maintenance tool

Version 3.02

PRINTER MAINTENANCE TOOL

1. Outline *Purpose

Creation of the tool which enables the service engineers to refer to, change or rewrite

the value of NVRAM about the item which is not covered by the service menu.

*Object model

- HL-1650/1670N - HL-1850/1870N - HL-1450/1470N - HL-1030/1230/1240/1250/1270N - HL-1430/1435/1440 - HL-3260N - HL-2460 - HL-7050 - HL-5030/5040/5050 - HL-5070N - HL-8050 - HL-6050 - HL-2700CN - HL-5130/5140/5150D - HL-5170DN - HL-5070DN

(From Version 2.47) - HL-2030/2040 - HL-2070N

(From Version 2.48) - MFC-7420 - MFC-7820N - DCP-7010/7020/7025/7010L - MFC-7220 - MFC-7225N - FAX-2820/2920/2810/2910/2825

(From Version 2.51)

- MFC-9420CN

(From Version 2.52)

- HL-5240/5250DN/5270DN/5280DW/5250DNT

(From Version 2.54) - MFC-8460N/8660DN/8860DN/8870DW - DCP-8060 - DCP-8065DN

(From Version 2.57) - HL-4040CN - HL-4050CDN/4070CDW

(From Version 2.60) - DCP-9040CN - DCP-9045CDN - MFC-9440CN/9840CDW

(From Version 3.01) - HL-2140 - HL-2150N/2170W

(From Version 3.02) - DCP-7030/7040/7045N - MFC-7320/7340/7440N/7450/7840N/7840W

*Function

- Retrieving and extracting of all the area of NVRAM

- Presenting of maintenance information (Coverage, Total page, The number of

times of toner exchange etc.)

- Writing of Device ID, Serial No. Device ID

*Environment of operation

PC that is connected to the above-mentioned model (Parallel/USB connection)

2. Menu composition When you start the application, the window shown below will appear..

This window consists of the following five elements.

Menu

Model name display

Message display

EXIT button

(From Version 2.54)

About

MENU The following five items exist in the “Menu”.

Get Information

Decode maintenance data

Input information

Read/write NVRAM

Send->Read data

New window appears when you select one of these items.

Model name display

The printer model name chosen now is displayed.

However, the model currently displayed here is not necessarily connected to PC.

Message display It shows the current state of the data exchange performed between printer and PC.

(Example: Printer Information LPT1, Read: LPT1 etc.)

EXIT button

This application is enable to finish by pressing the exit button.

2-1:Get information

The maintenance information of the printer is displayed.

Although the item to display changes according to the model, the items like Printer’s ID,

Version, Serial No., and Page Counter are displayed on all models. If “Get information”

is chosen from the menu in a main window, the following window will appear.

Put the check to the printer port to which the printer is connected, then select the

model name of the printer connected to PC from the list box. If you push the OK button,

the maintenance information will be displayed. The items of the list box of the model

name are as follows.

- HL-1650/1670N

- HL-1850/1870N

- HL-1450/1470N

- HL-1030/1230/1240/1250/1270N

- HL-1430/1435/1440

- HL-3260N

- HL-2460

- HL-7050

- HL-5030/5040/5050

- HL-5070N

- HL-8050

- HL-6050

- HL-2700CN

- HL-5130/5140/5150D

- HL-5170DN

- HL-5070DN

(From Version 2.47)

- HL-2030/2040

- HL-2070N

(From Version 2.49)

- MFC-7420

- MFC-7820N

- DCP-7010/7020/7025/7010L

- MFC-7220

- MFC-7225N

- FAX-2820/2920/2810/2910/2825

(From Version 2.51)

- MFC-9420CN

(From Version 2.52)

- HL-5240/5250DN/5270DN/5280DW/5250DNT

(From Version 2.54)

- MFC-8460N/8660DN/8860DN/8870DW - DCP-8060

- DCP-8065DN

(From Version 2.57)

- HL-4040CN - HL-4050CDN/4070CDW

(From Version 2.60)

- DCP-9040CN

- DCP-9045CDN

- MFC-9440CN/9840CDW

(From Version 3.01)

- HL-2140

- HL-2150N/2170W

(From Version 3.02) - DCP-7030/7040/7045N - MFC-7320/7340/7440N/7450/7840N/7840W

- If the right port and the model name are chosen, and the OK button is pressed,

the following window will appear.

