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Lifts: your questionsanswered.Advice and guidance for owners and operators of lifts, escalators andmoving walkways.

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Contents5 Introduction

7-11 Lift safety – your responsibilities

13-15 Maintenance: servicing, breakdown and repair

17-19 Refurbishment and modernisation

20 Additional lifts: standard and bespoke

23-30 Lift Statutes and Guidelines

31-33 Guidelines on the Supplementary Testing of In-service Lifts

35-40 Escalators and moving walkways – your responsibilities

41-44 Escalator and moving walkway Statutes and Guidelines

45-47 How can Stannah Lift Services help you?

48-49 Stannah Service Branches

51 A family of lift expertise

52-53 Products in the Stannah Range

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Dear Customer

As a national lift service provider we areconstantly asked for our advice.

This updated version of our informationbooklet aims to provide answers to themost frequently asked questions to assistyou in your responsibilities and concernsabout lift products.

Safety is top of the list, followed closely bymeeting Regulations and Standards.

A more recent set of questions concerns themodernisation or replacement of existingequipment, particularly focusing on waysof improving energy efficiency.

A new area is the addition of questionsabout escalators and moving walkways.

These products are also in our portfolio sowe can answer our customers’ concerns onsafe operation and running costs.

Owning or managing lifts need not beonerous as long as you remain well-informed by your lift service provider.

We hope this booklet will prove useful. If you have further questions please do not hesitate to contact us.

Yours sincerely

Jon Stannah

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IntroductionLifts, as with allmachinery, requireregular servicing.Preventativemaintenance willhelp to keep your lift in optimumcondition, leading tofewer breakdowns,a more reliable liftand, in the mediumto long term, lowerrunning costs.

Owners have a responsibility to keep up to datewith any changes in legislation, standards andcodes of practice that might affect their lifts.

It is recognised that the care of this type ofequipment is highly specialised but help will beprovided from a reputable maintenancecontractor. Your service provider should adviseabout possible breaches of legislation orcompromise of safety for passengers.

If you own or occupy premises in which there is a lift,you and/or your company are responsible, underThe Health and Safety at Work Act 1974, formaintaining your lift in good and safe workingorder. If your lift is in a workplace you also have anobligation to have the lift thoroughly examinedregularly by a competent person, who will inspectthe lift with a view to safety, and should advise youof any defects.

Founded by Joseph Stannah in the 1860s, andcurrently looking after over 81,000 lift productsnationwide, Stannah Lift Services has plenty ofexperience to assist you with the maintenance ofyour lifts. In addition to lift maintenance, we canadvise you on matters such as health and safety.

Stannah Lift Services is certified with ISO 9001(management systems), ISO 18001 (health andsafety systems) and ISO 14001 (environmentalmanagement).

We are proud of our certifications – theydemonstrate our commitment to delivering anoutstanding service to our customers.

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Q&

Lift safety:yourresponsibilities

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200,000There are more than

passenger liftsin use in the UK

Source: BS 5655 -12:20058

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You should arrange for the lift to be maintained(regularly serviced and kept in good repair) and, if thelift is in a place of work, thoroughly examined atintervals in line with legislation.

Yes. The general duties imposed by The Health andSafety at Work Act 1974 mean that you are obliged tokeep your lift in safe working order. This means youmust arrange for regular maintenance of your lift.

Yes. Regulation 9 of the Lifting Operations and LiftingEquipment Regulations 1998 (LOLER) requires that a lift undergoes an inspection/thorough examinationby a competent person at regular intervals (twice a year for passenger lifts, once for goods lifts oraccording to the lifts’ situation) and applies to all lifts and lifting equipment used at work.

Maintenance is the regular servicing of the lift,encompassing the routine adjustment to components,replacement of worn or damaged parts, topping up offluids and so on, and should be carried out by anexperienced and competent lift company, such asStannah Lift Services. Maintenance is carried out toensure the lift runs efficiently and safely.

Thorough Examination is the systematic and detailedvisual inspection of the lift and all its associatedequipment and would usually be carried out by yourinsurance company, or an appointed ‘competentperson’. Thorough Examination provides a goodcheck that maintenance is being carried out properly.It focuses entirely on the safety of the equipment.

I have a lift in mybuilding. What do Ineed to do?

Am I legally obligedto have my liftmaintained?

Am I legally obligedto have my liftThoroughlyExamined?

What is the difference between‘Maintenance’ and ‘ThoroughExamination’?

Lift safety – yourresponsibilities

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Thorough Examination, as referred to in TheGuidelines for Supplementary Testing of In-serviceLifts (explained in a detailed section on pages 26-27),may also be referred to as Form 54 Inspection – thecode given to the original form on which the findingsof a thorough examination were recorded. Althoughno longer prescribed for use, the term remains. It might also be referred to as a periodic inspection,F54 inspection, statutory inspection (because it isrequired by law) or insurance inspection (because itwas usually carried out by insurers).

