LIVINGSTON PLACENEWS & VIEWS

SPRING 2013

LOOKINGFORWARD

Managed byOwned by

OUR CHARITY OF CHOICE PROVIDES CRISIS NURSERIES

Thanks to your suggestions and a thorough selectionprocess, we are now partnered with Children’s CottageSociety as the charity of choice for our four downtownproperties. All the proceeds raised through all our buildingevents will benefit them and our target for the year is$10,000. Children’s Cottage offers a wide range of programsfor parents and children in Calgary, strengthening familiesby demonstrating leadership through a network of crisis,respite, and family support Services.

Crisis nurseriesTheir services include two homes that providea safe and comfortable place for children tostay when their families are in crisis. Theycare for children up to three days at a time,allowing respite for parents or a placementfor a child, newborn to age eight, withnowhere to go.

Some statisticsLast year, the two Crisis Nurseries cared for 1146children from 805 families who stayed an average oftwo days. Unfortunately, 1567 children from 925 familieswere turned away due to lack of space.

Events to support our charityBetween February 25 and March 8, we had a drive for food, clothing and other items for thechildren. Thanks so much for the large number of items donated by all four downtown properties:

• FOOD – 119 items

• CLOTHING – 702 items

• COSMETICS and DIAPERS – 524 items

• TOYS (games, books, CDs) – 20 items

• BEDDING/BATH – 23 items

• OTHERS (batteries, lunch bags, garbage bins, etc.) – 185 items

Our next event for Children’s Cottage Society will be the Wine and Beer Tasting scheduled forMay 30 in the Livingston Place Club. Tickets will be available soon and we look forward to seeingyou there for what promises to be our best event ever!

If you wish to donate, volunteer or find out more detailsabout the programs at Children’s Cottage Society pleaseclick here to visit their website.

Blood Donor ClinicsSave Lives!

We helped to save 1356 lives in2012 because you donated a totalof 452 units of blood at our blooddonor clinics! Sixty-nine units ofblood were collected at our firstBlood Donor Clinic for 2013 atJamieson Place. This helped tosave 207 lives.

The following Blood Donor Clinicswill be held again during 2013 inJamieson Place, in the third floorConference Centre:

• Wednesday, May 298:30 am to 1:30 pm

• Wednesday, July 318:30 am to 1:30 pm

• Wednesday, November 208:30 am to 1:30 pm

Quarterly Survey

In our last survey we asked youhow we can improve the qualityof our building website. While thecomments were mainly positive,many of you also offeredconstructive suggestions that wereally appreciate receiving.

As a result we will be makingsome changes to website contentand delivery in the near future.

Thank you for your responsesand your suggestions!

This issue, our focus is on thisquarterly newsletter. Click hereto provide us with your commentsand suggestions

8%

25%

5%

4%

15%

6%

37%

Court appointments

Losing patience

Fussy babies or childbehavioural issues

Parental illness

Parent–stressed/exhausted

Homelessness andfinancial issues

Reasonsfamilies use thecrisis nurseries

Sip and sup at 2013 wineand beer tastingThe annual Wine and Beer tasting hasbecome one of our most popular tenantevents! It is a fun and delicious networkingopportunity for tenants, and also a greatfundraiser for our charity of choice,Children’s Cottage. Proceeds of nearly$4500 from the past twoyears have beendonated to a varietyof community causes.

This year’s event isThursday, May 30,starting at 4 pm atLivingston Place in thesecond floor lounge.

Information about ticket purchases willbe available soon. In the meantime,tease your palate with these details:

• Wine and beer from Willow ParkWines & Spirits

• Savory appetizers from GreatEvents!

• Tasty draws, with prizes up to $500in value.

Mark your calendar now for thispremière cru event!

Art Show features Calgary’s ‘Group of Seven’

During the week of April 8, take a few minutesto visit the Y&Y Oil Painting Art Show, a Calgarygroup of seven artists focused on abstract andlandscape oils. The Y&Y Art Show will be locatedin the Jamieson Place Winter Garden from 8 amto 4:30 pm daily. Click here for more detailsabout the artists and their work.

AROUNDTHE BUILDING

Spring food drive helps needy veteransThrough your generosity we collected almost 1,000 pounds of food for the Veteran’s FoodBank in 2012. This year’s Food Drive takes place from April 1-19. To make a donation, placenon-perishable food items in the main floor drop box near the security desk, and you canthen enter a draw to win a great gift! Here are the most needed items:

• Canned fish

• Meat

• Fruit

• Vegetables

• Beans

The Calgary Veterans Food Bank is part of the Calgary Poppy Fundthat assists needy veterans, their widows and dependents withmedical, shelter, food and dental care. The Food Bank sends outmore than 65 food hampers a month to veterans who needshort-term help.

