luncheon workshop: icelandair – implementation of r753 ... · icelandair-implementation of r753...
TRANSCRIPT
WELCOME toLuncheonWorkshop:Icelandair– ImplementationofR753
Icelandair -implementationofR753JúlíanaÞórdísStefánsdóttirManagerAltea DCSCM&BRSIcelandair
SarahSamuelAPACHeadofCommercial,AirportSolutionsAmadeus
Bangkok,ThailandMay2017
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Baggage- thefacts
• 6.5mishandledbags/1,000PAXin2015(SITAreport)• 50.7%cutintotalmishandledbagssince2017(SITAreport)• 22.4BNsavedsince2007(SITAreport)• $100/returnlostbagtopassenger(IATABaggagedocument)• $2.3billionspentinsettlinglostbaggageclaimsin2015(IATABaggage
document)
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IATAR753 - basicoverview• Nobaggagemandateuntilnow• Since2007reducedlostbaggageby50%• Butlostbaggagestillcosts$2.3BN• 2013IATAmembersdecidedtheywouldintroduce
mandatorytrackinginformation• Trackedat4keypoints:Check-in,Loading,Transfers,
Arrivals• NowrecordhandoverfromPAXtoairlines&send
informationelectronically;can’tjustuseabingosheet.• ResolutiontobecomemandatoryinJune2018• Timetodriveourindustryforward,andfollowbest-case
examples
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HowweoperatedpreR753BINGOstickersfortracking
Manuallymanagedtransferbagsore-sortationsysteminstalledatKEF
Slowlyandquiteerroneous
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ChoosingasolutionPrice - riskwiththefactwewerethefirstcustomersbutwithAmadeus’historytherewaslimitedriskwhenitcametowhattheycouldoffer.
R(P)753compliantbefore2018deadline.
Seamlessintegration- Altea airline,theintegrationofthesystemwasmuchsimpler.
Fastimplementation- ultimatelywiththisintegration,implementationwasmucheasier.Interfaceswerereadytobeconnected,back-enddevelopmentminimalandtestingmuchsmoother.
Continuouslyevolvingsystem- moredevelopmentsarebeingmadeineverynewrelease4timesayear.Newfunctionalitiesthatweasanairlineandgroundhandlerneedforourprocessestobeevensmootheronsiteareandhavebeenimplementedforus.
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ImplementingBRSsolutionStillawaitingcontentforthis
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HowwenowoperateThewholeprocesshaschanged,wehavecompletedournewproceduresforlostbags.
Likeyoucanseefromthepicture,therearefewerstepsforourstaffeventhoughtherearemoretouchpointsontrackingthebags.WithBRSitwillcutdownareprocessingtime.InadditiontothisslidewehaveascanningpointafterthebagshavebeenrushedfromourdriversthatdriveouttheRUSHEDbagsinIceland.
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Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May
AMADEUSBRS2015/16
BEFOREAMADEUSBRS2014/15
Icelandair delayedbagsper1,000passengersafterR753solutionvs beforeR753solution
Sinceimplemented,lostbaggage
per1,000passengersforairlineshasbeenreducedby18%
Delayedbagsp
er1,000pax
BenefitsthankstoR753compliancy
BEFOREAMADEUSBRS2014/15
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Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May
AMADEUSBRS2015/16
Icelandair delayedbagsper1,000passengersafterR753solutionvs beforeR753solution
Delayedbagsp
er1,000pax
BenefitsthankstoR753compliancy
250,800€120€/BAG*
WITHOUTAMADEUS11,848WITHAMADEUS9,758
AMADEUSSAVED2,090BAGS
*Figuretakenfrombaggagefiguresin2015/16
-41%
TypeBmessagesthatarenotrequiredfordepartingflightsofIcelandair outof
Keflavic Airport
430,000€Messagecostsavingsestimate
forIcelandair (asanairline)over5years
AltéaDCS
&
AirportBRS
BaggageSupervisor
Workstation
DCSA
DCSB
DCSC
DCSD
DCSE
DCSF
AnyworkstationwithInternetaccess
HandHeldTerminal(HHT)
3G/4G
IndustryStandardDevices(COTS)
SecurecommunicationviaanyWi-Fi/3G/4Gconnection
SupervisoraccessviaWebUserInterface
Centrallymanagedapplication– instantaccesstolatestfunctionality 100%reconciliationbetween
AltéaDCSandBRSwithshareddatabase
Supportfor3rd partyDCS
NoLocalServers
IndustryStandardCompliant
AmadeusBRSoverview
BenefitsofAmadeusBRS• TrainingononenewUImakesiteasier• Youonlyneedaweb-browsertousethesystem• Thehardware– goodtechnologyandhoweasyitistouse• Thefactit’sacloudbasedsolution,makingimplementation
acrossmultiplesitesveryeasy&configurablecentrally• Thefactittakesonlydaystoset-up,notweeks• Updatesmadecentrally=noproblems• Altea penetration:
o makingGHwithmanyAltea airlinesanevenmoreattractivepropositionforflightsthatareawayfromtheirhomeairports
o MessagingcostbenefitsforairlinesusingAlteao Examplesofsmoothcutovers
• Showtheslideonthenumberofsiteswenowhave
• Altéa productsareintegratedandmaintainedaspartofthesolution.
• Noupgradehiddencosts.Handlerslog-ineverydaytothelatestversion.
• Nolocalserverinfrastructuretopurchase,maintainandsupport,easydeploymentandservicescalability.
• Notechnicalexpertiserequiredon-site.• Nolongupgradewaitingperiods.• Multi-airportdeploymentfromcentralsourcewithsame
versionacrossallsites.• Communitybasedsolution- requirementsapprovedby
thecommunityareaddedtotheroadmapandmadeavailabletoallmembers
Icelandair nextstepswithBRSsystem
Moveforwardwithlostandfound– R753enablesbettermanagementofbaggageinternallyforPAX
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Thankyou