luxury hues group 2012

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Luxury Hues Group

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Luxury Hues Businesses are focused on partnering with organizations offering premium products and services and customer engagement platforms with the affluent segment in Asia Pacific markets. The Luxury Hues Group Private Ltd. (http://www.luxuryhues.com/) comprises the following business verticals: 1. LH Consulting Pvt. Ltd. - http://www.luxuryhues.com/lh-consulting.html) 2. Quintessentially Lifestyle Services (India) Pvt Ltd. - http://www.quintessentiallygroup.com/ 3. Luxury Marketing Council, India- http://luxurycouncil.com/ 4. HighStreetLabels.com and HighStreetLabels.in https://www.highstreetlabels.com/default.aspx https://www.highstreetlabels.in/index.aspx

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Page 1: Luxury Hues Group 2012

Luxury Hues Group

Page 2: Luxury Hues Group 2012

World’s leading luxury lifestyle group with an

irresistible package of offers, benefits and privileges

Brings the smartest, most imaginative marketers of

luxury products and services together to explore

best practices and critical issues

Exclusive online private sales platform offered to American

Express GNS card members in the Asia

Pacific region

Conceptualizing & Implementing

a range of Business Solutions

Quintessentially Group

Luxury Marketing Council

HighStreetlabelsLH Consulting

The Luxury Hues Umbrella

Our different Business Units provide specialized services to the premium segment in the Asia Pacific

Region

Page 3: Luxury Hues Group 2012

The world’s leading luxury lifestyle group

A global private members club

A 24 hour luxury service, available 7 days a

week, 365 days a year

Great insight into, and access to the lives of

high net worth individuals

A virtual passport to the finest things in life

Physical offices in 66 cities worldwide

What is Quintessentially?

Luxury Hues is the India Franchise Holder for Quintessentially

Page 4: Luxury Hues Group 2012

Quintessentially GroupTHE GROUP ENCOMPASSES 32 COMPANIES ACROSS VARIOUS VERTICALS

Page 5: Luxury Hues Group 2012

Quintessentially Global Offices66 CITIES ACROSS THE WORLD

Page 6: Luxury Hues Group 2012

Quintessentially Lifestyle India

Quintessentially BoardAmit Dutta – Managing Director

Quintessentially Concierge

Mishti Bose, Group CEO

Quintessentially Events & Weddings

Liza Varma, CEO

Quintessentially Travel

Parthaa Kundu, CEO

Quintessentially Lifestyle India has Quintessentially Concierge, Quintessentially Events & Weddings & Quintessentially Travel under

its umbrella

Page 7: Luxury Hues Group 2012

THE VISIONQuintessentially India would like to connect with Affluent Indians in whatever they do; to provide unique and top of the line solutions for their lifestyle needs

What we do in India?

Scope of servicesTravel

Restaurants and nightclubs

Entertainment, sports, arts, and culture

Shops, services, health and beauty

Property management and practical

assistance

Bespoke wedding planning services

Quintessentially members have access to thousands of benefits and privileges with the best hotels, restaurants, clubs, spas, luxury products and practical services across the globe.

THE CONCIERGE SERVICE

Page 8: Luxury Hues Group 2012

CORPORATE PARTNERS

REAL ESTATE

Loddha Group

DLF

Nitesh Estates

Embassy Group

PRIVATE WEALTH

Standard Chartered

AUTOMOBILES

Mercedes

The PartnersOUR KEY CORPORATE AND SERVICE PARTNERS

SERVICE PARTNERS

HOTELS

Taj

Oberoi

Leela

LeMeridien

Four Seasons

DINING AND NIGHTLIFE

Hakassan

Villa 39

Circa

Olive

LAP

HYPE

Trilogy

China House

LUXURY RETAIL

Jimmy Choo

Bottega Veneta

Canali

Ermenegildo Zegna

Gucci

Cartier

SPA

Amatra

Levo

Myrah

Soham

Page 9: Luxury Hues Group 2012

Excellent opportunites are offered to members to ensure engagement and build loyalty through:

NewslettersExclusive offers with partners for dining, spa, fitness, travel – With global accessArticles on luxury and lifestyle

Topical EmailersAn emailer designed with exquisite products for special occasions, members’ & spouses’ birthdays / anniversaries

Partner OffersExclusive offers for Quintessentially members

Events Access to exclusive events – art, entertainment, fashion, nightlife, sport and diningInformation sent to members through a monthly events calendar

Quintessentially magazine (advertising costs involved)A global luxury lifestyle magazine published by Quintessentially UK,

