1

Malaysia:The Global Data Centre of ExcellenceRob Cayzer, Director – Business and Market Development, MDeC

2

Once Upon a Time, MSC Malaysia was about getting ready for investors

3

Once Upon a Time, MSC Malaysia was about getting ready for investors

But that was so 15 years ago

4

World-Leading Malaysian Technology

eGov FinanceFinance

SecuritySecurityCommsComms

5

Malaysian Creativity:Your Imagination. Our Playground

6

Leadership in Malaysian Outsourcing: Expertise Trusted Globally

High Value

ServiceEnergyEnergy

High TechHigh Tech

FinanceFinance

7

The SSO wave continues to growRide It

USD 2 trillion business opportunity

That is RM 6,400,000,000,000

8

What is RM 6,400,000,000,000?

Nine times larger than

Malaysia’s GDP

9

What is RM 6,400,000,000,000?

Double the global Islamic finance assets

Over a hundred times more employees

10

What is RM 6,400,000,000,000?

Three times larger than the

computer hardware industry

11

Malaysia is a Recognised Global Leader

Top 3 in the World

Emerging as Leader Global Data Centres

12

What is Causing this Growth?

Global Service Sector Revolution

Optimise Cost and EfficiencyCommoditisation of Best PracticesWorld Trade Barriers are Cracking

13

Context: Development of Global Outsourcing Industry

The Beginning

Preconception: The Rise of Japan Effect: Focus on Services Sector and IT

Conception: The Rise of Information Technology

Effect: The Rise of Outsourcing

Awakening: The Rise of Global Telecommunications

Effect: The Rise of Offshoring, Tapping “quick-win” talent pools

14

Context: Development of Global Outsourcing Industry

Moving into First Gear

Moving up: Commoditisation of best practices Effect: Rise of value based sourcing

Current Horizon: Commoditisation of IT and communications

Effect: Rise of service automation (aca Cloud/web2.0)

15

Context: Development of Global Outsourcing Industry

Moving into Second Gear (beyond the Horizon)

Mainstream: Global commoditisation of outsourcing SLAs

Effect: Blurring of outsourcing and traditional services

World is Not Flat: Significant growth in emerging markets

Effect: Migration of human capital to the East

16

Context: Development of Global Outsourcing Industry

Further On

Full Service Automation

Obsolescence and Disappearance of the “classic” outsourcing Industry

17

Context: Development of Global Outsourcing Industry

Wealth Equitisation

Shifting financial and human capital to markets that generate wealth

18

Context: Development of Global Outsourcing Industry

Approx. figures last year World USA RoW India

South East Asia

Revenue($ bil) 182.5 85.3 97.2 2.6 4.0

Jobs 323,000 152,000 171,000 12,000 10,000

($)/Employee 565,015 561,184 568,421 216,667 400,000

Wealth Equitisation in Action Now

1980: General Electric had 405,000 employees, $22.5 bil revenues. Most employees were based in USA.

19

Context: Development of Global Outsourcing Industry

Work Rebalancing

Moving jobs to markets with more efficient resources

20

Impact for Malaysia

As the New Economic Model accelerates, competitiveness pressure

will lead to

more cost pressure and war for talent and resources

21

Impact for Malaysia

Zero sum, Me Too, Domestic Only businesses

to be replaced by firms

able and willing to be part of regional and global business

community

22

Impact for Malaysia

Ability and willingness to create Best Practices

will determine your business’s fate

23

Role of Data Centres

The Innovation Sponge

24

Data Centre of Excellence Concept

25

Key Principles

– Excess or JIT Capacity Infrastructure

– Support hybrid architectures. Integrate hybrid applications

– Configurable by business users and customers

Align MIS

Architecture

with your

Business

Architecture

Data Centre of Excellence Concept

26

International Leaders

27

International Leaders

28

International Leaders

29

International Leaders

The best HR BPO player in Asia

The leader in Asian customer management

Asia's Leading e-Fulfilment Solution Provider

Top 10 Service Provider in Asia (GS100)

Some winners of:

30

Summary

Be a player in the Global Innovation Revolution, not its victim

Adopt the New Economic Model

31

Summary

Employ Global Data Centre of Excellence Concept

Create the Ultimate Innovation Sponge

32

Summary

Be The Best. Use the Best

Look seriously into Malaysian Solutions

33

Go Global! The world is waiting for Malaysian Solutions