SIP Cell Station Maintenance Tool Guide

Model No. KX-UDS124

Document Version: Revision 1.2

Thank you for purchasing this Panasonic product.

Please read this manual carefully before using this product and save this manual for future use.

SIP-CS Maintenance Tool: Software Version 1.0.2.0 or later

In this manual, the suffix of each model number is omitted unless necessary.

Revision No.

Date Page Comments of revision

1.0 17/Juｌｙ/2012 - First Release

1.1 18/Oct./2012 P5 Add [Next]/[Change] button operation in step5.

P10 Tree Survey Wizard screen:

-Step 2 message has been deleted.

-Caution message has been changed.

P12 Add "System is Reseｔing" operation as Step8. P13 Change "Step8" to "Step9" P18 Add an operation to return to the table view in step1. P19 Add "Description" column in error log sample. P20 Change Additional language selection operation.

1.2 6/Mar/2013 Cover Add software version P12 Change Apply confirmation message in step8. P15 Tree Survey Screen has been updated. (Index 8/Index 9 RSSI) P17 RSSI Green/Yellow threshold: "-74dbm" -> "-80dbm"

Back cover Add document copyright notice

[Table of Contents]

1. INTRODUCTION 2

2. OVERVIEW 3

1. ACCOUNT LOGIN IDAND PASSWORD 3 2. RECOMMENDED ENVIRONMENT 3

3. INSTALLING THE SIP-CS MAINTENANCE TOOL 4

1. INSTALLATION PROCEDURE 4 2. UNINSTALLATION PROCEDURE 7

4. OPERATING INSTRUCTIONS 8

1. STARTING THE CS MAINTENANCE TOOL 8 2. CONDUCTING THE TREE SURVEY 9

1. Tree Survey Error Messages and Notices 14

3. MONITORING AIR SYNCHRONIZATION 15 4. ACQUIRE THE INTERNAL LOG FROM SIP-CS 18

5. LANGUAGE SELECTION 20

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ATTENTION

- This document is copyrighted by Panasonic Corporation. or its licensor, and

is protected by the copyright laws and international treaty provisions, and all other applicable laws.

- All contents of this document are subject to change without notice.

- THIS DOCUMENT IS PROVIDED “AS IS” WITHOUT ANY WARRANTY. Panasonic Corporation

AND ITS AFFILIATE COMPANIES (“PANASONIC”) DOES NOT MAKE OR PASS

ON TO YOU OR OTHER THIRD PARTY, ANY WARRANTY OR REPRESENTATION INCLUDING,

BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS

FOR A PARTICULAR PURPOSE. WITHOUT LIMITING THE GENERALITY OF THE FOREGOING,

PANASONIC DOES NOT WARRANT THAT THIS DOCUMENT WILL BE ERROR-FREE OR

THAT IT WILL MEET YOUR REQUIREMENTS. PANASONIC SHALL NOT BE LIABLE FOR ANY

DAMAGE SUFFERED BY YOU OR OTHER THIRD PARTY INCLUDING, BUT NOT LIMITED

TO, CONSEQUENTIAL, INCIDENTAL, SPECIAL OR PUNITIVE DAMAGES, EVEN IF

PANASONIC HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

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1. Introduction

Outline

This Guide provides detailed information of Maintenance Tool of the SIP Cell Station Unit (SIP-CS).

Audience

This Guide contains explanations about the installation, maintenance of the SIP-CS and is aimed at network

administrators and dealers.

Technical descriptions are included in this guide. Prior knowledge of networking and VoIP (Voice over Internet

Protocol) is required.

Related Documentation

Installation Guide

The Installation Guide describes about the deployment procedure of the SIP-CS.

Administrator Guide

The Administrator Guide describes about the installation, maintenance, and management of the

SIP-CS.

Manuals and supporting information are provided on the Panasonic Web site at:

http://www.panasonic.com/sip/ (for users in the United States)

http://panasonic.net/cns/pcc/support/sipphone/ (for users in all

other countries/areas)

Trademarks

• Microsoft, Internet Explorer and Windows are either registered trademarks or trademarks of Microsoft

Corporation in the United States and/or other countries.

• All other trademarks identified herein are the property of their respective owners.

NOTES

• The screen shots shown in this guide are provided for reference only, and may differ from the

screens displayed on your PC.

• The contents and design of the software are subject to change without notice

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2. Overview

SIP-CS Maintenance Tool is a useful tool for performing the following functions:

• Conducting the tree survey

The tree survey is a feature that creates the most suitable air synchronization tree automatically based

on the location of each CS. You must use this tool if the number of SIP-CS are over 9 pcs per one air sync group.

Ａｆｔｅｒ CS synchronization has been done, you can use this feature.

• Monitoring air synchronization

After registering the CS to the system, be sure to monitor the status of air synchronization. If the

monitoring results are not satisfactory, please relocate the CSs and try again.

• Acquiring Internal Log Information You can acquire the Internal Log Information of each SIP-CSs for maintenance and trouble

shooting.

• Additional Language Support Import alternative language XML file.

