linda ortega the administrative professional
TRANSCRIPT
Entering the Workforce
Becoming a Professional
Managing & Organizing Yourself
Working Ethically
Understanding the Workplace Team
Developing Customer Focus
The Administrative Professional
Employer Expectations
Skills, Skills and more Skills…
Technical skills
Interpersonal skills
Critical thinking skills
Problems solving skills
Professionalism
Productivity
Managing and Organizing Yourself
Prioritize your work
Ready to go principle
Avoid procrastination
Remember time is money and you are being paid to perform.
2
Storming 5
Adjourning
3
Norming
1 Forming
4
Performing
Developing Customer Focus
Records Management
Improving Communications Skills
Developing Presentations
Handling Communications
Planning Meetings and Events
Managing Records
Communication The Keys to Success
Improving Communication Skills
“What I hear you saying is…” vs “What did you say?!”
Listen to others as well as yourself
Pitch, tone, volume and rate of speech
Think it through, write it out, reread and edit
Use proper format for memos, letters, and reports
Developing Presentation Skills
Be Prepared
Plan for mishaps in the environment Ask ahead of time or visit the location
Bring hard copies as back up
Rehearse and know your subject thoroughly
Handling Telecommunications
Smartphones, laptops and network providers
Protect information using firewalls, antivirus and anti spyware packages
Receive callers and communicate pleasantly Transfer and place on hold carefully especially when handling multiple calls Screen as instructed to keep the boss happy Check voicemail twice a day or more frequently When leaving messages be courteous and get to the point quickly
Planning Meetings and Events
Give enough notice for all to attend & confirm date and time
Facilitate reaching decisions - identify issues and creatively problem solve (mediate)
Have an agenda and stick to it, respect time, provide a conference report to all attendees with in 48 hours
Managing Records