Engaging with our members

Page 10: Luxury Hues Group 2012

MONTHLY NEWSLETTERGlobal newsletters are sent to members on a monthly basis, with recommendations & benefits in luxury lifestyle worldwide

Dining

Nightlife

Luxury retail

Destinations

Travel (Yachts / Cruises / Air charters)

TOPICAL NEWSLETTERGift newsletters are sent during festive occasions

Travel newsletters are sent through out the year with destination recommendations and packages

NewslettersMEMBERS ARE KEPT UP TO DATE ABOUT OFFERS AND RECOMMENDATIONS THROUGH NEWSLETTERS

Page 11: Luxury Hues Group 2012

Topical Emailers

TO ENGAGE MEMBERS WITH RECOMMENDATIONS GIFTS, DINING, TRAVEL, WEDDINGS & SPECIAL OCCASIONS

TRAVEL & DINING WEDDINGS GIFT RECOMMENDATIONS

Page 12: Luxury Hues Group 2012

With over 100 partners across India, Quintessentially creates exclusive experiential offers for members

Dining

Nightlife

Spa

Travel

Partner Offers

Page 13: Luxury Hues Group 2012

Quintessetntially members get access to global events as well as luxury lifestyle events in their own country, in the fields of -

Art

Entertainment

Fashion

Sport

Social causes

Luxury retail

EventsA MONTHLY EVENT CALENDAR WITH ACCESS TO EVENTS ACROSS THE SPECTRUM

Page 14: Luxury Hues Group 2012

Please order a 2 kg chocolate cake from Sweet Obsession. It should be delivered to the Q office before 5pm today. It must have the following message inscribed on it: Dear Team Q “You can have your cake and eat it too. You deserve it.”

Thank you for the wonderful care and attention we received at Singapore. We are on our way to the airport directly from shopping and request you (a) to inform the hotel to complete the checkout and (b) SMS me Raghav's number so that I can thank him too (he received us at the hotel and said he was the relationship manager for Q)

Q members speakSEE WHAT OUR MEMBERS HAVE TO SAY ABOUT OUR SERVICE

I've been an active Quint user for the last four years, and am a good friend of Ben Elliot, the founder. Only recently started using Q's India services as usually my office manages most of my needs. I would like to compliment the helpfulness and efficiency of Bhaskarjit. He's extremely affable, polite, and helpful. I’m very impressed with the level of service.

I have to say that Mr. Bhaskarjit Sharma from your team has been extremely helpful and I am sure you guys will have great success if people like him continue to work for you“

Page 15: Luxury Hues Group 2012

Complete “Peace of mind”

the entire planning of the wedding is entrusted to a global organisation known for its expertise in the luxury space

Quintessentially Weddings

Page 16: Luxury Hues Group 2012

Quintessentially Weddings provides you with a truly exceptional wedding planning service leaving you to remain completely stress free and able to fully enjoy the preparation and the big day.

Highly experienced and efficient team

Reputation for attention to detail

Exemplary budget management

Enthusiastic and steady approach

Every little detail…

Page 17: Luxury Hues Group 2012

Why Quintessentially for your big day?

Both global and local expertise 66 offices around the world 32 verticals in lifestyle space including bespoke travel services, wines, villas, music, flowers, artists, aviation, design, communication etc

Wide network of both global and local partner and supplier network across the lifestyle space

Access to international and local performers, celebrities and artists

Understanding of the luxuriant lifestyle

A WIDE SELECTION OF BEST-IN-CLASS VENDORS AND Q SISTER COMPANIES IN INDIA AND ABROAD.

Page 18: Luxury Hues Group 2012

At Quintessentially Weddings we use the network of contacts and sources available to us from all our sister companies.

Quintessentially Travel & Quintessentially EscapeTo ensure you get your dream venue, and your dream honeymoon. And to co-ordinate travel and accommodation not just for you, but also your guests

Quintessentially FlowersTo create the perfect setting

Quintessentially DrivenFor a flawless and elegant arrival to your wedding

Each of the 60 Quintessentially offices worldwide has a book of contacts for the ultimate in venues, florists, caterers etc that are always at our disposal

FLAWLESS EXECUTION FROM THE BEGINNING TO THE HAPPILY EVER AFTER

Why Quintessentially for your big day?

Page 19: Luxury Hues Group 2012

Our Services

Our signature poise, attention to detail and creativity combined with unique access to industry luminaries and preferential rates to match, mean that it’s goodbye to the stresses of wedding planning and hello to a beautiful wedding day full of joy and personal touches.

