lgwm –overview of research findings · net maps (or “spider diagrams”) • the "net...
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LGWM– overviewofresearchfindings30June2016
Image isaderivative of“Wellington Cityat duskfromMountVictoria” byflickr user russellstreet. Thisworkislicensedunderthe Creative CommonsAttribution-ShareAlike 2.0Generic License.
Researchpurposeandobjectives
2
Researchpurpose
• TosurveyWellingtonresidentstohelpprovideabasisforthedevelopmentofprinciplestoguidetheimplementationoftransportplanningintheregion.
Researchobjectives
• ToengagewithawidevarietyofWellingtonregionresidents.
• Toproviderobustquantitativeinsightsaswellasopportunitiesforless-structuredqualitativefeedback.
• Tocaptureabroadrangeofinsightsrelatingtowhatresidentsvalue,whatfrustratesthem,andtheirideasforimprovement.
Methodologyandreporting
3
• Thisreportdrawstogetherthemesacrossthetotalityofsurveysinordertoprovideabroadoverviewofpublicsentimentwithregardtotherangeofissuesbeingconsideredinthe“Let’sGetWellyMoving”(LGWM)project.
• Thisoverviewreportencompassesresultsfromseveraldifferentsources:a) 2xUMRfocusgroups– usersofmultipletransportmodesb) UMRdemographicallyweightedphonesurvey(n=750)c) GWRConlinepanel(n=631)d) WCConlinepanel(n=643)e) UMRstreet“intercept”survey(n=1000)f) LGWMonlinesurvey(n=2503)
• Thisreportdoesn’tcurrentlyincludefeedbackfromtheLGWMonline“image”surveywhererespondentswereinvitedtocommentonawidevarietyofimage-basedprompts.Thiswasapopularforumwiththepublicandincludedaround25,000responses.Thesehaveundergonethefirststageofautomatedtextanalysisbutrequirefurtheranalysisfromwhichongoinginsightsonspecificissueswillbedrawn.
• Methodologydifferedbetweenallsurveysandisdetailedinindividualreportsforitems(a)through(e).Insomecasesquestionwordingdifferedslightlybetweensurveys,andnotallsimilarquestionsacrosssurveyswerecompulsory.Whileemployingavarietyofmethodologieswasfelttobeinkeepingwiththebroader "engagement"goalsoftheproject,itdoesmeanthatcareneedstobetakenwhenmakingdirectnumericalcomparisons– andinsomecasesthissimplyisn’tpossible. Accordingly,cautionisadvisedininterpretingresultsasstatisticallyrepresentativeinanysurveysexcept(b)and(c).Thatsaid,therewereoftenstrongthematicqualitativesimilaritiesacrossthesurveys.
• Aseparatereportdoesnotyetexistforsurvey(f)– fullresultsareinsteadincludedinthisoverviewreport.ThissurveywasadministeredbyWCCandconductedviatheN2Aprojectwebsite.Aswiththeimagesurvey,itwasopentoallmembersofthepublicandrespondentsself-selected.
• Resultsfromanothersurvey,theLGWMonline“image”surveyarenotreferencedinthisoverviewreport.Thatsurveyreceivedaround25,000qualitativeresponsesanddataprocessingisongoing.Whiletherewereoverlapswiththeothersurveysintermsofcontent,thequestionsthemselvesaren’tasstraightforwardlycomparable.Theseresponseswillinsteadbeinterrogatedforspecificinsightsonanongoingbasis.
• Insomesurveys,automatedtextanalysiswasusedtoprocessthelargevolumeofopen-endedresponsesandthoughthisprocessdiffersmethodologicallyfromhuman-coding,strongthemeswereneverthelessapparent.
Howtoreadthe“qualitative”illustrations
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Acrossallofthesurveysahugeamountofqualitativematerialwasgenerated.Thistypicallycamefromtheopen-endedquestions intheonlinesurveys,forexample:“Whatareyourfavourite thingsaboutWellington?”Whilesomeofthismaterialwashand-coded(UMRphonesurveyandGWRCpanel),muchwasprocessedwithspecialistanalysissoftware.Theoutputsaredetailedbelow.
Overallmethodofanalysis
• Computer-assistedanalysisemployedSPSS/IBMTextAnalysisForSurveyssoftware,whichenableswaves ofdatatobecodedsemi-automatically.
• Analysisenablesbothanindicationof“numberofmentions”ofeachtopic,andalsogivesvisibilitytopotentialrelationshipsbetweentopicsandthemes.
• Ittypicallyproducesalargernumberof“codeframes” or“themes”thanhuman-coding.Thisisbothastrengthandaweakness.Whileitintroducesanelementofobjectivity,preservesnuancedconceptualdistinctions,andcanhighlightideasthathumancodersmayhaveoverlooked,furtheranalysisisoftenrequiredtogroupconcepts.Thisisaqualitativeprocess,outlinedbelow.
Frequencies(barcharts)
• Thebargraphsidentifyallthementionsofeachwordorphraseandshowthepercentageofrespondentanswers inwhichtheyappear.Thesoftwarecodesallwordsandphrasestoensurethatcomplexmeaningordetailedsentimentisn’tlost.Thisexplainsthe(oftenhigh)frequenciesoftermslike“City”,“CBD”or“issues,problems,difficulties”.Thenatureoftherelationshipsofthesetermstoothersisbestvisualised bythe "netmaps"asbelow.
Netmaps(or“spiderdiagrams”)
• The "netmap"connectskeywordsandphrasesvisuallybasedonassociationsinrespondents’ answers.Thesize ofthenodesrepresents therelativefrequencyoftheterm.Broadthematicterritorieshavebeenoverlaidascoloured shapes.Thoughsupportedtosomedegree byfactoranalysis(see below)these illustrationsshouldbeinterpretedqualitativelyandareintendedasanaidtounderstandingratherthanadefinitiveobjectiveinterpretation.Theboundariesoftheregionsarenotabsoluteandthenatureofthesoftwareoutputmeansthatit’softenimpossibletocaptureallnuancesonasinglediagram.
Factoranalysis (notpictured)
• Aprocessknownas“factoranalysis”sitsbehindthethematicoverviewspicturedonthenetmaps.Factoranalysisisastatisticalmethodthatcalculatesthestrengthofassociationbetweendifferentwordsandphrases andgroupsthembasedonthat.Byindicatinghowideas“clumptogether”withinrespondentanswers,itcanaidintheidentificationofthemes,andcanhelptoidentifyassociationsbetweenconceptswhichmaynotbereadilyapparentfromhuman-codedoutputs.
Executivesummary– “Top10s”
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Acrossallsurveys,both those thatwerestatisticallyrobustaswellasthosewhereparticipantsself-selected,therewasahighdegreeofthematicconsistency.Whileit’simpossibletoquantify thefactorsbelowpreciselyfromsurvey tosurveybecauseofthegenerallyqualitativesenseinwhichtheywereexpressed, theyallfeaturestrongly.
Intermsofthetop tenthingsthatpeoplelikemostaboutWellington,thecompactnessandeaseofgettingaroundwereregularfrontrunners acrossthesurveys thesewerefrequentlyfollowedbycommentsrelatingtothenaturalenvironment.Theharbourandwaterfrontwereoftensingledout formention.
Aclusterofissuescloselyassociatedwiththevibrancyofthecapital– economically, culturallyandsocially– tended to roundout thelists.
Toptenthingspeople likeaboutWellington
• Acompactcitythat’seasytogetaround• Thenaturalenvironment anditsaccessibility• Theharbour andwaterfront• Cafes,restaurants,andbars• Thevibrantanddiverseculture• Touristattractions• Publicevents• Publicfacilities• Thesenseofcommunity• Thefeelandheritageofthecity
Similarly,therewassignificantagreementfromrespondentswithineachsurveyabout thebiggestfrustrations theyfaceinWellington.
Trafficandcongestion issuesappearedconsistentlyatthetopofpeople’s listsofconcerns. Thesewerefrequently accompaniedbycommentsrelatingtothewaysinwhichthey thinkpublictransport– inparticular– shouldbeimproved tohelpdealwiththeproblem.
Safetyissuesforbothcyclistsandpedestriansfeaturedprominently too,withsomementionofparkingdifficultiesformotoristsandroadconditions roundingout transport themes.
HighcostsoflivingandtherisingpriceofhousinginWellingtonalsotended tobeafairlysignificantconcern formany,supporting initialfocusgroup findings.
