lists for leaders: list 9 - project delivery scorecard
TRANSCRIPT
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Project Delivery Scorecard … for Business Operations
One Stop LeaderShop®
The Complete Manager Training Program
Lists for Leaders: List 9
Presented by
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Lists for Leaders Series on SlideShare
Intro i Leadership Principles Intro ii Pillars of Business Operations List 1: Strategic Planning in Five Steps List 2: Service Quality Promises List 3: Secrets to Successful Hiring List 4: Cheap Training Ideas List 5: Performance Management Style Points List 6: Tips for a Successful Employee Survey List 7: Motivations for Managing Metrics List 8: Signs of Continuous Improvement List 9: Project Delivery Scorecard List 10: Rules for a Winning Budget Season List 11: Keys to Equitable Cost Allocation List 12: Vendor Selection Checklist List 13: Internal Control Wellness List 14: ABCs of Business Continuity Bonus! Little Lessons in Leadership
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Statement of Purpose
Project Delivery Prioritize your project pipeline and continually test for strategic
fit. Establish a track record for on-time, on-budget project delivery. Minimize risk. Sustain results.
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Contents
1. On-time delivery 2. On-budget delivery 3. Customer impact 4. Business impact 5. Employee experience 6. Risk management 7. Strategic alignment 8. Sustained results
The Project Delivery Scorecard … in Business Operations
One Stop LeaderShop® - The Complete Manager Training Program
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1. On-Time Delivery
Your company’s commitment of time and resources is not open-ended. Stakeholders will be anxious to gain the benefits of your project and then redeploy resources to the next big priority.
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The C-Suite approved a fixed amount of money to complete your project. That’s all they intend to invest. Predictability of earnings is a key financial goal of your executives. Think like an owner.
2. On-Budget Delivery
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3. Customer Impact
There are only two acceptable customer-facing outcomes for your project: a. It should be beneficial to your
customers immediately; or
b. It should be completely transparent to them.
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Projects are often a collaborative effort by operations and business lines. That said, make sure that your project does not significantly interfere with the company's selling effort.
4. Business Line Impact
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5. Employee Experience Projects, especially the big ones, can pull focus from day-to-day job responsibilities. Projects should not leave your employees worn and weary. Plan adequate resources to backfill the demands of daily processing.
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Project teams are obligated to protect the interests of customers and stakeholders. Minimize losses by managing risk.
6. Risk Management
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7. Strategic Alignment
Your project has strategic importance. It would not have been approved otherwise. Never allow your project to veer off course.
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Project benefits should be preserved in perpetuity. This is a notion that is often overlooked. Use metrics to confirm that project benefits have not been lost or diluted over time.
8. Sustained Results
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Prove that controlled change is possible.
That’s the mark of a capable forward-thinking leader.
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Intro i Leadership Principles Intro ii Pillars of Business Operations List 1: Strategic Planning in Five Steps List 2: Service Quality Promises List 3: Secrets to Successful Hiring List 4: Cheap Training Ideas List 5: Performance Management Style Points List 6: Tips for a Successful Employee Survey List 7: Motivations for Managing Metrics List 8: Signs of Continuous Improvement List 9: Project Delivery Scorecard List 10: Rules for a Winning Budget Season List 11: Keys to Equitable Cost Allocation List 12: Vendor Selection Checklist List 13: Internal Control Wellness List 14: ABCs of Business Continuity Bonus! Little Lessons in Leadership
More Lists for Leaders on SlideShare
You are here ※
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Workbook CD ROM
One Stop LeaderShop® is a comprehensive, convenient and affordable manager training course. We teach managers the 5 leadership principles and 14 business practices they need to drive performance, including Practice 9: Project Delivery.
Our course is purposely written as an independent study program (classroom optional). For more information about Project Delivery please follow these links:
Paperback Book E-Book
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Workbook CD ROM
One Stop LeaderShop® The Complete Manager Training Program
Complete 14-Volume E-Book links:
One Stop LeaderShop® - The Complete Manager Training Program Visit us at www.onestopleadershop.com
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One Stop LeaderShop® The Complete Manager Training Program
Complete 6-Volume Paperback Book links:
Workbook CD ROM
One Stop LeaderShop® - The Complete Manager Training Program Visit us at www.onestopleadershop.com
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Also available on SlideShare How to Be a Great Employee
Lesson 1: Think Strategically Lesson 2: Follow a Set of Guiding Principles Lesson 3: Be a Responsible Corporate Steward Lesson 4: Care About Customers Lesson 5: Say It With Numbers Lesson 6: Manage Yourself Lesson 7: Redefine Professional Growth
Advice for career-minded beginners!
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Also available on SlideShare Leadership for the Time of Your Life
Recent Graduate Young Professional Manager of Managers C-Suite Executive
Need solutions? … help has arrived!
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Also available on SlideShare Perfect Pairings
Some business practices are simply meant to be together!
Strategic Planning & Equitable Cost
Allocation
Performance Management & Employee Satisfaction
Service Quality & Vendor Management
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CEO’s, Managers, Job Seekers and Recent Graduates! Click to learn more about our affordable manager training program.
Author, Trainer, Operations Professional CEO, One Stop LeaderShop®
Thank you for visiting One Stop LeaderShop®
The Complete Manager Training Program
Mary E. Vogan
One Stop LeaderShop® - The Complete Manager Training Program Visit us at www.onestopleadershop.com