lync seminar preso all content
TRANSCRIPT
March 2014
Lync: Office 365, On-Premise or Hybrid
Quick Facts
About Us• 24th Year
• Grand Rapids & Detroit
• 30 Staff
Approach• Vendor
Independent
• Non-reseller
• Professional Services Only
Partnerships• Microsoft Gold
• VMware Enterprise
• Citrix Silver
• Cisco Premier
• Novell Gold
Microsoft Gold Partner
Pinpoint
Two Gold Seven Silver
Competencies
-Customer Excellence
Award
-Virtual Technical
Specialist (VTSP)
-Managed Partner
-Numerous Partner
Awards
Successes
Microsoft’s official partner directory
5-star rating
Cloud Accelerate
Expertise
• Microsoft SharePoint
• Development
• User Interface & User Experience
• Business Intelligence
• Project Management
• IT and Project Planning
• Enterprise Project Management
• Project Management Office
• Microsoft System Center
• Virtualization
• Cloud Computing
• Security
Infrastructure
• Policy Development Infrastructure
• Mobile Device Management
• Application Development
Mobility
• Microsoft Lync
• Microsoft Exchange
• Enterprise Voice
• Communication Enabled Business Process
UnifiedCommunicatio
nsCollaborati
on
Project Manageme
nt
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Your Presenter
Gil LaloDirector of Client Services: Enterprise ArchitectureMSc, CPEHR, CPHIT, CPHIMS
[email protected]://www.linkedin.com/in/gillalo
• Why do the world’s largest organizations use Lync?
• TCO example
• One size does not fit all
Agenda
Lync Voice Customer Momentum
“Microsoft is now shipping more enterprise
voice lines than any other technology
company in the world.” - Kevin Turner, 2013 Financial Analyst
Meeting% of Fortune 500 use Lync
70Telephony users
% growth rate of voice software license sales
Of enterprises are deploying or plan to deploy Lync Voice
60%
39,000 Voice users 33,000 Voice users 33,000 Voice users
25,000 Voice users 25,000 Voice users 15,000 Voice users
13,000 Voice users 10,000 Voice users 25,000 Voice users
Applications Used Every Day
Office Apps
Persistent Chat
Telephony
Voice Mail
Enterprise-ready
A single system simplifies administration
Video Conferencing
Instant Messaging
Audio Conferencing
Web Conferencing
Unified communications platform
Reduce Costs Through Converged Communications
Reduce travel expenses
5-30%
Reduce PSTN calling charges
50-70% Reduce PSTN calling charges via VoIP
Reduce audio conferencing
charges 30-95%
Retire separate PBX systems for
savings of 40-60%
Shared workplace
reduces cost15-30 %Reduce travel via
A/V/W Conferencing
Today’s Cost Cutting Frontier: Real Estate
2ndlargest cost after HR for most companies
Real Estate is the
80%
of workers spend some portion oftheir time working outsideof the office
50%
Of corporate office space is under-utilized and wasted
62%
of organizations use some form of alternative workplace strategy (AWS)
Delivering Strong Benefits
Increase Employee Satisfaction and Customer Impression
Video: http://www.microsoft.com/en-us/showcase/details.aspx?uuid=d9fb6d35-0f9c-488a-b661-22042ab6dffe
Out of office
67%+Unassigned desk 5:1 ratio allocation
In office, but, not at desk
50% +Unassigned desk 2:1 ratio allocation
Unassigned desk 3:1 ratio allocation
Out of office
In office at desk
50% +Workstation 1:1 ratio allocation
“Savings of $101
Million annually”
“We have been able to increase overall employee satisfaction by 11% and improved customer impressions by 21%.”
– Martha Clarkson , Workplace StrategistReal Estate and Facilities, Microsoft
$ 92.0 M Travel cost savings per year
$ 8.0 M Audio-conferencing costs
$ 1.0 M Office moves overhead$ 101.0M Total Savings
$ 101.0M Total Savings
Driving Business Impact
Saved $13M annuallyOn PBX replace & conferencing
Saved $230,000 annuallyin telephony charges
Reduce training costsBy 30%
Reduce expenses by 50%through unified conferencing
Improve project completion by 20%
Resolving student issues 50% faster
Reduced travel time by 30%
Savings of $17M by replacing PBX
Extending Unified Communications Reach
Lync/Skype: Connecting with Others from Anywhere
#1Microsoft leads the UC market*
Sheryl in her home office at Contoso (Denver, CO, USA)
John at his office at Contoso, (London, UK)
Fabian, partner (Sao Paulo, Brazil)
Lync-Lync Federation
90of Fortune 100 companies have Lync
Anne, small supplier (Singapore)
Casey, customer (Tucson, AZ, USA)
320MConnected users
Lync-Skype connectivity
*Microsoft now shipping more enterprise voice lines than any other technology company.