A HOLISTIC APPROACH TO YOUR WEDDING PLANNING

Page 20: Luxury Hues Group 2012

Invitation design

RSVP and guest management

Venue identification and bookings

Designing thematic décor for each occasion

Lighting and special effects like lasers

Entertainment and artist management for international, Indian, classical, Bollywood, singers, dancers, live bands, DJ’s and any other performers

Catering and menu selection and coordination

Wine and liquor selection and sourcing

Guest and wedding party logcistics

Still photography and videography

Bespoke honeymoon packages

Horses, elephants, cars or any other such requirements

The Bouquet

Our Services

Page 21: Luxury Hues Group 2012

Gift selection and gift wrapping to be sent with invitation card

Trousseu selection for bride and groom with our association with the designers and jewellers

Styling the bride and groom

Suggestion on make up artists and hairstlist for every occasion with trials

Pre wedding grooming for bride and groom in terms of dieting,therapies,yoga and other forms of excersizing

Assistance in gift selection and gift wrapping for family and friends

Supervision on family performances by professional choreographers

We lend our services to a diversity of faiths

Other Services

Page 22: Luxury Hues Group 2012

Each and every small step towards becoming man-and-wife is but a big celebration.

Roka

Sagan

Tilak

Sagai - Ring ceremony

Bachelors’ night for bride & groom

Youngters party

Mehendi

Haldi

Cocktails

Sangeet

Wedding ceremony- Sehra-bandi, Band-bajaa, Jaimal, Pheras, Kanyadan, Doli

Vidai

Post wedding reception

The Celebration

Page 23: Luxury Hues Group 2012

weddingsaround the world

Page 24: Luxury Hues Group 2012

St. Petersburg, Russia Wedding

WHERE:

Lake Palace & Cameron Gallery, Catherine Palace

WHAT THEY ATE:

Crab with ginger on pumpernickel bread, caviar on

ice with blinis and condiments, gazpacho and pata

negra ham

WHAT THEY DRANK:

Raspberry mojitos

ONE OF THE BEST BITS:

After being taken by horse and carriage to the

lakeside, guests were rowed by boatmen to the

Lake Palace for the ceremony in beautiful custom

made boats

Page 25: Luxury Hues Group 2012

St. Petersburg, Russia Wedding

WHERE:

Throne Room, Catherine Palace

WHAT THEY ATE:

Buckwheat blinis with smoked salmon and crème

frâiche, whole roast fillet steak with red wine jus andcreamed spinach, lemon and raspberry tart

WHAT THEY DRANK:

Tattinger

ONE OF THE BEST BITS:

An intimate performance by the Bolshoi Ballet and Elton John

Page 26: Luxury Hues Group 2012

Countryside Wedding - Italy

WHERE:

WHAT THEY ATE:

WHAT THEY DRANK:

ONE OF THE BEST BITS:

Castello di Spaltena, Tuscany

Dario Ceccini prepared a fantastic a whole spitroast Turkey as feature to the Italian buffetincluding hand-made roast pepper ravioli withfresh pesto and toasted pine nuts and chargrilledMediterranean king prawns

Brunello di Montalcino

Fire eaters surprised the 200 guests with anincredible acrobatic performance

Page 27: Luxury Hues Group 2012

Scope of Services – Quintessentially Concierge

THE VISIONQuintessentially India would like to connect with Affluent Indians in whatever they do; to provide unique and top of the line solutions for their lifestyle needs

Scope of servicesTravel

Bespoke event planning services

Restaurants and nightclubs

Entertainment, sports, arts, and culture

Shops, services, health and beauty

Property management and practical

assistance

Quintessentially members have access to thousands of benefits and privileges with the best hotels, restaurants, clubs, spas, luxury products and practical services across the globe.

Page 28: Luxury Hues Group 2012

Quintessentially Events

Event ProductionPrivate PartiesCorporate EntertainmentPress EventsCharity FundraisersFashion ShowsWeddingsStore & Product LaunchesAward CeremoniesBrand ExperiencesConferencesLive Events

Page 29: Luxury Hues Group 2012

Quintessentially Travel

.

A global luxury tour operator offering unforgettable tailor–made holidays

LONDON I NEW YORK I HONG KONG I DUBAI I JOHANNESBURG I GENEVA I MADRID I INDIA

Page 30: Luxury Hues Group 2012

Scope of Services – Quintessentially Travel

• Accommodation including Hotels, Villas and Chalet rental

• Flights and Private Jets / Helicopters• Chauffeured transfers and car rental • Private tours• Yacht or boat charters • Cruises• Speciality packages e.g. Gourmet Tours,

Wine Tours, • Adventure & Sports Vacation etc.

.