If the OK button is pressed here, it will return to a main window. “Printing dialog” of

Windows starts by pressing the print button. It will return to the main window when the

printing job is finished.

(From Version 3.00)

If the CSV button is pressed here, a file setting dialogue starts to run to save the

obtained maintenance information as the CSV file. After saving the data, the screen

goes back to the main window.

FUSER ERROR

The “FUSER ERROR” exists in the maintenance information of HL-5030/5040/5050/5070N.

This shows the error generated in the fixing unit.

FUSER ERROR SUB CODE shows the type of the error, and FUSER ERROR HISTORY

shows the temperature change of the fixing unit at the time of error generating.

2-2:Decode maintenance data This is the function to check the “set up” when the value of Maintenance Data in a

NVRAM memory is changed. Since the item of “Maintenance Data” does not exist in

HL-7050, and HL-5030/5040/5050/5070N, HL-7050, and HL-5030/5040/5050/5070N

are not in the model selection here.

If “Decode the Maintenance Data” is chosen from the “Menu” of the main window, the

following window will appear.

Please input the value in the text box located in the upper part of the window, and

chose the model name from the list. Then, push the O.K. button. The value and the

item in which the inputted value was reflected will be displayed.

This function is available even when the printer is not connected to PC, or the model

name of the selected printer differs from the model name of the printer currently

connected to PC. The items of the model list are as follows.

- HL-1650/1670N

- HL-1850/1870N

- HL-1450/1470N

- HL-1030/1230/1240/1250/1270N

- HL-1430/1435/1440

- HL-3260N

- HL-2460

Maintenance Data change column There are the text boxes in which the value of 00 to ff can be inputted.

The number of text boxes that can be changed as follows.

HL-1230/1430/1435/1440/1450/1470N …….> 3

HL-1030/1240/1250/1270N ……> 3

Models other than the above ……> 5

Correspondence with the value of a text box and the item of NVRAM is as shown in the

table below.

ITEM MAXIMUM NOTE Toner Change 127

Drum Change 63

It can not be changed

Jam Count 2047

Coverage 2.55

Coverage 652.80

The value of Coverage is a sum total value of two elements. It can not be changed on HL1030/1230/1240/1250/1270N/1430/1435/ 1440/1450/1470N.

After putting the right value into the text box, chose the printer model from the model

list. Then, push the OK button. The window as shown below will appear.

Depending on the selected model, there are some items that will not be displayed. The

following chart is the correspondence table of the printer model and the item that will

be displayed.

Jam Count Toner

Change Drum

change Coverage

HL-1650/1670N ○ ○ ○ ○ HL-1850/1870N ○ ○ ○ ○ HL-1230/1430/1435/ 1440/1450/1470N ○ ○ ○ X

HL-1030/1240/1250/ 1270N ○ ○ ○ X

HL-3260N ○ ○ ○ ○ HL-2460 ○ ○ X ○

2-3:Input information 2-3-1:Input information (when inputting a password)

By this function, it is possible to rewrite the Serial Number (NVRAM), Page Counter, and

to eliminate the Printed Page & Error History. A password is required in order to use this

function.

Click “About” from the main window, the following dialogue will appear. Place the cursor

in the “About” dialogue. Double-click while pressing the “Shift” key.

The following window will appear.

If the right password was inputted, the following window will appear.

The items that can be changed are listed in the box located in the center of the

window. The function, the input system and the initial value of each items are as

shown in a table below.

ITEM FUNCTION INPUT SYSTEM Clear Printed/Error History

Eliminates the printed history and the error history.

Check box

Page Counter Specifies the total number of printed sheets.

Text box (No initial value)

Serial No. Changes the serial number peculiar to the machine.

Text box (Initial value*******)

Reset Develop Bias Resets the developing bias. From Ver.2.45

Check box

Replace PF KIT MP Replace PF KIT TRAY 1 Replace PF KIT TRAY 2 Replace Fuser Replace Drum

Makes a bar graph of remaining capacity fill up. Takes a count of “Replace Count” one by one.