Yes, you have a responsibility to have an emergencyplan in place, in line with BS EN81-28.

LG1 was the old terminology for The SupplementaryTests and may still be referred to as such by manypeople in the lift industry.

No. The ultimate responsibility for the equipment inyour building stays with you. For this reason anyreports, documents or certificates of examinationprovided in connection with the lift should be read(some may require action on your part) and retained.Additionally, when visiting your building to carry out aservice visit, or attend a breakdown, lift engineersneed to be able to get to and from their working areasafely and, once there, be able to work safely.

BS EN 81-80 is the latest lift standard which identifieshow to ensure your lift remains safe. Upgrading partsof your lift may be necessary when new technologywill improve its safety (see p 23). Your service providerhas a duty to advise you of any such improvementsavailable.

Do I have aresponsibility fortrapped passengers?

My ‘competentperson’ and/orservice provider havementioned LG1s.What are they?

Once I have arrangedmaintenance andThoroughExamination can Iforget about the lift?

During the life of my lift, will it benecessary tomodernise theequipment?

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How canStannahhelp me?

Stannah Lift Services can help you to meet your obligations as a liftowner/operator by providing regularmaintenance of all types of lifts fromall manufacturers.

Our 328 highly trained lift engineersare based in 11 service branches,nationwide – together they look aftermore than 81,000 lifts and liftproducts across the UK.

We provide a range of servicecontracts to suit individual customerneeds and, in addition, can providepersonnel to carry out all tests andexaminations.

All our engineers record their work on a mobile communications systemthat links to their base branch. This means they log all reports andrequests for parts after each servicevisit, so that follow-up action can becarried out quickly and efficiently.A

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Maintenance: servicing,breakdown and repair

Yes, as stated on page 4, you are obliged by TheHealth and Safety at Work Act 1974 to keep your liftin safe working order. In addition, if your lift is in aplace of work then PUWER (Provision and Use of WorkEquipment Regulations 1998) applies too. Regularservicing will assist you to achieve this.

The frequency of service visits depends on the type oflift you have, the number of floors served and the leveland type of use it is subjected to. When deciding uponmaintenance frequency, you should remember thatservicing is about preventative maintenance, i.e. moreservice visits should result in a more reliable lift andlower running costs in the medium to long term. Yourlift company should advise you on the appropriatevisit profile, based on risk assessment.

During a service visit, an engineer will check the safetyfeatures on the lift, as well as cleaning, lubricatingand adjusting all components for optimumperformance. A Stannah engineer would thencomplete a service screen on his laptop stating thework carried out and detailing any comments such as suggested repairs or works of improvement notcovered by the contract. A report should be issuedafter each engineer visit.

Yes. The engineer will need to check many itemswithin the shaft and motor room and so the lift will be‘out of service’ while the engineer is on site.

Should I have my liftserviced?

How often should Ihave my lift serviced?

What does a servicevisit involve?

Will my lift be out ofaction while aninspection or serviceis taking place?

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You have a responsibility to make arrangements todeal with emergency breakdowns in the event that anunsafe condition may be caused. Stannah provides a24-hour service, 365 days a year, right across the UK.See page 39 for details of your nearest ServiceBranch.

In addition to the breakdown emergency service, yourlift service provider should have the capability toprovide a repair service.

This depends on the type of contract you have withyour service provider and the nature of the fault.Matters outside a lift company’s control, such asmisuse or vandalism, would normally not be coveredby any contract.

The person within the lift car should be able to seekthe attention of someone else using the emergencyalarm within the lift car, in order that the emergencycall-out service can be contacted. Any reputable liftcompany should treat trapped passengers as apriority. Many lifts now have a telephone facility withinthe lift car (all passenger lifts installed since July 1999must have a suitable communications device fitted) inorder that contact can be made with the outside worldshould the lift fail with someone trapped inside.

As part of your workplace risk assessment you shouldconsider the need for Passenger Release Training.Your service provider should be able to help you with this.

Note: As a general rule, a person alone in a buildingshould not use a lift.

What happens if mylift breaks down?

What happens if mylift needs repairing?

Will I be charged forbreakdowns/repairs?

What happens ifsomeone is trappedwithin the lift when itbreaks down?

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How canStannahhelp me?

Service Contracts

At Stannah Lift Services we offer acomplete maintenance, call-out andrepair service, based around a rangeof maintenance contracts designed tosuit your every need and budget.

24-hour emergency breakdownservice

Our 24-hour emergency breakdownservice offers peace of mind with theknowledge that Stannah is availableevery hour of the day and night to putyour lift back into service.

Preventative maintenance

All our contracts include regularservice visits during which ourengineers will inspect, clean, lubricateand adjust all components foroptimum performance. When on sitewe complete a report detailing thework carried out, in addition toidentifying any weak or faultycomponents.