Seamless & Flexible:From Anywhere
Sheryl launches the new product for customers and partners
…and they join and watch from around
the world.
Financial Services & BankingLync/Skype: Connecting with Others from Anywhere
Remote Advisor• High net worth Clients• Expert finder• Translation services
Government & Civic ServicesLync/Skype: Connecting with Others from Anywhere
Citizen Services• Cross-agency
collaboration• Renew licenses,
permits, contracts• Virtual Town Hall
Manufacturing & ResourcesLync/Skype: Connecting with Others from Anywhere
Driving Innovation• Product Design• Research &
Development• Supply chain logistics• Assembly & Design
Integration
HealthcareLync/Skype: Connecting with Others from Anywhere
Tele-Medicine• Provide specialist
services• Virtual patient visits• Enable referrals
RetailLync/Skype: Connecting with Others from Anywhere
Drive Customer Experiences• Shopping assistant• Ask an Expert• Mobile assisted
selling• Offers to VIP
customers
MediaLync/Skype: Connecting with Others from Anywhere
Drive Customer Experiences• Live interview from
anywhere• Remote screen test• Remote Contributors• Virtual storyboard
meetings
Lync Platform Enables
Over 2,000 apps leverage Lync as a platform • Rich integration with Office 365
• Business process enhancements
• Delivering value beyond voice, video and conferencing
Over 1,700 PartnersBuilding Lync Apps
Compliance Training Workflow Contact Center
Primary Investment AreasFor the Future
• Connect billions of Lync and Skype users together, unlocking new opportunities while making rich communications universal
• Deliver complete and compelling mobile user scenarios on the devices people want to use
• Improve upon the current collaboration experiences
• Deliver capabilities that satisfy requirements for: eLearning scenarios Auditorium scenarios conference rooms LMS customers in
transition to Lync
• Deliver Enterprise Voice capabilities to Lync Online and Office 365 multi-tenant customers
Enable enterprise voice via the cloud
• Deliver video interoperability to our Skype + Lync connectivity
• Support “built in” interoperability between Lync and SIP based video teleconference systems including Tandberg
IT Pro Advantage
Investments across Service & Server that accrue to all workloads & capabilities.Continuously improving reliability, scalability and performance. Simplifying interoperability and reducing overall complexity.
Mobile client experiences designed for the device
Modern, mobile and web clients
Lync is familiar and engaging, across a variety of devices and platforms
Multiparty HD video gallery &H.264 SVC (scalable video coding)support Enable great meeting experiences &
collaboration
Multiparty HD video and content sharing
Lync Room System• Familiar Lync Meeting
experience extended to the conference room
• Easy to setup, join and manage
• Simple to deploy
• Developed by Microsoft as a Lync endpoint
• Delivered by partners as a packaged solution
Enable and improve mobile productivity
Communicate in real time with colleagues, customers and partners from virtually anywhere
Enable new ways of collaboration with voice & video using a single unified client
Share ideas and keep teams in sync
Reduce costs related to video conferencing, telephony and travel
Reduce costs through simplification and consolidation
Manage with common and familiar tools
Reduce total cost of ownership with integration and shared infrastructure
Accelerate adoption of online services
Reduce IT operations costs
Enables a path to unified communications – following a customer’s blueprint
Work from anywhere
Connected experiences
Simpler to manage
Deployment flexibility
Lync Enterprise Benefits
• Apps are the new modality
• Devices are the new desktop
• Disruption is the new normal
• Traditional ROI is passé – think IOR
The Changing Business Case Game
From ROI (Return on Investment) approach– “Justification” for a major investment– Vendor’s list of how to pay for the
entire system– Analysis of one large multi-year
project
For Optimal Results, Change Perspective…
To IOR (Invest on Return) approach• Based on specific identified returns• Organization’s list of desired outcomes• Analysis of discrete projects or phases
• Pin-point targeting– Specific returns– Specific user
populations– Specific activities
• Extreme speed• Extensibility• Flexibility
The Business Case of the Future