Toptenfrustrations about Wellington
• Trafficandcongestion• Publictransport issues• Costoflivingandhousing• Parkingdifficulties• Weather• Cycleandpedestriandangers• Cyclist/motorist interaction• Socialissuesandbegging• Roadconditionandmaintenance• Councildecisions/priorities
Executivesummary– keymessages
6
• Thecompactnessandtheeaseofgettingaroundareimportantelementsofwhat’sgreataboutWellington
AswillbeevidentfromtheTop10listonthepreviouspage,“compactness”and“easeofgettingaround”wereverystrongthemesacrossallofthesurveyswhenitcomestowhatrespondentslikemostaboutWellington.ThehighaccessibilityofallofthethingsthatWellingtonhastooffercommercially,socially,andculturallyappearstobeastrongelementinpeople’soverallenjoymentofthecity.Preservingthis“feel”andmaintainingandimprovingeaseofaccesslookstobeamajordriverinthedemandforimprovedtransportoptions.
• Peoplearehighlysupportiveofpublictransportimprovements
Strongpublictransportthemeswereevidentacrossallsurveys– particularlycallsforitsimprovement.Thefrequencyofpublictransportservices,perceptionsofhighcost,andjourneytimepredictabilitywereespeciallyprevalentthemes.WhilemanyrespondentsappeartothinkthatWellingtonhasafairlygoodpublictransportsystemalready(andparticularlycomparedtootherNewZealandcentres)alargenumberbelievethereissignificantroomforimprovement,andseeinvestmentasanimportantelementinhelpingaddresstheirfrustrationwithtraffic.
• Respondentsgenerallyexpressalowerpriorityforroadsandcars
Congestionandtrafficwereamongstthebiggestfrustrationsrespondentsexpressed.ThoughwhenqueriedinonesurveyabouthowbadthisproblemwascomparedtoAucklandortowhatextentcongestionwouldbeexpectedinasimilarlyvibrantcity,respondentstendedtobemorecharitabletowardsWellington.Neverthelesstheirfrustrationwithtrafficandcongestionwashighlyconsistentacrossallsurveys,withmanyexpressingapreferenceforacentralcitylessdominatedbycars.Ahighpercentageofrespondentsalsopreferredinvestmentinpublictransportoverinitiativestomakeself-drivingeasier,includingthebuildingofnewroads.
• They’dlikeacitythat’smorepedestrian-friendly
WalkingisapopularwaytogetaroundWellingtonandtheopportunitytodosoisvaluedbyrespondentsacrossthesurveys.Linkedtothelowerprioritygivento "morecars"aboveappearstobetheviewthatprivatemotorvehiclesarelargelyresponsibleformuchofthenoiseandpollutionthatdecreasestheenjoymentofwalking.
• Theenvironmentisanimportantconcernandpeople’sconnectiontoitisvaluedhighly
Thenaturalenvironment,particularlythewaterfrontandharbour,wereprominentinthelistsofthingsthatpeoplelikedandvaluedaboutWellington.Thevalueisbothintrinsicandextrinsic:peopletalkedoftheir“connection”totheenvironmentandalsothethingstheyenjoydoinginit:running,walking,cycling,tramping,sailingandsoon.Thebuiltenvironment,includingtheheritagevalueofpartsofWellingtonfeaturedaswell,thoughconsiderablyfurtherdownmostlists.
Qualitativeoverview
8
“ThethingsIlikemostaboutWellingtonCity…”
Favouritethings- summary
9
• InboththeUMRtelephonesurvey,andGWRCpanelthecompactnessandeaseofgettingaroundcamethroughmoststronglyasthemeswhenrespondentswereaskedabouttheirfavouritethingsaboutWellingtonCity.Thesesurveyswerehand-codedbutthereisbroadconsistencywiththethemesevidentfromtheautomaticcodingoftheothersurveys.
• IntheWCCpanelandLGWMonlinesurvey“easeofgettingaround”alsofeaturedheavily.
o TheWCCpanelnetmapof“favourite things”presentsaclusterofissuesaroundaccessibility,includingbothwalkability,andcompactness.Bothofthesefeatureprominentlyinthefrequencygraph. "Easytogetaround"alsoscoreshighlyontheWCCpanelfrequencychart.
o IntheLGWMonlinesurveyfrequencygraph "compactness"wasthemostfrequentlymentionedphraseat40%,while"walkability,access,easytogetaround"cameinsecondat31%.
• OtherthemesevidentacrossallthesurveysweretheCityculture,vibrancy,restaurantsandcafes,entertainmentoptions,andthenaturalenvironment.
o Theharbour andwaterfront;andcafes,restaurants,andentertainmentoptionswherethesecondandthirdmostprominentthemesintheUMRtelephonesurvey.
o Thewaterfrontandharbour wasthesecondmostprominentphraseintheWCCpanelsurvey,mentionedin24%ofresponses.
o The "naturalenvironment,landscape,greenspaces"(12%), "waterfrontandharbour"(12%),and "vibrantcity"(10%)werethefifth,sixthandseventhmostprominenttermsintheLGWMonlinesurvey.
o The "waterfrontandharbour"(17%)and "naturalenvironment,landscape,greenspaces"(15%)werethefifthandsixthmostprominentphrasesontheGWRCpanel.
} Whatdoyoulikemostaboutlivingin,workingin,orvisitingWellingtonCity?
Favourite thingsaboutWellingtonCity(hand-coded)
10
50
42
18
16
12
6
Wellingtonisacompactcitythatiseasytogetaround
Thepeople,culture,diversity,varietyand
vibrancyofWellingtonCity
ThefoodandshoppingavailableinWellington
Wellington'snaturalenvironmentresources
Wellingtonharbourandthewaterfront
Wellington'spublictransportservices
GWRCpanelUMRphonesurvey
42221919181610876554333211111
Smallsize/compactness/canget…
Theharbourandwaterfront
Cafes/restaurants/entertainment…
Touristattractions/TePapa/art…
Greenspaces/environment/nature/…
Thefeel/thevibrancy/theculture
Publicevents/theatre/plays/shows
Friendlypeople/welcoming/senseof…
Therangeofactivities
Publicfacilities/libraries/parks
Accessibilityofoutdoorpursuits:…
Diversityofpeople
Goodpublictransport
Sportsfacilities
Theclimate
Unsure
Nightlife
Cleanliness
ItistheCapital
Shopping
Employmentopportunities
Safe/Goodforkids
Base:AllRespondents,UMRTelephonen=750,GWRCn=631
WCCpanel– favouritethings– frequencies
11
Frequenciesoftopicsarisingfromthequestion“Whatdoyoulikemostaboutlivingin,workingin,orvisitingWellingtonCity?”
611outof643respondentsgavecomments.
Strongfocusoncompactness,easeofgettingaround,andthenaturalenvironment.
47.5%26.2%
23.9%20.6%
18.1%13.3%
12.8%11.8%
9.8%9.0%8.8%
8.3%7.3%7.0%
6.5%6.0%
5.5%5.5%
5.1%4.8%
4.0%3.0%3.0%3.0%2.8%2.7%2.7%2.5%2.3%2.2%2.2%2.0%2.0%2.0%1.7%1.5%1.3%1.2%1.2%1.2%1.0%1.0%1.0%
0.0% 5.0% 10.0% 15.0% 20.0% 25.0% 30.0% 35.0% 40.0% 45.0% 50.0%
compactnesscity
waterfront, habourwalkability
easy toget aroundcbd
natural environment, green spaceseasy
transportation systemlike
beaches, bay,coast, scenerybeautiful
cafesarts
vibrant cityplacespeoplefriendly
restaurants, barsculture ofwellington
eventsshopsaccess
suburbsvarietyparks
activitiesTe Papa
interestingbikingclean
entertainmentdiversity
viewsatmosphere
librarysafe
facilitiesbuildingsamenitiesweather
family-friendlycommunity
WCCpanel– favouritethings– themes
Accessible
Facilities
WCCpanel– favouritethings– selectedquotes
13
• “It’sgoodtowalkaroundthecity– it’snottoohillyinthecentre,itfeelsfairlysafeandthewalkalongthewaterfrontisinterestingandrefreshing.”
• “Small,foracapitalcity,andnotcrowded.Ireallylovethewaterfrontandvaluethefactthatisaccessibletoeveryone.”
• “Beingabletowalkanywherethroughoutthecity,especiallyaroundthebeautifulwaterfront.”• “Itssize- smallenoughtogetaroundeasily;bigenoughforlotsofvarietyandplacestovisit.Workingin
thecentralcityiseasywithgoodtransportlinks,accesstothewaterfront,andgoodfoodandshoppingoptions.It'sgreattobeabletowalktomeetings,atleastwhentheweatherisgood!”
• “Itssize,particularlyhoweasyitistowalkaroundquickly.Alsolikethewaterfrontarea,andhowthatmakesanattractivewalkingalternativetotheCBD.”
• “Vibrantcity,easyaccessbypublictransport,plentyofgoodcoffeeshopsandcafes,lovelywaterfront.”• “ItscompactnessandhowquicklyyoucangetaroundtheCBDonfootandenjoypublicspaceslikethe
waterfront.”• “Beautifulenvironment,beaches,hillsandbushastone'sthrowfromavibrantcitycentre.”• “LovelivinginWellingtonasitisavibrantcitywithfriendlypeople.Goodcafesandotherplacestoeatand
catchupwithfriends.Lotsoffreeactivitiesontheweekend.”