Page 31: Luxury Hues Group 2012

Q Exclusive - Our salutations to the intrepid human spirit

of exploration has led us to design exclusive tours for

single women and senior citizens.

Tranquil Break - Sometimes a day is enough to go through

the month. A day when time stretches out languorously. A

short break that goes on forever. Be it for a personal

breathing space away from work or a corporate get-

together. Rejuvenate to restart the week afresh. 

Family Sojourn - Traveling together is a great way to

bond, create memories and spend dedicated quality time

with your children, grandchildren, parents, grandparents or

whomever you consider "family.“ Specially designed

vacations for Large Families.

Yacht & Luxury Cruise Journeys

Quintessentially Travel India - Product Line

Page 32: Luxury Hues Group 2012

Memoirs - Combining the romance, grace and

elegance of yesterday with every modern comfort, we

provide a unique and unforgettable experience.

Spellbound Journeys – There are many types of

specialized journeys: culinary, whisky, sporting,

surfing, music limited only by a traveler’s interests.

Usually we have the pleasure of combining many of

these into one trip. A morning of salmon fishing on a

Scottish river leads to an afternoon whisky tour of a

distillery leads to an elegant culinary experience in

the evening.  

Wild Safari Journeys- We will give an opportunity to

experience the untouched wildernesses such as the

Amazon, Kenya, Tanzania, Botswana etc.

Quintessentially Travel India - Product Line

Page 33: Luxury Hues Group 2012

• QT, the only travel company to offer consummate and comprehensive luxury experiences to its customers.

• With the able support of Quintessentially, world leaders in concierge services, with offices in 66 in the world over 12 years of experience in meeting high-end luxurious demands of its elite customers.

• Personalization at its best we don’t just provide the travel service; but also the Quintessentially service and its vast knowledge and access into the global luxury lifestyle market. be it global restaurants, bars, tickets and events, that will provide clients with a complete personalized lifestyle offering.

• QT has access to total1,32000 hotels worldwide & over 300 direct hotel contracts.

• Exclusive deals and value added services with some of the most elite luxury hotel chains in the world

• Dedicated Travel Specialist available throughout the lifecycle of the booking

Why Quintessentially Travel ?

Page 34: Luxury Hues Group 2012

To cite an example of our services; recently, we received a sudden call at around 8 PM from Mr. Kohli who was holidaying in France. He wanted to surprise his wife on her Birthday with 108 of luscious tulips from Amsterdam. He wanted it by 7 PM next day. He also wanted a Torta Claudia, an Italian layer cake laced with brandy, from  Dolce Roma Famous Bakery shop in Rome.

Both had to be surprise gifts for his wife’s 40th birthday that night.

Well, we are pleased to say that we were able to get him his surprise gifts by 6 pm the next day evening. Something that astounded him and pleased him no end!

Personalization at its best

Page 35: Luxury Hues Group 2012

Praying trip to Mecca and organizing the best praying spot in The

Ka'ba, The Great Mosque

Closed door access to the Vatican

Private show around of the Gold Room of St Petersburg

Private basket ball lesson with Michael Jordan

Training session and dinner with key players of Barcelona

Private dining experience at the Hermitage Museum in St Petersburg

with private performance by the Bolshoi Ballet

Live with the Aboriginals in Australia - an authentic indigenous

experience to stay within a remote aboriginal community, meeting

land owners and elders

Private Banquet on The Great Wall of China - at a spot where the

tourists don't go or even know about!

Unusual Requests

Page 36: Luxury Hues Group 2012

A Unique Safari that follows the Route of the Great Migration, maximizing viewing of animals. Experience spectacular game viewing in the shadows of Mt. Kilimanjaro. Descend into the Ngorongoro Crater. Visit an authentic Maasai village. Hike to the Elephant caves of Karatu. This is a trip-of-a-lifetime of unlimited game viewing of the "Greatest Show on Earth."  

Discover the best of luxury France, starting with Paris and its culture, architecture, and a gourmet tour of all famous addresses for chocolate, macarons, truffle, etc! Visit Versailles and the fabulous palace. Experience Claude Monet's famous garden and house in Giverny. Enjoy tastings of fine wine and foie gras in Bordeaux while in Provence, immerse in the beautiful colors at local markets and lavender fields enveloped in the vivid blue Provencal sky.

Few Unique Vacation Ideas…

Page 37: Luxury Hues Group 2012

• From the antiquities in Athens to the nightlife on Mykonos, start your newly wedded life on this amazing adventure in Greece. Arrive on Mykonos with its gorgeous scenery, beautiful beaches and exciting nightlife. Visit Delos with its 5000 years of history. Continue to Santorini to see its blue domed churches and stunning caldera views. On Crete wander through the ruins of the Palace of Knossos, bringing to life the ancient Minoan civilization. Later, relax on the private sandy beach, by the hotel's Olympic-sized seawater swimming pool.

