managers essentials(1)
DESCRIPTION
Managers Essentials(1TRANSCRIPT
SAP Solution Manager 7.1
Essentials for Managers
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Agenda
Why should you consider SAP Solution Manager 7.1?
• Management dashboards, ITIL compliant IT Service Management
• Attractive usage rights for the entire customer’s solution
• And much more!
When is the right time to go for 7.1?
The right time is right now!
Maintenance of 7.0 EHP1
What’s the impact on functions currently used?
Leverage incremental improvements by selective activation
Define adoption strategy for major changes
How to get to SAP Solution Manager 7.1 up and running?
SAP Solution Manager Landscape design
Upgrade versus fresh Installation
Basic steps to get started
What’s up next?
Roadmap for planned innovation in SAP Solution Manager
© 2011 SAP AG. All rights reserved. 3
Why should you consider SAP
Solution Manager 7.1?
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Management Dashboards: The Single Source of Truth at Your Fingertips
Manage Operational Efficiency
Is IT on top of projects and operations?
Which risk do projects have on operation?
IT budget, capacity and skills on track?
Are all my system up and running?
Demonstrate Value of IT
Does IT help the business to grow?
Is the business using the IT solution?
Is business continuity guaranteed?
Is throughput as expected by the business?
Dashboards
© 2011 SAP AG. All rights reserved. 5
Attractive usage rights for the entire customer solution: ALM Capabilities For SAP Enterprise Support Customers Only 1)
Reverse Process Documentation Content powered by IBIS
New SAP Business Process Blueprint for easy process design and documentation
Business Process Change Analyzer for change impact analysis
New Test Automation Framework and two included seats of HP QTP for SAP & non SAP
Quality Gate Management to minimize transport risk
IT Service Management for non-SAP, managing incidents, problems, and requests
Management Dashboards for easy reporting on key metrics
The functional baseline bases on SAP Solution Manager 7.0 EhP12). SAP Solution Manager under SAP Standard Support can be used exclusively for SAP software
components. SAP Standard Support Customers receive continuous improvements for the functional baseline, incl. error correction and functions supporting the SAP
product strategy. 1)also valid for customers who opted for other premium engagements such as SAP MaxAttention or PSLE 2)Custom Development Management Cockpit, Business Process Change Analyzer and Quality Gate Management are part of EhP1, but only available under SAP Enterprise Support.
© 2011 SAP AG. All rights reserved. 6
Attractive usage rights for the entire customer solution: Run SAP Capabilities For SAP Enterprise Support Customers Only 1)
End-to-End Monitoring and Alerting Infrastructure for the entire customer solution
PI, BI and Business Objects Monitoring and reporting
End User Experience Monitoring to monitor the process from the user perspective
Business Process Analysis and Business Process Improvement & Analytics
Custom Code Lifecycle Management to manage the custom code footprint
Management Dashboards for easy reporting on key metrics
The functional baseline bases on SAP Solution Manager 7.0 EhP12). SAP Solution Manager under SAP Standard Support can be used exclusively for SAP software
components. SAP Standard Support Customers receive continuous improvements for the functional baseline, incl. error correction and functions supporting the SAP
product strategy. 1)also valid for customers who opted for other premium engagements such as SAP MaxAttention or PSLE 2)Custom Development Management Cockpit, Business Process Change Analyzer and Quality Gate Management are part of EhP1, but only available under SAP Enterprise Support.
© 2011 SAP AG. All rights reserved. 7
And much more: SAP Solution Manager 7.1 – Highlights
Supporting the end-to-end Customer Solution •Open modeling of non SAP applications in new Landscape Management Database
•Open CTS to integrate non SAP, Open Diagnostics and Monitoring/Alerting Infrastructure
•From “Application Incident Management” to a complete ITIL V3 compliant ITSM for the customer solution
•Enhanced integration with 3rd party IT management: HP QC, IBM Rational, Worksoft, Cisco Tidal
Simplified User Interface and Management Dashboards •100% transparancy into IT and business with Management Dashboards
•Change and Incident Management : Complete web-based user interface
•Test Management : New intuitive user interface for Tester work list
•Enhanced Business Blueprinting: Easily blueprint your solution with one BPMN compliant tool
Run SAP like a factory with 2 FTEs per shift • New Monitoring and Alerting Infrastructure to automate repetitive tasks and avoid alert flooding with one central infrastructure and correlation / aggregation of alerts
•Operation Control Center for central control of mission critical operations support
Business Process Modeling, Reverse Documentation & Usage Analysis • Enhanced Business Blueprinting: Central visbility into your business processes in BPMN notation
• Reverse engineering of business processes with IBIS content fully integrated in SolDocA
• Business Analytics: otimize execution of business processes with throughput and Backlog analysis
Extended usage rights • A complete solution for the midmarket CIO to run IT like a business
• Included in your SAP Enterprise Support contract!
