Leveraging Location Intelligence for Social

Services

Paula Gremillion – LA DSS

Tasha Moore – Blue Streak Technologies

Louisiana’s Department of Social Services (DSS)

The department’s mission is to:

• Effectively and efficiently guide individuals, children and families toward independence

and safety• Provide integrated quality services and partnerships in an environment of opportunity

and accountability.

The LADSS Information Services Division strives to:

•Develop creative, enterprise technology solutions that enable DSS to provide quality services to its customers

• Work with its internal and external stakeholders to deliver information technology products and services in a

responsive, cost-effective manner to DSS offices, staff, end-clients, and State departments.

Business Intelligence & Reporting Office

(BIRO)

BIRO operates a data warehouse that serves as the principal sourcefor meeting the reporting needs within DSS. This office was initiallycreated to address certain reporting requirements within the Office ofFamily Support but proved to be so successful that it evolved into analternative reporting repository for most DSS mainframe legacy systems. It is now the primary reporting tool for new development.

Production data is extracted, transformed and loaded from thevarious systems using Data Migrator, then sophisticated multi-dimensional reports are produced using WebFOCUS. This allowsreports to be published to the intranet/internet for viewing and manipulation. It also enables end users the ability to perform on-lineanalytical processing, empowering them to create customized reportsto suit their individual business needs.

The architecture consists of various interconnected elements which include:

1. Operational and external database layer: the source data for the Data Warehouse, i.e., Adabas, SQL, DB2, flat files 2. Data Access Layer: the interface between the operational & informational access layer, i.e., Data Migrator 3. Metadata Layer: the data directory or repository of the metadata information. 4. Informational access layer: the tools by which the end user can extract and analyze the data, i.e., WebFOCUS

Information Builders’ Historical Background

with LA DSS

2000

LA DSS determined ad hoc reporting tools were needed to meet agency requirements for TANF (Temporary Assistance for Needy Families) benefit & eligibility system under the jurisdiction of the Office of Family Support

Copy Manager, WebFOCUS, & Report Broker

ADABAS

IBM OS/390

Sequential

MS-SQL

Windows NT

WebFOCUSAnd

Report Broker

Copy Manager

Monthly

Cop

y M

anag

er

Qua

rterly

2000

2002

LA DSS further determined a need for the ad hoc query tool for enterprise wide eligibility and benefit systems throughout the department to meet reporting needs of each agency.

WebFOCUS, Report Caster, WebFOCUS Developer Studio & ETL Manager

Dss-CS99MA24 (DNS – webfocus) MVS/USS

WF Reporting

ServerHttp: 8131

Tcp/ip: 8130

Data Migrator

Http: 8181Tcp/ip: 8180

WF ClientApache

IISPort 80

WF Reporting

ServerACESS

Http: 8201Tcp/ip: 8200

*IBIWFS

WF Reporting

ServerHttp: 8111

Tcp/ip: 8110*IBIWFS1

Data Migrator Server

Http: 8121Tcp/ip: 8120

*IBIDM

ACESS WebFOCUS Users

WebFOCUS Users

IBIACCEDASERVE

IBIWFS3

NON-GISData Migrator Users

Windows DM Requests

SUFFIX=EDA

USS DM Requests

Common APPROOT Directory

For WF AND DM

/usr/lpp/iway711/ibi/apps

Common APPROOTDirectory

LADSS – Production WebFOCUS and Data Migrator Environment (Does Not Reflect GIS Servers)

C:\ibi\apps

RC Distribution

ServerTcp/ip: 8300

IBIWFS3

MRE Repository

** MS SQL Server

Dss-sa9927875

SUFFIX=EDA

* - Started Task Name** - Report Caster Repository (Many other SQL Server data sources are configured for WebFOCUS and Data Migrator processes within the Wintel Environment

DB2

DB2

Adabase

Flat Files

2002-2008

TINA-GIS

LA DSS Fraud & Recovery Section of DSS-Office of Family Support required a Geographic Information System capable of running WebFOCUS reports for EBT (Electronic Benefits Transfer) transactions. The system combines the power of GIS mapping technology developed by ESRI & the business intelligence reporting capabilities of WebFOCUS developed by Information Builders to spatially enable data about EBT transactions between food stamprecipients and the stores that accept the food stamps.

WebFOCUS, Data Migrator, Report CasterAdditional software: ESRI Product Suite, Tele Atlas GDT Matchmaker

2003

eWork ServerCMIS, FHL

WWW Apache TomcatServletExec 5.0

ESRI ArcIMS 9.1 Server

WWW Server IIS 5.0 WebFOCUS Reporting Server 7.13 Port # 8121

iWay Data Migrator Server 7.11 Port # 9117GDT Matchmaker SDK, GeoLoad Adapter

MS SQL 2K Database ServerData warehouse for

GISAddr, DFS, SDE,TEMPGISAddr, Zipcode

ODBC Data AdapterDM Load Job

TINA-GIS Users

ArcIMS Map Service UsingArcSDE Map Layer

GIS Main Menu

TINA-GIS Architecture

dss-sa9928317

dss-cs99ma24

dss-sa9928316

MainframeDB2

EBTCCORP, LAMI Data

mvs.dss.state.la.us

Remote Server EDAUSERDM Load Job

2003-2007

2003

LA DSS further required additional ad hoc capability for a new project in the development phase for ACESS (A Comprehensive Enterprise Social Service System)

WebFOCUS, Report Caster

Following Hurricane Katrina, DSS’ need for geographic data expanded dramatically due to the displacement of people in the impact area. This resulted in an immediate increase in daily disaster-related transactions, as well as creating an urgent need for cooperating agencies such as FEMA, USDA & other state offices for critical location information.