Check box (Check “ON”)

Adjust Scanner Specifies the adjusted value of the laser scanner for setting the print position. The value is set from 0 to 9999. (The last 4 figures of the bar code label attached to the Gear plate calking Assy stand for the adjusted value of the laser scanner.) Among 4 figures mentioned above, the first 2 figures stand for the adjusted value of X and the last 2 figures stand for the adjusted value of Y. Each of the adjusted value is calculated by 50 and measured by 0.1mm. For example, when the adjusted value is 5248, (X, Y)=(52, 48) X=(52-50) *0.1=0.2mm Y=(48-50) *0.1=-0.2mm

Check box

Set Starter count Set Standard count

The maximum number of paged to be printed until indicating “Toner Empty” is different between the starter toner cartridge and the standard one. It is necessary to set the appropriate adjustedvalue for the toner cartridge installed in the printer. It is impossible to set both adjusted value of the toner cartridge. The error messageappear and the standard toner cartridge setting is applied automatically.

Check box

The item that can be changed varies according to the models. The following is the

correspondence table of the model name and the item that can be changed.

Clear Printed/ Error History

Page Counter Serial No.

Reset Develop Bias

Replacement

Adjust scanner

Set starter/ standard count

HL-1650/ 1670N ○ ○ ○ ○ X X X

HL-1850/ 1870N ○ ○ ○ ○ X X X

HL-1450/ 1470N X ○ ○ ○ X X X

HL-1030/1230/ 1240/1250/ 1270N

X ○ X X X X X

HL-1430/1435/ 1440 X ○ X ○ X X X

HL-3260N ○ X ○ X X X X

HL-2460 ○ ○ ○ X X X X

HL-7050 ○ ○ ○ X X X X

HL-5030/5040/ 5050 ○ ○ ○ ○ X X X

HL-5070N ○ ○ ○ ○ X X X

HL-8050 ○ X ○ X X X X

HL-6050 ○ ○ ○ X X X X

HL-2700CN ○ X ○ X X X X

HL-5130/5140/ 5150D ○ ○ ○ X ○ X X

HL-5170DN ○ ○ ○ X ○ X X

HL-5070DN ○ ○ ○ ○ X X X

HL-2030/2040/ ○ ○ ○ ○ ○*1 ○ ○

HL-2070N ○ ○ ○ ○ ○*1 ○ ○

*1 Only the function of “Replace Drum” is available.

From Version 2.48



Reset Develop Bias

Replacement

Adjust scanner


MFC-7420 ○ X ○ ○ ○*1 ○ ○

MFC-7820N ○ X ○ ○ ○*1 ○ ○

DCP-7010/ 7020/7025 ○ X ○ ○ ○*1 ○ ○

MFC-7220 ○ X ○ ○ ○*1 ○ ○

MFC-7225N ○ X ○ ○ ○*1 ○ ○

FAX-2820/ 2920/2810 ○ X ○ ○ ○*1 ○ ○


From Version 2.51



Reset Develop Bias

Replacement

Adjust scanner


MFC-9420CN ○ X ○ X X X X

From Version 2.52

The following items are added.

ITEM FUNCTION INPUT SYSTEM Reset Develop Bias STD Reset Develop Bias HIGH

Resets the developing bias for each toner cartridge.

Check box

Reset Laser Counter Reset PF Kit 3 Counter Reset Drum Counter

Makes a bar graph of remaining capacity fill up. Takes a count of “Replace Count” one by one.

Check box

Default Paper Size Letter Default Paper Size A4

Changes the default paper settings. Check box

PF Kit MP Change PF Kit 1 Change PF Kit 2 Change PF Kit 3 Change Fuser Change Laser Change Drum Change Toner Change

Input the number of replacement. Text box (Initial setting is not available.)


Page Counter SerialNo.

Reset Develop Bias

Replacement: PF Kit (MP/Tray1/Tray2)/ Fuser/ Drum*1

Adjust scanner


○ ○ ○ X ○ X X

Reset Develop Bias STD/ HIGH

Reset Counter Laser/PF kit 3/ Drum

Default Paper size A4/ Letter

Replacement: PF Kit(MP,1,2,3)/ Drum

Laser/ Toner

HL-5240/5250DN 5270DN/ 5280DW

○ ○ ○ ○


From Version 2.54 Clear Printed/ Error History


Reset Develop Bias


Adjust scanner


○ X ○ X ○ X X




Replacement: PF Kit(MP,1,2,3)/ Drum

Laser/ Toner

MFC- 8460N/ 8660DN/ 8860DN/ 8870DW DCP- 8060/ 8065DN

○ ○*1 ○ ○*2

*1 “Reset PF KIT 3 counter” is unsupported.