• “IlikethepeopleandcultureofWellington.Ithinkthatit’savibrantandfriendlycity.Ialsolikethatyoudon'tneedacarandcanwalkandusepublictransporttogetaround.”
36%25%25%25%
17%15%
12%10%
9%9%8%
7%6%6%6%6%6%
5%5%5%
4%4%
3%3%2%2%2%2%2%1%1%1%1%1%1%
0% 5% 10% 15% 20% 25% 30% 35% 40%
compactnessgeneralsatisfaction
walkability,access,easytogetaroundWellington
waterfront,harbournaturalenvironment,landscape,greenspaces
beautiful,attractiveartsandculture
peoplevibrantcity
publictransportcafes
friendlycbdeasy
beaches,bay,coast,sceneryvariety
parks,openspaces,reservesrestaurants,barsevents,activities
atmosphere,amenitiesshops
outdoors,recreationinterestingdiversitybiking
weatherentertainmentfamily-friendly
capitalhometown
suburbssafety
communitiespedestrians
GWRCpanel– favourite things– frequencies
14
Frequenciesoftopicsarisingfromthequestion“Whatdoyoulikemostaboutlivingin,workingin,orvisitingWellingtonCity?”
607outof633respondentsgavecomments.
Again,compactness,walkabilityandeaseofgettingaround,thenaturalenvironment- includingwaterfrontandharbour- featureprominentlyinrespondentanswers.
GWRCpanel– favourite things– themes
15
Beautiful,compactandfriendly
Peopleandfamily-friendly
Arts,culture,entertainment,
cafesandshopping
GWRCpanel– favourite things – selectedquotes
16
• “Itisasmallcompactcitywheremostthingsarewithinwalkingdistanceofeachotherandthepublictransportisfabulous.”
• “Therangeofculturalandcommercialopportunitiesinacompactspace.”
• “Thecompactnatureandthatyoudon'tneedtogofarforanything.Ilovethenumberofeventswehostandthevarietyofthem- it'snotalldirectedattheyoungandcatersforallages.”
• “Theatmosphere,thewiderangeofeateries,activities,thefactthatitisacompactcity,thesceneryandharbour.”
• “Thevibrancyandcompactnessofthecity;thepeople;thecafesandbars;theentrepreneursandbusinesses;theenvironmentandlifestyle.”
• “Vibrantcitycentre,withhugechoicesfordiningandentertainmentnestledinabeautifulharbour.”
• “Friendlypeopleinstreetsandshops;easytogetfromoneareatoanother;greatopportunitiesforparticipatinginartsevents(reallyspoiltforchoice),greatfoodandgreatcoffee.”
• “Beingabletowalktowork,theatre,diningout.LoveCubaStreetandthewaterfront.Greatartandperformanceartcommunityfeelandactivities.”
• “It’seasytonavigateyourwayaroundthecity.Thewaterfrontisaccessibletoeveryoneandthereissomuchhappeningeveryweekend.”
• “Thediversityofculturesandcommunityfeeling.Theenvironmenthasabuzzaboutitandthereisalwayssomethingtodo.”
LGWMonlinesurvey– favourite things– frequencies
17
40.2%31.1%
20.8%14.1%
12.3%12.1%
9.5%8.3%8.1%
7.0%6.8%
6.2%6.1%
5.1%3.8%3.6%
2.9%2.8%
2.1%2.0%2.0%2.0%
1.7%1.6%1.6%
1.3%1.2%1.2%1.1%1.0%1.0%1.0%0.9%0.8%0.8%0.7%0.7%0.7%0.6%0.6%0.5%0.5%0.4%0.3%0.3%0.1%
0.0% 5.0% 10.0% 15.0% 20.0% 25.0% 30.0% 35.0% 40.0% 45.0%
compactnesswalkability,access,easytogetaround
Wellingtongeneralsatisfaction
naturalenvironment,landscape,greenspaceswaterfront, harbour
vibrantcitybeautiful,attractive
artsandculturecbdandcentralness
easycafeandrestaurants
peoplepublictransport
beaches,bay,coast,sceneryatmosphere,amenities,character
friendlybiking
diversitywork
parks,openspaces,reservesevents,activitiesliving,lifestyle
varietyinteresting
family-friendlyoutdoors,recreationhasaheart,character
weatherentertainment
shopsnotlikeAucklandheapsgoingon
communityhometowntownbelt
familyandfriendscosmopolitan
pedestrianjobopportunities
safetytepapa,musemus
suburbsvillage
uniquecharacteritemselectricpublictransport
Frequenciesoftopicsarisingfromthequestion“Whatdoyoulikemostaboutlivingin,workingin,orvisitingWellingtonCity?”
Compactnessandwalkabilityweretheclearstandoutsinthissurvey,followedagainbythenaturalenvironment,waterfrontandharbour,andthevibrancyofthecity.
LGWMonlinesurvey– favourite things– netmap
18
LGWMonlinesurvey– favourite things– selectedquotes
19
• “ThecompactnessintheCBD.Youcangetfromoneendofthetowntotheotherinlessthan20minuteswhichisgreat.GoodpublictransportsystemwithparkandridefacilitiesfromgreaterWellingtontoCBD.”
• “Thecompactnatureofthecityandthediversityofactivities.”
• “Wehaveacompactanddiversecity,withagreatmixofcultureandIndustry.Allofthisissetagainstafairlyruggedandattimeschallengingnaturalenvironmentthathelpsshapethecharacterandvaluesofthepopulationwholivehere.”
• “Itisrelativelyeasytogetaround.Ilikeitscompactnessanditsedginess.Youdon'thavetotravelfartoenjoyagreatbushwalk,enjoyacoastalexperience,walkinnatureorexperiencegreatculture.”
• “ItissocompactandeasytogetfromAtoB.Peoplearefriendlyandhelpful.Ithasagreatvibewithlotsofcoffeeshops,goodchoiceofrestaurants,artsandfreeevents.Theharbourisabeautifulsettingonasunnyday.”
• “EverythingintheCBDiswalkingdistancefromeverythingelse,especiallyviathewaterfront.Beautiful.”
• “Beingabletowalkaroundthecity,thebeautifultownbelt,viewsoftheharbour,interestingshowsandrestaurants.”
• “Thebeautifulviewsalongthewaterfront.”
• “It'sprettysmallbuthaslotsoffunactivitiesbothindoorsandoutdoors.Beautifulharbour.Greatfood.Lotsofculture.”
• “Thevibrantcitysurroundedbynaturalwalkwaysandtracks.”
20
“MybiggestfrustrationwithWellingtonCity…”
Biggestgeneralfrustrations– summary
21
• TrafficcongestionandthepublictransportsystemswerethemostprominentthemesthroughoutthesurveyswhenrespondentswereaskedwhattheirbiggestfrustrationwithWellingtonCityis.
• IntheWCCpanelsurveyaclusterofissuesrelating "transportsystems"aredominantonthenetmap.Traffic(21%)andbuses(14%)werethesecondandfourthmostmentionedphrasesintermsoffrequency(firstwas "issues,problems,anddifficulty”, whichisexpectedbecauseoftheauto-codingofthequestion).
• IntheLGWMonlinesurvey "trafficcongestion"(26%)and "publictransport"(11%)werethefirstandfourthmostmentionedphrases.
• Inthehand-codedanalysisoftheGWRCpanelresponsesthe "publictransportsystem"and "trafficcongestionanddelays"werestrongthemes,26%mentionedthepublictransportsystem,while25%mentionedtrafficcongestionanddelays.Theauto-codedresponsesshowedsimilarthemes.
• Parkingavailabilityandcostalsoarosefairlyfrequentlyacrosssurveys.
o Parkingwasthethirdmost-mentionedphraseintheauto-codedresultsinboththeWCCpanelandGWRCpanel(14%and18%respectively)andwasfourthinthehand-codedanalysisarisingfromtheGWRCpanelon18%
o Parkingwastheseventhmost-mentionedphraseintheLGWMonlinesurvey(10%)
WCCpanel– biggestfrustrations– frequencies
24.6%21.3%
14.3%13.6%
12.7%12.4%
12.2%11.9%
11.5%9.9%
9.4%9.2%9.2%
8.2%8.0%
7.9%6.8%
6.3%6.1%
5.1%4.7%4.7%
4.5%4.4%4.4%
3.7%3.5%3.5%
3.1%2.8%2.8%
2.4%2.4%
2.3%2.3%
1.9%1.9%
1.7%1.6%
1.4%1.4%1.4%1.4%
1.2%1.0%1.0%1.0%1.0%1.0%
0.9%0.9%0.9%
0.7%
0.0% 5.0% 10.0% 15.0% 20.0% 25.0% 30.0%
issues, problems, difficultytraffic
parkingbuseslackof
cityweather
traffic congestionpublic transport
cost, money,paymentbicycle
carsroads
travel timeexpensivepeak timescitycenrewellington
roading systemcouncilcyclists
frustratingsafety
pedestrianstoomuchtransportwalking
basin reserveisland bay
narrowtime
suburbsweekendairport
cyclelanesmotorwaywaterfront
noisystudentwaste
house priceconstant
infrastructurebeggars, homeless peopleaggression of thedrivers
design failurescheap
businessesinabilitysignagebrooklyn
courtenayplacegraffiti
Frequenciesoftopicsarisingfromthequestion“WhatisyourbiggestfrustrationwithWellingtonCity?”