Repairs

Our repair service will assist you inkeeping your lift in excellent condition,improving its reliability and life-cyclecosts.A

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Refurbishment andmodernisation

An old lift does not necessarily need replacing in itsentirety and, in fact, doing so may be extremelydifficult due to the design or layout of the existinginstallation. Instead, you can have a lift modernised;obsolete components are replaced by their modernequivalent and new features are added that were notavailable when the lift was originally installed. Thiscould result in a ‘new’ safer lift that complies with newlegislation, offers improved reliability, enhances trafficflow within the building and has superior finishes.

There are a number of reasons to modernise your lift:

Improving performance and traffic flowA modernisation might involve replacing the driveunit, gearbox and control system of your lift. This willresult in a faster lift with a smoother ride, and couldincorporate an ‘intelligent’ control system offeringimproved traffic flow within the building.

Improved reliability and lower maintenance costsOld, unreliable components might cause a lift tobreak down regularly, resulting in costs from bothperiods of downtime and repairing the lift.Replacement of these components, along with regularmaintenance, will reduce lift downtime, offeringimproved reliability and lower running costs.

Adding value to the buildingWhile the aforementioned would obviously add valueto the lift, and thus the building in which it is situated,aesthetic improvements can also offer similarbenefits. These might involve ‘re-skinning’ landingdoors, replacing lighting, or fitting mirrors, within the car.

My lift is quite old.What can I do to bring it up to date?

Why modernisemy lift?

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Do I need tomodernise my lift, to fully meet theEquality Act 2010requirements?

Over recent years, new legislation regarding disabledaccess, health and safety etc. has been introducedwhich affects those responsible for lifts (see pages 20-22).

A modernisation might allow you to comply withthe new legislation without the need to replace the lift.There are many features that can be added to a lift in order to meet the needs of disabled users, in linewith BS EN 81-70. Human voice enunciators tellpassengers the direction of travel and theapproaching floor level. The travel direction andcurrent position of the lift car is shown by in-car andlanding digital position indicators. Other featuresinclude large, tactile and/or Braille push buttons andinfra-red door detectors.

Health and safety is becoming ever more important.Lifts, particularly older ones, can be dangerouswithout appropriate maintenance.

Modern technology allows us to incorporate moresophisticated safety devices, offering benefits to usersand service engineers alike.

Energy savingReplacing old drive systems with modern ones canhelp reduce power consumption by up to 30% ormore.

No, you need only make reasonable adjustments toyour existing lift where practical to do so.

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My lift car dimensionsare less than theminimum required inBS EN 81-70 (1100mmwide x 1400mm deep)– what adjustment can I make?

What adjustments canI be expected to maketo the lift car?

What adjustments canI be expected to maketo the landings?

I am still confusedabout what isexpected of me as a lift owner

In this situation it would be both unreasonable andimpractical to make any size adjustments, mainly dueto the restrictions of the existing lift shaft dimensions.

Fit a handrail; install a mirror to help wheelchairusers negotiate entry and exit when turning space islimited; install a floor position indicator; install avoice enunciator; install an emergencycommunication system; relocate a car push buttonpanel and ensure it has tactile buttons that illuminateand are audible when pushed and install full heightdoor safety edge protectors.

Fit location signs on the approach to a lift; ensure thelift doors are visually distinguishable from adjoiningwalls; ensure the landing push buttons are suitablypositioned for wheelchair users to reach, and providea visual and audible indication of lift arrival at the liftlobby.

Responsible lift management is confusing, butStannah is on hand to help. Please contact yourlocal Stannah Service Branch for more informationand advice (contact details are on page 39).

Additional lifts:standard and bespoke

Yes. Lift suppliers should be able to help you blendnew lifts into your building by way of creating bespoke solutions.

Bespoke solutions really mean ‘unique’ to thecustomer. So your lift may need to have a special liftcar finish to be resilient in a demanding environment,including making it as vandal-resistant as possible. It may need to be aesthetically matched to itsenvironment, for instance, within a listed building. The drive system may be bespoke as can the shaftitself and all the controls. Most things are possible.

It certainly is. Many lifts are supplied structure-supported. This means they come in a pre-built shaftthat gains its support from the base and each floor itpasses through. At Stannah we supply passenger lifts,platform lifts and goods lifts in this way.

If I need additionallifts on my site is itpossible to matchthem to my existingunits?

In what way can a liftbe bespoke? Is it thelift car finish only?

Is it possible to installa lift without havingto build a lift shaftagainst an existingexterior wall?

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How canStannahhelp me?

The Major Projects Team at StannahLift Services is a team of experts inevery aspect of major contracts. Theirscope includes health and safety,construction, design and manufacture,technical training and installationsand maintenance. Together theycreate and manage bespoke solutionsfor our clients.

Each of our service branchesnationwide can provide local adviceabout new installations andrefurbishment of existing lifts.

We regularly provide bespokesolutions for historic, unique anddemanding environments.