End-to-End
Ease of Use &
Dashboards
Efficiency
Relevance to
Business
Scope
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Need more details? Just click on the area of interest below!
Run SAP
like a
Factory
Application
Lifecycle
Management
Business Process
Operations
Application
Operations
Change, Test &
Release Management
Maintenance Optimization & Security
Incident, Problem &
Request Management
Portfolio & Project
Management
Single Source of Truth
Single Source of Truth
Solution Documentation
& Implementation
Integration
Validation
© 2011 SAP AG. All rights reserved. 9
When is the right time to go for 7.1?
© 2011 SAP AG. All rights reserved. 10
The right time is right now!
Go directly to SAP Solution Manager 7.1
Do not invest in a release in which SAP does not add innovation any more
Use your next maintenance window to perform the upgrade
Reduce your maintenance effort
No need to implement any Support Package as Upgrade prerequisite
Go to the latest SAP Solution Manager 7.1 Stack in one shot
Benefit now
SAP Solution Manager 7.1 is ready for prime time
Most new developments can be selectively adopted at your own pace
Only the upgrade of Service Desk and Change Request Management is disruptive and
requires migration investment.
© 2011 SAP AG. All rights reserved. 11
SAP Solution Manager 7.1 Times Spent doing Technical Upgrade – experience so far
Pre Processing
10 to 20 hours
Import
5 to 10 hours
Post Processing
8 to 20 hours
Run Time Run Time Downtime
Basic Configuration
10 to 14 hours
1 to 2 hours 5 to 8 hours 3 to 4 hours
Run Time Downtime Run Time
Pre Processing Import Basic Configuration
Upgrade to 7.1
Support Package
implementation
Technical downtime is similar for Support Package Stack and Upgrade
© 2011 SAP AG. All rights reserved. 12
Why SAP Recommends to Adopt SAP Solution Manager 7.1
2011 2012 2013 2014 2015
Q 1 Q 2 Q 3 Q 4 Q 1 Q 2 Q 3 Q 4 Q 1 Q 2 Q 3 Q 4 Q 1 Q 2 Q 3 Q 4 Q 1 Q 2 Q 3 Q 4
Mainstream Maintenance SAP Solution Manager 7.0 EHP 1
Mainstream Maintenance Ramp Up SAP Solution Manager 7.1
Upgrade
Invest now in SAP Solution Manager 7.1 because:
You can adopt the SAP Solution Manager 7.1 innovations at your own pace and priorities, e.g. Management Dashboards, Business Process
Blueprinting, Solution Documentation, Test Automation, Central Application Monitoring.
You can do a technical upgrade to SAP Solution Manager 7.1 without additional hardware, little user impact and not significantly more effort
compared to applying a support package on SAP Solution Manager 7.0 . EXCEPTION: Charm and Service Desk!
Maintenance of SAP Solution Manager 7.0 ends by end of 2013. No functional enhancements on SAP Solution Manager 7.0
© 2011 SAP AG. All rights reserved. 13
What’s the impact on functions
currently used?
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Leverage incremental improvements by selective activation
Area Examples Effort
Solution Documentation Reverse Analysis Content Upload content
Upload Interface None
Template Management Compare and adjust None
Solution Implementation BPMN Business Blueprint Configuration (small effort)
Test Management Integration of third party test tools None
Test Scope Optimization None
Maintenance Management System recommendations None
Upgrade Management Upgrade dependency analyzer None
Business Process Operations Analytics and dashboards Configuration (small effort)
© 2011 SAP AG. All rights reserved. 15
Leverage incremental improvements by selective activation
Area Examples Effort
Custom Code Management •Get full transparency of all custom code
objects across systems
Implementation project
recommended.
Application Operations •Technical Monitoring and Alerting Implementation project
recommended.
© 2011 SAP AG. All rights reserved. 16
Reading path for upgrading Incident and Change Control Management
Define adoption strategy for major changes
Area Examples Effort
Incident Management
•State of the art user interface leveraging
Web 2.0 paradigms.
• ITIL compliant process
•Extensibility
Implementation project
recommended.
Migration of existing customizing
required.
Change Control Management
•State of the art user interface leveraging
Web 2.0 paradigms
•Support for non-system related changes
•Enhanced retrofit capabilities
Implementation project
recommended.
Migration of existing customizing
required.
Expert Guided
Implementation (click for more information)
Configuration Guides (click for more information)
Overview (click for more information)
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How to get to SAP Solution Manager
7.1 up and running?