643responsescoded.
Transportissuesfeatureprominently.Issueswithtraffic,congestion,parking,andpublictransportcomethroughstrongly.
WCCpanel- biggestfrustrations– netmap
Housingprices
Otherfrustrations
WCCpanel– biggestfrustrations– selectedquotes
24
• “Lackofsafecycleroutes,toomanycarsallowedwithintheCBDresultinginconflictbetweencarsandpublictransport,cyclistsandpedestrians.Toomanycarsparkedonstreets,especiallyonarterialroutes,makingitdangerousforcyclistsandpedestrians.CBDshouldbecarfreeduringnormalbusinesshours.Widerfootpathsforpedestrians.”
• “Asmuchasourbusserviceiswelldeveloped,wecoulddoSOmuchbetterwithdevelopingpublictransport.Andanythingthatcanbedonetoencouragebicyclesneedstobedone.”
• “Trafficatpeakhours- weneedacongestiontaxthatdirectlysubsidisespublictransport!”• “Theincreasingcostofpublictransport.”• “Gettingacrosstown.Drivingintrafficistimeconsumingandfrustrating.Publictransportisexpensive,
particularlywhentravelingwithchildrenandchangingroutes.”• “Poorqualityrentalhousing,lackofparkingandtrafficcongestion.”• “Traffic- particularlyduringpeakhoursandduringweekends.Iusebustransportbutonaroutethat
doesn'thavetheadvantageofbuslanes.”• “Trafficatpeakhours- weneedacongestiontaxthatdirectlysubsidisespublictransport!”• “Lackofpublictransportandtraffic.”• “Peakhourtrafficandsomeunreliablebusroutes.”• “Thetrafficissomuchworsethanitshouldbeforacityofthispopulation.”• “Parkingandtoomuchtrafficgoingthroughthecentralcity.Therearenotenoughstreetparkingoptions
andthecostistoohigh.Oftenthelightsareoutofsynch,makingprogresshorriblyslow.”
}
26
25
20
18
9
7
7
1
Thepublictransportsystem
Trafficcongestionanddelays
CostoflivinginWellington
Carparkingavailabilityandcost
Roadconditionsandmaintenance
Cycling/cyclists
Theweatherandclimate
Lackofemploymentopportunities
Whatisyourbiggestfrustrationaboutlivingin,workingin,orvisitingWellingtonCity?
GWRCpanel– frustrations– hand-coded
25
GWRCpanel
Base:Allrespondents,GWRCn=631
GWRCpanel– frustrations– frequencies
26
29%
26%
18%
16%
14%
11%
8%
8%
8%
8%
7%
5%
5%
5%
5%
4%
4%
4%
4%
3%
2%
2%
2%
2%
2%
2%
2%
2%
2%
2%
1%
1%
1%
1%
1%
1%
1%
1%
1%
1%
1%
1%
1%
1%
1%
1%
1%
0% 5% 10% 15% 20% 25% 30% 35%
issues, problems, difficulty
traffic congestion
parking
cost, money,payment
public transport
lackof, notenough
buses
roads
weather
city
cars
wellington
peak times
travel time
council
bicycle
cyclists, motorist
citycentre
pedestrians
roadworks
environment
airport
safety
development
footpaths
commuting
motorway
walking
increasing
beggars, homeless people
gold cardhours
housing price,affordable
weekends
basin reserve
access
aggression of thedrivers
tunnels
cyclelanes
limited
direction signage
job opportunities
suburbs
noisy
wairarapa
island bay
disabled
hutt road
Frequenciesoftopicsarisingfromthequestion“WhatisyourbiggestfrustrationwithWellingtonCity?”
601outof633responsescoded.
Trafficcongestiontopsthelistofsubstantivefrustrationsintermsoffrequencyofmentions,followedbyparkingdifficulties,andthecostofboth,andsufficiencyofaccesstopublictransport.
GWRCpanel– frustrations– themes
27
Housingcosts,homelessness
Publictransportand parking
GWRCpanel– frustrations – selectedquotes
28
• “Expensivepublictransport,toomuchtraffic,notfeelingsafewhencyclingonthestreets.”
• “Trafficcongestionandinefficientpublictransport.”
• “Reallypoortrafficmanagement,unreasonablegovernance(likegettingridoftrolleybuses),lackofroadsideparking(especiallyformotorcycles)andtheirrationalattitudetogrowth.”
• “ThelackofprogressonroadtransportlinktoAirport.TrafficcongestionaroundBasinReserve.”
• “Thetraffic,costofparkingandhowyoucannotuseSnapperonthetrains!”
• “Findingcarparkingthatdoesn'tcostafortune.”
• “Expensiveparking,streetsclutteredwithcars,restrictivegoldcartravel,lackofcoveredspaceinawetclimate.”
• “Lackoffreeparkingandroadcongestion.”
• “Roadsaremybiggestissue,theydon'tappeartobemaintainedasoftenastheycouldbe,andwhenmaintenanceisbeingdone,therearealmostnoeffectivedetourstocopewithandmanagetraffic.”
• “Costofhousingandrent.”
• “Notenoughbusesatpeaktimes.”
• “Drivingacrossthecity.Newroadshavenotalleviatedtheproblem- infactIthinktheyhavecontributedtoworsetrafficmanagement.Iamanadvocateforsmarterpublictransportoptions.”
LGWMonlinesurvey– frustrations– frequencies
29
26.4%22.0%
13.9%11.3%
10.5%10.0%
9.5%9.2%
9.0%8.4%
8.0%7.7%
5.0%4.5%4.4%
4.2%4.0%3.9%
3.7%3.6%3.6%
3.5%3.2%
3.0%2.8%2.7%2.7%
2.3%2.2%2.2%2.1%
1.7%1.7%1.7%
1.5%1.5%
1.3%1.3%1.2%1.2%1.2%
1.0%0.9%0.9%0.9%0.9%0.8%0.7%0.7%0.7%0.6%0.6%0.6%0.5%0.5%0.5%0.4%0.4%0.4%0.4%0.4%0.4%0.4%0.3%0.3%
0.0% 5.0% 10.0% 15.0% 20.0% 25.0% 30.0%
traff iccongestionissues,problems,dif f iculty
lack of ,notenoughpublictransport
weathercost,money,payment
parkingcars
busesroadscity
traveltimecyclists,motorist
safetycitycentrepeaktimestransport
peoplepedestrianswellington
biking,cyclingcouncil
misbehaveddriversandroadusersaccesstohospitalorairport
bicycleweekendscycle lanes
commutingwalking
basinreservemotorway
tunnelstoomanycars
suburbsenvironment
housingprice,affordabledrive
narrownoisy
infrastructurerailsystem
limitedfootpaths
priorityroadworks
developmentinfrequentoverspeedincreasingoptions
onewaystreetsfuture
huttvalleyplanning
beggars,homelesspeoplebusiness
notfrustratingintersections
courtneyplacedecisionsnewtown
jobopportunitiesemphasishuttroad
directionsignage
Frequenciesoftopicsarisingfromthequestion“WhatisyourbiggestfrustrationwithWellingtonCity?”
601outof633responsescoded.
Trafficcongestioncomesthroughverystrongly,followedbypublictransportissuesandparking,wherecostsfeatureprominentlytoo.
LGWMonlinesurvey– frustrations– netmap
30
Transport,congestionand parking
LGWMonlinesurvey– frustrations– selectedquotes
31
• “ThetrafficaroundtheBasinReserve- noflow,especiallyfromairporttocity”
• “Thetrafficinandaroundthecitynow.Tryingtogetacarparkinthecityisnearonimpossible,evenduringoff-peaktimes.TrafficjamsespeciallyaroundtheBasinReserve.”
• “Traffic,lackofparking,expensiveparking,poorpublictransportoptions.”
• “Poorlyplannedbusschedulesdonotmatchdemand,trafficcongestionisterribleevenoutsideofcommuterperiods,includingweekends.”