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S Lift Statutes andGuidelines

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4444

HALFalmost

of the lifts in use in theUK were installed morethan 25 years ago

Source: BS 5655 -12:200524

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Lift Statutes andGuidelines

There is a whole host of standards, regulations,codes of practice and guidance covering the safeand efficient operation of lifts. Your lift serviceprovider should be able to give you the best adviceto ensure you are meeting your obligations. We have listed the principal guidance for yourreference below:

Health and Safety at Work Act 1974 (HSWA 74)

Provision and Use of Work Equipment Regulation 1998(PUWER)

Lifting Operations and Lifting Equipment Regulations 1998(LOLER)

Workplace (Health, Safety and Welfare) Regulations 1992

Management of Health and Safety at Work Regulations 1999

The Lift Regulations 1997

Regulations for the construction of lifts where they areintended to be used for the transport of persons.

The Supply of Machinery (Safety) Regulations 2008 (TheMachinery Directive)

Safety rules for the construction and installation of liftsincluding;

BS EN 81-1:1998 Incorporating Amendments 1 to 3 andCorrigendum 1 (Electric lifts)

BS EN 81-2:1998 Incorporating Amendments 1 to 3 andCorrigendum 1 (Hydraulic Lifts)

BS EN 81-20:2014 (New standard to replace 81-1 and81-2 over a three-year period)

BS EN 81-50:2014 (New rules governing the design of lifts)

BS EN 81-3:2000 + A1:2008 (Electric and hydraulicservice lifts) P

Regulations

Standards that support the Regulations

BS EN 81-28:2003 (remote alarm on passenger andgoods passenger lifts)

BS 5900:2012 (powered homelift in domestic single-occupancy dwellings)

BS 6440:2011 (powered lift platform with non-enclosedliftway, for persons with impaired mobility)

BS EN 81-31:2010 (accessible goods lifts)

BS EN 81-40:2008 incorporating corrigendum 2009(Stairlifts and inclined lifting platforms intended for personswith impaired mobility)

BS EN 81-41:2010 (vertical lifting platforms with enclosedliftway, for persons with impaired mobility)

BS EN 81-70:2003 incorporating corrigenda 1&2(Accessibility to lifts for persons including persons withdisability)

BS EN 81-71:2005 incorporating amendment 1 (vandalresistant lifts)

BS EN 81-72:2005 (fire fighters lift)

BS EN 81-73:2005 (behaviour of lifts in the event of a fire)

BS EN 81-80:2003 (rules for the improvement of safety ofexisting passenger and goods passenger lifts)

BS EN 13015:2001 incorporating amendment 1 2008(maintenance for lifts and escalators – Rules formaintenance instructions)

BS 5655:2005 Part 11 (code of practice for theundertaking of modifications of electric lifts)

BS 5655:2005 Part 12 (code of practice for theundertaking of modifications of hydraulic lifts)

BS 5655:2002 Part 6:2011 (code of practice for theselection and installation of new lifts)

BS 9102:2014 (code of practice for safe working onlifting platforms)

BS 7255:2012 incorporating amendment 1 (code ofpractice for safe working on lifts)

BS 7801:2011 (code of practice for safe working onescalators and moving walks)

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Disabilitydiscrimination, equality andrelated guidance

BS 5266-10:2011 (guide to the design and provision ofemergency lighting)

BS EN 81-21: (New lifts and complete lift modernisationsin existing buildings)

The Equality Act 2010 requires buildings to beaccessible to people with disabilities, so as to limitdiscrimination against them when gaining access tobuildings and services. From January 2004 service providers should havemade reasonable adjustments to the physical featuresof their premises to provide access for people withdisabilities, by means of ramps, platforms or suitable lifts.

To help providers conform to the requirements of the Equality Act 2010, the following are in placeto offer guidance:

Part M and S Building RegulationsThese are Building Regulations that give guidance onproviding ‘access for all’, including people withdisabilities, when considering vertical circulationwithin a building. These regulations refer to manyothers including:

BS 8300Code of Practice replacing BS 5810 offering guidancefor all building design as well as general guidance forlifts and escalators, providing more in depth detail inaddition to Part M or S.

BS 8300 recommends that in multi-storey buildings atleast one lift is of sufficient size to be accessible* bywheelchair users and people with mobility difficulties.

BS 9999:2008Code of Practice for fire safety in the design,management and use of building evacuation.

EN 81-82:2013Rules for upgrading existing lifts for persons withdisability. P

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BS EN 81-70Part 70 of European Standard EN 81, with regards toAccessibility to Lifts for Persons, including Persons withDisabilities.

This Standard defines the minimum requirements forsafe, independent access and use of lifts by persons,including those with disabilities. For all passenger liftsserving two or more levels it defines accessibility onthe approach to the lift, within the lift car and exitingthe lift, taking into account people with pushchairs,wheelchairs, walking aids, mental disability, sight andhearing impairment.

