MANAGEMENT, ONE HEALTH COURSE

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COURSE LEARNING OBJECTIVES

This module provides the student with an understanding of the skills needed to manage a One Health initiative including:

•Planning for staffing, budget and resources

•Implementing policies, procedures and systems are in place to guide and support the day-to-day operation of the initiative

•Managing and monitoring the initiative to maximize effectiveness of One Health actions and desired health outcomes

•Problem-solving and taking corrective action during the initiative and evaluating and sharing learning post project

•Ensuring the safety and well-being of the One Health team

MODULE COMPETENCIES

• Competency #1• Understand the difference between managing and

leading and the importance of each to a successful One Health initiative

• Competency #2• Develop work plans to plan and monitor progress

• Competency #3• Ensure policies, procedures and systems are in place to

guide and support the initiative

MODULE COMPETENCIES

• Competency #1• Understand the difference between managing and

leading and the importance of each to a successful One Health initiative

• Competency #2• Develop work plans to plan and monitor process to

achieve results

• Competency #3• Ensure policies, procedures and systems are in place to

guide and support the initiative

MODULE COMPETENCIES (CONTINUED)

• Competency #4• Oversee implementation and monitor the initiative to

maximize effectiveness of One Health actions and desired health outcomes

• Competency #5• Overcome barriers, solve problems, and apply corrective

actions during the One Health initiative. Evaluate and share learnings post-initiative.

• Competency #6• Ensure the safety and well-being of the One Health Team

MODULE OVERVIEW

Time/Length

Topic/Activity

60 Minutes

Introduction to One Health Management

120 Minutes

Work Plans: The Key to Successful One Health Initiative Management

120 Minutes

Policies and Procedures: The Key to Guiding and Supporting One Health Initiatives

180 Minutes

Tools for Managing One Health Initiatives

90 Minutes

Monitoring Implementation to Achieve Outcomes

120 Minutes

Managing Team Safety and Well-Being

60 Minutes

Learning Evaluation and Reflections

MANAGEMENT, ONE HEALTH COURSE

Introduction to One Health Management Module

OBJECTIVES

1. Introduce the project management process

2. Understand the different roles one plays in a One Health initiative throughout the project life cycle:

• Managing to create predictability and order to ensure results are produced

• Leading to create positive disruption and large-scale change.

QUESTION?

What is the difference between management and

leadership?

LET'S SEE

www.kotterinternational.com/our-principles/change-leadership

MANAGEMENT?

• Management is about coping with complexity

• Its practices and procedures are largely responses to one of the most significant developments of the twentieth century: the emergence of large organizations. 

MANAGEMENT?

Without good management, complex enterprises tend to become chaotic in ways that threaten their very existence. Good management brings a degree of order and consistency to key dimensions like the quality and profitability of products.

LEADERSHIP

• Leadership, by contrast, is about coping with change.

• The net result is that doing what was done yesterday, or doing it 5% better, is no longer a formula for success.

• Major changes are more and more necessary to survive and compete effectively in this new environment. More change always demands more leadership.

THE DIFFERENCE

MANAGEMENT LEADERSHIPManagement makes systems of people and technology work well day after day, week after week, year after year.

Leadership creates the systems that managers manage and changes them in fundamental ways to take advantage of opportunities and to avoid hazards

THE DIFFERENCE

MANAGEMENT LEADERSHIPPlanning and budgeting

Organizing and staffing

Controlling and problem solving

Creating vision and strategy

Communicating and setting direction

Motivating action

Aligning people

THE DIFFERENCE

MANAGEMENT LEADERSHIPTaking complex systems of people and technology and making them run efficiently and effectively, hour after hour, day after day

Creating systems that managers can manage and transforming them when needed to allow for growth, evolution, opportunities, and hazard avoidance

IMAGINE

• . . . that your professor asked you to organize a one day symposium for a visiting scholar. You are to invite everyone in the department and university leaders. • What activities/tasks/steps need to be taken?• How long should each take?• Who should be involved?

Project Triangle

WHAT DO YOU THINK?

• What do you feel is the primary role(s) of a manager?

• Can you separate leadership and management?• What has been your experience?

For advanced groups: Think about where you spend most of your time. Leadership/management? Is it the right percentage?

MANAGEMENT, ONE HEALTH COURSE

Work Plans: The Key to Successful One Health Initiative Management

Why would you want to create a work plan for a

One Health Project?

A PROJECT WORK PLAN…

• Records planning assumptions and decisions

• Facilitates communication among stakeholders

• Documents scope, cost and schedule

A PROJECT WORK PLAN ANSWERS THE QUESTIONS…

• Why? – Why are we doing the initiative?

• What? - What is the work that needs to be performed to successfully complete the initiative? What are the major products/deliverables?

• Who? - Who will be involved and what will be their responsibilities within the initiative? How will they be organized?

• When? - What is the initiative’s timeline and when will particularly meaningful points, referred to as milestones, be complete?

• Where? - Where is the activity or initiative taking place, e.g., the location?