• “Wellingtonshouldattheveryleasthavestrong,efficient,cheaptransporttotheairport,hospital,andattractionslikeTe Papa.TheBasinReserve,andMtVic&Terracetunnelsarehugebottle-necksinthecity- andmainarteriessuchasVivianstreetshouldn’thavetrafficlightsstoppingtheflowoftraffic.”
• “TheprocrastinationoftheWCC,GWCC,NZTAandotherauthoritiesovertheobviousimprovementsthatcanbemadetotrafficflowaroundtheBasinReserve.ParticularlytheremovalofcarparkingontheSouthernsideoftheBasinandtherealignmentofthelanestoallowtwospecificlanesfortrafficturningintoAdelaideRoadandtwospecificlanesfortrafficheadingtowardtheWest/motorway.”
• “Publictransporttocitysuburbs,delaysandlackofpriorityforbusesontheroads.”
• “Traffic,costofparkingandcostofpublictransport.”
• “Lackofprioritisingpublictransport.”
• “Thepublictransport!It’sneverontime,thereisneverenoughofit,andit’s reallyexpensive!”
32
“MybiggestfrustrationaboutgettingaroundWellingtonCity…”
FrustrationsgettingaroundWellington– summary
33
• Insomesurveys,respondentswereaskedspecificallyabouttheirfrustrationsgettingaroundWellingtonCity(ratherthan“general”frustrationsasperpreviousslides).Themainthemesevidentfromtheresponsestothisquestionwerearoundpublictransportandtrafficcongestion.
o IntheGWRCpanelsurvey“traffic”(21%)wasthemost-mentionedphrase,while“buses”(18%),“roads”(12%),and“cars”(11%)werethethird,fourth,andfifthmostmentionedphrases.
o IntheLGWMonlinesurvey“buses”(17%),and“traffic”(15%)werethefirstandthirdmostmentionedphrases.
• OtherstrongthemeswerethespecifictrafficissuesaroundtheBasinReserve,accessthroughtotheairportandhospital,aswellasissueswithcyclistandmotoristsafetyparticularlywithregardtonarrowroadsandcycleways.
o IntheLGWMonlinesurvey“cycling”wasthefourthmostmentionedphraseat11%.
o Factoranalysisforbothsurveysindicatesthattheterms“cycling”and“safety”areparticularlyhighlycorrelated.
GWRCpanel– frustrationsgettingaroundWellington
34
21%
18%
18%
12%
11%
11%
8%
7%
7%
7%
7%
6%
5%
5%
5%
5%
5%
4%
4%
4%
4%
4%
4%
4%
4%
4%
4%
3%
3%
3%
3%
3%
2%
2%
2%
2%
2%
2%
2%
2%
2%
2%
2%
1%
1%
1%
1%
1%
1%
1%
1%
1%
1%
1%
0% 5% 10% 15% 20% 25%traff ic
issues, problems, dif f iculties
buses
roads
cars
parking
publictransport
peak times
walk
traff iccongestion
lack of
city
pedestrians
cycling
slow,time consuming
cyclists, motorist
don'thave any frustrations
expensive
cost
wellington
train
traff iclights
basin reserve
central city
transport
cycleways
tunnels
narrow
airport
notsafe
motorway
drivers
roadworks
drive
people
footpaths
weather, wind
weekends
bustimetables
lane
intersections
waiting time
travel
council
eastern suburbs
goldcard hours
disfunctional,break down
taxis
speed limit
infrequent
huttvalley
constant
hospital
noisy
Frequenciesoftopicsarisingfromthequestion“WhatisyourbiggestfrustrationaboutgettingaroundWellingtonCity?”
603outof633responsescoded.
TrafficcomesthroughmoststronglyasafrustrationintermsofgettingaroundWellington,followedbyarangeofothertransportaspects:buses,roads,cars,parkingandpublictransportmoregenerally.
GWRCpanel– frustrationsgettingaroundWellington
35
Motoristissues
Traffic andcongestion
Publictransportand parking
GWRCpanel– frustrationsgettingaround – selectedquotes
36
• “Theseeminglyendlessroadconstructionandtrafficcongestion.”
• “Trafficcongestion.Thebusesareslowandmanyoftheroadsaredangeroustocycleonsocaralternativesarenotveryattractive.”
• “It'snotverycyclesafe,andpeaktrafficisslow.TherearetoomanycarsintheCBD.”
• “Trafficcongestionoffthemotorway,aroundtheBasin,MtVictunneletc.toairport.”
• “Trafficflowcausedbypoorroadworkdecisionsplusthelackofgoodphasingonthelights.”
• “Peakhourtraffic,particularlytheMtVicTunnel,KentandCambridgeTerrace,BasinReserveandaccesstoandfromtheMotorwaySH1.”
• “Fragmentedpublictransportsystemandlackofrealisticchoicesintravel.”
• “Toomanypeopleusingcarsgoingtogointotownatpeaktimesinsteadofpublictransport.”
• “Althoughimprovementshavebeenmadeinrecentyears,costandreliabilityofpublictransportisstillfrustrating,Improvementstopublictransport,bywayofcouncilsubsidies,wouldbeaneasywaytoreducegeneraltrafficcongestionintheCBD.Reducingticketpricesandincreasingthenumberofbusescoulddramaticallyincreasepatronage.”
• “Expensivepublictransportation.”
• “Theseeminglyendlessroadconstructionandtrafficcongestion.”
LGWMonlinesurvey– frustrationsgettingaroundWellington
37
16.8%16.6%
15.1%11.0%
10.7%10.1%
9.0%8.8%
8.7%6.7%
6.6%6.5%
6.3%5.9%
5.3%4.9%4.8%
4.7%4.6%
4.5%4.3%4.3%
4.2%4.2%
3.5%3.5%
3.2%2.8%
2.7%2.6%
2.1%1.9%1.9%1.8%
1.7%1.7%
1.6%1.6%
1.4%1.4%1.4%1.3%1.3%1.2%1.2%
1.2%1.1%
1.0%1.0%1.0%1.0%
0.9%0.8%0.8%
0.7%0.7%0.6%0.6%0.6%0.6%0.6%
0.5%0.5%0.4%
0.3%0.2%0.2%0.2%0.2%
0.0% 2.0% 4.0% 6.0% 8.0% 10.0% 12.0% 14.0% 16.0% 18.0%
busesissues,problems,dif f iculties
traff iccyclinglack of
publictransportcars
roadstraff iccongestioncyclists,motorist
notsafeparking
slow,timeconsumingpeaktimes
citycycleways
traff iclightspedestriansexpensive
basinreserveaggressive driversandroadusers
centralcitytunnels
walkweekends
toomanycarspeople
costtrain,lightrail
airportwellingtonmotorway
towndrive
transportonewaystreets
footpathsnarrowlanes
notreliablewaiting
don'thaveanyfrustrationsbuslanes
bustimetablesweather,wind
roadworksinfrequent
priorityislandbay
infrastructurehills
suburbstravel
waterfrontdisfunctional,breakdown
easternsuburbsbusytaxis
speedlimitroaddesignintersections
freecouncilnoisy
signagecrowdedhospitalconstant
huttvalley
Frequenciesoftopicsarisingfromthequestion“WhatisyourbiggestfrustrationaboutgettingaroundWellingtonCity?”
BusesandtrafficwerethetopfrustrationswithgettingaroundWellingtonCity.Followedcloselybycycling,andpublictransportgenerally.
LGWMonlinesurvey– frustrationsgettingaroundWellington
38
Roaddesignandsignage
Congestionandtrafficissues,publictransport
LGWMonlinesurvey– frustrations gettingaround– selectedquotes
39
• “Lackofcyclelanesanddedicatebuslanes,whydobuseshavetositintraffic?”
• “Lackofconnectivityinthepublictransportsystem.E.g.difficulttogetnorthfromJohnsonville,threedifferentticketsforthetrain,Newlandsbusesandcitybuses.”
• “Toomanycarswithonepersoninthemholdingupbuseswith40peopleinthem.”
• “Busesaren'tgivenenoughpriority- buslanes,wheretheyexist,areshortandpeopleoftenparkinthem.”
• “MotorwayjuststopsinthemiddleoftownratherthanprovidingawaythroughthatdoesnotcreatethetrafficchaoswehavetodayaroundtheBasin.”
• “Thetrainstationisattheendofthecity,trafficiscrazy,publictransportislackingandexpensive.”
• “TrafficaroundBasinandLowerHuttMotorway.”
• “Buses arenotfrequentenough.Nosingleticketforbus/train.Andthepublictransportissoover-priced!”
• “Lackofweekendpublictransportoptions,growingtrafficcongestion.”
• “TrafficcongestioninEasternSuburbs– airporttraffic,thetunnelandBasinReserve.”
• “Theextremelypoorand/ornon-existentcyclinginfrastructure.Theprioritisationofcarsandspaceallocatedforprivatevehicletravelinthecity,tothedetrimentofpedestrians,cyclists,andpublictransportusers.”