BS EN 81-70 is now the accepted benchmark for thecompliance of NEW lifts to meet current requirementsof the Equality Act 2010 and the Lift Regulations 1997.

BS EN 81-80

Part 80 of European Standard EN 81 relates to theupgrading of EXISTING lifts, to ensure they are safe touse by all members of the public.

This is a safety standard that provides a guide to riskassessment of a lift and subsequent recommendationsfor how to achieve improved safety. The aim is tomatch the level of safety achieved by a newly installed lift.

* An Accessible Lift (as defined by BS 8300 and BS EN 81-70) is:• One you can find easily• Large enough for its intended use• One with space outside to manoeuvre• Fitted with lift controls that are easily found and

identifiable• Fitted with visual and audible signals• One with a clear entrance of suitable width• Fitted with a reasonable level of lighting in the car

and on all landings• Accurate on stopping to ensure ease of entry/exit

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Questions to consider

Do I need to modernise my lift to fullymeet BS EN 81-80 requirements?

Yes, you need to make reasonableadjustments to your existing lift i.e.where practicable to do so, to meetstandards in BS EN 81-80.

What are some of the adjustments thatI can be expected to make to the lift?

Adjustments, to improve safety forpassengers and engineers, brieflymay include:

• Improving floor levelling at eachlanding

• Installing a 24-hour 2-waycommunication device

• Ensuring space is available to work at the top and bottom of your lift shaft

• Installing permanent effectivelighting, sufficient to illuminate the work area for engineers

• Ensuring a safe means of access is available to the machine/pulleyroom

• Installing an apron to the lift car sill

• Installing a modern electronicdevice to remove risk to passengersof being struck by closing doors

• Installing a balustrade on the car roof

• Making sure the main electric switch can be locked-offQ

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Guidelines on theSupplementary Testing ofIn-service Lifts (formerly LG1)

Part of your responsibility as a lift owner/operator is toensure you are complying with these Guidelines, asset out by SAFed (The Safety Assessment Federation)and endorsed by the Health and Safety Executive. The Guidelines have replaced LG1s. ThoroughExaminations can be made at appropriate intervals,taking into account the type of equipment. Thoughaimed at workplace lifts, they can also be used fornon-workplace lifts such as flats and shelteredhousing. Your lift service provider should advise you of your obligations.

They are Guidelines for the ‘competent person’ tohelp them decide what Supplementary Tests may berequired.

The ‘competent person’ is the person you haveappointed to carry out the Thorough Examination inaccordance with LOLER (The Lifting Operations andLifting Equipment Regulations 1998).

The Health and Safety Executive advises: “a competent person is someone who has sufficienttechnical and practical knowledge of the lift to be ableto detect any defects and assess how significant theyare. It is also important that the ‘competent person’ issufficiently independent and impartial to allowobjective decisions to be made. For this reason, it isnot advisable for the same person who performsroutine maintenance to carry out thoroughexamination, as they are responsible for assessingtheir own work”.

Ref: IND(g)339(rev1), www.hse.gov.uk/pubns/indg339.pdf

Who can carry out a ThoroughExamination for thepurposes of LOLER?

Who are theseGuidelines for?

Who is the ‘competent person’?

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The ‘competent person’ would examine the lift forsafety and also specify further Supplementary Testsidentified as being necessary.

Yes. Supplementary Tests provide ‘best practice’ forlift maintenance. Your service provider may alsoidentify Supplementary Tests to meet your obligationsunder Health and Safety law and you should pass onany such information to your ‘competent person’.Should an incident occur, the lift owner or premisesmanager may be prosecuted and may be judgedagainst ‘best practice’.

Stannah has skilled engineers to complete theSupplementary Tests required by the ‘competentperson’ carrying out a Thorough Examination. Ourexperience enables us to detect, report on and correctany deficiencies in an efficient manner.

Some simple tests are done by the ‘competent person’during Examinations. However, more complex ordynamic tests will usually be conducted by yourservice provider.

If the failure is likely to cause an imminent dangeryour service provider should contact you immediatelyto discuss the best way of correcting the lift. Usually itwill be corrected at the time and re-tested.

Contact Stannah; we will advise you on the best andmost efficient means of completing SupplementaryTests and complying with your legal requirementsregardless of type of lift or environment.

What would the‘competent person’ doduring the ThoroughExamination?

If specified by the‘competent person’,are theSupplementary Testsa legal requirement?

Who can carry out theSupplementary Tests?

Are theSupplementary Testsdone during theThoroughExamination?

What if my lift fails any of theSupplementary Tests?

So where do I go from here?

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How canStannahhelp me?

Supplementary Testing of In-service Lifts

Stannah can carry out all these testsand issue certificates, no matter whatmake of lift you own. Our engineerswill carry out the tests in accordancewith industry guidelines, in addition toadhering to safe working methods atall times.

