managed services - best practices for security solutions greg dixon, technology evangelist, ...
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MANAGED SERVICES - Best Practices for Security Solutions Greg Dixon, Technology Evangelist, ScanSource , Inc. The Evolution of IT Services. 20 th Century. The Evolution of IT Services. 21 st Century. The Realities of Business. www.getstuffcheap.com. ?. !. Response to Reality. - PowerPoint PPT PresentationTRANSCRIPT
MANAGED SERVICES - Best Practices for Security SolutionsGreg Dixon, Technology Evangelist, ScanSource, Inc.
Centralized control was replaced by distributed control
Expensive hardware was replaced by cheap hardware
Complicated maintenance was replaced by easier maintenance
Out sourced service (MFG/VAR) was replaced by in-house service (Help Desk)
20th Century
The Evolution of IT Services
Distributed control was replaced byCentralized Control
Cheaper hardware was replaced by Less hardware
Easier maintenance was replaced by Automatic maintenance
In-sourced service (HD) was replaced by Out-sourced service (MSP)
21st Century
The Evolution of IT Services
• The movement of a market from a differentiated value proposition to undifferentiated price competition.
Commoditization
• Smaller deals based on economic pressures• Commoditized hardware• Easier to get, use, support
• Some hardware moved to the Cloud
Less margin on less hardware
• Perpetual licensing replaced by monthly usage model.
Less margin on cloud software
The Realities of Business
www.getstuffcheap.com
Response to Reality
Old Deal Profile: Cameras (32) ----- $20kServer/Stg (4) ---- $12kSwitch (4) ---------- $4kCable---------------- $2kSoftware (4) ------- $5kInstallation -------- $12kAnnual Service Contract -------------------------$1kTotal = $56,000
New Deal Profile:Cameras ---------- $10kServer/Stg --------- $0kSwitch (4) ---------- $3kCable --------------- $2kSoftware ---------- HostedInstallation -------- $6kManaged Service Contract ------------------- $??/monthly
Total = $21,000
?!
$$ - Revenue & Margin
Time$$ Now $$ Later
• Getting Started:• Carrier Services• Email Hosting• DR / BU Services
Add NEW incremental services
Sell more Services
MSP Business ModelManaged Services model - an ongoing contractual arrangement in which the MSP remotely monitors, manages and updates a customer’s technology devices infrastructure, systems, and services.
Billed on a flat rate monthly plan (3 year contract)
Based on a Service Level Agreement - SLA
Contract re-evaluated periodically
MSSP Business ModelManaged Security Services Provider - an ongoing contractual arrangement in which the MSSP provides remote monitoring and verification, video storage, manages and updates a customer’s security devices, analytics, infrastructure, systems, and services.
Billed on a flat rate monthly plan (3 year contract)
Based on a Service Level Agreement - SLA
Contract re-evaluated periodically
• Keeps pace with current trends in technology delivery
• Protects customer base• Efficient method to sell more profitable services• Sustainable long-term business model
Reasons to start:
• Cloud computing may bring a different model.• Unconvinced about cloud computing.• Unsure of the ROI• Concerned over near-term cash flow
Reasons to wait: “The long-term
lifeline for much of
today’s IT channel.”
CompTIA
MSSP Transformation
• Decide to be successful• Write it in your business plan
• Focus on your markets and customers• What services do they need?
• Start with a small portfolio• 2-3 services that complement your current business
How to start:
• Takes time and planning and investment• New sales and technical skill sets• New pricing model – SLA and new metrics• New compensation model - annuity• www.comptia.org/members/managedservices• Automated delivery brings efficiency and profitability
VAR MSSP
MSSP Transformation
• Professional Services Automation software - PSA• Business process automation and management• Service desk automation, billing, project management, and
customer account management.• Tiger Paw and ConnectWise
• Remote Monitoring & Management software - RMM• Monitor technology for potential problems• Aid in solving problems without dispatching personnel• Remotely manage consistency, security, users,
policies, analytics…• In your NOC or in the cloud
Tools you may need:
MSSP Transformation
Managed Security & Video Surveillance
Mobile Device Management
Wireless Network Management
Managed Services for Security Solutions
Network Management
Desktop Management
Mobile Device Management
Email / Intranet / Internet
Help Desk / Problem Management
Server/Storage Management
Security Policy Management
Payment Gateways
IT Asset Management
Application/Database Management
Backup/Restore/Disaster Recovery
Managed Services for IT
Managed Services for Security Solutions
• White Box solution – Your Brand• Loss of video from a camera• Bandwidth Management• Storage Management• Multi-site consolidation• Periodic Security Assessment
and Adjustments
Managed Security & Video Surveillance
• Access Point setup and initial configuration
• Monitoring and re-configuration
• Manage security of wireless network
• Manage network by zones and VLANs
• Manage bandwidth issues and over-subscription
Wireless Network Management Motorola WaaSRuckus ZoneDirector Remote
Managed Services for Security Solutions
SOTI MobiControl
• Network access• Application management• Content/data security
policies• BYOD policies• Device alerts
• Lost/stolen device• O/S – F/W - runtime
management• Remote application help
desk
Mobile Device Management
Managed Services for Security Solutions
Tyco Pulse
• Opportunities for new solutions
• Opportunities for new services• WLAN & MDM / MAM
• Opportunities for the next gen customers• Expectation of unlimited
mobility, storage and flexibility.
Mobility
Thank You