Level 2 ExemplarsPaper 1

Comments

The candidate identified the incentive element in the above event, but he/she wrongly chose the

preferred meeting package. He/She also failed to give three challenges faced in executing the

itinerary. His/Her understanding of the value-added services was also very minimal. (Q2)

The candidate demonstrated an elementary understanding of hotel development in Hong Kong, the

Gap Model of Service Quality and the staff’s concerns about using robots. He/She correctly named

the Hong Kong Hotels Association. (Q3)

Paper 2

Comments

The candidate identified the respective strengths of casual dining and fast food, but some answers

were irrelevant. He/She also proposed some ways to ensure food safety but his/her explanation of

the effects of the breakdown of the water and electricity system on food handling procedures was

too sketchy. (Q2)

The candidate demonstrated an elementary understanding of the cultural elements, he/she provided

some limited ways to minimise commodification. The candidate named the five service dimensions

correctly and suggested some limited ways to improve the queueing arrangement with reference to

the service dimensions. (Q3)

The candidate’s understanding of the three layers of product and the ‘edutainment’ experience was

very limited. He/She demonstrated an elementary understanding of the benefits brought about by the

theme park on the development of the suburb. (Q4)