• “Irregular,unreliable,expensivepublictransportation.”
• “Thepublictransportisnotreliableandveryexpensive.”
40
“SuggestionstomakeWellingtonCityanevenbetterplacetolive,workandvisit...”
MakingWellingtonCityevenbetter– summary
41
• IntermsofmakingWellingtonCityevenbetter,thestrongestthemeacrossthesurveyswasimprovinganddevelopingthepublictransportsystemspecifically,butmoregenerally,improvingtransportnetworksincludingroadingandcycleways.
o IntheWCCpanelsurvey "publictransport"(31%)wasthestandoutintermsoffrequencyofconcreteconceptsmentionedinresponses.Thiswasfollowedby "buses"(18%), "bicycles"(18%), "roads"(14%),and "cars"(14%)- allinthetopsevenmostpopularterms.
o IntheGWRCpanelsurveythepicturewassimilar.Fromthehand-codedresponses, 36%ofanswersrelatedtoimprovingthetransportnetworksgenerally,while8%wererelatedtocyclingfacilities.Theautomatedfrequencyanalysisbroughtoutthestrongpublictransportfocus,with20%ofresponses(thetopspecificconcept)citing“publictransport”specifically.
o IntheLGWMonlinesurvey "publictransport"(on26%)wasthetopresponse,with "cycling,motorcycling"(14%), "cars"(14%), "buses"(12%),and "roads"(12%)allinthetopeightmostpopularphrases.
• Issuesaroundthecostofpublictransportandparkingwerealsoevident.
o IntheWCCpanelthephrases "reduce,lower"(14%), "cheaper"(14%), "cost,money, payment"(10%),and"parking"(9%)wereallfairlyfrequent.
o IntheGWRCsurvey11%ofthehand-codedresponsesrelatedtomakingparkingmoreaccessible.
o IntheLGWMonlinesurveythephrases "reduce,lower"(13%),and "cheaper"(10%),bothappearedwithinthetopdozenresponsesintermsoffrequency.
WCCpanel– thingstoimprove– frequencies
32%31%
19%18%
18%18%
14%14%14%
14%13%
10%10%10%
9%9%9%9%8%
8%7%7%
6%6%
5%5%5%5%5%5%
4%4%4%4%
3%3%3%
2%2%
0% 5% 10% 15% 20% 25% 30% 35%
improve, develop, supportpublic transport
issues, problems, difficultybusescity
bicycleroadscars
reduce, lowercheaper
citycentreenvironment
cost,money, paymenttraffic
pedestrianssports, events, recreation
parkingwellington
airporttraffic congestion
cycle lanesbasin reserve
safetywalking
artsand culturestop
cyclistscouncil
free, no costremove
peaktimeslightrail
businesseswaterfront
jobsaccessible
traveltimeroad speed
students
Frequenciesoftopicsarisingfromthequestion“WhatareyoursuggestionstomakeWellingtonCityanevenbetterplacetolive,workandvisit?”
PublictransportcamethroughverystronglyasthetoppotentialimprovementtoWellingtonCity.Thiswasfollowedbyarangeofothertransport-relatedfeatures.
WCCpanel– thingstoimprove– netmap
43
Theworldoftransportissues
Walkingaccess
WCCpanel– thingstoimprove– selectedquotes
44
• “Improvedpublictransportandcyclelanesetc.toencouragelesscarsontheroad.”
• “Lowercostsofpublictransporttodiscouragedriving.”
• “Investinbetterpublictransporttoreducetrafficcongestion.”
• “Focusonpublictransportandcyclinginfrastructure,aswellasputtinginplaceinfrastructureforlowandzeroemissionsvehicles.Strivetobeacarbonneutralcity.”
• “Addresshousingissuedirectly.Thisproblemwillonlygetworse.Peoplearebeingforcedfurtherandfurtheroutofthecitywhichincreasestheburdenonroadsandpublictransport.Investinaffordablehousinginthecity.Penaliselandlordswhorentsubstandardhousing,orhelpthemcreatehealthylong-termrentalhomesforthepeoplewhomakethiscitywhatitis- avibrant,engagedcommunityofhard-workingcreativeprofessionals.”
• “Concentrateoneasingtrafficcongestion.”
• “Makepublictransportmoreaccessible,affordableandefficient.Makeparkingchargesmoreaffordable.”
• “Focusinfrastructuredevelopmentonwalking,cyclingandpublictransport.ContinueconnectingWellingtonians totheirnaturalenvironment.Makepublictransportcheaper- formypurposesitisexceptionallyaccessible,butquiteexpensive.”
• “Haveintegratedticketingbetweentrain,ferry,busandcablecar.”
• “EasethetrafficcongestionaroundBasinReserveandaddmoretunnellanesinVictoriatunnel.”
} WhatdoyouthinkshouldbedonetomakeWellingtonCityanevenbetterplacetolive,workandvisit?
GWRCpanel– MakingWellingtonevenbetter– hand-coded
45
36
11
8
4
3
2
Improvethetransportnetworks
Makeparkingmoreaccessible
Cyclingfacilities
Improveemploymentopportunities
Focusonsustainabilityandtheenvironment
Focusontourism
GWRCpanel
Base:Allrespondents,GWRCn=631
GWRCpanel– improvements– frequencies
46
24%
20%
15%
12%
11%
11%
10%
10%
9%
9%
8%
8%
7%
7%
6%
6%
6%
6%
6%
5%
5%
5%
4%
4%
4%
4%
4%
3%
3%
3%
3%
3%
3%
3%
2%
2%
2%
2%
2%
2%
2%
2%
2%
2%
2%
1%
1%
1%
1%
1%
1%
1%
1%
1%
1%
0% 5% 10% 15% 20% 25% 30%
improve, develop, support
publictransport
city
reduce, lower
cars
cheaper
roads
wellington
city centre
buses
parking
issues, problems, dif f iculty
cost,money, payment
cycling, motorcycling
transport
airport
traff ic
sports,events, recreation, outdoors
environment
pedestrians
remove
artsand culture
businesses
traff iccongestion
council
free, nocost
jobopportunities
light rail
tourism,tourists
walking
cycle lanes
houseprice, affordability
accessible
basin reserve
safety
waterfront,harbour
travel time
hospital
highway
cyclists, motorists
rail
frequency of services
electric transport
peak times
family-friendly
community
new
alternative
beggars, homeless people
cafes
infrastructure
suburbs
disabled
tunnels
island bay
Frequenciesoftopicsarisingfromthequestion“WhatareyoursuggestionstomakeWellingtonCityanevenbetterplacetolive,workandvisit?”
597of633responsescoded.
Again,publictransportcamethroughmoststronglyasanimprovementtomaketoWellingtonCity.
GWRCpanel– improvements– themes
47
Jobs, businessculture,events,tourism
Infrastructure
Safetyandfamily-friendliness
GWRCpanel– improvements– selectedquotes
48
• “Morefrequentpublictransportinpeaktraveltimes.”
• “TrytomakeWellingtonanaffordablecitytolive,cheappublictransport.”
• “Createqualityandefficientpublictransportthatiseasytouse,getsyoutoyourplaceofdestinationquicklyandwitheasethatwhenconsideringprivatevehicleoverpublic,publictransportwilloutshineoverthehassle,costsandstressesofdrivinginaprivatevehicle.”
• “Ensuringpublictransportcontinuestorunwell,keepthepriceslowaspossible.Trytokeepratesforhousesdown.Findsomewaystoenticenewbusinessesintotheregionandtomaybesomehowrewardexistingbusinesses,byusingarebatesystemorlowerleasesorratesforayear.”
• “Lightrail,andamoreintegratedpublictransportsystemwithacommonticketsystemforexamplelikeSydney'sOpalcardthatyoucanuseoneverything.”
• “Investmoreinpublictransportandcyclinginfrastructuretogetpeopleoutofcarsandincreasepedestrianisationofthecentralcity.”
• “Sortoutthetransportissues;mainlythetrafficjamsinthemorningandevening.Needmorepeopletakingpublictransportlikethetrains.”
• “Haveamoreaffordablepublictransportnetworkandmaintainorincreasepublicoutdoorspacesthataresafeandfamilyfriendly.”
• “Drivebusinessandemploymentgrowthwhilstcontrollinghouseprices,andinvestinginsuburbanliving(cafes,restaurants,publictransport,publicgroundsetc)toeasethepressureontheinnercity.”