Project Triangle

Project Triangle

Project Triangle

Project Triangle

Project Triangle

PROGRESS TRACKED THROUGH INDICATORS

• Indicators are a way to track progress• Indicators can be

• Quantitative• Qualitative

DEVELOP A PROJECT PLAN IN RESPONSE TO A POSSIBLE PANDEMIC

THREATYour Dean has asked you to quickly convene a group of One

Health professionals to discuss how to respond to the threat of

a Scrub Typhus (tsutsugamushi disease) outbreak. The Dean

just finished a conference call with representatives from the

Ministry of Health and the Department of Ecology and Wildlife

Protection in which they request help from your University

saying they were worried about the possibility of an outbreak

of Scrub Typhus in the northern region. The Dean ended her

meeting with you by saying, “You must move quickly. I need to

know how to respond if there is an emerging pandemic threat

in two weeks.

Initiative: 

Expected Outcomes: 

Step Category

Activity/Task

Begin Date

End Date

Responsible Individuals

Status of Indicators

Potential Risks and Mitigation Measures

               

               

               

BASIC WORK PLAN

RACI CHART

• Responsible• Accountable• Consulted• Informed

MANAGEMENT, ONE HEALTH COURSE

Policies and Procedures: The Key to Guiding and Supporting

One Health Initiatives

IF WE DEFINE…

• POLICIES as tools that set boundaries within which we operate…

• What value do you think policies bring to universities, government ministries, and One Health initiatives?

• PROCEDURES as the series of steps or actions that we use to accomplish specific tasks…

• What value do you think procedures add to One Health initiatives?

POLICIES

• Are general in nature

• Identify company rules

• Explain why they exist

• Tell when the rule applies

• Describe who it covers

• Show how the rule is enforced

• Describe the consequences

• Are normally described using simple sentences and paragraphs

PROCEDURES

• Identify specific actions

• Explain when to take actions

• Describe alternatives

• Show emergency actions

• Include warning and cautions

• Give examples

• Show how to complete forms

• Are normally written using an outline format

• What makes a good policy?

• A good procedure?

WHAT DO YOU THINK?

• How do you think policies/procedures benefit One Health initiatives?

• When managing a One Health initiative, what do you think will be the challenges of getting teams to follow policies/procedures?

MANAGEMENT, ONE HEALTH COURSE

Tools for Managing One Health Initiatives

SIX SIGMA

• Is a set of tools and techniques for process improvement.

• Is a process to improve the quality of outputs by identifying and removing the causes of defects and errors and minimizing variability

SELECT AND RESEARCH A SIX SIGMA TOOL

• Define• Affinity diagrams• Process flow diagrams

• Measure• Histograms• Pareto Charts

• Analyze• 5 Whys• Cause and effect diagrams• Fishbone diagrams

• Improvement• Brainstorming

• Systems diagrams

• Control• Check process

MANAGEMENT, ONE HEALTH COURSE

Monitoring Implementation to Achieve Outcomes

Being busy does not always mean real work. The object of all work is production or accomplishment and to either of these ends there must be forethought, system, planning, intelligence, and honest purpose, as well as perspiration. Seeming to do is not doing.

Thomas A. Edison

Productivity is never an accident. It is always the result of a commitment to excellence, intelligent planning, and focused effort.

Paul J. Meyer

Plans are nothing; planning is everything.

Dwight D. Eisenhower

Anticipating risks and planning for change

Let our advance worrying become advance thinking and planning.

Winston Churchill

HOMEWORK

• The Daily Stress Log is a diary to record when you are feeling stressed in order to increase your awareness of what causes you stress. For 2-3 days before this class, note any and all activities that put a strain on your energy and time, trigger anger or anxiety, or precipitate a negative physical response. Also note your reactions to these stressful events.

HOMEWORK

Daily Stress Log Name:___________________________ Date:__________________

*Tension level: 1 = Slight 2 = Moderate 3 = Strong 4 = Intense Major source of stress today: ______________________________ Assessment of how you managed stress today:

Time Place Source of Stress

Tension Level*

Coping Strategy

  

       

  

       

  

       

MANAGEMENT, ONE HEALTH COURSE

Managing Team Safety and Well-Being

EMERGENCY COMMUNICATION PLANS

• Assigned roles and responsibilities

• Emergency contacts (e.g., police, fire department, doctors)

• Contact list of all personnel

• Phone/e-mail trees

• Employee evacuation plan

• Website and/or phone/voice mail emergency messaging plan

• System to account for all personnel

• Stakeholder communication plan including clients, regulatory agencies, etc.

• Media communication plan

• Training and summary booklets/brochures/cards

HELP THE TEAM

• Recognize symptoms of stress

• Develop ways to reduce or manage stress

Video Clip – Karyn Buxman: Funny Stress Management Techniques http://www.youtube.com/watch?v=ybnzd4zu8xs

MANAGEMENT, ONE HEALTH COURSE

Module Review

ONE THING..

• That you liked/felt was a strength of the module.

• That you would suggest we change.

Thank you.