2.1. Account Login ID and Password Access to the CS Maintenance Tool requires the following login ID and password:

Account ID (default) Password

(default)

Password Restrictions

Administrator admin adminpass You can change the password (see Administrator Guide

2.4.2 Administrator Password).

•The password can consist of 6 to 16 ASCII characters

(case-sensitive).

Notice

•The user password is required to change the settings.

•The IDs can be changed through configuration file programming (see Administrator Guide "ADMIN_ID" in 4.2.1 Login Account Settings).

• You can reset the account IDs and passwords to their factory default settings by pressing the RESET SW on the back of the SIP-CS. For details, see Administrator Guide 8.1 Resetting to

Factory Default.

2.2. Recommended Environment

The CS Maintenance Tool will operate correctly in the following environments:

Operating System Microsoft Windows® XP Service Pack 3(32bit) or Windows 7 operating

system(32 bit / 64 bit)

Web Browser Windows Internet Explorer® 7 or Windows Internet Explorer® 8

CPU 2.0 GHz Intel Pentium/Celeron processor

HDD 2.0 GB available space

RAM 1024 MB

Interface 10/100Base-T

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3. Installing the SIP-CS Maintenance Tool

1. Installation Procedure Follow the procedure below to install the SIP-CS Maintenance Tool on your PC.

1. Copy the setup file of the SIP-CS Maintenance Tool to your PC.

2. Double-click the setup file to run the installer.

3. Click [Next] button.

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4. Check [I accept the terms in the license agreement] check box, and click [Next] button.

5. Click [Next] button to install in the default folder, or click [Change...] button to specify the destination

folder.

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6. Click [Install] button to start installation.

7. Click [Finish] button to finish installation.

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2. Uninstallation Procedure Follow the procedure below to Uninstall the SIP-CS Maintenance Tool on your PC.

1. Select SIP-CS Maintenance Tool program from the <programs and features> menu of Windows. 2. Click [Yes] button to remove.

3. Click [Finish] button to finish uninstallation.

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4. Operating Instructions

1. Starting the CS Maintenance Tool 1. Connect the PC to the IP network connected SIP-CSs with an Ethernet straight cable.

2. Start the CS Maintenance Tool from the Start menu.

The login window is displayed.

3. Enter an IP address of the Super Master CS, and enter user name, and password of administrator account. You can configure your PC’s network settings from [Configure PC] link if necessary.

4. Click [Next]. The CS Maintenance Tool connects to the SIP-CS.

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2. Conducting the Tree Survey The tree survey can be conducted by the following procedure:

1. Ensure that the [Air Synchronization] tab is selected.

2. Select [Air Sync Group No.] (1~8) that you want to conduct.

3. Click [Tree Survey] to start the tree survey.

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4. Select CSs for Tree Survey and Click [Start].

5. Tree Survey is executed.

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6. When the tree survey is complete, the result and air synchronization tree are displayed.

If the tree survey was completed correctly, click [Finish].

When an error message or notice message is displayed, please refer to the 4.2.1.

7. When the tree survey is complete, the result and air synchronization tree are displayed.

If the tree survey was completed correctly, click [Apply]. You can change view to table format by clicking [Table]. You can change view to tree view with adjacency status by clicking [Adjacency Status].(*)

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(*) Adjacency status color means condition that many CSs are gathering around the colored CS.

Adjacency status color definition

Color Condition Solution

Green Distance of each CS around the colored CS is suitable. No need

Yellow Distance of each CS around the colored CS is close a

little.

Move each CS around the

colored CS away a little.

Red Distance of each CS around the colored CS is too close. Move each CS around the

colored CS further away.

8. Reset warning message is displayed.

Click [OK] to continue.

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9. You can change view to previous tree format by clicking [Tree Structure] button.

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4.2.1. Tree Survey Error Messages and Notices

When an error occurs during or after the Tree Survey, an error message or notice is displayed.

Messages displayed during the Tree Survey

Message Probable Cause Solution

Monitoring error because air synchronization has not been established.

Slave CS cannot receive radio

signal from another Air Sync

Group CS.

Please check whether a radio

signal obstacle, such as a metal

shelf, a door, etc., exists near the

SIP-CS.

Connection error. IP network environment and settings

are incorrect.

Please check the network connection

of the SIP-CS(s) and PC.

Messages displayed when the Tree Survey is complete

Message Probable Cause Solution

Notice Sync Slave CS does

not have Secondary CS.

One or more SIP-CSs could not have

a Slave CS assigned for reasons

such as avoiding the creation of a

loop. However, this is not a problem.

Please move the SIP-CS(s) closer to

the adjacent SIP-CS according to site

planning.

Loops may occur when SIP-CSs are

assigned a Slave CS. In this case,

please reconduct site planning.

ERROR!!! CS does not

have Primary CS.

A SIP-CS is located far from the

adjacent SIP-CS.

Please move the SIP-CS(s) closer to

the adjacent SIP-CS according to site

planning.

ERROR!!! Survey result

contains more than 9

levels.