*2 “PF KIT 3 Change” is unsupported.

From Version 2.57


ITEM FUNCTION INPUT SYSTEM Clear Jam Count/ Error History

Clear jam count information and error history.

Reset Belt Unit Counter Makes a bar graph of remaining capacity fill up. Takes a count of “Replace Count” one by one.

Check box

Belt Unit Change Waste Toner Box Change Toner C Change Toner M Change Toner Y Change Toner K Change

Input the number of replacement. Text box (Initial setting is not available.)



Reset Develop Bias


Adjust scanner


○ X ○ X ○*1,2 X X




Change: PF Kit (MP,1,2,3)/ Drum

Laser/ Toner

○ ○*1,2 ○ ○*1,2, 3

Clear Jam Count/ Error History

Reset Counter Belt Unit

Change: Belt Unit/Waste Toner Box/Toner C/ Toner M/ Toner Y/Toner K

HL-4040CN/4050CDN/4070CDW

○ ○ ○ *1: HL-4040CN model doesn’t support “PF KIT 2, 3”.

*2: HL-4050CDN/4070CDW doesn’t support “PF KIT 3”.

*3: HL-4040CN/4050CDN/4070CDW doesn’t support “Toner Change”.

These models have to input the number of replacement such as “Toner C, Toner

M, Toner Y and Toner K” on each color.

From Version 2.60



Reset Develop Bias


Adjust scanner


○ X ○ X ○*1,2 X X





Laser/ Toner

○ ○*1,2 ○ ○*1,2, 3



Change: Belt Unit/Waste Toner Box/Toner C/ Toner M/ Toner Y/Toner K

DCP-9040CN/DCP-9045CDN/MFC-9440CN/MFC-9840CDW

○ ○ ○ *1: DCP-9040CN model doesn’t support “PF KIT 2, 3”.

*2: DCP-9045CDN, MFC-9440CN and MFC-9840CDW doesn’t support “PF KIT 3”.

*3: DCP-9040CN, DCP-9045CDN, MFC-9440CN and MFC-9840CDW doesn’t

support “Toner Change”.

These models have to input the number of replacement such as “Toner C, Toner

M, Toner Y and Toner K” on each color.

From Version 3.01


ITEM FUNCTION INPUT SYSTEM Reset Develop Bias LOW Resets Develop Bias for Low capacity toner

cartridge. Check box

Set High Capa count Set the appropriate adjusted value for the High capacity toner cartridge.

Text box (Initial setting is not available.)



Reset Develop Bias

Replacement: PF Kit (MP/Tray1/Tray2)/ Fuser/ Drum

Adjust scanner


○ ○ ○ X ○*1 ○ ○





Laser/ Toner

○ ○*1 ○ ○*2



Change: Belt Unit/Waste Toner Box/Toner C/ Toner M/ Toner

Y/Toner K

Reset Develop

Bias LOW

Set High Capa count

HL-2140/2150N/2170W

X X X ○ ○

*1: “PF KIT 2, 3, MP” is unsupported.

*2: Only “Drum” and “Toner” are supported.

From Version 3.02 Clear Printed/ Error History


Reset Develop Bias

Replacement: PF Kit (MP/Tray1/Tray2)/ Fuser/ Drum

Adjust scanner


○ ○ ○ X ○*1 ○ ○





Laser/ Toner

○ ○*1 ○ ○*2



Change: Belt Unit/Waste Toner Box/Toner C/ Toner M/ Toner

Y/Toner K

Reset Develop

Bias LOW

Set High Capa count

DCP7030/7040 /7045N MFC7320/7340 /7440N /7450 /7840N /7840W

X X X ○ ○

*1: “PF KIT 2, 3, MP” is unsupported.

*2: Only “Drum” and “Toner” are supported.