Thorough Examinations

Stannah has fully trained andcompetent engineers who can be yourappointed ‘competent person’ to carryout Thorough Examinations of all yourlifting equipment and makerecommendations for repair. A separate Stannah maintenanceengineer would then carry out the work.

Advice on planning maintenance andinspection regimes

At Stannah we are proud of ourconsultative services: we advise ourcustomers of their responsibilities andthen, as partners, help them to planthe sensible, safe and effectivemanagement of their lifts.

Contact your local Stannah branch –details on page 39.A

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Escalatorsand movingwalkwaysQ

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234,000Stannah carry out over

site visits in one yearacross the UK, helpingpeople and goods onthe move

Estimated numbers for year 201036

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Escalators and moving walkways -your responsibilities

Owners have a responsibility under TheManagement of Health and Safety at WorkRegulations 1999 to keep up to date with anychanges in legislation, standards and codes ofpractice that might affect their escalator/movingwalkway equipment. It is recognised that the careof this type of equipment is highly specialised buthelp will be provided from a reputablemaintenance contractor. Your service providershould advise about possible breaches oflegislation or compromise of safety for passengers.

All new escalators and moving walkways must complywith the Machinery Directive and therefore meet withall current industry standards. The contractor whosupplied your equipment will normally provide a 12-month warranty covering parts and labour and, in many cases, may include maintenance work to‘fine tune’ the equipment as it settles into the building.

It is essential to get an initial inspection of theequipment carried out by a specialist building servicesconsultant or a lift/escalator contractor. They can thenrecommend any work that may be needed to bring itin line with current requirements.

I have a newescalator installation.When do I need tohave it inspected?

What should I dowhen taking overresponsibility for anexisting walkway orescalator?

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If your equipment is more than ten years old it isunlikely to comply with all the current legislation,including the safe working requirements forengineers. Escalators require balustrade skirtingdeflector devices, adequate stop buttons andappropriate safety notices.

Your equipment would firstly have to meet all currentlegislation, including complying with BS EN 115,fulfilling all safety requirements of the EC Directiveand carrying the CE Mark. Ideally your suppliershould be able to demonstrate compliance with ISO 9001:2000.

Lifts, escalators and moving walkways tend to have amuch longer life span than most other forms oftransportation. A building that is 60 years old willtypically have had three or four upgrades or totalreplacements of lifting equipment in that period. Theactual life span is dependent on traffic and usage.

This is dependent on the amount of day-to-day traffic.Your maintenance company can advise you of asuitable schedule, based on risk assessment requiredby Management Regulations 1999.

Increasingly sophisticated motor energy controllerscan be fitted that continuously monitor motor loadingconditions and regulate the power feed into themotor. Motor energy control can achieve up to 30%energy saving during light or no load condition.

Are there anyparticular issues witholder escalators ormoving walkways?

What might be the scope ofrefurbishment work ifI decided to upgrademy equipment?

What is the life-cycleof an escalator/moving walkway?

Assuming myequipment meets allcurrent standards,how often would I haveto have service visits?

Is there specialequipment I could use to upgrade myescalator/movingwalkway in order toimprove its energyefficiency?

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How canStannahhelp me?

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New products

Stannah supply and install new escalatorsand moving walkways for many well-known companies in the UK. For moreinformation about our product ranges goto www.stannahlifts.co.uk/escalators

Refurbishment and Modernisations

Stannah can help you to extend the life ofexisting equipment by upgrading variouselements in line with BS EN 1152:2002.This can not only result in improvedoperation but can actually save onrunning costs too.

Service contracts

At Stannah Lift Services we offer acomprehensive maintenance and repairservice for escalators and movingwalkways. Please call your local branchfor details (see page 39).

24-hour emergency service

Our 24-hour emergency breakdownservice offers peace of mind. We willendeavour to return your unit back intoservice, with minimum disruption to youroperations.

Preventative maintenance

All our contracts include planned regularservice visits during which our engineerswill inspect, clean, lubricate and adjust allcomponents for optimum performance.

Repairs

Our repair service will assist you inkeeping your units in excellent workingorder, improving their reliability and lifecycle costs.

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Escalators and moving walkways: Statutes and Guidelines

Escalators and moving walkways are used bymillions of people every day. Their safety is crucialand Regulations, Standards and Guidelines exist toensure they continue to be safe modes of transportand also to ensure the safety of engineersmaintaining the equipment.

The Machinery DirectiveThe ‘new’ The Supply of Machinery (Safety)Regulations 2008 covers all machines (from lawnmowers to escalators). The updated Directive providesthe harmonisation of the essential health and safetyrequirements for machinery, through a combinationof mandatory health and safety requirements andvoluntary harmonised standards. The Directive appliesto new products put into the market for the first time.

BS EN 1152:2010Rules for the improvement of safety for existingescalators and moving walkways.

