i h h i iSupporting the Research Community inSupporting the Research Community inSupporting the Research Community inpp g yN h A liNorthern AustraliaNorthern AustraliaNorthern Australia

Jayshree Mamtora Charles Darwin University LibraryJayshree Mamtora, Charles Darwin University Libraryy , y y

Th U i itThe University Research questionsy• Eight campuses and centres

Research questions• Eight campuses and centres • Is adequate support being provided by the Library to the University research • External partners community?• On-campus and off-campus students

y• What is the impact of the Library’s new Research Services Coordinator on theO ca pus a d o ca pus stude ts

• Internal and external delivery• What is the impact of the Library s new Research Services Coordinator on the

h it ?• Internal and external deliveryG hi ll d l ll di

research community?• Geographically and culturally diverse • What are the gaps in the service being provided?g p g p

R h t th MethodologyResearch strengths MethodologyO li

g• Indigenous knowledge • Online survey• Indigenous knowledge

Library services • October–November 2008• Remote healthR tLibrary services

• 116 responses or estimated 33%• Tropical knowledge Response to survey• Research workshops

• 116 responses, or estimated 33%R h ff d d

Tropical knowledge• Desert knowledge

Response to surveyWid ll b tip

• Research consultations• Research staff and students• Desert knowledge • Wider collaboration

• Research consultationsM R h

• Environmental issues • Better promotion of services• MyResearch• Indonesia and East Timor

p• More workshops

• Online tutorials Key findings More workshops• I d f i ti th d

Backgro nd • Interlibrary loansKey findings

90% id d ff d ll• Increased use of innovative methods

d lBackground Interlibrary loansOff

• 90% considered staff support good to excellent and toolsg• Institute of Advanced Studies (IAS)

• Off-campus support • 70% considered the interlibrary loan service Collaborators• Institute of Advanced Studies (IAS)

t bli h d 2005 • Ask Us y

good to excellent CollaboratorsR h h l (IAS)

established 2005 good to excellent • 67% id r d th r r h rk h p d t • Research schools (IAS)• Research Quality Framework (RQF)

R• 67% considered the research workshops good to

ll • Research groupslaunched 2006 Resources excellent g p• Research Office• Position of Research Services

esou ces• D t b d j l • 39% considered the research consultation • Research Office

Li i Lib i• Position of Research Services

C di t t i th Lib• Databases and e-journals

service being provided as being good to • Liaison LibrariansCoordinator set up in the Library • Citation tools service being provided as being good to excellent • Teaching + Learning staff2007 • EndNote softwareexcellent

d bg g

• IT staff• RQF replaced by Excellence for EndNote software• Referen ing g ides

• 53% ticked the “Don’t know” or “Not available” IT staffQ ep aced by ce e ce oResearch in Australia (ERA) 2008

• Referencing guides category for research consultations

Technological toolsResearch in Australia (ERA) 2008 g y

• 37% saw the need to improve the range and/or Technological tools37% saw the need to improve the range and/or extent of e journals g

• Blogextent of e-journals

• BlogWiki• Wiki

M j d ti • WimbaMajor recommendations• Online tutorials

Major recommendationsE l d f j l Online tutorials

P d• Evaluate current range and runs of e-journals

• Podcasts• Review hard copy book and journal collection• Video tutorials

py j• Continue to promote Library services

• CDU eSpaceContinue to promote Library services• P id t f h b d ff CDU eSpace• Provide more support for researchers based off-campus• Provide more support for research staff at Alice Springs Campuspp p g p• Offer additional workshops targeting small specialised groups jayshree mamtora@cdu edu auOffer additional workshops targeting small specialised groups jayshree.mamtora@cdu.edu.au