• Discover Andalusian world renowned cities of Seville, Cordoba, Granada, Malaga and Ronda at your own pace while admiring its incredible landscapes, outstanding monuments and culture. Andalucia, a fascinating region in the south of Spain, motherland of Flamenco and Bullfighting, offers the visitor an incredible medley of sights, sounds, tastes and scents.

…Few Unique Vacation Ideas

Page 38: Luxury Hues Group 2012

Quintessentially Concierge – Member Engagement

Q Gift mailer

Q Wedding Mailer

Page 39: Luxury Hues Group 2012

Quintessentially Concierge – Newsletters

Page 40: Luxury Hues Group 2012

Q India – Media Coverage

Page 41: Luxury Hues Group 2012

Q India – Media Coverage

Page 42: Luxury Hues Group 2012

CORPORATE PARTNERS

REAL ESTATE

Loddha Group

DLF

Nitesh Estates

Embassy Group

PRIVATE WEALTH

Standard Chartered

AUTOMOBILES

Mercedes

SERVICE PARTNERS

HOTELS

Taj

Oberoi

Leela

LeMeridien

Four Seasons

DINING AND NIGHTLIFE

Hakassan

Villa 39

Circa

Olive

LAP

HYPE

Trilogy

China House

LUXURY RETAIL

Jimmy Choo

Bottega Veneta

Canali

Ermenegildo Zegna

Gucci

Cartier

SPA

Amatra

Levo

Myrah

Soham

Q India – Partner Relationships

Page 43: Luxury Hues Group 2012

Introduction to LH Consulting

Our CompetenceOur strength lies in our ability to amalgamate innovative business strategies with on ground execution capabilities. Our integrated business verticals enable us to deliver end to end solutions and we supplement our strategic consulting work with execution accountability.

Our ExpertiseOur expertise lies in the in-depth understanding of the retail payments business and customer lifecycle management.

Our Strategic RelationshipsOur Strategic relationships with leading premium brands helps us to develop unique value propositions exclusive to customer requirements.

Our PeopleOur key Consultants in this domain have significant senior management experience in the payments industry, handling large operations across the market segments and in leading transformational initiatives.

Page 44: Luxury Hues Group 2012

Market Assessment

Product Line Strategy

Customer Acquisition CRM

- Market Segmentation & Sizing

- SWOT Analysis

- Competitor Benchmarking

- Competitor Tracking

- Portfolio Analysis

- Strategy Development

- Product Design & Development

- Marketing & Communication

- Brand & Channels

- MGM Programs

- Affinity Marketing Events

- Network Alliances

- Customer Engagement

- Customer Experience

- Spend Stimulation Programs

- Rewards & Loyalty Programs

- Marketing Analytics

- Training of Customer facing teams

Training

LH Consulting–Scope of Services

Page 45: Luxury Hues Group 2012

LH Consulting – Citibank Ultima Rewards Program

LH client wanted to develop a superlative rewards program for its card members who were high spenders and had an accumulated pool of reward points in their accounts.

LH created a collection of a total of 40 reward options and communicated them through an exclusive rewards brochure.

Page 46: Luxury Hues Group 2012

LH Consulting – Engagement with American Express

American Express Global Network ServicesWe have been retained by Global Network Services for their Strategic Initiatives across Asia Pacific. Some of the key projects include:

Market Assessment for Asia PacificWe are conducting a market wise assessment of the Asia Pacific Region. Key activities include :

Competitive BenchmarkingCompetitive Assessment of the market including value proposition, market share & profit pool distribution across leading issuers / networks and their brand perception

Competitor TrackingTracking of Competing Banks to estimate their expected business strategy & roadmap

Strategy DevelopmentSWOT Analysis to determine potential opportunities and gaps and strategy development for driving future business growth

Page 47: Luxury Hues Group 2012

LH Consulting – Engagement with Skoda

Transforming the Customer Experience – SKODA AutoNature of AssignmentTo Conceptualize and Establish a network of Boutique showrooms for Skoda’s premium car portfolioMethodologyCreating a boutique architecture outlining all possible touch points to create a truly fresh and differentiated customer experience. The Concept was driven from the insight that ‘Customer Experience’ was not in line with the customer’s purchase and after sales experience across other categories

Page 48: Luxury Hues Group 2012

LH Consulting – Engagement with American Express

Portfolio Analysis• Study of product portfolios and gap analysis• Benchmarking with Industry based practices & competition

