data processing using SPSS
software for validity test, reliability test, statistical analysis and linear regression test.
From the linear regression test, the relationship between variables is performed which is
to test the hypothesis.
After that the data is processed by IPA method and the final result is concluded and
recommend the result of research. 4 RESULTS AND DISCUSSION The population of this
study is 130 respondents who selected special Jagalempeni Village community who
have had experience accessing www.jagalempeni.desa.id. After the 130 questionnaires
has been received and the data have been recorded then the next sample of data is
done by clearing to retrieve the data questionnaires are filled completely, in the process
of clearing it has been obtained 122 data ready to be processed.
Webqual Validation Test Validation test is done by correlation technique, that is see the
correlation value of r-count, this correlation value is compared with r-table value (table
of relationship coefficient "r" moment of product), where a measuring instrument is
valid if correlation r-count> r-tabel (Rohman and Kurniawan, 2017). In this study used
5% significance test and 130 samples (N = 130) obtained r-table value is 0.178.
The following is the correlation table and the result of the measurement tool validity
analysis of each variable: Table 2. Validation Test No _Indicator _Pearson Correlation
_ValueTabel-r _Inf _ _1 _q1 _0,451 _0,178 _Valid _ _2 _q2 _0,628 _0,178 _Valid _ _3 _q3
_0,504 _0,178 _Valid _ _4 _q4 _0,202 _0,178 _Valid _ _5 _q5 _0,418 _0,178 _Valid _ _6 _q6
_0,232 _0,178 _Valid _ _7 _q7 _0,555 _0,178 _Valid _ _8 _q8 _0,303 _0,178 _Valid _ _9 _q9
_0,613 _0,178 _Valid _ _10 _q10 _0,478 _0,178 _Valid _ _11 _q11 _0,406 _0,178 _Valid _ _12
_q12 _0,450 _0,178 _Valid _ _13 _q13 _0,265 _0,178 _Valid _ _14 _q14 _0,535 _0,178 _Valid
_ _15 _q15 _0,644 _0,178 _Valid _ _16 _q16 _0,605 _0,178 _Valid _ _17 _q17 _0,566 _0,178
_Valid _ _18 _q18 _0,414 _0,178 _Valid _ _19 _q19 _0,537 _0,178 _Valid _ _20 _q20 _0,524
_0,178 _Valid _ _21 _q21 _0,520 _0,178 _Valid _ _22 _q22 _0,530 _0,178 _Valid _ _23 _q23
_0,386 _0,178 _Valid _ _24 _q24 _0,385 _0,178 _Valid _ _25 _q25 _1 _0,178 _Valid _ _
Reliability Test Test reliability is done by checking the value of Cronbach's Alpha.
The alpha coefficient (a) will be used as a measure of internal consistency. The more the
value approaches 1, the greater the internal consistency of the items in the
questionnaire (Rohman and Kurniawan, 2017). As a rule of thumb, Cronbach's Alpha
value above 0.7 (a = 0.7) is adequate for social science research (Elangovan, 2013). Table
3.
Reliability Test Variabel _Cronbach’s Alpha _Value Tabel-r _Info _ _UQ _0,303 _0,178
_Reliable _ _IQ _0,692 _0,178 _Reliable _ _SIQ _0,762 _0,178 _Reliable _ _VQ _0,422 _0,178
_Reliable _ _ Based on table 3, the results of the reliability test stated that 4 (four)
indicators, namely Usability Quality, Information Quality, Service Interaction Quality,
Visual Quality are declared as reliable and and feasible as an instrument in this study.
Linier Regression Test Table 4.
Recap the result of linier regression test analysis Variable _Kefisien Regresi _T-Hitung
_T-Table _sig. _ _Konstanta-0.432 _ _ _ _ _UQ _0,024 _2,513 _1,661 _0,013 _ _IQ _0,082
_5,538 _1,661 _0,000 _ _SIQ _0,018 _-0,060 _1,661 _0,952 _ _VQ _0,127 _5,715 _1,661
_0,000 _ _Based on table 4, the results of linear regression test revealed that the
relationship between Usability Quality with User Satisfaction (user satisfaction) with the
value of TH = 2.513 and sig 0.013 has a significant relationship.
Next is the relationship between Information Quality with User Satisfaction (user
satisfaction) with the value of TH = 5.538 and sig 0,000 otherwise have a significant
relationship. Furthermore, Visual Quality with User Satisfaction (user satisfaction) with
the value of TH = 5.715 and sig 0,000 stated has a significant relationship. While the
Service Interaction with User Satisfaction (user satisfaction) with the value of TH = -0.060
and sig 0.952 expressed no significant relationship. Importance Performance Analisys
(IPA) Performance and Interest Analysis Tabel 5.
Weighted Indicator Indicator _Importance _Performance _Gap _ _1 _3,94 _3,86 _0,08 _ _2
_3,87 _3,68 _0,19 _ _3 _4,14 _3,01 _1,13 _ _4 _3,90 _3,82 _0,08 _ _5 _3,69 _3,49 _0,20 _ _6
_3,66 _3,51 _0,15 _ _7 _3,70 _3,74 _0,04 _ _8 _3,84 _3,84 _0,00 _ _9 _3,43 _3,45 _0,02 _ _10
_3,58 _3,44 _0,14 _ _11 _3,22 _3,11 _0,11 _ _12 _3,30 _3,35 _-0,05 _ _13 _3,90 _3,43 _0,47 _
_14 _3,24 _3,15 _0,09 _ _15 _3,32 _3,34 _-0,02 _ _16 _3,60 _3,64 _-0,04 _ _17 _3,45 _3,52
_-0,07 _ _18 _3,39 _3,49 _-0,10 _ _19 _3,44 _3,42 _0,02 _ _20 _3,89 _3,62 _0,27 _ _21 _3,92
_3,80 _0,12 _ _22 _3,63 _3,64 _-0,01 _ _23 _3,91 _3,80 _0,11 _ _24 _3,81 _3,78 _0,03 _ _Avr
_3,66 _3,54 _ _ _ Table 5. Describes comparison of mean calculations of Performance
values and Interest values. The average value of Performance is 3.54 while the average
value of Interest is 3.66.
