An IntroductionAn Introduction

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Our Vision

“To be the Community’s choice for an exceptional healthcare experience

and exceptional work place.”

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Mission statement

“Provide service to customers with the help of a skilled and dedicated workforce whose creative talents, innovative actions and competitive edge

make their position unique in giving evidence based quality health services to individuals and

institutions.”

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Goals of Life Care A. Short Term Goals:

To be a leader in preventive health care.

To Focus on Non-communicable diseases like cardiovascular diseases, Diabetes, Respiratory Diseases, Cancers etc.

To provide quality healthcare of international standards to large sections of the society at a reasonable cost without discrimination of caste, creed and religion.

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Contd… The aim is always to achieve operational excellence in medical activities through state of the art technology.

Goal of operational excellence will be continuous improvement everyday at every level through

innovative contributions

To extract best out of employees by ensuring that they receive continuous training in clinical and managerial area.

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Long Term GoalsTo be the leader among hospitals in Nepal

To be a leader in diagnostic and critical care service such as ICU, CCU, dialysis, emergency, trauma and cancer care etc.

To assure clients, superior quality of services by acquiring processes of TQM.

To expand into Advance Cardiac and Neurosurgery. 6

ValuesIntegrityContinuous improvementInnovationCustomer enthusiasmTeam workIndividual respectResponsibility

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ObjectivesRunning a profitable operation for the benefit

of shareholders and employees.

Pursuing a strategy of providing differentiated healthcare products with focus on the various segments of the society.

Establishing channel partners who will conduct focused camps towards the middle and lower income groups.

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Contd…Come up with differentiated bundled products

to address the above mentioned diseases.

Promote health insurance through its channel partners which will encourage people to have access to the quality health care at very low contributions in form of premium.

Make surgical and medical packages affordable for the community by formulating easy payment options financed through financial institutions

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Contd…Attract small investors to invest their capital.

In return they will avail few health care services as complimentary part of their investment apart from the handsome dividends

Develop our brand by penetration marketing and giving high quality of customer satisfaction through its employees

Reward employees suitably and ensure that the employees get constant training required to perform the job with personal development opportunities.

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Contd… To hire only competent people and ensure

that life care is the market leader in awarding remuneration and compensation to their employees

Procure state of art medical equipment and facilities to provide quality health care services of international standards

Enter into joint ventures, collaborations and technical know how sharing with the leader of health care providers in respective fields of the neighboring countries.

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Contd… Life care accomplish its mission and goals

by adhering to these corporate philosophies

Excellence in health care services

Integrity in all of its actions to build public trust

Inclusiveness and diversity of perspectives 12

Contd… Partnerships with corporate houses and

community to build a successful public health system

Accountability and responsibility to customers and the community

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Customer PhilosophyLife Care wants to be customer focused,

taking their needs and satisfaction as their first priority.

Life Care customer philosophy is to provide right service at a right time to the right person at a right price.

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Service PhilosophyLife care philosophy is to provide excellent

healthcare of international standards to large sections of the society at a reasonable cost.

These quality healthcare services will be based on evidence based medicine.

LCH service philosophy follow: “Prevention is better than Cure”.

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Contd…Management of Life care wants to be creative

and courageous.

They work hard and respect tradition and authority.

They will be honest to their customers.

They will provide services of high standards with reliability and responsibility

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Tour To Life Care

Life Care Hospital 17

Executive Chairperson

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Chief Executive Officer

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Operation Department

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Human Resource Department

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Ground Floor

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First Floor

Life Care Hospital 23

Thank You…

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