major it transformation - sita.aero full ipt voice solution. ... air india in 2010, air india...

Major IT TransformationInfrastructure Management

30 August 2016By: Thomas Kibui

Agenda

3 | Infrastructure Management | Confidential | © SITA 2016

• Business Challenges

• SITA Infrastructure Management

Evolution to SIAM

• Engagement Model

• Key Benefits

4

Business ChallengesAirlines and Airports

| Infrastructure Management | Confidential | © SITA 2016

Costs reductionReducing true cost of delivering ICT services to its users without impacting customer satisfaction or agility

Airline modernizationTransforming business processes and modernizing infrastructure to sustain business and survive; driven by competition, customer demand, cost pressure, inflexible practices or outdated systems

Connected passenger experienceDelivering best-in-class passenger experience cost -effectively to meet passenger demand for control of travel experience via online and mobile channels

Routes expansionSurmounting challenges associated with adding new destinations; expanding existing destinations with time pressure and lack of knowledge of new environment

New generation aircraftsIntroducing new generation aircraft increases expectations for airlines to generate efficiencies, as well as differentiate with enhanced passenger value; forces airlines to reconsider approach to aircraft/flight/cabin/ passenger operations

5

Airlines strategic business initiatives

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Improve operational efficiencyAnticipate and manage disruptions and

Optimize resources through collaboration

Grow non-aeronautical revenueIncrease passenger dwell time and commercial revenues

Increase customer satisfactionCreate an Ideal Passenger Experience

Boost Tenant and Airline effectivenessProvide a shared platform to facilitate operations

Manage growth with existing infrastructure

Become more tenant friendly

6

Airport strategic business initiatives

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MANY CONFLICTING DEMANDS ON ITBUDGET, BUSINESS, AND PRODUCTIVITY

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Business End Users

Need Agility and Flexibility

IT Profs Need

Control

Changing

Market

Conditions

Emerging

Competitive

Threats

Mergers

and

Acquisitions

Diverse

User

Populations

Scarce

Staff

Tighter

Budgets

Aging

Hardware

Matrixed

Partners

Many

Configurations

PRESSURE TO OPTIMIZE & INNOVATEMANAGING MODERN IT COMPLEXITY WHILE DELIVERING GREAT

SERVICE TO END USERS

8

IT must

fill the

growing

gap

Value

Business Demand For Innovation(Through IT Services)

IT Capacity

for Innovation

Complexity

slows

productivity

IT

Service

Supply

Demand for

shorter cycle

times

Consumerisation

of IT

There’s a growing gap between the demands placed on IT

and IT’s ability to deliver

| Infrastructure Management | Confidential SITA | © SITA 2016

9 | Presentation Title | Confidential | © SITA 2015

SITA’s Infrastructure

Management Evolution

to SIAM

Evolution of sourcing model for IT

10

• Out-task delivery components to multiple organizations, and also out-task the management function using the SIAM model.

SIAM

• Out-task delivery components to multiple organizations, managing each contract and supplier yourself in a “retained organization”

Multi-source

• Outsource everything (in scope) to an IT services organization who may deliver all services themselves or act as a prime contractor

Outsource

• Do it yourself

• Buying in external services as neededIn-source

Target model

Expensive

Loosing control

Complex


SIAM, a de-facto industry standard

11

“Service integration and

management (SIAM) is a

framework for managing multiple

suppliers of IT services and

integrating them to provide a single

business-facing IT organization.”

Definition from Wikipedia

• Service catalogue

• E2E Performance Monitoring

• OLA management

• Provider relationship coordination

• Interprovider management

• Service Delivery Coordination

Businesses

Suppliers

Dem

and S

upply

Service Integration

& Management (SIAM)


business services

(internal customers)

Multiple Services Suppliers

Airlines IT

Passengers

WAN

DC/CloudValue-added network

services

EUCApplications

SITA’s 3-step approach (Airlines)

Let’s take an

example

An airline IT

managing Multiple

Service Providers

with

SITA providing a

part of the network

services

SITA


business services



Airlines retained IT

Passengers

WAN


services

EUCApplications


Step 1

TAKE-OVER the

INFRASTRUCTURE

“AS IS” and MANAGE

SITA

SITA

13

WANSITA


business services




Passengers

WAN


services

EUCApplications


Step 2

IMPROVE

SITA

SITA

• Service catalog

• E2E Performance

Monitoring

• OLA management

• Provider relationship

coordination

• Interprovider management

• Service Delivery

Coordination

• Remote management


business services




Passengers

WAN


services

EUCApplications


Step 3

TRANSFORM

SITA

SITA

• SITA network

• SITA VACS (LAN, voice,

etc ..)