• Leverage core knowledge, competency
• Increased responsiveness to change
• Flexibility in the workforce• Increased ability to innovate• Unexpected competitors• Economic and regulatory
factors
New CXO Concerns
© M Parker UniComm Consulting 2014
Application Case Study Examples Est. 3-Year ROI %
Optimize Resource Utilization
Help Desk: Find engineers via IM search to save 70% of time; 80% better service 69%
Accelerate Transaction Completion
Mortgage Company: Answer questions via Presence and IM ups capacity by 30K loans/year 198%
IncreaseNotification Precision
Utility Company: Reduce outage times via crew dispatch app using location, skills, rules 53%
Improve Contact Success
Branch Banks: Increase revenues and service via video access to banking specialists 197%
AutomateCommunication Processes
Insurance: Put IM in broker portal for field-specific chat; staff saves 30%, ups loyalty 84%
SpeedInformation Delivery
Tunneling equipment and services parts info & delivery via IM bot. Increase uptime, lower cell costs. 129%
EnhanceCollaboration Effectiveness
Oil Exploration: Reduce time and assets 20-25% for each exploration via built-in collaboration tools 297%
Application Case Study Examples Est. 3-Year ROI %
Optimize Resource Utilization
Help Desk: Find engineers via IM search to save 70% of time; 80% better service 69%
Accelerate Transaction Completion
Mortgage Company: Answer questions via Presence and IM ups capacity by 30K loans/year 198%
IncreaseNotification Precision
Utility Company: Reduce outage times via crew dispatch app using location, skills, rules 53%
Improve Contact Success
Branch Banks: Increase revenues and service via video access to banking specialists 197%
AutomateCommunication Processes
Insurance: Put IM in broker portal for field-specific chat; staff saves 30%, ups loyalty 84%
SpeedInformation Delivery
Tunneling equipment and services: Parts info & delivery via IM bot; increase uptime, lower cell costs 129%
Application Case Study Examples Est. 3-Year ROI %
Optimize Resource Utilization
Help Desk: Find engineers via IM search to save 70% of time; 80% better service 69%
Accelerate Transaction Completion
Mortgage Company: Answer questions via Presence and IM ups capacity by 30K loans/year 198%
IncreaseNotification Precision
Utility Company: Reduce outage times via crew dispatch app using location, skills, rules 53%
Improve Contact Success
Branch Banks: Increase revenues and service via video access to banking specialists 197%
AutomateCommunication Processes
Insurance: Put IM in broker portal for field-specific chat; staff saves 30%, ups loyalty 84%
Application Case Study Examples Est. 3-Year ROI %
Optimize Resource Utilization
Help Desk: Find engineers via IM search to save 70% of time; 80% better service 69%
Accelerate Transaction Completion
Mortgage Company: Answer questions via Presence and IM ups capacity by 30K loans/year 198%
IncreaseNotification Precision
Utility Company: Reduce outage times via crew dispatch app using location, skills, rules 53%
Improve Contact Success
Branch Banks: Increase revenues and service via video access to banking specialists 197%
Application Case Study Examples Est. 3-Year ROI %
Optimize Resource Utilization
Help Desk: Find engineers via IM search to save 70% of time; 80% better service 69%
Accelerate Transaction Completion
Mortgage Company: Answer questions via Presence and IM ups capacity by 30K loans/year 198%
IncreaseNotification Precision
Utility Company: Reduce outage times via crew dispatch app using location, skills, rules 53%
Application Case Study Examples Est. 3-Year ROI %
Optimize Resource Utilization
Help Desk: Find engineers via IM search to save 70% of time; 80% better service 69%
Accelerate Transaction Completion
Mortgage Company: Answer questions via Presence and IM ups capacity by 30K loans/year 198%
Application Case Study Examples Est. 3-Year ROI %
Optimize Resource Utilization
Help Desk: Find engineers via IM search to save 70% of time; 80% better service 69%
Roadmap Example:Modular & Incremental
Phase 1: Enhance service and sales:
– Contact management– Mobile information delivery
Phase 2: Improve time to market: – Collaboration acceleration
Phase 3: Optimize operations:– Communications-enabled portals – Resource ID for problem solving
Example of Roadmapping
Phase 1 Phase 2 Phase 3
Use Case
App Goal
Users
Approach
Elements
Resources
Budget Estimate