Product Line Strategy Development• Development of an end to end product line strategy• Design/Revamp of product line to mirror the market profitability

Product Design & Development• Development of new value propositions• Development of Product revitalization strategy & product propositions.• Design & Development of product benefits

Marketing & Communication• Development of a 360 degree communication strategy for the new product

Crafting 360 degree Advertising brief Driving media innovation & media plan

Brand & Channels• Development of brand identity & strategy

Brand Architecture & positioning Brand Typography & Imagery

• Development & launch of traditional and alternate distribution channels

Page 49: Luxury Hues Group 2012

Nature of AssignmentYPO wanted to develop a privileges based Program for its members who paid a high annual fee to join the Club. The client wanted an engagement program to ensure renewal of Membership

MethodologyLH put together a premium privileges catalogue which was targeted to provide offers from premium brands/ partners to the members. The project included conceptualization, offer sourcing, partner tie ups, contract management, design, creative layout and end to end management of the project.LH created a collection of a total of 20 offerings and communicated them through an exclusive brochure. For this, LH identified a list of premium partners across categories like dining, retail, hotels, airlines to participate in the program. It also negotiated offers with prospective partners and closed on contracts/ MOUs. LH then went on to create the communication strategy thereby coordinating the print and production of the brochures

Developing Privileges Program to engage Members – YPO

Page 50: Luxury Hues Group 2012

Services from our preferred partner Lafferty Group

 ResearchLafferty Research offers global retail banking, cards & payments and consumer finance research and analysis services. The suite of interactive ‘intelligent’ research databases includes World Cards Intelligence (WCI) and World Retail Banking Intelligence (WRBI). Laffery also conducts proprietary single client research and specialist multi-client research.

TrainingInternational Academy of Cards and Payments (IACP) & International Academy of Retail Banking (IARB)are global educational and professional bodies for the cards and payments & Retail Banking sector worldwide. Designed by senior industry experts and academics from across the globe, these curriculums set out to share industry best practices in face-to-face classroom seminars directed by a faculty of over 70 leading industry practitioners.

IACP & IARB courses are delivered in both nationally focused and international open programs as well as within individual banks. These programs are always adapted and customized to local markets for individual banks and cards companies

Page 51: Luxury Hues Group 2012

The Luxury Marketing Council India

The Luxury Marketing Council Worldwide, founded in 1994 and headquartered in New York, is an exclusive, "by invitation only" collaborative organization of 2,800 top CEOs and marketing executives who represent more than 860 major luxury goods and services companies. The Council, through the “incubation” of innovative marketing alliances and partnerships, helps its members to grow revenue, expand share of wallet, and cultivate referrals from and loyalty of best customers—the 8.7 million individuals (globally) with liquid portfolios of USD $1,000,000 or more. Luxury Hues Group is the sole licensee for Luxury Marketing Council in the Indian market.

Reporting - Regular in-depth reporting on the luxury market in India, in partnership with leading research agencies, for exclusive circulation for LMC, India members

Privileges - Bouquet of inherent LMC privileges, including access to all events hosted by LMC global chapters and to the LMC member-base worldwide, as well as association with all LMC, India, PR initiatives

Events - Monthly members-only events which facilitate collaborative learning through mutual sharing of information and through presentations by luxury experts, as well as unique B2C networking opportunitiesAffinity Marketing - Unique platforms of partnerships for members interested in collaborations, in which LMC, India will manage the entire process from the point of conceptualization until final delivery

Services Offered

Page 52: Luxury Hues Group 2012

CEO Breakfast Forum : October 2011 The Luxury Marketing Council, India organized a CEO

Breakfast Forum in association with American Express and Businessworld at The Westin Gurgaon. The panel consisted of Shailesh Baidwan, Country Manager & Head, Consumer Card Business, American Express; Dilip Puri, MD, India & Regional Vice Asia Pacific Head, Starwood Hotels; Sanjay Kapoor, CEO, Genesis Luxury; and Kannan Gopalakrishnan, Nokia India.

The eminent members discussed their ideas and opinion themed around: TRENDS IN CUSTOMER SERVICES : The personalization and development of customer services in premium sector to compete on International platform and enhance returning customer base .