Chose the printer port that is connected to the printer, and change the item that you

want to change. Then push the O.K. button. The window as shown below will appear.

<NOTE> Once the settings of each item are done, these settings are remained in a memory of

the tool. For this reason, it is not necessary to readjust the settings of each item as

already inputted when selecting this function from Menu again,

If it is necessary to reset all of the settings, shut down the tool by clicking the “EXIT”

button. The tool restores the default settings of each item automatically. The default

settings of each item are as follows.

How to input the settings How to restore the default settings Check box Un-check Serial No. Type * (asterisk) as many as required figures Others No input value

2-3-2:Input information It is possible to set the items from categories without a password except the following

items.

Clear Printed/Error History

Page Counter

With the following models, it is not possible to set the following items without a

password. With a password, the following items are enabled.

(From Version 2.57)

For HL-4040CN/4050CDN/4070CDW,

(From Version 2.60)

For DCP-9040CN, DCP-9045CDN, MFC-9440CN/9840CDW

(From Version 3.01)

For HL-240, HL-2150N/2170W

PF Kit MP Change

PF Kit 1 Change

PF Kit 2 Change

Fuser Change

Laser Change

Drum Change

Belt Unit Change

Waster Toner Box Change

Toner C Change

Toner M Change

Toner Y Change

Toner K Change

2-4:Read/Write NVRAM By this function, it is possible to save the data of NVRAM in the file, or to write the

saved data to the NVRAM. If you chose the “Read/Write NVRAM” from the “Menu” of

the main window, the following window will appear.

Choose the printer port (connected to the printer) and the model name. Then, push the

“Read” or “Write” button. Operation corresponding to each button will be performed.

<Operation of “Read”>

When the printer port and the printer name are chosen correctly, and the “Read” button

is pressed, the data of NVRAM will be written out to the file. This file is saved at the

TEMPORARY folder (TEMP or TMP folder). It overwrites if the file that has the same

name exists. The names of the file that will be made at this stage are as follows. HL-7050 -> HL-7050_NVRAM.inf HL-1850/1870N -> HL1850-1870N_NVRAM.inf HL-5030/5040/5050 -> HL-5030-5040-5050_NVRAM.inf HL-5070N -> HL-5070N_NVRAM.inf HL-8050 -> HL-8050_NVRAM.inf HL-6050 -> HL6050_NVRAM.inf HL-5130/5140/5150D -> HL-5130-5140-5150D_NVRAM.inf HL-5170DN -> HL-5170DN_NVRAM.inf HL-5070DN -> HL-5070DN_NVRAM.inf HL-2030/2040 -> HL2030-2040_NVRAM.inf HL-2070N -> HL-2070N.inf

*** The file is not created for HL-2700CN.

(From Version 2.49) MFC-7420 -> MFC-7420.inf MFC-7820N -> MFC-7820N.inf DCP-7010/7020/7025/7010L -> DCP7010-7020-7025_NVRAM.inf MFC-7220 -> MFC-7220.inf MFC-7225N -> MFC-7225N.inf FAX-2820/2920/2810/2910/2825 -> FAX2820-2920-2810.inf

(From Version 2.51)

** It is not available for MFC-9420CN.

(From Version 2.52)

HL-5240/5250DN/5270DN/5280DW/5250DNT->

HL-5240-5250DN-5270DN-5280DW_NVRAM.inf

(From Version 2.54) MFC-8460N/8660DN/8860DN/8870DW ->

MFC-8460N-8660DN-8860DN-8870DW_NVRAM.inf DCP-8060 -> DCP-8060.inf DCP-8065N -> DCP-8065.inf

(From Version 2.57) HL-4040CN -> HL-4040CN_NVRAM.inf HL-4050CDN/4070CDW -> HL-4050CDN-4070CDW_NVRAM.inf

(From Version 2.60) DCP-9040CN -> DCP-9040CN_NVRAM.inf DCP-9045CDN -> DCP-9045CDN_NVRAM.inf MFC-9440CN/9840CDW -> MFC-9440CN-9840CDW_NVRAM.inf

(From Version 3.01) HL-2140 -> HL-2140_NVRAM.inf HL-2150N/2170W -> HL-2150N-2170W_NVRAM.inf

(From Version 3.02) DCP-7030/7040 -> DCP-7030-7040_NVRAM.inf DCP-7045N -> DCP-7045N_NVRAM.inf MFC-7320/7340 -> MFC-7320-7340_NVRAM.inf MFC-7440N -> MFC-7440N_NVRAM.inf MFC-7450 -> MFC-7450_NVRAM.inf MFC7840N/7840W -> MFC-7840N-7840W_NVRAM.inf

Example:

When the temporary folder is “C:¥Windows¥Temp”, and the model name is HL-7050,

the file will be saved in “C:¥Windows¥Temp¥HL-7050_NVRAM.inf”.