Possible ROI
Phase 1 Phase 2 Phase 3
Use Case Field sales /services
App Goal Sales and service capacity gains; cell expense savings
Users 200 sales400 services
Approach Mobility appPBX or desk
Elements Add mobility and IM services
Resources 2-4 serversGateway0.5 DBA0.5 Help Desk
Budget Estimate $100K capital$14 per user per month
Possible ROI +$10M / year revenue or-$1.3M / year expenses
Phase 1 Phase 2 Phase 3
Use Case Field sales /services Product development marketing
App Goal Sales and service capacity gains; cell expense savings
Faster to market; better fit to customer needs
Users 200 sales400 services
300 developers50 product marketing
Approach Mobility appPBX or desk
UC with collaborative workspace platformExtend desktop
Elements Add mobility and IM services IM, Presence, comm. and conferencing in collaborative workspaces
Resources 2-4 serversGateway0.5 DBA0.5 Help Desk
3 additional serversGateways.03 DBA.03 Help Desk
Budget Estimate $100K capital$14 per user per month
$60K capital$17 per user per month
Possible ROI +$10M / year revenue or-$1.3M / year expenses
+$30M / year new revenueor -$5M / year expense
Phase 1 Phase 2 Phase 3
Use Case Field sales /services Product development marketing
Manufacturing, orders, logistics
App Goal Sales and service capacity gains; cell expense savings
Faster to market; better fit to customer needs
Shorten supply chain; reduce asset use
Users 200 sales400 services
300 developers50 product marketing
150 logistics, orders, production supervisors
Approach Mobility appPBX or desk
UC with collaborative workspace platformExtend desktop
Embed IM, comm. into apps and websites; use best existing UC
Elements Add mobility and IM services IM, Presence, comm. and conferencing in collaborative workspaces
Existing UC tools plus CEBP integration
Resources 2-4 serversGateway0.5 DBA0.5 Help Desk
3 additional serversGateways.03 DBA.03 Help Desk
1 additional serverGateway additional ports0.2 DBA0.2 Help Desk
Budget Estimate $100K capital$14 per user per month
$60K capital$17 per user per month
$50K capital$10 per user per month
Possible ROI +$10M / year revenue or-$1.3M / year expenses
+$30M / year new revenueor -$5M / year expense
-$5.6M asset use or-$0.8M carrying cost
Est. ROI165%
Est. ROI335%
Est. ROI168%
“Apps”*– Resource locator applications– Comm-enabling applications and portals with optimal UC tools– Comm-optimizing workflows– Comm-optimizing mobile apps
“Ops”– Conferencing / Collaboration / Social – internal, external, supply
chain– Mobile/remote users via cloud or hosting– Mobile/PC client adoption– Streamline operations and organizations
Future-oriented “hot” Justifications
Future-oriented “apps” Justifications
Category Application provides Potential returns
Resource locator applications
• Tools to find resources to maximize skills utilization, minimize transaction delays; preferably automated; possibly federated
• Reduce E:R for business processes• Faster transactions, increased revenue• Better service, customer loyalty
Comm-enabling applications and portals and workspaces
• Optimal communication tools in context of users’ business apps and web interfaces
• New forms of self-service • Ways to incorporate best practices
• Reduce E:R for business processes• Shift to better methods (IM vs. voice)• Better match to source of service• Differentiation
Comm-optimizing workflows and collaborations
• New UC methods to optimize workflows• Elimination of old comm. steps in
workflows• Info delivery to replace live communication• Ways to incorporate best practices
• Reduce E:R for streamlined processes• Faster transactions or collaborations to
increase revenue, customer loyalty• Differentiation
Comm-optimizingmobile applications
• Communications embedded in essential ‘apps’ on mobile devices to match users’ consumer-driven experiences and habits
• Same as above in more times, places• Emphasis on certain usage profiles• May broaden labor pool
Category Application provides Potential returns
Resource locator applications
• Tools to find resources to maximize skills utilization, minimize transaction delays; preferably automated; possibly federated
• Reduce E:R for business processes• Faster transactions, increased revenue• Better service, customer loyalty
Comm-enabling applications and portals and workspaces
• Optimal communication tools in context of users’ business apps and web interfaces