LGWMonlinesurvey– improvements– frequencies
49
25.8%23.7%
16.6%14.3%14.0%
12.5%12.0%11.8%11.0%10.3%10.2%
9.0%8.6%8.0%7.9%7.9%7.8%7.8%7.5%7.1%6.6%6.4%6.2%5.9%5.6%5.6%
0.0% 5.0% 10.0%15.0%20.0%25.0%30.0%
publictransportimprove,develop,support
citycycling,motorcycling
carsreduce,lower
busesroads
citycentrepeoplecheaper
pedestriansairport
wellingtonparking
trafficcongestionissues,problems,difficulty
walking,runningtransport
lightrailtotheairporttraffic
cyclelanessafety
encourageenvironment
sports,events,recreation,…
5.5%5.2%5.1%4.4%3.9%3.9%3.8%3.0%2.9%2.7%2.6%2.6%2.5%2.5%2.5%2.2%2.2%2.0%1.8%1.8%1.8%1.8%1.8%1.6%1.6%1.6%
0.0% 5.0% 10.0% 15.0% 20.0% 25.0% 30.0%
cost,money,paymentcouncil
cyclists,motoristsbusinesses
removebasinreservefree,nocost
artsandculturemotorway
easynew
greeniestransportpeaktimes
tunnelstraveltime
houseprice,affordabilitytransportconnection
accessibleinfrastructure
weekendsefficientsuburbs
frequencyofserviceschange
waterfront,harbourfuture
Publictransportimprovementsareoverwhelminglythedominantsentimentintermsoffrequencyanalysis.
LGWMonlinesurvey– improvements– netmap
50
Thematicoverlaysdon’taddmuchtothisverydensenetmap.Separatefactoranalysissuggestsbroadlysimilarterritoriesofconcerntoothersurveys:issuesoftrafficandcongestion,reductionofcars,increasedsafetyforcyclistsandpedestriansandcheaper,moreaccessiblepublictransport.Afocusoncreatingabusiness- andfamily-friendlycitycomesthroughtoo,with“addressingsocialissues”and“artsandculture”presentaswell.
LGWMonlinesurvey– improvements – selectedquotes
51
• “Investinbettertransportoptions,includingmorefrequentandreliablepublictransport.Providesafecyclewaysacrosstheentirecity.ReducethecarspeedintheCBD,andpedestrianisemoreCBDstreets.”
• “Getanintegratedpublictransportticketingsystemandmorecyclewaysalongmaintransportroutes(orparallelroutes)”
• “Spend lessonroadsandmoreonefficientintegratedelectricpublictransport,includinglightrail,initiallyalongthehigh-demandcorridorbetweentherailwaystationandairport”
• “Implementmore "ParkandRide"optiontoencouragepublictransportoverpersonalcaruse.”
• “Makepublictransportcheaper.Extendtheairportrunway.Installmore/bettershelteralongthemainfootpathsinthecentralcitytoprotectpedestriansagainstbadweather.”
• “Morefrequentandmorereliablepublictransport,encouragingmorepeopletotakepublictransportandreducingcongestionontheroads.”
• “Makepublictransportatopprioritytomakeeasyconnectionsbetweensuburbs,cityandimportantplaceslikeairportandhospital.”
• “ExpandtheroadwaysaroundtheBasinReserve,addingmorelanes,removingcarparkingandcreatinganintelligenttrafficlightphasingsystem.”
• “SortoutthetrafficproblemattheBasinReserve/MtVictunnel.Ihavelivedintheeasternsuburbsforover40yearsandtherehasalwaysbeenabitofaproblemduringtheweek.NowitisaBIGproblematalltimeswithtrafficgettingbuiltupbothsidesofthetunnel.Iliketheideaofanothertunnelwithtrafficmovingonewayineach.WegotridofAthleticParksowhycan'twegetridoftheBasintomakethingssmoothersailing.”
Quantitativeresults:valuedaspects/priorities
Mostvaluedaspectsandpriorities– summary
53
MostvaluedaspectsofWellington• RespondentsintheLGWMonlinesurvey,WCCpanelsurvey,andGWRCpanelsurveywereaskedhowmuchtheyvalued(ona
scaleof0-10where0meansdon’tvalueatalland10meanshighlyvalue)arangeofpromptedaspectsrelatingtoWellington.
• Manyfeatureswererankedhighlybyrespondentsanddifferencesinscoresinmanycaseswillnotbesignificant.
• Themosthighlyvaluedaspectinallthreesurveyswas“Thenaturalenvironmentlikethehills,coastandharbour”. Thiswasfollowedacrossallthreesurveysby“parksandpublicspaces.”
• “Beingpedestrian-friendly”and“focusingonanefficientandaffordablepublictransportsystem”alsoperformedstrongly.
• “Beingabletogetaroundandthroughthecityquicklyandeasilybycar”wasrankedlowestbytheLGWMonlinerespondents,butwasaheadof“Plentyofoptionsforcyclingsafelyaroundtown”inboththeWCCandGWRCpanelsurveys.
Priorities• WhenrespondentsintheUMRtelephonesurveywereaskedtorate(onascaleof0-10where0meansnotimportantand10
meansextremelyimportant)howimportantarangeWellingtonprioritieswere,80%rated“improvinglocalhealthservices”and“increasingemploymentopportunities”a7-10.
• Theseissueswerecloselyfollowedby“addressingpoverty/inequality/homelessness”and“reducingtrafficcongestion”whichbothcameinon74%.
• Whenaskedwhatthemostimportantareatofocusonfromarangeofpotentialpriorities,21%ofrespondentsintheUMRstreetsurveyidentified“addressingpoverty/inequality/homelessness”.
• Thiswasfollowedby“reducingtrafficcongestion”and“sustainabilityandminismising environmentalimpacts”inthestreetsurveywith14%ineachcasesayingtheywere”mostimportant”.
} Pleaseratehowmuchyouvaluethefollowing(0to10scalewhere10means "highlyvalue"and0means "don’tvalueatall’)Percentageresponding7-10
ValuingvariousaspectsofWellingtonCity
54
95
92
90
88
86
85
84
83
81
76
73
68
60
52
97
95
92
90
88
84
91
80
81
79
78
71
51
63
92
88
83
84
82
79
81
79
70
73
71
76
60
39
58
The naturalenvironmentlikethehills,coastandharbour
Parks andpublicspaces
An efficientandaffordablepublictransportsystem
A citythatispedestrianfriendly
The vibrancyofthecityfromarts,cultureandevents
Entertainment optionslikerestaurants,barsandcafes
Public facilitieslikelibrariesandsportsgrounds
A family-friendlycity,wherelivingiseasy
Businessgrowthandemployment opportunities
A sustainablecitythatminimisesenvironmentalimpacts
Having efficienttransportconnectionstotheairport
Preservation andprotectionofsignificantheritageelementsofthecity
A citythatisfocusedongrowingandpromotingbusinessgrowth
Plenty ofoptionsforcyclingsafelyaroundtown
Being abletogetaroundandthroughthecityquicklyandeasilybycar
LGWMonline(n=2503) WCCpanel(n=643) GWCCpanel(n=631)Base:Allrespondents
} • Asyou'llknow,therearealotofcompetingprioritiesforfundingandattentionfromcentralandlocalgovernment.Usingascaleof0to10,where0meansnotanimportantpriorityand10meansanextremelyimportantpriorityhowimportantisitthatcentralandlocalgovernmentconcentrateonthefollowingissuesinWellingtonCity?(Phonesurvey)
• Asyou’llknow,therearealotofcompetingprioritiesforfundingandattentionfromcentralandlocalGovernment.WhatdoyouthinkisthemostimportantareaforcentralandlocalgovernmenttoconcentrateoninWellingtonCity?(Streetsurvey)
Overallpriorities– UMRtelephoneandstreetsurveys
55
80
80
74
74
72
68
67
66
63
62
57
54
50
40
32
26
31
24
24
18
15
12
10
20
10
14
7
12
7
8
21
14
14
2
4
5
9
5
4
3
7
2
10
Improvinglocalhealthservices
Increasingemploymentopportunities
Addressingpoverty/inequality/homelessness
Reducingtrafficcongestion
Sustainabilityandminimisingenvironmentalimpacts
Preservationandprotectionofsignificantheritagefeaturesofthecity
Promotingbusinessgrowth
Improvinglocalcommunityfacilitieslikelibrariesandsportsgrounds
Improvingparksandpublicspaces
Improvingwaterquality
Makingbusinessaseasyaspossibleforoperatorsofrestaurants,barsandcafes
Increasingpolicenumbers
Investinginlarge-scaleculturalandartsevents
Extendingtheairportrunway
Other UMRTelephone%7-10UMRTelephone%10sUMRStreet%'mostimportant'
Base:AllRespondents,UMRTelephonen=750,UMRStreetn=1000
Quantitativeresults:transportoverview
GettingaroundWellingtonandtransportissues
57
• IntheUMRtelephonesurvey71%ofrespondentssaidthatonatypicalweekdaytheydrivetogetintoandaroundWellington.32%saidtheyusethebusonatypicalweekday,and27%thetrain.Aboutaquarter(24%)saidtheywalktogetaroundonatypicalweekday.Theseresultswillsumtomorethan100%asrespondentscouldchoosemultipletransportmodes.Resultsinthissurveyarestatisticallyrepresentative.
