mailcom 2010 las vegas ss278
DESCRIPTION
Using 3 “P’s” (Predict, Plan, Perform) to prevent 3 “D’s” (Distraction, Disruption, Disaster) in your Mail Center.TRANSCRIPT
MAILCOM 2010 – September 26-28 – Las Vegas, NV
Course #: SS278
Title: Using 3 "P's" to prevent 3 "D's"
Scheduled For: Monday, Round Seven, 4:30-5:30 pm
Presented By: Dave Flora, Principal
MAILCOM Conference
MAILCOM 2010 – September 26-28 – Las Vegas, NV
Presidential Proclamation-
NATIONAL PREPAREDNESS MONTH, 2010
• BY THE PRESIDENT OF THE UNITED STATES OF AMERICA:– During National Preparedness Month, we stress the importance
of strengthening the security and resiliency of our Nation through systematic preparation for the full range of hazards threatening the United States in the 21st century, including natural disasters, cyber attacks, pandemic disease, and acts of terrorism. This year marks the fifth anniversary of Hurricane Katrina, one of the most tragic and destructive disasters in American history. In remembrance of this national tragedy, we must reaffirm our commitment to readiness and the necessity of preparedness.
MAILCOM 2010 – September 26-28 – Las Vegas, NV
Presidential Proclamation-
NATIONAL PREPAREDNESS MONTH, 2010
• My Administration has made emergency and disaster preparedness a top priority, and is dedicated to a comprehensive approach that relies upon the responsiveness and cooperation of government at all levels, the private and nonprofit sectors, and individual citizens.
• I also encourage Americans to get involved with the thousands of organizations in the National Preparedness Month Coalition, which will share preparedness information and hold preparedness events and activities across the United States. By strengthening citizen preparedness now, we can be ready when disaster strikes.
MAILCOM 2010 – September 26-28 – Las Vegas, NV
“85% of US infrastructure is in the private sector.”Source: The 9/11 Commission Report
•Food Chain•Energy Supply•Healthcare System
MAILCOM 2010 – September 26-28 – Las Vegas, NV
“83% of business will lose 20% to 30% of shareholder value within 5 years of a crisis or disaster.”Source: Oxford Metrica
MAILCOM 2010 – September 26-28 – Las Vegas, NV
9/11. Katrina. Virginia Tech.
The worst disaster you will see is the one that happens to
you or your business
MAILCOM 2010 – September 26-28 – Las Vegas, NV
Extreme Heat Fires Floods Global Warming Hazardous Materials
Hurricanes Compliance Multi-Hazard Nuclear Earnings
Pandemic Power Outages Thunderstorms
Unions Winter Storms Workplace Violence Dam Safety Economy
Terrorism TsunamisTornadoes
Extreme Heat Floods Global Warming Hazardous Materials
Hurricanes Nuclear Pandemic Terrorism
FiresPower OutagesLandslides
Thunderstorms Tsunamis Unions Volcanoes Winter Storms
Earthquakes Flu Global Warming INS Media
Tornadoes
Floods IRS
Power Outages
ThunderstormsTerrorismSuccession PlanningNuclear
MAILCOM 2010 – September 26-28 – Las Vegas, NV
Almost every disaster, incident of school/workplace violence, act of terrorism or corporate failure was
preceded by warning signals.
MAILCOM 2010 – September 26-28 – Las Vegas, NVt
“Preparedness is not a luxury; it is a cost of doing business.” Source: The 9/11 Commission Report
MAILCOM 2010 – September 26-28 – Las Vegas, NV
MAILCOM 2010 – September 26-28 – Las Vegas, NV
Business Continuity represents assurance that an enterprise has the ability to continually meet their commitments,
i.e., “run the business” ……. no matter what.
MAILCOM 2010 – September 26-28 – Las Vegas, NV
Every Crisis is a Human Crisis.Every Crisis is a Human Crisis.
• SYSTEMS DO NOT PROTECT SYSTEMS DO NOT PROTECT
PEOPLE PEOPLE
• SERVERS CANNOT INITIATE ACTION SERVERS CANNOT INITIATE ACTION
• NETWORKS WILL NOT BE HELD NETWORKS WILL NOT BE HELD
ACCOUNTABLEACCOUNTABLE
• NO PEOPLE → NO RECOVERYNO PEOPLE → NO RECOVERY
MAILCOM 2010 – September 26-28 – Las Vegas, NV
80% of continuity plans have never been testedSource: AT&T
MAILCOM 2010 – September 26-28 – Las Vegas, NV
NORMAL OPERATIONSNORMAL OPERATIONS
AWARENESS & CONTINGENCY AWARENESS & CONTINGENCY PLANNING PLANNING
CORPORATE GOVERNANCE & CORPORATE GOVERNANCE & PREACTION PLANPREACTION PLAN
CERTAINTYCERTAINTY
IMPACTIMPACT
MAILCOM 2010 – September 26-28 – Las Vegas, NV
MAILCOM 2010 – September 26-28 – Las Vegas, NV
MAILCOM 2010 – September 26-28 – Las Vegas, NV
““There cannot be a crisis next week. My There cannot be a crisis next week. My schedule is already full.” schedule is already full.”
Henry KissingerHenry Kissinger
MAILCOM 2010 – September 26-28 – Las Vegas, NV
The 3 “D’s”
• Distraction– Hurricane forming, Snowstorm coming, Flu season starting
• Disruption– Power outage, Water main break, Earthquake rattle
• Disaster– Loss of facility, loss of life, loss of shareholder value
MAILCOM 2010 – September 26-28 – Las Vegas, NV
YOUR COMPANY/CLIENTS
Employees
Family & Friends
Work & School
Critical Suppliers
Customers
Stakeholders
MAILCOM 2010 – September 26-28 – Las Vegas, NV
The 3 “P’s”
PREDICT.PREDICT. PLAN.PLAN. PERFORM.PERFORM.
MAILCOM 2010 – September 26-28 – Las Vegas, NV
MAILCOM 2010 – September 26-28 – Las Vegas, NV
Predicting Mail Center Vulnerabilities
• A process used to determine what controls are neededto protect critical or sensitive assets adequately & cost-effectively
• The process examines five variable functions:– 1. Specific Assets to be protected (value)– 2. Potential Threats to the various assets– 3. Vulnerabilities that would allow the threats to
materialize– 4. Kinds of Losses that the threats could cause– 5. Safeguards that would reduce the loss or eliminate the
threats
MAILCOM 2010 – September 26-28 – Las Vegas, NV
Every business function needs Plans for three backups:
• People (to do the actual work)
• Places (for butts & chairs)
• Processes ( ways to do the actual work)
MAILCOM 2010 – September 26-28 – Las Vegas, NV
MAILCOM 2010 – September 26-28 – Las Vegas, NV
Mail Centers need to PerformWhen the time comes
Five Key Sins:
Failure to identify all threats ,vulnerabilities, options
Failure to conduct critical supply chain analysis
Failure to rigorously test assumptions and plans
Failure to educate and train employees
Failure to have a detailed communications strategy
MAILCOM 2010 – September 26-28 – Las Vegas, NV
70% of businesses have no workplace violence planSource: ASIS
MAILCOM 2010 – September 26-28 – Las Vegas, NV
MAILCOM 2010 – September 26-28 – Las Vegas, NV
If you had to respond now, would you be ready?
PREDICT. PLAN. PERFORM. ™
MAILCOM 2010 – September 26-28 – Las Vegas, NV