management? it service what is - amazon s3€¦ · management service design designing the services...
TRANSCRIPT
What is IT Service Management?
ITIL and ITSM
IT Service Management
●●●
ITIL Lifecycles
ITSM Definitions and Roles
ITSM Definitions and Roles
ITSM at UW
IT Service Management in UW-IT
IT Service Management for UW
●●●●●●●
Questions?
ITIL Word of the Day
Governance
UW Connect Service Management
What is UW Connect?
What is UW Connect (cont.)
How does UW Connect support ITSM?
UW Connect and Service Management
Pricing
Service Catalog Entry
UW Departments