Knowledge Sharing Platform

Page 53: Luxury Hues Group 2012

An Evening of Inspiring FlavoursTravel + Leisure India & South Asia and Luxury Hues in partnership with Singapore Tourism Board (STB) and DLF Homes organized a special evening titled "An Evening of Inspiring Flavours" in April 2011, at Club Aralias, DLF Golf Links, Gurgaon - a high-end premium and luxury condominium by the DLF Group. The evening's central theme was flavours, more specifically the delightful flavours of Singapore and Singapore-inspired food. The experience was further enhanced with American Express, Dewar's, Porsche, Carlsberg, Quintessentially, Max New York Life and Travel + Leisure India & South Asia coming together as partners to provide an engaging evening.

LMC- Affinity Marketing Event

Page 54: Luxury Hues Group 2012

Introduction to HighStreetLabels

Page 55: Luxury Hues Group 2012

Introduction to HighStreetLabels

High Street Labels (HSL) is an exclusive private sales portal offering premium brands at great value.

Clearly segmented offerings ensure that our customers find exactly what they are looking for – whether its great value or the latest collection from a designer brand.

A ‘no compromise’ approach towards ensuring a ‘truly premium’ online shopping experience underpins our distinct positioning

HSL operates in partnership with American Express GNS where it promotes HSL to its base of 12 million customers across Asia Pacific through 38 leading partner banks across markets. The American Express network offers Highstreetlabels to its partner banks as a marketing asset and engagement platform for cardmembers across Asia Pacific.

Page 56: Luxury Hues Group 2012

HighStreetLabels – Our Vision

To be the leading online distributor of premium and luxury merchandise, relevant to the lifestyles of affluent customers across Asia

Pacific geographies.

Page 57: Luxury Hues Group 2012

Premium and luxury brands allow guests to view latest product lines on the portal

These products will be truly exclusive and will have zero discount or may have a special pricing

Top premium brands will offer fresh season merchandise at moderate discount rates

Products lines will be from the latest season and will rival those available in the brand’s stores

The product showcase will be available only on weekends

High Discounts upto 75%

The Unique Proposition

Page 58: Luxury Hues Group 2012

HSL – Website

Page 59: Luxury Hues Group 2012

59

HSL - Marketing Initiatives

Page 60: Luxury Hues Group 2012

Followers:Followers:Followers:

June’12April’12 May’12

9039

8848857

Our Social media presence

• Introduced capability for direct product access from Facebook posts.

• Interactive brand showcase on Facebook is being developed.

HSL- Social Media Presence

6,038633

7,160784

• Efforts to grow Facebook base continue

• Campaign planning for Twitter and Pinterest growth.

• Product showcasing with links to boost website traffic.

• Brand showcase featuring HSL brands

• Pinterest integration.

• Info graphic on HSL

• Website plug-ins being developed

Page 61: Luxury Hues Group 2012

Key Team Members

Amit DuttaFounder -Luxury Hues GroupAmit has over 22 years of Category Management, Marketing and Sales experience across diverse industries. He has a successful track record in “thought leadership”, championing business transformation initiatives, innovations and transforming brands into leading and profitable market players. Amit has worked with American Express, General Motors , Reliance and Unilever in senior management roles.Amit did his PGDM from IIM-Lucknow and Bachelor of Engineering (Honors) from Jadavpur University, Kolkata. He is a guest faculty at IIMs and MICA and takes courses on Strategy and Luxury Brand Management. He is also an active participant in various Industry Forums and Seminars.

Peter R KapoorJoint Managing Director – Radiant Hues Group Pte Ltd, Singapore, Radiant Hues CRM Solutions Pvt Ltd. IndiaPeter has over 25 years of experience in the financial services sector. He was earlier the Vice President & General Manager ASIA for Global Merchant Services at American Express International He was responsible for growing a profitable merchant business in Asia based in Singapore overseeing Sales, Marketing and Operations as well as providing strategic direction and focus to strengthen Amex merchant coverage and position in the Japan, Asia Pacific and Australia region.He has a Bachelor in Pharmacy and a Post-Graduate degree in Management from Loyola Institute of Business Administration and the University of Chennai.

Mishti BoseGroup CEO, Quintessentially LifestyleMishti has over 14 years of experience in some of India’s largest advertising agencies where she spearheaded planning and communication for a wide variety or marque consumer brands and services. Since 2007 she was at American Express’ India operations where she was responsible for product-benefit development for its premium products. She has been with Quintessentially, India since inception and has built a team of competent and experienced professionals in the field of acquisition, marketing, member assistance, vendor development and member engagement.