The window message as shown below will be displayed during the operation of

“Read”.

During the operation of “Read”, the data transmitted from the printer is always checked

whether it is damaged or not. When the data is damaged, the operation of “Read” is

finished at the time and the file that contains the “data” will also be canceled. When all

the data is written in the file, the data of the file will be checked again. If the error is

found in the data at this stage, the file will be canceled again. The following window will

be displayed at the time of completion of “Read” operation.

<Operation of “Write”>

When you push the “Write” button, “Data” is read from the file at first. After that, the data

will be written out to “NVRAM”. Then, the contents of NVRAM will be compared to the

contents of the file to check whether the data was written out correctly.

The file which will be used during the operation of “Write” is chosen from the temporally

folder automatically. (The name of the file contains the model name.) When the selected

file agrees with the model which is connected, the data will be read from the file. Then, it

starts to write out the data to NVRAM. If the file with the name corresponding to the

connected printer does not exist, the operation of “Write” will end in the “ERROR”. The

window message as shown below will be displayed during the operation of “Write”.

After writing the data to the printer is completed, the data of the file and the data of

NVRAM will be compared.

When nothing wrong with the data, the window as shown below will be displayed, then

the data file will be eliminated.

When something wrong with the data, the error message as shown below will be

displayed. In this case, elimination of the file and re-writing to NVRAM will NOT be

operated automatically.

<“NOTES” to the “Read/Write NVRAM” function>

* When you write out the data from file to NVRAM, the serial number will not be

changed unless the printer is turned on again.

* When the operation of “Read/Write” ends in the “ERROR”, please do the next job

after rebooting the printer.

2-5:Send->Read data By this function, it is possible to send any data file to the device and save the data

received from the device into any folder. This function is added in order to cover the

unsupported configuration information by using the existing functions.

There is a restriction on the data size of sending and receiving. (Each of them is up to

4 kilo byte.)

(From Version 2.51)

There is no restriction on the data size of sending and receiving.) Also, it is necessary

to confirm the selected model when performing this function.

<Operation>

If “Send->Read data” is chosen from the menu of the main window, the following

window will appear.

Select the port connected to the device, and specify the full path of a file you want to

send to the device by clicking the “Browse…” or inputting directly. Next, select the

model connected to the PC from a model list. This function is available for all of models

listed as “Object model” on page 1.

By clicking the OK button, the selected file is sent and the readback data from the

device is received.

If the process of receiving is done, the following dialogue for specifying the destination

to save the receiving data will display.

3. ERROR When some problems occur in the operation, the error message will be displayed. The

main errors and their cause are as follows.

ERROR CAUSE

Cannot communicate with the printer.

*The power switch is not turned on. *The cable is not connected. *The port which is not connected to the printer is chosen.

This printer is not “XXXX” (XXXX indicates the model name of the printer.)

The chosen model name is not the model name of the connected printer.

Password is incorrect The password used in “Write the Information” is wrong.

Data is not correct The number of figures of the serial number used in “Write the Information” is wrong.

Data Error!

*The value outside the range is inputted in “Decode the Maintenance Data”. *The data read from the file and the data sent from the printer in “Read/Write NVRAM” has some problem. *Transmission of data ended in failure in “Read/Write NVRAM”. *When the last of the data sent from the printer in “Read” is not a new-line.

File “filename” Error Operation of the file ended in failure in “Read/Write NVRAM”.

Write : LPT1 failed! The data written in “Write NVRAM” and the data of the file are not in agreement.

maintenance tool

Documents

n fax

z menu z model

printer model

cdn mfc

cn dcp

printer information

printer maintenance

object model