BS 8300:2009 + A1:2010This Code of Practice offers guidance for all buildingdesign, including general guidance for lifts, escalatorsand moving walkways. It incorporates amendments tomeet the needs of disabled people.

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BS EN 115-1:2008This European Standard lays out the safety rules forthe construction and installation of escalators andmoving walkways. Subsequently amended to BS EN 115:2008 Part 1, A 1 (for new equipment) and BS EN 115:2010 Part 2 (for existing equipment),and harmonised under the Machinery Directive.

BS 5656-2:2004This UK Standard covers safety rules for theconstruction and installation of escalators andmoving walkways. Part 2: Code of Practice for selection, installation andlocation of new escalators and moving walkways.

BS EN 13015:2001 Incorporating amendment 1 2008 (maintenance forlifts and escalators – Rules for maintenanceinstructions).

BS 7801:2011This UK Code of Practice provides rules for the safeworking on escalators and moving walkways.

ISO/DIS 25745-1This International Standard is in response to the rapidincrease in the consumption of energy on aworldwide basis. The Standard provides a uniformmethod of measuring energy consumption of all lifts,escalators and moving walkways.

New guidance from SAFedThe Health and Safety Executive asked SAFedto produce new guidance for the ThoroughExamination of escalators and movingwalkways. It advises regular thorough examinations ofmachinery by independent experts who arenot the regular maintainers of the equipment.

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Questions to consider

Is there any other advice on how toachieve optimum safety on myescalator/moving walkway?

The safety of a unit is largelydependent on the environment inwhich it operates and, with this inmind, the Lift & Escalator IndustryAssociation (LEIA) has launched asafety campaign ‘Safe & Sound’.Aimed particularly at young children,the advice focuses on the need forextra care getting on and off theequipment; in particular, keepinghands, feet and clothing clear ofmoving parts and behavingappropriately on the escalator/movingwalkway. It advises against takingpush chairs, trolleys or large packageson escalators.

Are there additional actions of olderchildren and adults I should be aware of?

Unfortunately misuse of units is rathercommonplace. Unconventionalactivities include sitting or ‘surfing’ onthe handrails, playing with combplates and handrail inlets, walking onthe outer decking and skateboarding,cycling or rollerblading.

Are moving walkways suitable forwheelchair users?

Inclined walkways are not suitable forwheelchair users. Some flatbed unitscan accommodate accompaniedwheelchair users. All premises shouldalways provide a lift for disabledpeople.

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How canStannahhelp you?24/7

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40,000Stannah install almost

lift products a year;making life a little easier every day See pages 43/44 for our complete product ranges

Installations worldwide from our 2012 statistics46

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Stannah Lift Servicesnationwide

Stannah has 11 regional service centres providingnationwide service, available 24-hours a day, 365days a year. These branches cover the entirecountry to ensure that we can always provideprompt service. Our out-of-hours, in-house callcentre is always waiting for your call. This nationwide ‘customer care’ is fast, reliable,efficient and ready to assist you day and night.

Bulk Agreements At Stannah we are proud of the fact that we cater forthe needs of everyone, be they a homeowner with asingle stairlift, or someone responsible for a numberof lifts of various makes and types. All of our brancheshave ‘bulk’ agreements with their local customers,such as hotels, leisure complexes and local councils.

National Contracts Our National Contracts department provides a singlepoint of contact for those customers with multiple liftsites spread across the country. From a central locationwe liaise with our branches on your behalf, in order to:

• Log and allocate breakdowns

• Deal with queries

• Co-ordinate repairs

• Log results of Supplementary Tests and Insurance Reports

We are currently working with companies from allsectors of the economy and industry, such as facilitiesmanagers for transport systems, leading retailers, pubchains, manufacturers, property companies andhousing associations.

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1 Scotland45 Carlyle Avenue, HillingtonIndustrial Estate, Glasgow G52 4XXTel: 0141 882 9946Fax: 0141 882 7503

2 North & North East EnglandWellington Road, Dunston,Gateshead, Tyne & Wear NE11 9JLTel: 0191 460 0010Fax: 0191 460 1143

3 North West England & NorthWales6850 Daresbury Park, Daresbury,Warrington, WA4 4GETel: 01928 703170Fax: 01928 714824

4 Midlands East48 Bleak Hill Way, Mansfield,Nottingham NG18 5EZTel: 01623 631010Fax: 01623 636182

5 West Midlands & Mid WalesUnit A6, Coombswood Way,Halesowen B62 8BHTel: 0121 559 2260Fax: 0121 559 8171

6 South Midlands & Home CountiesUnit 4, Boundary Road, BuckinghamRoad Industrial Estate, BrackleyNN13 7ESTel: 01280 704600Fax: 01280 701187

7 East AngliaUnit 27-28, Morgan Way, BowthorpeIndustrial Estate, Norwich NR5 9JJTel: 01603 748021Fax: 01603 743097

8 South West England & South WalesUnit 4, City Business Park, EastonRoad, Bristol BS5 0SPTel: 0117 955 9976Fax: 0117 955 5993

