letter from the president - j.p. mascaro
TRANSCRIPT
Dear Prospective Employee,
Our company is privately owned and family operated. Our commitment is to our customers.They deserve the best services available from within our industry. Our business philosophy issimple: Excellent equipment, superior management and dependable employees. You, the employ-ees, are our greatest asset. Your focus and commitment to your job each and every day will assureyou individual success as well as success for the company.
We want your tenure at J. P. Mascaro & Sons to be an experience built upon mutual respectand mutual well-being. It is important that you understand your job, perform it to the best of yourability and be responsive to all supervisor and managerial direction provided to you. Always feelfree to express yourself in any regard related to the company management should you have a ques-tion or a concern.
We are attaching some information which should provide additional insight into our com-pany. We would welcome you to join our team.
Sincerely,
2650 Audubon Road • Audubon • PA • 19403www.jpmascaro.com
LETTER FROM THE PRESIDENT
This is important for our trucks n
Pasquale N. Mascaro, Sr. President
This is important for our trucks n
P P
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This is important for our trucks n
P P
J. P. Mascaro maintains an open doorpolicy. The company welcomes any and allinput from its employees related to opinionsin how to improve its operations.
We ask that all input be provided in writingto your immediate supervisor.
The company must consider all input incontext with applicable local, state and federal regulations as well as the declaredstated goals and objectives of the company.
OPEN DOORPOLICY
• Internal Company Advancement
• Excellent Facilities and Equipment
• Competitive Wages
• Excellent Benefit Package
• Flexible Hours
• Paid Vacation and Holiday Pay
• Excellent Retirement Program
• Annual Bonus
• Holiday Give Away Package
• Employee Family Educational Grants
• Employee Family Scholarships
via EITC, OSTC Programs
WORK FOR AN INDUSTRY LEADER
WHAT WE
OFFER!
JOIN OUR FAMILY TEAM
!2650 Audubon Rd
Audubon, PA 19403 800-222-1818 484-398-6500
www.jpmascaro.com !!
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The motto of our founder J. P. Mascaro, Sr. is: “If it’s service, it’s us!” This hasbeen the guiding principle of our organization for over 50 years. The customer is themost important person in our business. Our existence is depend-ent upon them. We cannot meet the goals of our company if wedo not satisfy our customer’s needs first.
Our business mission is to provide our customers the highestlevel of service within our industry. This must be done in an ef-ficient and cost effective manner in strict accordance with gov-erning laws and regulations.
In order to accomplish our mission, we must employ a plan.This plan must be managed, evaluated and adjusted accordingly.There exists three principal ingredients to our business equation. They consist of su-perior management, excellent personnel and reliable machinery. We can attain ourgoals only if all three of these assets work in synchronization with each other. Twoout of three does not equal success.
The employees are our greatest asset. They must be united and cohesive as a workforce. To accomplish this goal, we must properly select the members of our team.They must be oriented with our expectations. They must be trained as necessary andgiven the proper tools to do their job. They must be supervised consistently and fairly.They must receive recognition when due and be disciplined when needed. A companythat fails to differentiate quality work from inferior work cannot succeed.
Our company will focus first on servicing our customers, and second, on preservingour assets of people, machinery and equipment. This will all be done safely and pro-ductively in accordance with governing laws and the company’s goals. Adherence tothe above will assure a satisfied customer base and a financially strong company overthe long term.
Corporate Culture of
J. P. Mascaro, Sr.Founder, 1917-1981
J. P. Mascaro & Sons
ExpectationsWhat We Expect from Our Employees: • Consistency is needed in attendance. Be on time; people are counting on you! • You must be customer and service oriented. If it's service it's us! • You must demonstrate good work habits. Keep your workspace and equipmentclean.
• You must always be sensitive to safety and display safe work habits. • You must fill out all daily-required paperwork properly. • Communicate any difficulties to supervisors immediately. Go to the facility manager if necessary!
• Make suggestions to improve our operations. Be a part of the solution! • Give your best effort, every day! You will make a difference! • Be honest and straightforward in all aspects of your work. • Be a team player; be courteous and cooperative with customers and fellow em-ployees. Have a good attitude.
• Ask questions, if and when you need to. • Focus on your job requirements and company policies.
What Our Employees Can Expect from Us: • We offer the strength, resources and expertise of a major corporation, but with afamily-owned sense of belonging.
• We offer hard but stable work. • You will be part of a team environment and culture. • We are a dependable company that will offer security to you and your family. • You will share in the progress of the company (401K, etc.). • We will establish and communicate clearly your job requirements and objectives. • We have an Open Door Policy. • We will train you in all areas of your job. • We will supply you with the tools and resources that you need to perform your job. • We will give safety and compliance our highest priority. • We will not tolerate actions or practices that are unsafe or are against our serv-ice-oriented team approach.