Staff and volunteers say many veterans live below the poverty line, often avoiding otherfood banks and social service agencies. Thanks in advance for your 2013 contribution!

Toque Tuesday ‘raised the roof’in our buildings!Nearly a third of Canada's homeless are betweenthe ages of 16 and 24. On February 5, Calgaryparticipated in the 16th annual ‘Raising the Roof’campaign to end youth homelessness in Canada.Local volunteers sold toques throughout Calgaryon Toque Tuesday to support our local homelessnessprograms.

Nearly $4000 was raised at our four downtown properties — Jamieson Place,Livingston Place, Intact Place and BP Centre. Thanks to everyone who supportedthis important cause!!

• Stew or hearty soup

• Coffee

• Tea

• Macaroni and cheese

• Pasta and sauce

• Rice

• Powdered or canned milk

• Cheese spread

• Peanut butter

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AROUNDTHE BUILDING

WHAT IS ClikFIX?Bentall Kennedy is committed to meetingthe needs and expectations of our tenantsin an effective and timely manner. To dothis, we have designed a proprietaryServCtr system called ClikFIX that allowsus to custom-configure the service levelrequirements of the properties we manage,and to closely monitor our progress inresponding to each service requestwe receive.

HOW DOES ClikFIX WORK?• A tenant or other user contacts our

service centre by telephone, web,email or fax.

• Each request forinformation or servicesis processed by a BuildingService Representative(BSR).

• If a user has requestedroutine information, theBSR simply answers the questionand logs the transaction for futuretracking.

• If a service request is placed, the BSRprocesses the request and a work order isgenerated. The work order is immediately routed electronically to the appropriatebuilding operations personnel orapproved contractor.

• Users who are designated as keycontacts can choose to be automaticallynotified of key events around a service –a particularly useful feature for largertenants with multiple requestsoutstanding at any given point in time.

• When the work is completed, the jobstatus is updated to “Resolved”.

• Prior to closing the work order, theassigned technician will add finalcomments and cost information,if applicable.

WHAT HOURS DOES ClikFIX OPERATE?Tenants have the option of submittingservice requests 24 hours a day, seven daysa week.

WHAT IF I WANT TO REQUEST SERVICEAFTER NORMAL WORKING HOURS ORON THE WEEKEND?Outside of the building’s core businesshours, urgent requests will be addressedright away. Non-urgent service requestswill be addressed the next business day.

HOW DO I CONTACT ClikFIX?For your convenience, there are four waysto contact ClikFIX…

WHAT IF MY SERVICE REQUESTIS URGENT?If your request is due to a life-threateningissue, please call 911 before contactingthe service centre. For all other requests,phone the service centre directly at1-866-ClikFIX (254-5349).

WHAT IF I WANT TO CALL THEPROPERTY MANAGER OR SITEMANAGER DIRECTLY?You are welcome to discuss your serviceneeds directly with building staff or yourproperty manager. They will either inputyour service request into the ClikFIX systemfor you or provide the details of yourrequirements to the service centre.

HOW DO I LEARN MORE ABOUTClikFIX?We’d be happy to answer any additionalquestions you may have. For moreinformation on ClikFIX:

• Visit www.clikfix.com and click on“About ClikFIX” where you can viewan online demo or download ourUser Guide.

• Call us at 1-866-ClikFIX (254-5349)or email service@ClikFIX.com.

ClikFIX Frequently Asked Questions…

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AROUNDTHE BUILDINGIdentity TheftRecent statistics show that Canada’s largest credit bureaus, Equifaxand Trans Union, receive over 1,800 identity theft complaints fromCanadian citizens every month. In general terms, identity theftoccurs when someone takes possession of your personal datawhich may include your name, address, social insurancenumber, credit card numbers, passport number and/ordriving license number. The crime is committed with theintention to take illegal advantage of your identity.In more severe cases, identity thieves may try tosell your property and embezzle the money.

The six main types of identity crime are:

• Identity theft

• Cheque fraud

• Credit card fraud

• Bank fraud

• False ID fraud

• Passport/Visa fraud

Here are some tips to help you avoid identity theft:

• Don’t share your personal information over the internet unless you are on a securedwebsite (look for HTTPS:// and a yellow padlock in the right corner of your screen).

• Don’t provide any personal information over the phone unless you have made the phonecall and know who you are talking to.

