managing airport operations - eurocontrol · pdf file• average weekend 70’000 pax /...
TRANSCRIPT
under a blanket of snow
Managing airport operations
Geneva Airport A winter destination
SKI weekends see a massive increase in traffic
Average weekend 70000 PAX / 620 Mvts Average day 45000 PAX / 580 Mvts
LSGG is a single RWY Operation
Normal operations 40 mvts/h RWY closures for snow removal take
approximately 30 min
Airport operates with capacity
constraints Access and roadway Terminal Aircraft parking stand
Managements of SKI weekend
operations requires a well structured organisation and good planning
Adverse Weather Impact on operations
Adverse Weather How to maintain the operations?
Safety
Punctuality
Performance
Customer service
Airport Operations Key drivers
Planning Standardization Training Reviewing Optimization
Winter Operations: an integrated approach Ai
rpor
t Ope
ratio
ns
Coo
rdin
atio
n C
ente
r
Coordination and collaboration
Adverse Weather Forecasting, forecasting, forecasting
Forecasting tools have to provide timely and accurate information that can be used for decision making.
Live data can provide important additional data.
Direct contact with the weather services will help improve the decision making process.
Snow operations Operations coordination: local level
Internal stakeholders
External stakeholders
Snow removal coordinator Weather service
Passenger information Airport
Operations Coordination
Center
Terminal management Security Airfield OPS Resource allocation Etc.
Airlines Handling agents Deicing providers ATC Etc.
Prov
ide
a ce
ntra
l ent
ity th
roug
h w
hich
the
man
agem
ent o
f the
dis
rupt
ion
can
be
coor
dina
ted.
Role of the AOCC
Ensure the flow of information between all
stakeholders throughout the disruptive event
Snow operations Operations coordination: network level
LSGG AOCC
NMOC
Airline OCCs
Local Airports
Standardized operational level pre-tactical coordination with airports in the local area (Lyon, Chambry, Grenoble)
Overview of the upcoming situation in terms of weather, capacity, etc.
Tactical coordination in case of disruption
Enhanced Information Exchange
New: pre-tactical / tactical NOP
Tactical coordination and decision making processes in place with key airlines.
Snow Operations RWY closure, ATC flow, Handling and Aircraft Deicing Coordination Process
T0 RWY
Closure
T+20 T+30 RWY Re-opens
Snow
Rem
oval
O
pera
tions
Ai
r Tr
affic
Flo
w
Con
trol
(ATF
M)
Airc
raft
D
eici
ng
~T+10 T+15 Deicing restart
~T-30 RWY Closure
Announcement
~ T-20 STOP
Start-up & Deicing
T+35 First DEP
Gro
und
Han
dlin
g
Flexibility + or 10 minutes
T0 to T +90 Flow controls on ARR
Deicing based on TSAT
T-15 Last Taxi
T-10 Last DEP
STOP Deicing
Ground handling operations continue without any interruptions
T-10 to T+ 35 Rate 0 on DEP
STOP Start up Clearances
21 February 2015 A particular situation
Context Saturday 21 February was planned to be one of the busiest charter ski
traffic days of the season (69700 PAX / 615 Mvts average day 45000 PAX / 580 Mvts).
The weather services had predicted heavy rain with low temperatures but no snow.
21 February 2015 Main chain of events
04h30: Start of operations. Problems with data links identified between BRAINS and AIMS+. Manual mode activated.
Evening of 20.02: problems with data links identified IT patch applied to the BRAINS servers by supplier.
SAT
21 F
EB
FRI 2
0 FE
B
14h30: Escalator motor fire. Access to SAT 10 and 20 disrupted and escalator shut down.
17h30: Escalator motor fixed. Access to SAT 10 and 20 OK.
23h55: Fire in the La Cuisine restaurant Pizza oven.
11h50:BE3191, diverting from LYS, declares short of fuel and requests emergency landing
12h15: BE3191 lands OK
12h35: ILS23 out of order. DEP still OK
All times shown in Local Time.
13h20 to 13h50: RWY closed for snow removal.
12h45: ILS23 OK
STOP DEP
06h55: All bags transferred onto manual sorter.
08h30 08h45: First bag sorter shutdown.
09h00: on duty emergency manager called.
12h00: Temporary fix applied to BRAINS. 09h15: Major
congestions in baggage sorter. Manual sorting and transport via carts from terminal.
STOP ARR
BAGGAGE SYSTEM FAILURE
Baggage system RWY Operations Fire issues
GVA Emergency plan
16h00: emergency plan down graded.
23h30: final IT patch applied to BRAINS
21 February 2015 Impact on operations
ATC Flow Regulations Pre-coordinated flow control process
applied by ATC Coordination Standardized coordination processes
applied Emergency / Crisis Team activated to
assist in managing the disruption Disruptions for PAX Several hundred tons of bags left onsite Flight cancelations and delays
PAX Mvts
Forecasted 69700 615
Operated 62554 494
Difference 7146 121
Conclusion
Solid forecasting
Adequate planning
Coordination with
stakeholders
Continuous improvement
processes Punctual
operations
Slide Number 1Geneva AirportA winter destinationAdverse WeatherImpact on operationsAdverse WeatherHow to maintain the operations?Adverse WeatherForecasting, forecasting, forecastingSlide Number 6Snow operationsOperations coordination: local levelSnow operationsOperations coordination: network levelSnow OperationsRWY closure, ATC flow, Handling and Aircraft Deicing Coordination Process21 February 2015A particular situation21 February 2015Main chain of events 21 February 2015Impact on operationsConclusion