management skill
TRANSCRIPT
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Management Management SkillsSkills
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The skill of organization and coordination of the activities for a business/ individual in order to achieve defined objectives.
What is Management What is Management Skills?Skills?
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Problem solving
Time management
Customer service
Event management
Management Skills include:Management Skills include:
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Problem Problem SolvingSolving
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StudentStudent How to score in exam?
How to release the stress of study?
WorkerWorker How to earn more money?
Problem !!!Problem !!!
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4 basic steps to solving problem:
Define the problem
Develop a plan
Implement the plan
Evaluate the results
How to solve the How to solve the problem?problem?
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Talk to the person who you believe.
Think back about the problem.
When the problem cannot When the problem cannot solve we can …solve we can …
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Time Time ManagementManagement
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o Helps us structure our daily lives and activities, so that we can live more organized.
oTime represents special milestones, including
birthdays, anniversaries and so on.
The important of time?The important of time?
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How to manage the How to manage the time?time?
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Postpone unnecessary activities until the work is done
Dedicated study spaces
Use your free time wisely
Prioritize your assignments
Advantages of time Advantages of time management…management…
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Customer Customer ServiceService
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A customer (sometimes known as a client, buyer, or purchaser) is the recipient of a goods, service,
product, or idea, obtained from a seller, vendor, or supplier for a monetary or other valuable
consideration.
What is Customer?What is Customer?
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Listen to your customers.
Deal with complaints.
Be helpful - even if there's no immediate profit in it.
Train your staff (if you have any) to be always helpful, courteous, and knowledgeable.
Rules for good customer Rules for good customer service:service:
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Listening SkillsListen and take notes to summarize the customer’s
words back to them to ensure understanding.Asking SkillsQuality questions help to uncover the actual needs,
goals, objectives and concerns of the customers. KnowledgeableCustomer service agents should be completely
knowledgeable in the department/product/service for which they are responsible.
Characteristic of good Characteristic of good customer service:customer service:
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Event Event Management Management SkillsSkills
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Event management is the application of project management to the creation and development of
festivals, events and conferences.
What is Event What is Event Management?Management?
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Define Your Objectives
Create a Buzz
Timing
Invitations & Registration
Delegate
Rehearse
Creativity
Risk Management
Measure Your Results
Plan for Success
The ways to manage the The ways to manage the event …event …
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Thanks~!
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