life safety emergency management integration · 2015-12-09 · life safety &crisis management...
TRANSCRIPT
National Life Safety Group Leadership in Fire, Life Safety & Crisis Management
Jason D. Reid
Life Safety &
Emergency Management Integration
Retail Loss Prevention Programs
Life Safety &Crisis Management Integration
The Security industry has long made advancements…and continues to do so.
Integrating Life Safety & Emergency Management only strengthens the program, and provides support to all business units, and an opportunity for enhanced ROI, by
maximizing protection of business operations and reputation.
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What is a an Emergency / Crisis?
Employee Safety
Public Safety
Business Operations
Reputation
Integration
Loss Prevention / Security executives must have a strategic outlook and vision for their department. The focus should not strictly be on optimizing
costs, but on optimizing results for both the department
and the organization.
Measuring your program: Security & loss prevention executives are increasingly being asked to prove their value to the organization. Talk the
“C Suite” Language in terms of cost avoidance & project successes.
If you’re not telling your story, you’re not being an effective leader within your own organization. Engage your organizations business unit leaders; Leasing, Operations, Marketing, Public Relations, Employee relations, Etc.
www.NationalLifeSafetyGroup.ca 4
Concept or Reality ?
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Security (Police)
Emergency Management
Fire & Life Safety (Fire)
Health & Safety (EMS)
Security / Loss Prevention
Programs
Customer Service
Retail Crisis Management
Preparedness
Prevention
Mitigation
Response
Recovery
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One of your employees arrives for their shift and
tells you there is a MAJOR fire just up the
street.
Actions? IF any?
Retail Crisis Management
Preparedness
Prevention
Mitigation
Response
Recovery
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You hear on the store radio
that the city has issued a tornado warning for your
area. The mayor’s office is advising all to take shelter
and not to travel.
Legalities? PA Announcements?
Procedures? Employee travel safety?
Shelter In Place?
What would have been the cost if you did not take any action?
Retail Crisis Management
Preparedness
Prevention
Mitigation
Response
Recovery
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The store Manager receives a letter with
what appears to contain a “White Powdery”
substance?
“Its now an opportunity to disrupt
business operations for less than
90 cents.”
Retail Crisis Management
Preparedness
Prevention
Mitigation
Response
Recovery
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Your workplace violence assessment identifies
that you should implement an “Active
Shooter / Violence Program.
Where do you start?
Standards & Safe Schools Programs.
Does your landlord have one?
Retail Crisis Management
Preparedness
Prevention
Mitigation
Response
Recovery
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You continue to lose stock / merchandise due to
minor flooding / sewage back-ups within the store?
Retail Crisis Management
Preparedness
Prevention
Mitigation
Response
Recovery
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Your Landlord…Provides the first line of Crisis
Management Defence
Verify the following…. Annual & Monthly Testing of emergency Lighting and
Fire Alarm Systems.
Monthly AND Annual inspection of sprinkler systems, including the location of emergency shut-offs.
Workplace Violence Programs, Slip, Trip & Fall Programs, Fire Safety Plans, Elevator & Escalator
Maintenance.
And so much more….
Retail Crisis Management
Preparedness
Prevention
Mitigation
Response
Recovery
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Missing Person(s)
Bomb Threats – Who will do your search?
Fire alarm System Failure / CCTV System Failure
Enhanced employee / tenant / public safety.
Lessen impact to common concerns.
Enhanced – Documented due diligence.
Recover faster than your competition.
Provide opportunity for cost avoidance.
Support internal business units.
Provide positive impact to reputation & perception.
Empowered, knowledgeable staff.
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ROI In Preparedness Prevention, Mitigation,
Response & Recovery
KEY Show cost
avoidance & quantify
your program
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Hazard
Identification
Risk
Assessment
Property
Risk
Profile
Establish
Program
Priorities
Emergency Management Integration HIRA PROCESS
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Property Specific Hazards & Property Systems Elevator / Escalator Entrapment Active Shooter Burst Pipes / Water Damage Communications Systems Failure Fire Alarm Systems Failure Energy Management Systems Failure Environmental Systems Failure Internal Electrical Distribution Failure Leak Detection Systems Security Systems Failure Sewer Plant Failure Evacuation Building / Roof Collapse Workplace Injury / Death Security Duress Systems CCTV Systems Failure Property Damage / Insecure Perimeter Fire Systems Failure Neighbourhood / Community Building Design Hazardous Materials Locations / Quantities Rapid Assembly / Occupation Missing Person(s)
General Hazards List Thunder & Lightning Storms Earthquakes Floods Hurricanes Tornadoes & High Winds Severe Weather Fire Explosions Hazardous Spills Transportation Mishap Utility Failure Chemical / Biological Threat Bomb Threat / Suspicious Package Civil Disturbance Medical Response Gas Leak Terrorism Power Failure
Emergency Management Integration Security & Life Safety Manager
Training & Exercises
Evacuation Drills
Evacuation Warden Training
Staff/Tenant
Fire &
Life Safety Systems
Fire &
Life Safety Devices
Emergency Response
HIRA
Standard Operating Procedures (SOPs)
Codes & Legislative
Requirements
Inspections
Maintenance & Testing Schedules
Refrigerant Detection Systems
CO Detection Systems
LEL / O2 / H2S
Detection Systems
Duress
Systems
Medical
Equipment &
Training
Utilities Water / HVAC /
Gas / Elect.
