listrak + olapic: elevating email engagement with user- generated content
TRANSCRIPT
#OlaSays #ListrakTrends©2016. All rights reserved. This presentation may not be recorded, copied, distributed or used without written consent from Listrak.
ELEVATING EMAIL ENGAGEMENT WITH
USER-GENERATED CONTENTJon Drennan and Ross Kramer
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BEFORE WE GET STARTED• We are recording today’s session and you will receive a link via email
• We’d like this to be interactive – please use the Q&A panel to ask questions throughout the presentation
• Follow the conversation on Twitter #OlaSays #ListrakTrends
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TODAY’S SPEAKERS
Ross KramerListrak CEO
Jon DrennanOlapic VP of Account Management
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ABOUT LISTRAK• Founded in 1999 • Marketing automation platform for online and omnichannel retailers• Retail experts• Profitable, growth company• Over 900 clients• Over 200 employees• Headquarters in PA, office in LA
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LISTRAK CLIENTS
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ABOUT OLAPIC• Founded in 2010 • Visual marketing technology company serving leading retailers
and brands• More than 300 clients worldwide• Headquarters in New York with offices in Cordoba, and London• Badged Facebook & Instagram Partner
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OLAPIC CLIENTS
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THE USER-GENERATED CONTENT REVOLUTION
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OWNED CONTENTContent designed and produced by an in-house team.
PAID CONTENTContent a brand pays to produce - generally through a content marketplace, an agency, or other third parties
OWNED MEDIADigital properties (ecommerce/web), mobile apps, email marketing subscription list, physical presence.
PAID MEDIAAdvertising, sponsored distribution.
EARNED MEDIASocial sharing and WOM distribution.
THE STATE OF CONTENT THE STATE OF DISTRIBUTION
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TODAY THERE IS AN IMBALANCE
QUALITY CONTENT
DISTRIBUTION CHANNELS
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MARKETERS ARE FEELING THE CONTENT CRUNCHAND THE DEMAND FOR VISUAL CONTENT
Not enough content. Brands are struggling to produce fresh content for every audience segment across every channel.
Ineffective content. Whether stock images or brand-created, finding a variety of high-performing, quality content remains a challenge.
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INTRODUCING EARNED CONTENTPOWERED BY VISUAL USER-GENERATED CONTENT
increase in CTR when shoppers interact with user-
generated content
43%
of consumers trust user-generated content more
than other branded images
63%
Conversion rate when shoppers interact with
user-generated content
2-3x
of millennials say UGC influences their product
purchases
53%
of consumers say they’d be more likely to buy clothing
online if ads featured photos of real people wearing it
32%
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SPREADING THE USE OF PHOTOSSAVVY BRANDS ARE EXTENDING UGC ACROSS THE CUSTOMER LIFECYCLE
ACROSS ALL MARKETING CHANNELS.
Print Marketing
Mobile Commerce
In-Store dvertising
eCommerce Email Marketing
Social Advertising Offline
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SPREADING THE USE OF PHOTOSBUT WITH SUCH A LARGE PERCENTAGE OF REVENUE DRIVEN FROM
EMAIL MARKETING, IT IS A CHANNEL RIPE FOR THE UGC OPPORTUNITY
Email Marketing
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• Increase in email conversion rate
• Increase in website traffic
• Increase in sales
• Increase in average order value
• Content generation
BENEFITS OF UGC IN EMAIL
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User-generated content outperforms brand content in trigger and promotional emails such as:
• Customer favorites
• Personalized product recommendations - based on purchase or browser history
• Product category promotions
• Cart Abandonment
• Inventory alerts, such as “back-in-stock” emails
EXAMPLES OF UGC IN EMAIL
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A UGC SUCCESS STORY
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MISSION: to help new parents find the best, safest, most useful and innovative products so they spend less time
shopping and more time enjoying parenthood.
Products are sold in store across the U.S. and online at www.giggle.com
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• Enhance richness of the giggle brand on-site
• Increase engagement
PHASE ONE: WEBSITE
Invite customers to share!
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ON-SITE RESULTS
• Collected more than 25,000 user generated photos• 25% product coverage throughout site
Sales
AOV
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PHASE TWO: UGC IN EMAIL
• Match website richness in email• Extend UGC into triggered emails to
increase branding and design
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+
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NURTURE CAMPAIGN: BROWSE AND ABANDON
Stock photo of last browsed product
Olapic UGC Images of browsed product
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TRIGGERED EMAILDAY 5
TRIGGERED EMAILDAY 2
feat. Olapic
TRIGGERED EMAILDAY 1
TRIGGERED EMAILDAY 4
feat. Olapic
TRIGGERED EMAILDAY 3
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Traditional Product Imagery Traditional Product Imagery+ User Generated Content
4.6% Increased
Click Through Rate
19.8% Increased
Revenue per Email
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NURTURE CAMPAIGN: SHOPPING CART ABANDONMENT
Triggered Email Triggered EmailFeaturing
Olapic
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PHASE THREE: MOBILE
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BEACONS
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YOU TOO COULD SEE SUCCESS!
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THANK YOU!
www.listrak.com
www.olapic.com