Air synchronization hierarchy

contains more than 9 levels.

Please recheck the design of your

Tree Structure and relocate

SIP-CS(s) to remove the

unsupported level(s).

ERROR!!! Unknown error

code.

Tree Survey failed for some reason. Conduct the Tree Survey again.

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3. Monitoring Air Synchronization The status of air synchronization for SIP-CSs can be displayed and collected by the following procedure:

1. Ensure that the CS Status Monitor tab is selected.

2. Select [Air Sync Group No.] (1~8) that you want to monitor. 3. From the [Interval Timer] drop-down list, select the desired interval time for monitoring.

4. Click [Start] to monitor the status of air synchronization. 5. Click [Tree Structure] to view the status in a tree structure.

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6. You can confirm RSSI/Error Rate/Wired LAN status of each CS by mouseover action.

Click [Table] to view the status in a table.

Note: The color of each CS indicates the worst status of RSSI or Error Rate.

7. Click [Stop] to end monitoring the status of air synchronization.

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Each Fields Description Field Name Description

Index Index numbers for internal management.

You can enter each CS’s Web UI from this linkage button.

CS Name The name that was entered at the CS registration.

RSSI The RF signal level displayed in dBm.

Color indication :

Green : -80dbm and above

Yellow : Less than -80 dbm

Red : Out of synchronization(“-”)

Error Rate The RF signal error rate displayed in %.

Color indication :

Green : Less than 10%

Yellow : 10% and above

Red : Out of synchronization(“-”)

Wired LAN The wired LAN linkage status displayed in OK or NG.

CS Type Current air sync status

Primary : Synchronizing to primary setting CS

Secondary : Synchronizing to secondary setting CS

Other : Not synchronize ( free run )

CS ID Unique ID of current sync CS.

CS Class Air synchronization class

Sync MasterCS1 : Primary air synchronization master

Sync MasterCS2 : Secondary synchronization master

Sync Slave CS : Synchronizing to above-mentioned master as a slave

Connection Operation mode

INS = In Service ( for normal operation mode)

- = Other

Log For acquiring each CS’s internal log. c.f. 4.4

CS ID Unique ID of each CS.

MAC Mac address of each CS.

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4. Acquire the Internal Log from SIP-CS Internal Log is collected by the following procedure:

1. Ensure that the CS Status Monitor tab is selected. If a tree structure is displayed, click [Table].

2. Click the [Log] button of each CS that you want to acquire.

3. Enter command number that you want to acquire log type.

Command Log classification Contents Capacity / CS

100 Error Detection log Error code, Date/Time Latest 100 item

200 Communication

interruption log

PS-ID, CS, Cause,

Date/Time…

Latest 32 item

4. Enter the file name for save log text, and click [OK].

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5. You can confirm it by using notepad or any text editor.

[Error Detection log example]

[Communication interruption log example]

No PS RSN Date Time CS TalkTime Type WL PF Status

00 010 F0 08/31 10:20 1122334455 00:03'30" 00

01 055 11 08/31 13:59 1122334455 00:00'59" 00

11 22 33 44 55 66 77 88 99 AA BB CC DD EE FF 00

11 22 33 44 55 66 77 88 99 AA BB CC DD EE FF 00

Date Time ErrCd Er Line Fc Cod Description

FF/FF FF:FF:FF 30003 Master CS starts.

FF/FF FF:FF:FF 31004 The number of PS location registration exceed the limitation.

FF/FF FF:FF:FF 31005 The number of PS location registration became within range.

FF/FF FF:FF:FF 20007 192

.

168.008. 095 IP Address is acquired.

FF/FF FF:FF:FF 90001 001 00001 003 00404

05/26 12:41:53 30005 In service.

05/26 12:42:03 30006 Request sync signal to other CS fields.

05/26 12:42:09 30006 Request sync signal to other CS fields.

05/26 12:42:11 30006 Request sync signal to other CS fields.

05/26 12:42:11 30007 Established Air sync to other CS.

05/26 12:42:11 30007 Established Air sync to other CS.

05/26 14:23:51 30006 Request sync signal to other CS fields.

05/26 14:23:57 30006 Request sync signal to other CS fields.

05/26 14:24:03 30001 001 Lost CS synchronization.

05/26 14:24:03 30006 Request sync signal to other CS fields.

05/26 14:42:02 30001 000 Lost CS synchronization. Recovery.

05/26 14:42:02 30005 In service.

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5. Language Selection Language can be changed by the following procedure:

1. Ensure that the [Maintenance] tab is selected.

2. Click [Language]. 3. To select pre-installed English, select [Pre-Installed language] radio button.

For other languages, additional language xml files may be found at the Panasonic’s website.

To use a language xml file, select [Additional language] radio button and click [Browse] and select

the language xml file.

4. Click [Apply], and then the display message changes immediately.

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Copyright:

This material is copyrighted by Panasonic Corporation, and may be reproduced for internal use only. All other

reproduction, in whole or in part, is prohibited without the written consent of Panasonic Corporation

(C) Panasonic Corporation 2012