• SITA EUC

• SITA Cloud

• SITA applicationsSITA

SITASITA


For the Airports

AirportNetwork

Infrastructure

AirportNetwork

Management

AirportNetwork

Commercialization

16

create and manage

the Network & IT

services catalogue,

sell & deliver

services

operate and manage

the Network and IT

infrastructure as per

the ITIL framework

design, install, manage

the integration,

configure the network

and provide the

equipments


17

Engagement Model


Joint Opportunity Assessment – a stepping-stone in the journey

Get visibility on Airline communications infrastructure

Baseline TCO

Inventory current infrastructure

Detail vendors contractual agreements

Analyse operational model

Receive recommendations for improvement

Cost reduction

Optimisation – Quick-Wins

Transformation

Areas covered

Operational model

Sourcing strategy

LAN

Voice

EUC

Network

18

SIAM Readiness

Cloud

(DaaS, IaaS)

Voice

(VCO)

Networks

(APM/ inSITE)

EUC

(EUC Audit)


AIRPORT INFRASTRUCTURE MANAGEMENTEngaging with airports at all phases of a project

19

MSI project

Single Project

Systems Integration

Services management

Complex dealOutsourcing / JV

Commercialization

AirportHub / AirportHub Wireless


20

Key Benefits


For the Airline

21

FEATURE / FUNCTION

• Transition “as-is” of the infrastructure

• End to End Management and Reporting

• Customized service catalog and simplified pricing

• 3rd Party Vendor Management

• Customer portal

KEY BENEFITS

• Reduced Costs

• Simplified Operations

• Facilitated access to Innovation

Control and reduce costs, simplify operations, and focus

critical resources on strategic initiatives

Insert diagram / graphic or picture here


CUSTOMER SERVICE OVERVIEW CATEGORY

Virgin Atlantic Infrastructure Management contract with integrating all communications

services.

Scope: international and domestic WAN; the LAN; voice services; Internet

access and all network peripheral services

All services are delivered via SITA acting as a Single Point of Contact.

Airline Infrastructure

Management

(Communications

Services)

Scandinavian Airlines SITA has permitted SAS to save $3.6m in voice services. The solution

proposed to SAS includes the take-over of SAS existing voice

infrastructure followed by a transformation to a full IPT voice network.


Management

(voice)

Finnair SITA has signed a contract for a Remote Office solution under the

Infrastructure Guardian model. The solution includes WAN/ desktop/ LAN/

voice and is delivered via an itemized service catalog.


Management

(Remote Office)

Hapag-Lloyd SITA will manage the provisioning of voice services throughout the

organization : 6000 extensions located in a total of 138 sites, where all

assets from Hapag-Lloyd are transferred to SITA and then transformed to

a full IPT voice solution.


Management

(voice)

Air India In 2010, Air India contracted SITA for the management of their

infrastructure at all of their outstations (domestic and international). The

contract aims at providing an end to end solution to from the desktop to

the reservation platform.

The solution includes the provisioning of the network - domestic and

international, as well as managed LAN and desktops.

The pricing scheme bundles all the services included in the solution and is

proposed under a per passenger-boarded model.


Management

Airline Infrastructure Management Key benefits and case studies


For the Airport

• Consolidated mission critical platform

supporting the airport transformation

• Control and visibility of network and

total communications infrastructure

• Higher integration with all IT systems,

supporting collaboration

• Improved availability and

service management

• New revenue streams

• Reduced network and IT

operational costs


“Because our focus is on running airports,

it makes sense for specialist IT functions

to be outsourced, which is also much

more cost effective.”

Philip Langsdale,

Chief Information Officer,

Heathrow Airport Holdings

Limited

CREATING SUCCESS WITH...


Q&A

Thank you


major it transformation - sita.aero full ipt voice solution. ... air india in 2010, air india...

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