• IntheUMRstreetsurvey(notstatisticallyrepresentative),whererespondentsweremuchmorelikelytobeyoungerandinnercityresidents,walking(60%)andbusing(49%)aroundthecityweremuchmorepopularmodesoftransport.
• IntheWCCandGWRCsurveys“walking”wasalsothemostpopularmodeoftransport,“driving”wassecond,while“takingthebus”wasthird.
• Nearlythreequarters(74%)ofrespondentsintheUMRtelephonesurvey(statisticallyrepresentative)believedthatWellingtonCityhasacongestionproblem,while60%intheUMRstreetsurvey(notrepresentative)thoughtthesame.
• OfthosewhothoughttherewasacongestionprobleminthetelephoneandstreetsurveytherewasagreementthattheworstareawastheUrbanMotorway/AoteaQuay.
• WhenrespondentsintheUMRtelephonesurveywereaskedtorate(onascaleof0-10where0meansnotimportantand10meansextremelyimportant)howimportantarangeoftransportprioritieswere,thelargestpercentage(84%)gavea7-10ratingfor "improvingpublictransportsystems’.Again,thisisastatisticallyrepresentativesurveyoftheregion.
• Whenaskedwhatthemostimportanttransportareatofocusonoutofarangeoftransportpriorities,respondentsintheUMRstreetsurveyalsoidentifiedimprovingpublictransportsystemsasthemostimportantpriority.
} • OnMondaythroughtoFriday,inatypicalweek,whatareallthetypesoftransportyounormallyusetotraveltoandaroundWellingtonCity?Percentagewhoselectedeachmodeoftransport,multipleresponse(UMRtelephone/streetsurveys)
• ThewaysIgettoandaroundWellingtonare[eachmodeasked]Percentageselecting "fewtimesaweek""everyworkingday""everyday/almosteveryday"(LGWM/WCC/GWRCsurveys)
GettingaroundWellingtonCity– surveycomparisons
58
71
32
27
24
6
2
2
7
77
43
13
34
11
4
2
2
Driving
Bus
Train
Walking
Cycling
Taxi
Motorbike
other/unsure
All
Wellington(n=250)
60
49
33
25
11
6
4
2
1
1
Walking
Bus
Driving
Train
Cycling
Motorbike
Taxi
Skateboard/pushscooter
Ferry
Cablecar
75
58
38
23
11
5
2
2
69
43
31
17
18
13
2
1
5
46
39
25
24
7
12
1
2
2
Walking
Driving
Bus
Passangerinaprivatevehicle
Cycling
Train
Cablecar
Taxi
Other
WCCpanel(n=643)
LGWMonline(n=2503)
GWRCPanel(n=631)
UMRTelephone UMRStreet LGWMsurveyandpanels
Base:AllRespondents,UMRTelephonen=750,UMRStreetn=1000
} DoyouagreeordisagreethatWellingtonCityhasaproblemwithtrafficandcongestion?
DoesWellingtonhaveacongestionproblem?
59
74
20
6
Agree Disagree Unsure
6031
10
Agree Disagree Unsure
UMRtelephonesurvey UMRstreetsurvey
Base:AllRespondents,UMRTelephonen=750,UMRStreetn=1000
} WhereinWellingtonCitydoyouthinktheproblemsaretheworst?(Multipleresponsequestion)
Problematicareasforcongestion– UMRphonevsstreet
60
37
24
23
11
9
7
7
4
2
2
1
1
26
29
27
11
11
13
4
6
2
4
1
1
Urbanmotorway/AoteaQuay
AdelaideRd/Newtown/…
KentTerrace/CambridgeTerrace
"TheGoldenMile”/CBD/The…
BetweentheTerracetunneland…
TheBasinReserve/“TheBasin”
Unsure
TaranakiStreet/ToryStreet/…
RuahineSt/CobhamDrive/…
Suburbs
AlongtheQuays
“AroundtheBays”/Oriental…
All(n=555) Wellington(n=170)
51
31
27
19
15
9
8
8
7
7
5
Urbanmotorway/AoteaQuay
TheBasinReserve/“TheBasin”
BetweentheTerracetunnelandMtVictoria(MtVic)tunnel"TheGoldenMile”/CBD/The
CentralCity
AlongtheQuays
AdelaideRd/Newtown/ConstableStreet
KentTerrace/CambridgeTerrace
“AroundtheBays”/OrientalBay/EvansBay
TaranakiStreet/ToryStreet/VictoriaStreet
RuahineSt/CobhamDrive/Kilbirnie
Other
UMRtelephonesurvey UMRstreetsurvey
Base:RespondentswhoagreethereisaproblemwithcongestioninWellingtonCity,UMRtelephonen=555),UMRstreetn=637
} • Trade-offssometimesneedtobemadewhendecidinghowtransportprioritiesshouldbefunded.Usingthesame0to10scale,where0meansnotanimportantpriorityand10meansanextremelyimportantpriorityhowimportantarethefollowingprioritiestoyouintermsoftransportinWellingtonCity? (Phonesurvey)
• Trade-offssometimesneedtobemadewhendecidinghowtransportprioritiesshouldbefunded.WhatdoyouthinkisthemostimportantareaintermsoftransporttodirectfocusinWellingtonCity?(Streetsurvey)
Transportpriorities– UMRphonevsstreetsurveys
61
84
65
62
61
57
55
54
26
15
17
26
17
15
14
37
11
5
13
11
15
11
4
Improvingpublictransportsystems
Makingthecitymorepedestrian-friendly
Improvingefficienttransportconnectionstotheairport
Makingcarparkingcheaperandmoreconvenient
Reducingairpollutioncausedbymotorvehicles
Improvingoptionsforsafecycling
Makingitquickerandeasiertotravelintoandaroundthecitybycar
Other
UMRtelephone%7-10
UMRTelephone%10s
UMRStreet%'mostimportant'
Base:AllRespondents,UMRTelephonen=750,UMRStreetn=1000
Surveydemographics
Surveydemographics
63
47
53
22
28
26
24
42
20
8
10
11
9
Male
Female
18-29
30-44
45-59
60+
WellingtonCity
LowerHuttCity
UpperHuttCity
PoriruaCity
KapitiCoast
Wairarapa
UMRTelephone(n=750,statisticallyrepresentative) UMRStreet(n=1000)
50
50
35
26
13
17
10
74
10
4
6
4
3
Male
Female
16-24
25-34
35-44
45-59
60+
WellingtonCity
LowerHuttCity
UpperHuttCity
PoriruaCity
KapitiCoast
Wairarapa
Surveydemographics
64
LGWMonline(n=2503)
54
45
1
22
26
21
17
13
76
10
3
5
3
1
2
Male
Female
under18
18-29
30-39
40-49
50-59
60+
Wellington…
LowerHutt…
UpperHutt…
PoriruaCity
KapitiCoast
Wairarapa
Other
44
54
0
17
22
22
17
21
96
1
0
1
0
0
Male
Female
Under18
18-34
35-44
45-54
55-64
65+
WellingtonCity
LowerHuttCity
UpperHutt…
PoriruaCity
KapitiCoast
Wairarapa
WCCpanel(n=643)
53
47
1
12
15
19
27
26
53
15
8
8
10
6
Male
Female
Under18
18-34
35-44
45-54
55-64
65+
WellingtonCity
LowerHuttCity
UpperHutt…
PoriruaCity
KapitiCoast
Wairarapa
GWRCpanel(n=631)
AboutUMR
65
UMRisafull-servicemarketresearchandevaluationcompanyworkingacrosssocial research,corporatereputation,issuemanagement,policy,andruralissues.Weemployafullrangeofqualitativeandquantitativemethods,includingprovisionofanextensiveonlineoffering.Ourteamofexpertresearcherscombineextensiveexperiencewithadeepunderstandingofthepublicmindset.
UMRwasfoundedin1987.Sincethenwehaveworkedwith,andprovidedadviceto,ahugelydiverserangeofclientsfromboththeprivateandpublicsectors.UMRconductsawiderangeofqualitativeandquantitativeprojects,fromsmalltoverylarge.Weaimtobringclarity toresearchfindingsandprideourselvesinprovidingtrulyactionableinsights.
Wehavedeliberately setouttodifferentiateourselvesfrommuchofthemarketresearchindustrybyemployingstaffwithabroadrangeofprofessionalbackgrounds.Whileallhaveexpertise inresearch,thisbreadthofexperiencehelpsbringapragmaticfocustoprojectsandaddsvaluetoresearchfindings.Client-sideexperiencealsoensuresathoroughunderstandingofhowresearchoutputsareusedintherealworld.
Formorevisit:umr.co.nz