Conformity Analysis This analysis is to know comparison of performance score with
Jagalempeni Village website interest multiplied 100%. The result is the average
suitability of the website of Jagalempeni Village is 96.63%. Because the level of
conformity is still below 100% it is stated that the quality of the website of Jagalempeni
Village has not fulfilled what is considered important by the users and the service is
considered not satisfactory users of Jagalempeni Village website.
Gap Analysis The gap or gap analysis is used to find out the level of quality gap of
Jagalempeni Village website between current and actual perceived quality values and
expected and important quality values to be developed (Importance). Current or actual
quality score (performance) is obtained from the respondent's assessment of the quality
performance of the website based on the indicator Webqual while the expected and
important value of quality to be developed is obtained from the respondent's
assessment of the level of importance (Importance).
Based on Table 5, we get the result of Qi (gap) = -0.12, because Qi (gap) is negative or
<0, it is stated that the performance level of Jagalempeni Village website still not meet
user expectation. Important Performance Analysis (IPA) Analysis of Important
Performance Analysis in the form of Cartesian diagram is used to describe the quality
indicator of any website that has been in accordance with the wishes of users and
anywhere that has not met the wishes or satisfaction of website users are divided into
four quadrant.
/ Figure 3. Diagram Important Performance Analysis (IPA) Based on figure 3, it can be
conluded : 1. Quadrant 1 Atribut Attributes that are in quadrant 1 are attributes that
have a high level of importance or expectation but low performance levels. Attributes
that enter in quadrant 1 has a top priority or very important for immediate improvement
or website development to improve user satisfaction Jagalempeni Village website.
Attributes that go into quadrant 1 are attribute 16 = website has a good reputation, and
attribute 22 = questions, feedbacks and complaints will be accepted and processed as
promised. 2. Quadrant 2 Attributes that are in quadrant 2 is an attribute that has a high
level of importance or expectations and a good level of performance according to the
expectations of users of Jagalempeni Village website. So it must be maintained to
maintain the quality of the website.
Attributes that go into quadrant 2 are attribute 1 = the website is easy to operate,
attribute 2 = website user interaction is clear and understandable, attribute 4 = website
easy to use, attribute 7 = website conveying village competence information, attribute 8
= website creates a positive experience for users, attribute 20 =website gives space for
community, attribute 21 =website makes it easy to communicate with the organization,
attribute 23 =website using the appropriate letters, and attribute 24 =website using
attractive colors and styles. 3.
Quadrant 3 Attributes that are in quadrant 3 are attributes that have low importance
and level of performance. This attribute is deemed to have been suitably developed and
not a top priority for Jagalempeni Village website improvement. Attributes that go into
quadrant 3 are attribute 9 = website provides accurate information, attribute 10 =
website provides reliable information, attribute 11 website gives timely information,
attribute 12 = website provides relevant information, attribute 14 = website gives detail
information, attribute 15 =website provides information in proper format, attribute 17
=User feels safe to transact, attribute 18 =Users feel secure personal information, and
attribute 19 =website creates space for personalization.
Quadrant 4 Attributes that are in quadrant 3 are attributes that have low importance but
high performance level. This attribute is considered to have exceeded user expectations
and can be ignored for not repairing the website of Jagalempeni Village. Attributes that
go into quadrant 4 are attribute 3 = User easy to navigate, attribute 5 = website has an
interesting look, attribute 6 = Design website according to Jagalempeni Village, and
attribute 13 = Website makes it easy to understand information 5.
CONCLUSIONS Based on result of research and result of analysis of website data of
Jagalempeni Village by using Webqual 4.0 method and Important Performance Analysis
(IPA), can be concluded as follows: The results of the Jagalempeni Village website quality
analysis show that the suitability level of Jagalempeni Village website is 96.63% it is
stated that the quality of Jagalempeni Village website has not fulfilled what is
considered important by the users and the service is considered unsatisfactory the
Jagalempeni Village website user. The average value of gap or gap of Jagalempeni
Village website is -0.12, because the gap is negative or <0 it is stated that the
performance level of Jagalempeni Village website still not meet user expectation and
need improvement.
The result of the analysis by using Important Performance Analysis (IPA) diagram it can
be stated that the indicator or attribute which for the immediate repair and
development of Jagalempeni Village website is attribute number 16 that is website has
good reputation and attribute number 22 that is question, input and complaints will be
accepted and processed as promised.
These two attributes should be a top priority for improvement in the near future in
order to increase the user satisfaction of Jagalempeni Village website. Attributes are not
a top priority for improvement but in the future it can be a consideration for the quality
of Jagalempeni Village website, the website provides accurate information, the website
provides reliable information, the website provides timely information, the website
provides information relevant, the website provides detailed information, the website
provides information in the right format, the user feels safe to transact, the user feel
secure personal information and the website creates space for personalization..
Hope from this research hopefully the result can give positive contribution to website of
Jagalempeni Village to become better, qualified so that have competitiveness, and pride
for the people of Jagalempeni Village ACKNOWLEDGMENT Thanks to the Minister of
Research, Technology and Higher Education and the community and the Jagalempeni
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