Leveraging ECM Capabilities for BI DeliveryThe BI Competency Center can leverage ECM & BI tools together to enhance & track delivery.

Rupert NicolayArchitectMicrosoft

Organisational Alignment for broad-based BI delivery

• Organisational structures are evolving to satisfy demands to take BI to a broader audience.

• Analyst recommendations suggest the establishment of a BI Competency Centre (‘BICC’)– BICCs in practice appear to include BI analysts and

many virtual team members from business.

ECM Technology for BI Delivery

• ECM tools are increasingly used as the platform for BI delivery. Initially this has taken the form of securing BI content and wrapping reporting and analytics in

• In this video we look briefly at:– Examples of successful ideas emerging for BI delivery in

the context of an organisation’s ECM tools.– Selected metrics for tracking BICC success in these sorts

of delivery.• ECM capabilities mentioned are broadly supported by

a variety of ECM platforms including SharePoint.

Commonly used now for BI Can be leveraged to enhance BI delivery

BI in the ECM context - examples

• Consider adopting existing organisational ECM metadata standards for BI information :

– Information security classification– Data Quality related metadata

• Attach to reports, analytics, requests for reports• Move beyond assumption of perfect accuracy in all

reporting• Particular useful in near real-time scenarios

• Apply information policies to static BI content once delivered.

• Track evolving complex measure and dimension term definitions in wikis.

• Attach discussion, tagging and rating capabilities to more complex dashboards.

• Manage requests to the BICC through the portal using workflow and forms; integrate request status feedback into the overall BI portal.

• Specialised requirements may be met by mashing up BI & OLTP data (retrieved using business data connectivity)

BI in the ECM context - examples

BICC Delivery Metrics

• Success measurement (BI about BI) often appears neglected in BICC delivery arrangements.

• Use usage tracking & survey capabilities to understand consumption and demand and in particular to measure:– BI Delivery relevance– Levels of accuracy demanded (and delivered)– BICC workload & turnaround times– User ability to self-service

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