• We will be clear and concise with our policies and procedures. • We will enforce our rules and regulations across the board. • We will reward success and discipline failure. • We will provide feedback (evaluate), both formally and informally. • We will be fair and consistent. • We are an Equal Opportunity and Diverse Employer. • We offer advancements from within; you can grow with the company!
Employee & Family Appreciation DayOn August 17 we held the annual J.P. Mascaro & Sons Employee Appreciation Day party at Mer-maid Lake. We would like to thank everyone involved in planning this successful event. This is ourway of saying “Thank You” to all of the people out there working hard to get the work done. Wewanted to share some fun photos of the days events. We look forward to it next year. We hopeeveryone had a fun day. Thank you for coming.
LOWER PROVIDENCE >> Collecting trash willprobably never be a glamorous business, butfew companies have made it as widely charis-matic as J.P. Mascaro & Sons.
It wasn’t always that way, of course. The mul-timillion-dollar jobs, impressive headquarterson Audubon Road, acres of prime real estateand the inexhaustible philanthropy the com-pany is known for were all half a century awaywhen Joe Mascaro Sr. opened for business in1964 with a minimalist approach: one pickuptruck and one client — the old General Electricplant in King of Prussia.
Since then, his five sons Louis, Frank, Mike,Joe and Pat Mascaro Sr. have taken solidwaste and recycling to heights unforeseen theyear the Beatles claimed America.
But to Pat Mascaro Sr., now president, it’s allbeen just a matter of building on his late fa-ther’s motto: “If it’s service, it’s us.”
“If you asked me why J.P. Mascaro hasachieved the success it has I would say it’s dueto the incredible work ethic from our parents… some real true, lead-by-example core val-ues, things that really help you in makinggood decisions, being ethical in your dealingsand being good, caring people,” said Mascaro,sitting in his handsomely appointed office,with walls lined with family photos and mem-orabilia.
Down the winding hall is the Mascaro Legacyroom, featuring framed photos of parents Joeand Ida Mascaro and numerous articles frompublications such as The Times Herald, a sisterpaper to The Phoenix.
“We literally worked when we were in high
school, at night. My brothers are all older thanme and worked from about 5 o’clock to mid-night on the truck serving the General Electriccontract. The only time I would get off is if Ihad an away basketball or baseball game toplay,” noted the Methacton High School grad-uate.
“I think we remained true to ourselves; we did-n’t try to be something we weren’t and knewwhat it would take to reach our goals. Weknew if we want to keep this business success-ful we need to keep the trucks clean, put thetrash can back on the curb properly and do theright thing.”
The measure of success in the Mascaro worldhinges on three touchstones, Mascaro said.
“We’re committed to our customers, employ-ees and the community. If we don’t achievethree out of three, it’s not a good year for thebusiness. If it’s a good year for the Mascarosbut not for the community, then that meanswe failed. And vice versa.
“Our operating approach is very simple also— we put a huge emphasis on service; there’sno such thing as poor service. It doesn’t matterif they pay us $25 or $25 million, every cus-tomer deserves the same level of service,”added Mascaro, who cited people as the com-pany’s most valuable asset.
“Regardless of our infrastructure, our financialcapability, our trucks, our landfills, our com-post and recycling centers … if we don’t havea unified work force, it’s never going to work.”
“Share the well-being” could well be anothermotto that’s evolved over the years.“This is a company that recognizes its people
very well,” said Mascaro, who seems just asproud of the blood drive orchestrated by sonPat Jr. in honor of his late uncle, Frank Mas-caro, earlier this year, as he is of the new $11million Pioneer Crossing Recycling Center inExeter, Berks County.
The company’s generosity is legendary.Through programs like the annual RESPECTcontest, which encourages artistic expressionat elementary schools throughout the area,J.P. Mascaro donates millions of dollars to ed-ucation each year.
“You get rewards when you give,” Mascarosaid. “That’s what I’m most thankful for in thisbusiness, that we’re able to share our successwith people in need. That’s really important tous. We don’t participate in philanthropy tomake the business better. We shouldn’t give amillion dollars to this one or that one to makethe business better.”
In its 50th anniversary year, the brothers, whoare not huge fans of accepting awards, werehappy to receive a Lifetime AchievementAward in Entrepreneurship from the NationalItalian-American Political Action Committee(NIAPAC).
And what better time is there than reaching a50-year milestone to reflect on the challengesthe company has faced, Mascaro said.