LA DSS was able to use GIS to solve many of the urgent problems created in the aftermath of Hurricane Katrina, as well as improve delivery of services to those in need. This system has served as a model for disaster management & recovery nationwide.

2005

eWork ServerCMIS, FHL

WWW Apache TomcatServletExec 5.0

ESRI ArcIMS 9.2 Mapping Server

WWW Server Apache Tomcat-Standalone WebFOCUS Reporting Server 7.6 Port # 8121

MS SQL Server 2005 Database Server 2TB SAN Data warehouse for

GISAddr, DFS, SDE,TEMPGISAddr, Zipcode, DR-EBT,CensusArcGIS Server Enterprise 9.2, ArcSDE 9.2

LDAP Authentication to run webfocus reports

TINA-GIS Users

ArcIMS Map Service UsingArcSDE Map Layer

GIS Main Menu

TINA-GIS Architecture

dss-cs99ma23

dss-sa9928316

Mainframe/DB2EBTCCORP, LAMI Data

MVSRemote Server EDAUSER

Development Server: WWW Server Apache Tomcat-Standalone

WebFOCUS Reporting Server 7.6 Port # 8121iWay Data Migrator Server 7.16 Port # 9117

GDT Matchmaker SDK, iWay 5.5, GeoLoad Adapter

Note: Items in Red are configuration changes

Blue Streak Technologies LLC.,Thursday, January 24, 2008

dss-cs99ma53

WF ClientApache

IIS

Authenticate CredentialsLook Up RACF Id(WF Security Exit)

LDAP Server

DSS-SA9928317

Iway DM server Reportcaster

System Managed LDAP Service Account to run Daily scheduled jobs

Production Server

2007

Foster care Application

2007

LADSS’ Office of Community Services Child Welfare division determined the need to track Child Welfare activities. The activities include Child Protection, Foster Care, as well as numerous case-tracking matrices. OCS will use GIS mapping technology and WebFOCUS reporting capabilities to provide frontline staff and supervisors the visual capability of viewing clients as well as placement and service providers in their area to meet the needs of a child placed in Foster Care. Additionally, the application will be used by OCS Home Development staff in determining areas of need for recruiting new foster homes.

Scope of Project

In order to accomplish this task, several issues had to be addressed:

• Create a new Foster Care database for GIS• Address issues involving the cross-over of

multiple platforms • Build new Data Migrator flows as needed to

load and update the SQL tables for GIS• Integrate GIS with current BIRO data• Build launch forms & reports• Geocode the data• Build map layers• Build an application menu

GISA geographic information system is a framework for understanding data and applying geographic knowledge to solve problems. By visualizing relationships, connections, and patterns in data, informed decisions can be made and increase efficiency throughout an organization.

The GIS/Mapping capabilities of ESRI combined with the analytic power of

WebFOCUS

The WebFOCUS Map View enables users to:

• View the map• Zoom in and out• Navigate left, right, up, and down• Display the default and custom map legends• Explicitly hide and show map layers• Choose the map feature selection shape• Print the map and legend on a single page• Run WebFOCUS Report procedures based

on selections from the map• Run WebFOCUS Identify procedures based

on a feature selected from the map

Foster care Child Placement Application

Data Layers on Foster care Application

• Childcare Clients • Childcare Providers• Schools• Hospitals• Geographical points for ease of

recognition such as golf courses and parks

• Child care Resources• Intensive Home-Based Services • Therapy Resources

Application

Tools

Map Zooming Capabilities

Detail View with Legend

WebFOCUS Report procedures that are

responsive to the filters created by user selections

from the map

Provider Summary Report

Client Summary Report

WebFOCUS HTML Reporting Search Forms

• Users can generate ad hoc queries and conduct uninhibited, in-depth analysis

• Users can map individual and/or entire search results to geographically see the data being researched

Client Search Form

Appears when you click Client Number

Mapping Individual Clients

Provider Search Form

Appears when you click Provider Number

Mapping Individual Providers

WebFOCUS Identify procedures based on a feature selected from

the map

• Mini WebFocus reports that allow quick information of icon

Provider Identity Information

Further customizations to the Foster care GIS Application

• HTML Frame Quick Search

HTML Frame Quick Search

• HTML frame

• Ease of quick data search to map visualization

• WebFOCUS procedures to send search data to map

HTML Frame Quick Search Results

WebFOCUS Map Reports

Providers with Availability

WebFocus Map Reports

• Ability to visualize different data scenarios– Example: Providers with

Availability

• Quick and easy display of set patterns

GIS SUCCESSWhat began as a system for managing

Louisiana’s food stamp program is now:

• An innovative tool for fraud detection & service delivery

• Expanded to disaster management & recovery

• Assists with foster care client placements and resources

• Evolved into a business information system with the flexibility to track multiple service delivery issues for managers in Louisiana state agencies.

Q & A