• New forms of self-service • Ways to incorporate best practices
• Reduce E:R for business processes• Shift to better methods (IM vs. voice)• Better match to source of service• Differentiation
Comm-optimizing workflows and collaborations
• New UC methods to optimize workflows• Elimination of old comm. steps in
workflows• Info delivery to replace live communication• Ways to incorporate best practices
• Reduce E:R for streamlined processes• Faster transactions or collaborations to
increase revenue, customer loyalty• Differentiation
Category Application provides Potential returns
Resource locator applications
• Tools to find resources to maximize skills utilization, minimize transaction delays; preferably automated; possibly federated
• Reduce E:R for business processes• Faster transactions, increased revenue• Better service, customer loyalty
Comm-enabling applications and portals and workspaces
• Optimal communication tools in context of users’ business apps and web interfaces
• New forms of self-service • Ways to incorporate best practices
• Reduce E:R for business processes• Shift to better methods (IM vs. voice)• Better match to source of service• Differentiation
Category Application provides Potential returns
Resource locator applications
• Tools to find resources to maximize skills utilization, minimize transaction delays; preferably automated; possibly federated
• Reduce E:R for business processes• Faster transactions, increased revenue• Better service, customer loyalty
Future-oriented “ops” Justifications
Category Application provides Potential returns
Conferencing/Social Internal, external, supply chain
• Interactive workplace environment• Additional work methods, in and beyond
org • New work delivery and tracking options
• Improved E:R for unstructured work• Potential for increased innovation• Reinvented, simplified workflows
Mobile/remote users Via cloud or hosting
• Communication better matched to user locations
• Simple connections using available nets
• Increased transactions and revenue• Lower infrastructure and UC costs
Mobile/PC client adoption
• UC core functions on every device• Platform for comm-enabled apps
• Lower cost; more flexibility for comm-enable apps, workflows, and mobile to deliver benefits
Streamline operations and organizations
• Integrated, efficient system operations and user support
• Likely lower cost of operations• More flexibility to create optimal
workflows, usage profile support
Category Application provides Potential returns
Conferencing/Social Internal, external, supply chain
• Interactive workplace environment• Additional work methods, in and beyond
org • New work delivery and tracking options
• Improved E:R for unstructured work• Potential for increased innovation• Reinvented, simplified workflows
Mobile/remote users Via cloud or hosting
• Communication better matched to user locations
• Simple connections using available nets
• Increased transactions and revenue• Lower infrastructure and UC costs
Mobile/PC client adoption
• UC core functions on every device• Platform for comm-enabled apps
• Lower cost; more flexibility for comm-enable apps, workflows, and mobile to deliver benefits
Category Application provides Potential returns
Conferencing/Social Internal, external, supply chain
• Interactive workplace environment• Additional work methods, in and beyond
org • New work delivery and tracking options
• Improved E:R for unstructured work• Potential for increased innovation• Reinvented, simplified workflows
Mobile/remote users Via cloud or hosting
• Communication better matched to user locations
• Simple connections using available nets
• Increased transactions and revenue• Lower infrastructure and UC costs
Category Application provides Potential returns
Conferencing/Social Internal, external, supply chain
• Interactive workplace environment• Additional work methods, in and beyond
org • New work delivery and tracking options
• Improved E:R for unstructured work• Potential for increased innovation• Reinvented, simplified workflows
TCO Components
One time costs
Total server software
Total software CALs
Total hardware
Total contact center
Total videoconferencing hardware
Total implementation costs
Grand total one time costs
Recurringsystem costs
Hosted
Solutions
Initial purchase costs
Licensing
RecurringOperatingCosts
Essential for Comparison ofPremises vs. Hosted!