C,B,R,N,E
Persons Requiring Assistance
Flood Detection Systems
Emergency Voice
Communications Smoke Control
Building
Specific
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Security Components
Benefits to Integration
Enhanced & Optimized Security & Life Safety Program
Empowered Workforce; Training and Procedures
(Answers to their questions at time of need!)
Documented Due Diligence
Prevention of Costly Incidents OR Mitigation of Costs to Costly Incidents.
Involves related business units goals and objectives
Prevention & Mitigation of Operational Impact.
Completed Requirements for Code Compliance & Insurance.
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Fire & Life Safety Integration
In a 2011 Survey of 100 front line GTA fire fighters - Top 10 concerns they experienced when greeted by facility
security / Retail Loss Prevention Officers during emergencies.
Their consistent answer; A genuine lack of knowledge of building critical infrastructure and required emergency
information.
CONSEQUENCES
Delays in Rescue, Delays in Property Conservation, Increased Business Interruption, Increase in loss of production, Increase of short & long term costs.
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Fire Service arrival, transition and expectations
Over 90 Front Line Firefighters Interviewed in 2010 (Paul Moffatt / Jason D. Reid)
• “Marked” Keys (Multiple sets - required to access to ALL areas) • Trained/qualified person to meet at entrance; capable of contacting building technicians or
tenants if needed. (Emergency Phone Numbers accurate?)
• The current status of your HVAC system, operation and the location of the controls. • Stairwell locations for descending to lower levels or ascending if problem with elevators • The location Sprinkler/Standpipe room with shut-offs
• Firefighter elevator keys • Supervisory staff (capable of making decisions) to stay with Incident Commander (or escalate) • Any maintenance or repair of fire fighting equipment in area of the incident,
sprinklers/standpipes, etc
www.nationallifesafetygroup.ca
Fire Service Roles & Expectations
• Responsible and Proactive Program
• Completed & Approved FSP
• Functioning / Tested Systems
• Trained & Knowledgeable First
Responders
• Access
• Ability to escalate and communicate
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The owner, operator or manager as the case may be, must ensure that fire drills are effectively planned,
conducted, appropriately monitored and documented to achieve compliance with the
applicable regulation.
http://www.youtube.com/watch?v=BignPBV32Sk&feature=related
4 Minutes & 25 Seconds in length (Sound Required)
The most basic of Emergency Exercises… The Evacuation Drill.
www.nationallifesafetygroup.ca
Impacts of Incidents Property Loss Not the Only Cost; Provides Opportunity for ROI
Blown Sprinkler Head Immediate Impacts… Sprinkler Flow (190 Litres per Minute) Fire Alarm
Human Resources / Manpower Fire Pump Run Flood (Water Damage) Merchandise / Property Damage Interruption of business Client / Tenant Disruption Public / Employee / Tenant Perception Fire Service Response Charge Potential Long Term Impacts Mold Abatement Client Trust in System Management of Insurance Claim
In a survey of 30 Ontario Security professionals, 0 % identified that they were trained in the safe use and deployment of one of the most basic forms of facility critical infrastructure in almost
every workplace. NLS Group; 2012
Training Required under the Occupational Health & Safety act.
Training required under the Ontario Fire Code
The use is not always recommended, yet you should be trained
for the option.
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Fire & Life Safety Integration
Fire Safety Integration
Damaged door latches
Malfunctioning Door closures
Emergency IMPACT 1. Public Safety / Smoke Migration 2. Public Safety / Fire Spread 3. Increase Damages
(Non Emergency) Operational & Business IMPACT
1. Fines / Lawsuits 2. Code Requirement 3. Insurance Coverage / Costs 4. Employee / Tenant Perception 5. Corporate Reputation / Leasing 6. Door Swing Safety 7. Suspicious Odours 8. HVAC / Energy Concerns
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Chantel McCoy, Chicago; 2012
Fire & Life Safety Integration
Emergency IMPACT 1. Fire (Leading Cause)
2. Suspicious / Burning Odours 3. Smoke 4. Fire alarm / Evacuation 5. Work Refusals
Operational & Business IMPACT
1) Human Resources Cost 2) Cost in Damages 3) Insurance 4) Costs in business disruptions 5) Costs in employee morale 6) Security & Life Safety Program
Gap. 7) Code Requirement
Hazardous Work & Hot work
Hot work is the work process that involves the production of heat, flames, sparks or any other work that could create a clear fire hazard.
