Management and Continuous Improvement:Technology Solution

P Mani Joseph

Modern College of Business and Science

Quality Audit@ MCBS Quality Audit visit took place in 2009. MCBS received 4 Commendations, 4 Affirmations, and 15

Recommendations. MoHE follow-up visit took place in December 2012 and

endorsed the actions taken by MCBS

Two Recommendations from the Quality Audit Reports OAC recommends that MCBS document the proceedings

and decisions arising from committee meetings to improve committees’ effectiveness, guide subsequent actions, and provide a record for future reference.

OAC recommends that MCBS develop evidence-based, systematic short and long-term planning to inform decision making and management actions

Corrective steps The QA Unit recognized the need for a systematic and ongoing

tracking and reporting mechanism for assessment across the college.

Avoid chaotic, last-minute approach (fire fighting) to accreditation visits with a more orderly and effective process.

Move away from paper-heavy processes to digital processes MCBS decided to introduce a technology platform to manage key

processes.

- MCBS SharePoint Portal Technology platform that supports

Strategic Plan managementCollaborative WorkCentral DepositorySurvey Management

- Plan Management Educonnect is used in setting up the institutional goals, objectives, actions

and targets. Supports the academic and administrative units to contribute to the

achievement of the agreed goals, objectives and targets Continuous review of performance against defined targets. Can track performance—down to the individual level Retrieves and aggregates the data, maps it to individual units/ and

institutional goals, and delivers a set of dashboards that provide clear views into performance.

Scorecard

-Collaborative work Provides collaborative workspace for the Self-Study process Works on the principle of electronic check-out of a document before editing

can occur. Multiple writers/reviewers have access to a single document; however, only

one person can check the document out at any given time Avoids creation of multiple versions. Complete history of all edited versions of the report is archived by the

software and is retrievable, so no work is lost.

Collaborative Workspace

Central Resource Depository Central location for storing all documents digitally Holds any document format, including PDFs, images, videos, and

text files. Self study documents can be hyperlinked with these documents Search capability, so people can find documents based on criteria

such as author, date published, topic, or key words. Organized by category, or alphabetically

Documents –Category Wise

Documents A-Z

Calendar

System Integration

EduPortal(SIS)

Eduoasis(LMS)

Educonnect

Closing remarks Recommendation is to have a Management System Involve all stakeholders Address recommendations from multiple perspectives SharePoint is a comprehensive and sufficiently flexible platform for

managing performance. Works with a local IT company to extend functionalities