One time costs
Total server software
Total software CALs
Total hardware
Total contact center
Total videoconferencing hardware
Total implementation costs
Grand total one time costs
5-year total of annual support costs
Server software maintenance / support
Total CAL maintenance / support
Total hardware support
Total videoconferencing maintenance / support
Total contact center annual support
Grand total support costs
Subtotal before support costs
One time costs
Total server software
Total software CALs
Total hardware
Total contact center
Total videoconferencing hardware
Total implementation costs
Grand total one time costs
5-year total of annual support costs
Server software maintenance / support
Total CAL maintenance / support
Total hardware support
Total videoconferencing maintenance / support
Total contact center annual support
Grand total support costs
Subtotal before operating costs
Operating costs
Total rack space costs
Total personnel costs
Total power costs
Total annual bandwidth cost
Total SIP trunking cost
Total operating costs
© M Parker UniComm Consulting & EB Kelly KelCor 2014
TCO Case: Conferencing & Enterprise Voice w/EAS
5,000 usersIM/P2P; conferencing; enterprise voice; Microsoft EASNo contact center; no group video
On-Premises vs. IP-PBX: Lync 15% favorable
On-Premises vs. Cloud: Lync On-Prem 26% favorable to Lync Cloud
© M Parker UniComm Consulting & EB Kelly KelCor 2014
TCO Case: IM & Conferencing Only w/EAS
5,000 UsersIM/P2P; Conferencing; Microsoft EAS
Lync On-Premises vs. IP-PBX: Lync 20% favorable
Lync On-Premises vs. O365 Cloud: Lync on-Prem 103% unfavorable
© M Parker UniComm Consulting & EB Kelly KelCor 2014
TCO Case: Conferencing, EV, Contact Center w/EAS
5,000 usersIM/P2P; conferencing; enterprise voice; Microsoft EAS Contact center (Interactive Intelligence)
No group video
On-Premises vs. IP-PBX: Lync 11% favorable
On-Premises vs. Cloud: Lync On-Prem 31% favorable to Lync Cloud
© M Parker UniComm Consulting & EB Kelly KelCor 2014
TCO Case: Conf., EV, CC, Video Rooms w/EAS
5,000 UsersIM/P2P; Conferencing; Enterprise VoiceContact Center (Interactive Intelligence)
With Group Video RoomsMicrosoft EAS
On-Premises vs. IP-PBX: Lync 15% favorable
On-Premises vs. Cloud: Lync On-Prem 25% favorable to Lync Cloud
© M Parker UniComm Consulting & EB Kelly KelCor 2014
• If you are not moving to Enterprise Voice soon– A cloud-based Lync conferencing and IM solution has the
lowest TCO
• If you are moving to Enterprise Voice– A cloud-based Lync solution that includes enterprise voice
shows a higher TCO than an on-premises solution
A Perspective for Cloud
• Getting a handle on operating costs is difficult– Survey data from analyst firms show widely varying operating costs
• Analyst firm A: $ 214 per user per year for ongoing operational costs• Analyst firm B: $ 714 to $1,912 per user for first year VoIP or IPT & UC
operational costs*
* Reports note that UC&C increases the scope of services provided, thus initial integration costs
• Sanity check against required staff roles– Operating staff or infrastructure outsourcing usually reflects:
• Ratio of staff to number of software server instances (whether on discrete or virtual machines)
– The number of servers driven by workloads; Lync and IP-PBX server counts are roughly equivalent
• Plus staff positions for network and QoS management and on-going system architect/manager
– Smaller enterprises see higher cost per user, based on system configurations
Take Control of Operating Costs - 1
• On-Premises or Cloud– Measure existing costs for a viable baseline– Automate and instrument system management– Use self-service and self-care options– Track help desk usage; use UC tools– Integrate simply with desktop/device support
• Promote user self-sufficiency
• Evolve your organization for UC – Converge with Desktop/Device Support organization– Evolve to UC as a software app on IT networks & servers (or in
cloud)
Take Control of Operating Costs - 2
• Only native UC solution for Office™