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Emergency Management / Safety Integration
At Risk; 1) Security Personnel 2) Store Managers 3) Mailroom Staff 4) Shipping / Receiving Personnel 5) Admin Assistants Public Safety Vs. Operational Impact Actions in the first 5 minutes
dictate outcome of safety / impact.
Supports Workplace Violence Program.
Opportunity for ROI 26 www.NationalLifeSafetyGroup.ca
The “60 Cents” Trend
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Slips & Falls, Trips & Falls,
Water Damage to Tenant Areas,
Damage to Customer Vehicles,
Bodily Injury
LOSS PREVENTION TECHNIQUES
PREVENTABLE
High Frequency
Low Severity
LOSS PREVENTION
Fires, Compactor Safety,
Boiler & Machinery,
Tenant Cooking Equipment,
Tenant Housekeeping
RISK CONTROL TECHNIQUES
CONTROLLABLE
High Severity
Low Frequency
RISK CONTROL
CLAIMS
2 Types
Emergency Medical Integration
One of the highest frequency of “calls to service” for the security industry.
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Emergency Medical Integration
Standard First Aid & CPR
First Responder
Emergency Medical Responder (Ryerson & TEC)
Oxygen Administration & Airway Management
Automated External Defibrillator
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Retail Active Violence / Shooter Programs
Terminology,
PA Announcements,
Staff Training
Collaboration with municipal emergency services & External Organizations; DHS, ASIS, ICSC &
Related Best Practices
Operational Recovery Plans
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Retail Tenant & Landlord Relations
Emergency Response Plan Active Attacker Guidelines HVAC Controls Annual Inspections Building Fire Safety Plans Missing Persons Procedures Monthly Inspections Operations; Emergency Power, Domestic Water, Etc. Security - Rules of Engagement / Trespass
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Safety Integration
237,404 workplace injuries,
illnesses, and fatalities Ontario WSIB 2009
Average duration of paid time off due to workplace injury is 14 days
Ontario WSIB 2009
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Emergency Management Integration Fire / Fire Alarms
Proper plans and procedures allow for increased employee and occupant safety,
corporate due diligence, and maintains client trust in system readiness. This also
reduces associated costs in fire services “nuisance” response charges and reduces
incident time in loss of production.
Elevator Entrapments
Commercial real estate tenant’s number one complaint tends to be
building elevator service. Improper response plans result in negative
impacts to your reputation with respect to building systems reliability.
Evacuation & Shelter in Place
Strong plans allow for strong leadership in the event of emergencies involving
evacuation. Our reality based training programs provide real lessons learned and
gained “experience” in a safe environment, including the many challenges one
faces during an evacuation.
Utility Failures
Including water, sewer, gas, and electricity. Proper procedures and
training allow for a quick return to business therefore limiting the
business disruption.
Building HVAC
Critical System failures require an emergency plan as these failures negatively
impact facility operations and businesses from effectively servicing their
customers. This is costly in revenue and reputation.
Crisis Communications Crisis communication planning has more than earned its positive
reputation within the corporate world. This same concept
significantly benefits your corporate executive teams, employees and
building tenants when used as an extension of your customer service
and daily operations.
Critical Infrastructure Failures
Relates to building specific hazards such as Carbon Monoxide Detection,
Refrigeration Detection Systems, and Industry Specific Systems and workplace
specific processes and equipment.
Man Made Events
Bomb Threats, Suspicious Packages, Civil Disturbances, Active
Attacker, and Chemical, Biological, Nuclear,
and Explosive Awareness
Natural Events
Facility emergency planning for Severe Weather, Extreme Temperatures,
Flooding, Earthquakes, and Tornadoes.
Medical Emergencies & Incidents
Medical emergencies are unfortunately common in nature and often
cause employee stress within the workplace. Effectively responding
and communicating enhances public safety and limits the operational
impact. Thursday, March 21, 2013 33 www.NationalLifeSafetyGroup.ca
Opportunities for ROI
Security & Loss Prevention Annual Report to the Board of Directors;
Reduced various small crisis’ impact to daily operations. Reduced lost man-hours Reduced impact to sales
Reduced Retail Store Fire Alarms by 50 Percent.
Reduced Fire Services Response Costs Reduced Impact to loss revenue for 45 Minutes per alarm.
Reduced slip, trip & Fall incidents by 28 % Reducing WSIB Rates by 1 % Reducing insurance premium by 2 % Reducing claim management time
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The Security industry has long made advancements…and
continues to do so.
Integrating Life Safety & Emergency Management only
strengthens the program and achieves a new level.
It provides support to all business units, and an opportunity for
enhanced ROI, by maximizing protection of business operations and reputation.
Thank-you for our time.
www.NationalLifeSafetyGroup.ca 35
National Life Safety Group Leadership in Fire, Life Safety & Crisis Management
Jason D. Reid
Life Safety &
Emergency Management Integration
Retail Loss Prevention Programs