making a phone call. introducing yourself asking to speak to somebody asking who the caller is...
TRANSCRIPT
Making a phone call
Introducing yourself
Asking to speak to somebody
Asking who the caller is
Telling the caller that someone is not available
Taking a message Asking the caller to wait on the line
Introducing yourself
This is Mr Smith.This is Mr Smith. Mr Smith speaking. Mr Smith speaking. My name is John Smith. My name is John Smith.
Asking to speak to somebody
Is Mr Smith there?Is Mr Smith there? May I speak to Mr Smith?May I speak to Mr Smith? I would like to speak to Mr SmI would like to speak to Mr Sm
ith, please.ith, please.
Asking who the Asking who the caller iscaller is Who shall I say is Who shall I say is
calling? calling? May I have your name May I have your name
please?please? May I know who's May I know who's
speaking/ calling? speaking/ calling?
Telling the caller that Telling the caller that someone is not someone is not availableavailableI'm sorry. Mr Smith is ..... I'm sorry. Mr Smith is ..... ...busy on another line. ...busy on another line. ... at a meeting. ... at a meeting. ... not in his office. ... not in his office.
Taking a messageTaking a message
Is there any message for Mr SmiIs there any message for Mr Smith? th?
Can(Could, May) I take a messaCan(Could, May) I take a message?ge?
Would you like to leave a messaWould you like to leave a message for Mr Smith?ge for Mr Smith?
Asking the caller Asking the caller to wait on the line to wait on the line
Can you hold on a moment?Can you hold on a moment? Could you please hold the line? Could you please hold the line? Would you like to hold on?Would you like to hold on?
A quiz
Who says this?
Can I speak to Ms Smith, please?Can I speak to Ms Smith, please?
a) The caller.a) The caller.
b) The operator.b) The operator.
c) The person who is receiving c) The person who is receiving
the call.the call.
Who says this?
Mary speakingMary speaking..
a) The caller.a) The caller.
b) The operator.b) The operator.
c) The person who is receiving c) The person who is receiving
the call .the call .
Who says this?
Can I take a message?Can I take a message?
a) The caller.a) The caller.
b) The operator.b) The operator.
c) The person who is receiving c) The person who is receiving
the call.the call.
Who says this?
Hold the line, please.Hold the line, please.
a) The caller.a) The caller.
b) The operator.b) The operator.
c) The person who is receiving c) The person who is receiving
the call.the call.
Which is the most proper answer? I could get him to call you back inI could get him to call you back in
a few minutes.a few minutes.
a) No, I prefer to hang on;a) No, I prefer to hang on;
it's very important. it's very important.
b) Yes, I'll put you through. b) Yes, I'll put you through.
c) Hang up and I'll call you back.c) Hang up and I'll call you back.
Which is the most proper answer?
I'm afraid he's out of the office I'm afraid he's out of the office
and won't be back for an hour or so.and won't be back for an hour or so.
a) Well, could you get him to call mea) Well, could you get him to call me
back as soon as he gets in?back as soon as he gets in?
b) Hang up and I'll call you back.b) Hang up and I'll call you back.
c) Yes, I'll put you through.c) Yes, I'll put you through.
Which is the most proper answer? Could I speak to Ms Johnson, please?Could I speak to Ms Johnson, please?
a) Hang up and I'll call you back.a) Hang up and I'll call you back.
b) Yes, I'll put you through.b) Yes, I'll put you through.
c) No, I prefer to hang on; c) No, I prefer to hang on;
it's very important.it's very important.
Which is the most proper answer? There's a lot of noise on the line. There's a lot of noise on the line.
Could you speak up?Could you speak up?
a) a) Yes, I'll put you through. Yes, I'll put you through.
b) I'm afraid you seem to have b) I'm afraid you seem to have
the wrong number.the wrong number.
c) Hang up and I'll call you back.c) Hang up and I'll call you back.
Basic points to know when telephoning
Answer on the first or second ring. Identify yourself clearly. Use your friendly voice . Ask how you can help.
Basic points to know when telephoning Take messages carefully. Spell and/or pronounce the c
aller's name correctly. Repeat the message. Always be polite ---Smile.