9 London & South East For service of passenger lifts, goods liftsand escalators:

Units 6-7, Swan Business Park,Sandpit Road, Dartford, Kent DA1 5EDTel: 01322 287828Fax: 01322 222720

For service of stairlifts, small service liftsand platform lifts:

No 1 Ravensquay Business Centre,Cray Avenue, Orpington, Kent BR5 4BQTel: 01689 822117Fax: 01689 883230

10 Southern England6 Ambassador Park Estate, Airfield Road, Christchurch, Dorset BH23 3TQTel: 01202 476781Fax: 01202 485424

Stannah Service Branches

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National Contracts DepartmentNo1 Ravensquay Business Centre, Cray Avenue,Orpington, Kent BR5 4BQTel: 01689 883240Fax: 01689 883241

Head Office and Major Projects Team Watt Close, East Portway, Andover, Hampshire SP10 3SDTel: 01264 364311Fax: 01264 338043

National Sales TeamUnit 8, Swan Business Park, First Floor, Sandpit Road, Dartford, Kent DA1 5EDTel: 01322 299800Fax: 01322 299801

Network Rail TeamUnit 8, Swan Business Park, Ground Floor,Sandpit Road, Dartford, Kent DA1 5EDTel: 01322 299845Fax: 01322 270526

Escalators and Moving WalkwaysUnit 8, Swan Business Park, First Floor, Sandpit Road, Dartford, Kent DA1 5EDTel: 01322 425013Fax: 01322 299801

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Stannah help people get on with their lives.Whether it’s a lift at the station, adumbwaiter at the coffee shop, a passengerlift at the office, a platform lift at the library,an escalator in the shopping centre, amoving walkway at the supermarket, agoods lift at the pub or a stairlift at home –we are there quietly helping life happen.

We design, manufacture, supply and install lifts to helplife flow. We do this with the utmost care for ourcustomers, our passengers and our staff. Our productsare quality engineered, safe and reliable and suppliedin the knowledge that we can maintain them andother manufacturers’ products 24/7 – efficiently andlocally via our service branches right across the UK.

By continually investing in new technologies, newproducts and our highly-trained nationwide workforcewe deliver value-for-money excellence. We are proudto be an independent family company whose specialistproduct and service divisions give our customersexpert support right across our portfolio.

A family of lift expertise

Passenger liftsWe first engineeredpassenger lifts in the 1860s.Today we offer our customersmore choice and flexibility.Our MRL lifts are hydraulicor traction, wall-mounted or

structure-supported, low or medium riseto carry from 6-33 people and we havea wealth of finishes to enhance anyinterior.

Escalators and moving walkways

Stannah supplies, installsand maintains a rangeof escalators andmoving walkways forapplications across theUK. These products are

maximising useable space in retailenvironments and moving people safelyand efficiently in busy public areas.

Platform liftsOur economical platformlifts solve thousands ofaccess problems every day.They are a simpleralternative to a traditionalpassenger lift for buildings

that do not have constant people traffic.Designed to carry up to 4 passengers,platform lifts are supplied in their ownstructure so can go almost anywhere.

Major lift refurbishmentand bespoke lifts

Stannah undertakesspecial lift refurbishmentand modernisationprojects, often to maximisethe use of new technologyand save operating costs.

We also supply and install bespoke liftsfor unique places, working with ourclients to their specifications.

Products in the Stannah range

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Service and goods liftsWhen it comes to movinganything from hot plates toheavy goods pallets,Stannah can provide thesolution. The Microlift isEurope’s best selling

dumbwaiter for loads from 50-100kg.Our Trolleylift range can handle loadsup to 300kg with floor-level loadingwhen required. When loads up to1500kg need to be moved theGoodsmaster range, which includes anattendant controlled lift, is the answer.Our heavy duty solutions for loads up to 3000kg complete the range. All our goods and service lifts help ourcustomers meet or exceed the ManualHandling Regulations.

Lift service and repairWe providelocal service,nationwidefrom ournetwork of

branches across the UK. Our highly-trained engineers look after thousandsof lifts 24/7, 365 days a year – ourown products and most types of liftsfrom all other manufacturers.

And last but not least...

StairliftsStannah stairlifts are asstylish as they are practical.Since 1975 over 500,000units have been soldworldwide, makingStannah global marketleaders in stairlifts.

All day, everyday, throughoutthe UK, we help keep people and goods moving.

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For further copiesFor further copies of Lifts: your questions answeredplease contact Stannah on 01322 277688.

Electronic versions (pageturner and pdf) are available fromwww.stannahlifts.co.uk.

Stannah Lift ServicesWatt Close, East Portway, Andover, Hampshire SP10 3SDTel: 01264 364311

www.stannahlifts.co.uk LYQ

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