lindsay forcino: transforming intra “mess” into intra “success”
TRANSCRIPT
Presented by: Lindsay ForcinoEnterprise Community Strategist, Ricoh
Making our Intra-“Mess”into anIntra-“Success”
Ricoh’s Path to a New Work Style
J.Boye Conference 2016
Services© 2016 Ricoh USA, Inc. All Rights Reserved.
About Ricoh
Global and US presence Global technology company Global MFP market share
leader Leader in document
management Commitment to ethical and
sustainable behavior
Subsidiary of RCL, a 2016 World’s Most Ethical Company
© 2016 Ricoh USA, Inc. All Rights Reserved. 3
Wouldn’t It Be Great If…
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Global Strategic Acquisitions
2001 20041995 2006 2008 20122007 2014 2015
Printing Solutions
Europe
Service tomanage
enterprise-wideoutput
Analogto digital
technology
ITinfrastructureconnectivity
Integratedservices & solutions
for enhancedworkflow
Global Strategic Acquisitions
Intra-Mess
© 2016 Ricoh USA, Inc. All Rights Reserved.
Information challenges
Workforcechallenges Security,
compliance, and cost
Limited employee
collaboration / communication
Information Challenges
© 2016 Ricoh USA, Inc. All Rights Reserved.
Multiple intranets Scattered sales support resources 100+ disparate “WebEx-One”
communities 500+ separate SharePoint sites Inability to search across multiple
platforms No analytics No governance Version control issues Difficulty posting/updating information
Flood of unstructuredinformation
Manage iWorker
Productivity
Cost Effectiveness
Ensure Information
Security & Compliance
Optimize & Consolidate Information
StreamlineBusiness Process
DESIRED BUSINESS Outcomes
© 2016 Ricoh USA, Inc. All Rights Reserved.
© 2016 Ricoh USA, Inc. All Rights Reserved.
RWorld Evolution (Jive)
2011 2012 2013 2014 2015 2016Oct Launch of
RWorldJun Jive 7.01
UpgradeSep Cloud
Search in RWorld
Nov External User Groups off RWorld
Apr SSO Enabled
Sep Bulk Document Upload
Nov Sales forceto RWorld SSO
Mar HR Integration Automation
Apr Company Launch RWorld (Jive 6 upgrade)
May Mobile App for RWorld
Sep Jive for Office, Jive Anywhere & Photo Album
Feb Advanced Analytics
Feb Jive 8.0 UpgradeMar Jive Curate, Forms, SharePoint ConnectorsMayTembo Social Launch
Stabilization EffortContent Migration / Consolidation Effort
Impact and Success:Resonating with Employees
Continually survey employees for feedback
© 2016 Ricoh USA, Inc. All Rights Reserved.
91% of employees more engaged and better manage their work compared (+6%)
84% increased the effectiveness of how they collaborate with their peers
90% enable a better flow of information across departments (+7%)
90%key factor in information mobility
81% using to manage content and files
RWorld has become part of our DNA as an organization
Strong tool to help me achieve goals in my job
How did we operate without it?
It provides a connection with
my team that works in multiple
locations
© 2016 Ricoh USA, Inc. All Rights Reserved.
RWorld is awesome!
It allows me some insight about what goes on in other offices and with Ricoh employees across the country. It makes me feel more part of the team
My go to place for information
Great tool that I use everyday
Change is hard, satisfaction derived from having changed is priceless
Employee Feedback
Components for Success
© 2016 Ricoh USA, Inc. All Rights Reserved.
Executive buy-in and support Cross-functional collaborative
effort Governance & Advocacy
Program Training Find a support community
(or two) Benchmark before during and
after to measure success Continued improvements
What have we done well?
Improve employee productivity Executive support and
engagement Focus on middle management Focus on business value and
link to Information Mobility What does good look like?
Continued Improvement
© 2016 Ricoh USA, Inc. All Rights Reserved.
Our journeyis not over…
Lessons Learned
© 2016 Ricoh USA, Inc. All Rights Reserved.
Advocate Programfrom the beginning
Strategically balance our focus to include functional department needs
Mandatory training for all employees with platform launch
What we would have done differently?
Brainstorming Session
What have YOU done??
© 2016 Ricoh USA, Inc. All Rights Reserved.
Let’s Brainstorm Ideas
What does your ideal intranet look like now? What are your biggest challenges? What were your top lessons learned? Ah-ha moments that lead to increased user
adoption/engagement? How do we increase user productivity? How do we eliminate user headaches?
© 2016 Ricoh USA, Inc. All Rights Reserved.