“When I reflect on what we had to contendwith through the years I shake my head andwonder how we got past all the hurdles. Thisindustry is extremely political, extremely bu-reaucratic, regulatory-oriented, dominated bymulti-national corporations … and quitefrankly,” Mascaro added, “I feel those corpo-rations are just a compilation of inferior Mas-caros. I truly believe that we have one of themost premier — if not the premier — waste re-moval companies in the country. How thiscompany does business is at the forefront ofso many different things. We’re self-insured,we have our own in house legal department,in house engineers, we build our own build-ings, our own environmental compliance de-partment, we really operate outside the box.But all this would not be achievable if not forthe loyalty of our customers. And we neverforgot that.”
Mascaro was only 28 when his father passedaway, in 1981, moving him to forefront.
“My father died young. As far as I’m con-cerned, this business is still my father’s. Meand my brothers are just carrying forward myfather’s dream of his boys working together.We’re probably 75 times bigger now but myfather knew we were on our way.”
J.P. Mascaro & Sons Celebrates50 Years in Business
Celebrating J.P. Mascaro & Sons’ 50th anniversary recently at the company head-quarters in Lower Providence are, from left, Julie Lick, Michael Mascaro, JosephMascaro III, Katie Mascaro, Christina Macelak and Lindsay Mascaro Ptaszenski. Onthe wall behind them are portraits of company founders Joe and Ida Mascaro.
1964-2014
The Times HeraldBy Gary Puleo, The Times Herald
Montgomery County’s J.P. Mascaro & Sons Pledges$10 Million for Area Education Programs
NORRISTOWN >> J. P. Mascaro andSons, a solid waste removal companywith headquarters in Audubon, an-nounced Wednesday a pledge of $10million to fund educational programs,scholarships, and grants for studentsand teachers in area schools over thenext five years.
“My father and company founder,Joseph P. Mascaro, a man of limited ed-ucation himself, was a strong proponentof education in others. He firmly be-lieved a well-rounded education to bethe key to individual and societal devel-opment,” said company President PatMascaro in a release. “Our companyhas been actively involved in this seg-ment of the community for many years,and we are happy to be in a position toincrease our level of participation.”
The $10 million pledge will almost dou-ble the $6 million the company has al-ready donated to schools in recentyears. The programs range from envi-ronmental education tours of the com-pany’s waste treatment plant to theRespect Program, which offers interac-
tive assemblies to students focusing onrespect of parents, teachers, the com-munity, and the environment.
Bill Fox, an attorney for Mascaro, saidthe environmental tours have becomeso popular that Mascaro purchased aschool bus to accommodate the 3,000to 4,000 students who visit the planteach year. The tours not only serve asenvironmental field trips for elementaryschools, but also as a destination forMontgomery County Community Col-lege students looking for research op-portunities.
Respect for the environment, Fox said,is also one of the valuable payoffs of theRespect Program, which has reachedmore than 300,000 students in public,private, and parochial schools. Schoolsin Mascaro service areas can apply tohave the program visit their schools withfun activities designed to impress uponstudents the importance of respect fora thriving community.
“It’s fun and the kids like it,” Fox said.“It’s not a boring assembly. The children
participate in contests where they drawenvironmental posters to win prizes. Itends with kids having a greater respectfor the environment and an understand-ing of the importance of recycling andreusing waste.”
Recently the program has expanded toMorris County, N.J., after Mascaro wona contract to service the area.
Lindsay Mascaro Ptaszenski, director ofeducation and community relations forMascaro, cited the programs as win-wins for the community and the com-pany.
“Nothing but good comes from such ini-tiatives, whether at the school or com-munity level, and my job is to make sureour company maximizes its support ofbeneficial educational initiatives,” saidPtaszenski in a release.
“Our company’s continuing commitmentto the educational sector has also hada positive business benefit as well,”Ptaszenski continued, “with Mascaronow providing waste-related services toa growing number of schools and edu-cational institutions.”
In addition to educational initiatives thatimpact the classroom directly, the com-pany has funded several capital im-provement projects for local schools,including donations to Visitation BVM inLower Providence and the completerenovation of Methacton High School’sbaseball field into Robert Childress Me-morial Field.
For students, parents and teachers in-terested in finding out more about Mas-caro’s educational programming, visitthe “Education” section of the com-pany’s website, www.jpmascaro.com.
By Brendan Wills, The Times Herald9/25/2014
The renovation of the baseball field at Methacton High School has been fi-nanced by J.P. Mascaro and Sons of Audubon. The company pledged $10million Thursday for educational programs in their service area. Thursday,September 25, 2014. Adrianna Hoff—The Times Herald