• Always deposit outgoing mail only in the mailboxes of Canada’s postal service.

• Ensure you file a Change of Address Notification with Canada Post at your local post officeor online and inform all financial institutions of your change of address, before you move.

• Contact your credit card or utility companies if credit card statements and utility bills are notdelivered regularly in your mailbox.

• If you plan to take a long holiday abroad, ask your neighbor to collect your incoming mail foryou and keep it until you return.

• Shred any sheets of paper containing personal information before you throw them away.

For more information, click here to visit the Canadian Anti-Fraud Centre.

STAFF PROFILE

Jo AnnDickieSenior Property AdministratorJamieson Place and Livingston Place

Jo Ann Dickie hasbeen with BentallKennedy since 2005and is responsible fortenant accounts,processing invoices,and administrativeprocedures for bothproperties.

Jo Ann also providesbackup support tothe Tenant Relations Managers and helpswith special events related to TenantAppreciation, Sustainability, and theCalgary Stampede.

What Jo Ann likes most about her rolewith Bentall Kennedy, is the “opportunityto work with great people and have aresponsibility for these two outstandingdowntown buildings”.

When not at work, Jo Ann enjoysspending time with her husband and12-year-old daughter and is a self-proclaimed shopaholic.

Jo Ann can be contacted at 403-303-2479or jdickie@bentallkennedy.com.

Children’s Wish FoundationThis is the third year that all the proceeds of the bottle exchange program in ourfour downtown properties will go to the Children’s Wish Foundation, a non-profitorganization that for nearly 30 years has been fulfilling the wishes of thousandsof children diagnosed with life threatening illnesses.

Over the past two years, we helped them to raise $64,000 that was usedto fulfill the wishes of six children, and nearly $6,500 has been raisedalready this year. Thanks for your continuing contributions to thisimportant cause.

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HEALTH &ENVIRONMENT…

This newsletter is produced quarterlyby Bentall Kennedy for tenants, serviceproviders, and employees at LivingstonPlace. Articles from this newslettermay be copied or reproduced by citingthe source. If you have questions/suggestions, please contactGeneral Manager Keri Cormier atkcormier@bentallkennedy.comor 403-303-2461.

Alternative commuting paysduring Environment WeekProtecting Canada's natural environmentreaps a world of benefits for Canadians, fromstrengthening the economy to enhancing ourhealth and quality of life. Canadian EnvironmentWeek is the perfect time to celebrate ourachievements and initiatives in tackling climatechange and reducing air pollution.

Environment Week takes place this year duringthe week of June 2. On Thursday, June 6 that week, we will again be offering a healthycomplimentary breakfast to building commuters who carpool, use public transit, bike orwalk to work! Watch for more details!

TIME TO CARE ABOUTTHE EARTH

Earth HourAll Bentall Kennedy downtown buildingsturned off their lights between 8:30 and9:30 pm on March 23 in support of climatechange. For more information on earthhour, visit www.earthhour.org.

Earth DayEarth Day on April 22 is the largest, mostcelebrated environmental event in the world.Each year we have handed out tree seedlingsrepresenting 1000 new trees planted. Thisyear we will continue the tradition by offeringtree seedlings in the building main floor lobbyfrom 11:30 am to 12:30 pm. For ideas andtips to help you celebrate Earth Day visitwww.earthday.ca.

Five ways to fight the flu!You can play an active role in staying healthy and preventing the spread of the flu virusat work and at home. Just follow these five simple rules:

1. Get your flu shot.Getting a flu shot every year is one of the most effective ways to prevent catching andspreading the flu virus.

2. Wash your hands frequently.Wash your hands often with soap and warm water for at least 20 seconds to help removebacteria and viruses. Wash before and after eating, after you have been in a publicplace, after using the washroom, after coughing and sneezing and after touchingsurfaces that may have been contaminated. An alcohol-based hand sanitizeris also effective in killing viruses.

3. Keep your hands away from your face.In most cases, the flu virus enters the body through the eyes,nose or mouth.

4. Cough and sneeze into your arm, not your hand.If you use a tissue, dispose of it as soon as possible and washyour hands.

5. Keep common surface areas clean and disinfected.Doorknobs, light switches, telephones, keyboards and other surfaces can becomecontaminated with all kinds of bacteria and viruses. Regular cleaning and disinfectingof these surfaces with normal household disinfectants can help. Viruses can live on hardsurfaces for up to 48 hours.

And…if you get sick, stay home!If you think you have the flu, you should stay home from work until your symptoms aregone. If your symptoms get worse, call your health care provider.

Click here for more information.