• Business communications is a blend– Text and documents are the leading modality (E-Mail,
Presence, IM, social, shared workspaces, document sharing, pictures, video streaming)
– Real-time voice and video serve particular purposes– Varies by processes and by demographic groups
• UC usage profiles guide optimal mix
Lync: Designed for Office Communications
• New UC value from optimizing processes*
– Change how business works– Go faster; use less; be different– Match trends for user expectations
• Lync leads in this category– Growing base of apps packages and sample code– Client and server APIs and SDKs– Part of the suite, e.g. AD, IIS, et al. – Large developer Partner community
Lync: A UC Applications Platform
* See Lync Business Cases: What’s Hot – What’s Not
• Lync TCO comparisons will vary widely by required workloads
• Lync TCO is competitive with leading IP PBX TCO
• Operational costs demand attention for best TCO
• Cloud offerings have an attractive TCO for some workloads
• Consider modular and hybrid approaches to TCO
Recap and Summary
Q&A
Your Presenter
Corey McClainConsultantMCSE, MCSA, MCITP, MCTS, CCA
Agenda
• Incremental Deployment
• Deployment Choices
– On-Premise Topologies
– Lync Online Features
– Lync Hybrid Deployment
• Lync Conference 2014
Consider a Modular Approach Over Time
IM / PresenceP2P V&V
On-Premises or O365
On-Premises or Hosted
Conferencing
MobilityA
pp
App
App
IPTel
App
IPTel
Microsoft Outlook
Microsoft Office
Consider a Modular Approach Over Time
Lync 2013 Deployment Choices
On-Premises Hybrid Cloud
On-Prem Lync Topologies
• Overview• Single Server• Highly Available Pool• Geographically Dispersed Pools
You Own Everything
• Capacity planning and sizing.• Server acquisition and setup.• Deployment.• Scaling out, patching, and operations. • Backing up data.• Maintaining failover and disaster recovery. • Connecting your Lync Server 2013 infrastructure to
the PSTN.• Integration with existing phone equipment, such as
private branch exchanges (PBXs).
Single Server System
Standard Edition server runs all workloads
No other server required to additional functionalities
All in one box deployment
Ideal for proof of concept, pilot, small and medium businesses
Functionality: IM, Presence, Voice, Video, Conferencing, Mobility
PSTN access with Gateway, Direct SIP or SIP Trunk
HA/DR if paired with another SE server
AD
Standard edition
Optional backup Standard editionPairing
Scalable Server Pools
Enterprise Edition Front End pool
Back End Server with SQL Server
Ideal for large and medium size businesses, regional deployment.
Scale up by adding up to 12 FE servers in a pool
Collocate Archiving DB, Monitoring DB, PChat DBs on Back End Servers
High Availability by FE failover and Mirrored Back End Servers
Enterprise edition front end servers
SQL
AD
Multiple Data Center Pools
Primary site
Secondary site
High capacity architecture in each region
Distributed resources with high availability
Allow least cost routing across the enterprise
Federation and remote access from 2 datacenters
Paired FE pools across sites for Disaster Recovery
PSTNEurope
PSTNAmericas
Remote sitewith survivability
SIP trunk
AD
SQL
SQL
Directors
External access
External access
SQL
Lync Online
• Overview• Feature Comparisons
Gain Efficiency & Optimize for Cost
• Software as a Service (SaaS).• Rich feature set is always up to date.• Includes a Windows Azure Active Directory tenant for online accounts, which
can be used with other applications.• Directory integration includes synchronizing account names and passwords
between the on-premises Active Directory Domain Services (AD DS) environment and the Windows Azure Active Directory tenant.
• If single sign-on is a requirement, Active Directory Federation Services (AD FS) must be implemented.
• Client communication over the Internet is encrypted and authenticated.• Legacy phone equipment (public switched telephone network [PSTN])
connectivity available through third-party providers (check availability).