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SAP Solution Manager Landscape design
Build
SAP Solution Manager 7.1
Development System
Perform customizing
Develop reports
Design Info cubes
Deploy SAP Notes
Implement Support Packages
Test
SAP Solution Manager 7.1
Quality Assurance System
Verify new functionality
Check for regressions
Run
SAP Solution Manager 7.1
Production System
Manage Operations of SAP
Solution Manager including self
monitoring.
To enable broad adoption, SAP recommends the best practice of a 3-tier landscape.
A 2-tier landscape may be sufficient if no customizing or custom development is involved.
© 2011 SAP AG. All rights reserved. 19
Hardware considerations
No hardware investments should be required if you
• are on SAP Solution Manager 7.0 EHP 1 and plan no changes
to the scope
• are on SAP Solution Manager 7.0 EHP 1 and plan to add only
a small number of managed systems or users
The hardware should be reviewed if you
• want to leverage areas of SAP Solution Manager currently not
in use
• plan to add a larger number of users (e.g. to manage a
complete IT Service Desk)
• want to add a large number of managed systems
• you are currently on a release smaller than SAP Solution
Manager 7.0 EHP 1
© 2011 SAP AG. All rights reserved. 20
Upgrade versus new Installation
The standard path from SAP Solution Manager 7.0
to SAP Solution Manager 7.1 is an UPGRADE to
protect configuration investment and keep data.
You can do a new installation if the main purpose of
your SAP Solution Manager 7.0 is to generate keys
and download Support Packages
• Establish landscape strategy (System Landscape Directory,
Solution Manager agents on managed systems)
• Run automated paperless guided procedures after fresh install
to configure both SAP Solution Manager and the connectivity to
all managed systems
Please refer to the content transfer guide if you prefer a new installation over an upgrade.
© 2011 SAP AG. All rights reserved. 21
New planning tool for installations and upgrades
The objective of the planner is to provide a support
for upgrade/installation projects planning.
The tool enables you to:
• Assess your current situation by describing your Solution
Manager landscape and usage.
• Define the scope of the new installation/upgrade.
• Propose a high-level sequence of tasks that have to be
performed during the project
• Validate the technical infrastructure of your environment
• Identify risks factors linked to your technical and functional
environment.
The outcome of the tool should be used as an input for your project planning and should be
validated by the project team.
Click on picture to download the planner!
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SAP Solution Manager Configuration
SAP Solution Manager 7.1 is configured using an Automatic Basic Configuration Accessible via transaction code SOLMAN_SETUP
Allows an easy, fast and step-by-step configuration of SAP Solution Manager
Single, easy to use wizard for system preparation & basic
configuration
Highly automated configuration
Integrated documentation for each step
Easy access to open tasks and postponed activities
Configuration of all managed systems from one central entry
point
Configuration of other scenarios like Technical Monitoring,
Data Volume Management,…
Supports Upgrades and new
Installations !
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Need more details? Just click on the area of interest below!
Installation and Upgrade Guides Documentation
Sizing Guide Master Guide
Wikis
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What’s up next?
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Today Planned Future
What Is It?
SAP Solution Manager is the central, integrated end-to-end orchestration
platform to accelerate innovation, manage the application lifecycle and run
SAP- centric solutions like a factory.
What value does it deliver?
Quality of change and operation
Business continuity
Reduced TCI / TCO
SAP Solution Manager 7.1
End-to-End Support for the complete customer solution
Ease of Use and Dashboards Run SAP like a factory Relevance to Business Extended Usage Rights
Support for HANA and Mobile Mobile Apps for SAP Solution Manager Guided procedures for exceptions in
operations Leverage single source of truth for
advanced prediction and impact analysis
SAP Solution Manager on HANA to enable enhanced analytics on single source of truth
Further SAP Solution Manager Planning
This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided
without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
© 2011 SAP AG. All rights reserved. 26
SAP IT Infrastructure Management and SAP Solution Manager 7.1
Modeling of IT infrastructure components
Agentless auto discovery based
Storage of modeling data in a Configuration Management
Database (CMDB) including integration in SAP Solution
manager
Integration in IT Service Management
Incident & Problem Management (e.g. End-User issues with
desktop PC)
Request for Change & Change Management (e.g.
Deployment of firmware to network infrastructure)
Integration in End-to-End Monitoring & Alerting
Integration of alerting data for IT infrastructure (e.g.
availability of network devices)
Visualization of IT infrastructure components in context of
influenced systems, databases and hosts
Business Process
Applications
Infrastructure
Incid
ent,
Pro
ble
m &
Ch
an
ge
Monitoring &
Ale
rtin
g
Model business process
based on delivered
templates
Deep modeling of systems,
instances, hosts,… out of the
box for SAP & manually non-
SAP
Auto Discovery of Hosts, Printers,
Storage, Network with SAP
Infrastructure Management
This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided
without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement