management training courses - worthlearning€¦ · web view2015/09/25 · covey. stephen r....

Institute of Leadership and Management

ILM Level 5 Award/Certificate in

Leadership and Management

Candidate Induction Pack

Developed by

Phone: 01600 715517 Email: [email protected] www.worthlearning.co.uk

Level 5 Award/Certificate in Leadership and ManagementThe Level 5 Award/Certificate in Leadership and Management is designed for practising middle managers, helping them to develop their skills and experience, improve performance and prepare for senior management responsibilities.

AwardAssignment required:

8607-520 Assessing your own leadership capability and performance.6 Credits

CertificateAssignments required:

8607-520 Assessing your own leadership capability and performance.6 Credits

8607-416 Solving Problems by making Effective Decisions in the Workplace.3 Credits

8607-504 Leading Innovation and Change.5 Credits

Programme Outline:

Our flexible, blended learning approach allows participants to study at a pace that suits them and fits around their commitments. The programme comprises of:

Unlimited, lifelong access to the Worthlearning Academy. The Academy contains a complete coaching and mentoring training programme in video eLearning format. The Academy is also a collaborative learning forum designed to support ongoing learning outside of the classroom.

Detailed training manual.

Unlimited access to on-line assignment help videos to assist participants to successfully complete their assignments.

Access to on-going webinars to embed the learning.

On-line assessment, support and feedback.

ILM Level 5 Candidate Induction Pack © Worth Consulting Ltd Page - 2 -

Leadership and Management Skills Online Resources

Part 1: Fundamentals of Leadership and Management

Part 2: Managing Performance

Part 3: Leading Change

Leadership and Management SkillsPart 1: Fundamentals of Leadership and Management

Introduction to Part 1: Fundamentals of Leadership and Management.

1. Definitions of Leadership and Management.

2. Leadership and management traits.

3. Using a coaching and mentoring style of management.

4. Psychology of management coaching and mentoring.

5. Breaking negative belief cycles.

6. Increasing awareness and responsibility.

7. Core skills of management coaching.

8. The OSCAR Performance Coaching Model.

9. OSCAR demonstration.

10. Everyday coaching for busy managers.

Summary of Part 1: Fundamentals of Leadership and Management.


Leadership and Management SkillsPart 2: Managing Performance

Introduction to Part 2: Managing Performance.

1. Motivating people to perform.

2. Coaching for performance.

3. Using the performance wheel.

4. Coaching versus other styles of management.

5. Effective questions to maximise performance.

6. Listening and Feedback.

7. Building relationships and rapport.

8. Raising awareness of under-performance.

9. Raising awareness demonstration (using OSCAR).

10. Using the performance wheel to address under-performance.

11. Running effective meetings.

Summary of Part 2: Managing Performance.


Leadership and Management SkillsPart 3: Leading Change

Introduction to Part 3: Leading Change.

1. Defining change and the role of change projects.

2. Change Models.

3. Coaching people through change.

4. Coaching and mentoring for continuous improvement.

5. Reducing stress and promoting well-being.

6. Leading teams through change.

7. Influencing Skills.

8. Motivation theories.

9. Having difficult conversations.

10. Managing conflict.

11. Problem Solving Negotiation.

12. Decision-making and problem solving.

13. Managing change projects.

Summary of Part 3: Leading change.


Introduction to ILM

Institute of Leadership & Management

The Institute of Leadership and Management (ILM) is dedicated to advancing the capability of managers and leaders worldwide through the provision of expert qualifications and tailored learning resources (www.i-l-m.com), and by developing and supporting a global leadership and management community.

As the UK’s largest awarding body for leadership and management qualifications, ILM recognises and celebrates individual learning and organisational commitment to training.

Expert Qualifications Provider:ILM is the UK market leader in the development, assessment and administration of leadership and management qualifications. From its founding in 1956 as the Institute of Supervisory Management to today, well over half a million managers have enhanced their careers through an ILM qualification.

ILM is a not-for-profit organisation with the flexibility and capacity to continually innovate its qualifications and membership services to meet changing demands in the workplace.

Trusted partner:ILM works in partnership with over 2,000 employers, colleges, universities and training providers, operating in 34 countries, to deliver qualifications to a global audience. As part of the City & Guilds Group (which registers 1.8 million learners annually), ILM has earned a global reputation for excellence, and is trusted by individuals and organisations to take their learning and development to a new level.

Professional Institute:ILM is a professional body with a rapidly growing membership of 20,000 successful and ambitious management professionals. With ILM membership, leaders and managers receive specialist support, training, news and advice tailored to meet their individual needs.


Summary of ILM qualification benefits

For employers: Provides external recognition of quality and commitment to developing

employees.

Brings independent and internationally recognised forms of best practice to learning and development teams.

Maximises the transfer of learning into the workplace through the emphasis on work-based assessment.

Meets business needs through maximum flexibility.

For learners: Provides international recognition for learning.

Can be a source of increased motivation.

Offers a trusted route to gaining further qualifications.

Provides transferable recognition for training undertaken.

All registered candidates automatically become full members of the ILM for 6 months and can enjoy the entire range of member benefits accessible through the ILM website. At the end of the 6 months you have the option to continue with your membership or allow your membership to lapse.

Successful completion of a Level 3 (or above) qualification provides eligibility for Associate Membership (AMInstLM) of the Institute of Leadership & Management. Resources: Leadership library – ILM’s extensive library to browse and order on-line. e-journals and e-books – unlimited access 24/7 Website – exclusive access to the members-only area of the ILM

website.


Code of PracticeHow We Work Together

This code of practice does not seek to replace existing codes of practice or policies in respect of training, equal opportunities or anti oppressive practice.

The trainers undertake to: Facilitate learning. Develop an environment of trust and confidence by providing a range

of learning opportunities and methods. Promote equal opportunity and the development of anti discriminatory

practice. Ensure behaviour within the event enables a safe and positive learning

environment to be maintained for the benefit of all. Be flexible and responsive within the aims and objectives of the course

while keeping to times for starting and finishing.

We expect participants to: Participate and apply the material to their own setting and situation. Recognise we all have different learning styles and abilities and enable

all to learn to the best of their abilities. Treat all with respect and maintain a professional standard of

behaviour. Give feedback in a constructive and positive manner. Keep to times set. Inform the training unit of any circumstances or special needs that may

prevent full access to the training.

We all have responsibility to: Contribute towards a safe learning environment. Challenge abusive or offensive language or behaviour. Understand how our own behaviour affects others. Enable all to benefit to the best of their potential.

Complaints and Appeals ProcedureCandidate and assessor should always attempt to talk through problems regarding assessment themselves. Sometimes the involvement of the client mentor, or line manager, may help.

If the difficulty cannot be resolved at this stage, the internal verifier who would normally be responsible for the portfolio should be contacted. This may be verbally or in writing. The difficulty may be resolved here or taken to the centre/assessor standardisation meeting. Should the difficulty still not be resolved the external verifier for ILM should be contacted.

The next stage of the process, appeals panel, should only be activated when previous steps have been exhausted. All involved are asked to ensure that issues are resolved as close to the source as possible.


Using the Worth AcademyEach candidate will be registered with the Worth Academy and receive a notification email with login details. The password will be randomly generated – you can change this as you wish. This is a high security site and no one will ever be able to see your password (including us).

All Assignment Templates are downloadable from the Academy.

All Assignment Support Videos are accessible via the Academy.

All draft and completed Assignments are to be uploaded via the Academy for Assessment.

Access to the Academy is via the URL: academy.worthlearning.co.uk/login.

We encourage you to contribute to the group discussions and wider community on a regular basis. Your tutor/assessor will monitor the Academy and respond to your questions.

If you have any questions, please email: [email protected] - or go to: academy.worthlearning.co.uk/discussions to ask a question.

Assessment notes for candidates

Structure your work by using the attached templates.

You are required to pass each assessment criteria to achieve your qualification.

Study the assessment criteria shown for each unit carefully and check to see that your work “measures up” before you submit.

Whilst you will not be penalised for weak spelling and grammar, you should remember that this might affect the meaning of your document. It is therefore expected that appropriate attention be given to such matters

All material will be kept confidential and secure as far as is reasonably possible.

Ask your tutor if you are not sure about the submission dates.

Ensure that you do your own work and do not plagiarise (copy) work from others and make sure all materials are correctly referenced using the Harvard Referencing system (see templates for details). If you are not sure what is meant by plagiarism speak to your tutor who will clarify, or may provide you with some notes produced by ILM in the Centre Manual.


mailto:[email protected]

Academy Tutorial

Logging in to the Academy


1. To log into the Academy use the ‘Login’ link in the top right of the page. Alternatively you can go to: https://academy.worthlearning.co.uk/login

2. If you have forgotten your password, click the ‘Lost your password?’ link where you are able to submit your username or email address. From here the system will send you an email allowing you to create a new password so you can gain access again.

3. Any other problems with gaining access to the Academy, please email [email protected].

Taking a course

1. You have to be logged into the Academy and enrolled onto a course to be able to take an online course. The courses that you are enrolled on can be found on your profile, under ‘My Courses’. This is also where you are redirected to when you log into the Academy as a student.


mailto:[email protected]

https://academy.worthlearning.co.uk/login

2. To begin the course, click ‘Start a course’ - or to continue a course you have already started click ‘Continue course’.

3. This will take you either to where you left off in the course, or to the ‘Start course’ screen.

Finding your Induction Pack

1. To locate the ‘Induction Pack’ for your course you need to be logged into the Academy.

2. Once logged in, navigate over to your course and your induction pack will be the first unit in the course.

3. If you want to go back to your induction pack once you are mid-way through the course you can always navigate back to it by using the course navigation menu on the right hand side of the page.


How to ask and answer a question

1. You can ask questions in two places, from inside taking the course itself or from within the course homepage.

2. To ask a question from the course homepage, click on ‘Questions’ in the navigation bar on the left hand side.

3. From here you can search previously asked questions and vote on their usefulness. To ask your own question click ‘Ask a question’.

4. To ask a question from within side a course, head towards the bottom of a unit (underneath the videos and workbooks). Then click


on ‘Ask a question’, which will open up a form that allows you to ask your question.

5. To answer a question, click on the title of the question you are interested in within the question list. This will open up the question page where you are able to see other people's answers and submit your own.

6. To submit your question fill in the ‘Answer this question’ field and click the ‘Add Answer’ button.


How to find your assignment templates

1. To download your assignment templates you must be logged into the Academy.

2. Once logged in, go into your course and navigate to the ‘Assignment Templates’ section in the course navigation menu on the right.

3. From there you can download all the assignment templates for your course by clicking the ‘download’ button.

How to upload your assignment

1. To upload your assignment you must be logged into the Academy.

2. Then navigate over to your course, and towards the very bottom of the course navigation menu you will find ‘Upload your completed assignment’.


3. This will bring up the assignment upload form where you can attach your assignment. Once all fields have been filled in, hit the submit button and your form will be sent to one of our assessors.


{Assignment Template}Name:

Date:

ILM Level 5 Award/Certificate in Leadership and Management

Assignment 8607-520:

Assessing your own Leadership Capability and Performance

{Note: You can delete everything between these brackets {…} they are there for a guide to completion of the assignment.}

{Word Count 2,500 words}

{Your assignment is split into Assessment Criteria. The Pass Mark is a minimum of 50% for each Assessment Criteria}

To maximise your marks, please ensure you use ‘references’ whenever appropriate to show the source of any theory or models you have used. Please use Harvard Referencing. For example, if referencing the OSCAR Model:The OSCAR Model (Gilbert and Whittleworth, 2009).

You should list all your references at the end of the assignment where indicated.

We would encourage you to extensively use search engines to explore the wealth of research available online to extend your learning and add richness to your assignment work.

Tip: A well-constructed appendix really helps in the assessment of your work, and minimises duplication in your answers.

NOTE:

This assignment should be submitted as a single Word document using this Assignment Template. Any document you upload replaces any previous uploaded document.

Please ensure you present your work in a way that the assessor can easily identify and mark your work.


1. Understand leadership styles within an organisation 1.1. Review the prevailing leadership styles in the organisation. {16 Marks}

1.2. Assess the impact of the prevailing leadership styles on the organisation’s values and performance. {16 marks}


2. Be able to review effectiveness of own leadership capability and performance in meeting organisational values and goals 2.1. Assess own ability to apply different leadership styles in a range of situations. {12 Marks}

2.2. Assess own ability to communicate the organisation’s values and goals to staff in own area. {12 marks}

2.3. Assess own ability to motivate others and build commitment to the organisation’s values and goals. {12 Marks}


3. Be able to adopt an effective leadership style to motivate staff to achieve organisational values and goals 3.1. Justify the most effective leadership style to motivate staff in own area, to achieve the organisation’s values and goals. {20 Marks}

3.2. Implement the most effective leadership style in order to motivate staff in own area to achieve the organisation’s values and goals. {12 Marks}


References{List all the references you have used in your assignment using Harvard Referencing. For example:Covey. Stephen R. (1989) The 7 Habits of Highly Effective People. Simon & Schuster UK Ltd.}

Bibliography{List all the books and articles you have read as part of your assignment compilation. For example:Covey. Stephen R. (1989) The 7 Habits of Highly Effective People. Simon & Schuster UK Ltd.}



Date:



Solving Problems by making Effective Decisions in the Workplace








NOTE:




1. Be able to analyse a complex problem in the context of the workplace.1.1. Define a complex problem in the workplace including its scope and impact. {12 Marks}

1.2. Analyse information on the identified problem, to help inform the decision making process. {16 Marks}


2. Be able to apply decision making techniques when assessing possible solutions.2.1. Propose a range of alternative solutions to the problem. {12 Marks}

2.2. Using a decision making technique, evaluate a range of solutions to identify the most appropriate option. {16 Marks}


3. Be able to plan how you will implement the solution.3.1. Develop a detailed plan for implementing the solution. {20 Marks}

3.2. Communicate the plan to relevant stakeholders. {16 Marks}

3.3. Assess appropriate monitoring and review techniques to ensure successful implementation of solution. {16 Marks}



Date:



Leading Innovation and Change








NOTE:




1. Understand the need for innovation and change management within an organisation1.1. Explain the importance of innovation for own organisation. {8 Marks}

1.2. Explain the importance of managing change within own organisation. {8 Marks}


2. Be able to propose innovative solutions to improve organisational performance2.1. Assess an opportunity for innovation and improvement in own organisation. {16 Marks}

2.2. Justify the improvement identified, in the context of organisational objectives. {8 Marks}

2.3. Use a range of techniques to generate innovative options to deliver the improvement identified. {16 Marks}

2.4. Evaluate options for generating the proposed improvement to determine feasibility and viability. {20 Marks}


3. Be able to lead and manage change within an organisation3.1. Create a change management plan that is designed to meet stakeholders’ expectations. {16 Marks}

3.2. Implement the change management plan, monitoring progress against agreed targets.{8 Marks}


management training courses - worthlearning€¦ · web view2015/09/25 · covey. stephen r....

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