Lync Server, Lync Online: IM/Presence
Feature Lync Server Lync Online
Rich presence ü üPeer-to-Peer Audio/Video Calling ü ü
Click to Communicate—Office integration ü ü
Mobility Clients—Windows Phone, Android, iOS ü ü
MAC Client ü ü
Federation with Lync/Lync Online ü ü
Skype Interop ü ü
XMPP Gateway ü
Persistent Chat ü
Federation with Yahoo/AOL ü
Lync Server, Lync Online: Meetings
Feature Lync Server Lync Online
Multi-Party PC Audio/Video ü ü
Ad-hoc meetings, Scheduled Meetings ü ü
Desktop Sharing, Application Sharing, Power Point ü ü
Rich Client for Meetings ü ü
Mobile Clients for Meetings ü ü
Rich Client for Meetings ü ü
Reach Client for Meetings ü ü
PSTN Dial-in in Meetings ü With ACP Partners
Meeting Size 1000 250
Lync Server, Lync Online: Voice
Feature Lync Server / Lync Split domain on-premise users
Lync Split domain- Online Users
Peer-to-Peer & PSTN calling, Emergency Dialing, Voice Mail ü
Call hold, Transfer, Forwarding, Delegation & Team Calling ü
IP Phones, USB Peripherals & Mobile call via work ü
Direct SIP Interoperability with on-premises PBX ü
Private Line, Common Area Phones ü
Analog Devices, Enhanced 911 ü
Call Parking, Unassigned Number Handling ü
Call Center Integration & Response Groups ü
Network Resiliency, Call Admission Control ü
O365 Scenario Feature Matrix
Customer scenarioLync Online and
Exchange On-PremLync On-Prem and Exchange Online
View presence or IM a contact in Outlook
Schedule and join meeting through Outlook
View presence or IM a contact in Outlook Web Access
View presence or IM a contact in Lync Mobile Client
Join meeting from Lync Mobile Client
Modify Contact List (via Unified Contact Store in Exchange) Lync Server 2013 Only
View or Modify Contact Photo in Lync Web App Lync Server 2013 Only
Delegate schedules meeting on-behalf of Boss * Exchange 2013 Only
Archiving meeting content Lync Server 2013 Only
Searching archived meeting content Lync Server 2013 Only
Leaving or retreiving voicemail
Publish status based on Outlook calendar free/busy
Missed Conversations history and Call Logs are written to user’s exchange mailbox
Schedule meeting through Outlook Web Access
* Supported only when both users are homed online in the same forest or both are homed on-premises.
Lync Hybrid
• Overview• Deployment Process
Combine Benefits
• Some users are homed on-premises and some users are homed online, but the users share the same SIP domain, such as contoso.com.
• Leverage your existing Lync Server 2013 infrastructure, including connections to the PSTN.
• Easily add new Lync Online users that do not require PSTN access.
• Migrate from Lync on-premises to Lync Online over time, on your schedule.
• Integrate with other Microsoft Office 365 applications, including Exchange Online and SharePoint Online.
What is Lync Hybrid?
• Some users homed on-premises and some online• Users share the same domain (Lync split domain)• Integration with other Office 365 applications
Lync Online
Lync On-Premises
Contoso.com
Contoso.com
Why You May Deploy Lync Hybrid
Enable Existing Lync On-Premises customers to move to Microsoft Office 365
Enable New customers to get Lync services through a combination of on-premise and cloud
• Office 365 – Optimal for:– IM/Presence – Conferencing– Simple client-based apps
• Premises or Dedicated Hosted – Optimal for:– Enterprise Voice– Contact Center– CEBP and server-based
apps
A Hybrid Approach May Be Best
A Perspective for Cloud
• If you are not moving to Enterprise Voice soon– A cloud-based Lync conferencing and IM solution has the
lowest TCO
• If you are moving to Enterprise Voice– A cloud-based Lync solution that includes enterprise voice
shows a higher TCO than an on-premises solution
Lync Hybrid Co-Existence Topologies
Contoso Contoso ContosoActive Directory Active Directory Active Directory
Lync Server 2013
OCS 2007 R2
Lync Edge Server 2013 Lync Edge Server 2010
Lync Server 2010
Lync Server 2013 Admin Tools
Lync Server 2013
Lync Edge Server 2013
OCS 2007 R2 + Lync Server 2013
Lync Server 2010 + Lync Server 2013
Lync Server 2013
Lync Server 2010 February 2013 Cumulative Updates applied.
Deployment Process Overview
Office 365 tenant.
Setup Active Directory Sync.
Enable Federation within your Office 365 tenant.
Deploy Active Directory Federation Services (AD FS)
Setup Lync Hybrid.
Move users to Lync Online.
Lync Conference 2014Vegas Baby!
• Video Interoperability Server (VIS)• Skype video federation• Enterprise Voice Online• UC -> Universal Communications• jLync: JavaScript wrapper for Lync & browsers• Voice commands for Windows Phone• Anonymous join from mobile and tablet like Lync Web App• Android tablet app by July• Call collect to websites
Thank You
cdh.com