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Key Team Members

Ritu RanaCEO- LH Consulting Pvt. LtdRitu comes with rich industry experience specifically in the payments business. She is a seasoned banker with over 19 years of successful payment services and consumer banking experience .She has held positions of increasing responsibility within Citibank and more recently Amex GNS across markets like Japan, Singapore , US , S.E Asia and India. She has a proven track record of driving strategic growth across various business lines and is a result oriented sales and marketing professional who has supervised large and diverse international teams across a range of markets. She has extensive, experience in developing product line strategy, portfolio management, customer engagement and acquisition

Partha KundoCEO- Quintessintially TravelsParthaa Kundo is a veteran in the field of luxury travel and tourism who combines his passion for leisure and luxury marketing with a hard-nosed business approach to strategic planning, project management, profit centre and business development.With a total of 18 years of experience in the tourism industry, starting as a trainee with Thomas Cook, working with companies like P&O, Kuoni Travels, ICICI e-ventures, AOL Time Warner, and Sahara India. Parthaa was last Vice President, Lifestyle and Marketing for IIFL, where he was responsible for developing and executing marketing strategy for the company's businesses, serving affluent, wealthy, ultra wealthy and institutional clients nationwide

Liza VarmaCEO- Quintessentinally WeddingsA former Femina Miss India, Liza Varma is recognized as one of India’s top Fashion Show Directors and has been a part of many Fashion Weeks & Beauty Pageants, in India and abroad and is currently an industry member of the Fashion Design Council of IndiaPrior to joining, she has been successfully running an Event Management & Production Company for the last 12 years and have successfully organized over 1500 events in India and abroad with clientele like Hero Honda,Yamaha Motors,Provogue, Benetton, Reebok, Nike, Luxottica and designers like Ritu Kumar, Rocky S, Manoviraj Khosla,PC Jewellers among many others.

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Nidhi SethCEO- Luxury Marketing CouncilNidhi has over 13 years of rich experience in working with the premium segment and has handled HNI customers and premium partners. While working with companies like American Express, GE and the Development Bank of Singapore(DBS), she executed and managed various aspects of Business Development, Product Launches, Customer Engagement and Customer Relationship Management and handled international assignments. During her 6-year tenure with American Express, she was involved in Fraud Control, Product Launches and Direct Marketing for the Credit Card Division. At DBS, she was instrumental in managing Consumer Banking in Delhi. Nidhi graduated in Economics from Delhi University and has an MBA degree, with a specialization in Finance and Marketing.

Sharad ThakurChief Marketing and Technology Officer, www.HighStreetLabelsSharad heads the Marketing and Technology functions at High Street Labels and has been part of the core team from the inception. Prior to this he was heading the CRM and Customer Acquisition vertical at Luxury Hues Consulting and there he spearheaded major Marketing, CRM and Customer Acquisition initiatives for many premium and luxury brands across different industries like, Automobile, Financial Services, Hi-End Real Estate, Luxury Retail etc. He has an extensive international experience in Product Development, Product Management, and Team Leadership in the Telecommunication Industry. He has worked in organizations like, Allied Telesyn Networks, Inc. and Catapult Communications Corp. (now, Ixia, Inc.) in the United States and has successfully managed and implemented large scale programs/projects involving cross-cultural teams spread across the globe. Sharad holds a PGDM in Marketing and Strategy from IIM Lucknow. He did his B.Tech in Computer Engg. from Kurukshetra University and a M.S in Computer Networking from North Carolina State University in the US

Vimmi SoodChief Merchandising Officer, HighStreetLabelsVimmi has over 22 years of rich experience in Profit Centre Operations. She started her Career with Advertising and her last 12 years have been devoted to Premium Retail starting with Ravvisant, LVMH, Oswal’s Retail Venture, Genesis Colors and Network18. She has been responsible for Sourcing, Manufacturing and Marketing in these organizations. In Network 18 she was heading the sourcing for the fashion segment of their e-commerce portal. She has proven expertise in Business development, Retail operations, Customer Service & Team management.

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Khushi KhannaManagement ConsultantKhushi is a senior professional with over 30 years of business experience and has worked as head of Consumer Insights for Reliance and with Pepsi as the Marketing Director for the Asia-Pacific region. She was also a part of A.C. Nielsen group, in Hong Kong & Malaysia and is the Founder, Director of Marg Marketing And Research Group in Mumbai. She has led several projects by her sheer ability to translate information into business implications

Gagan SethiGM Logistics – HighStreetLabelsHas over 11 years experience in International Supply Chain Management in the Retail and e-Commerce domain . He started his career and spent six years with IKEA Trading where he was responsible for Supply development/distribution & business navigation for South Asia Region. He also handled Supply Chain and Merchandise Planning for Reliance Retail. Prior to joining HighStreetLabels.com, he was heading Supply Chain & Operations for Letsbuy.com where he successfully improved efficiencies in Operations processes and introduced technology to support the overall business growth.

Key Team Members

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