Managing Foodservice Systems

Managing Food Service Systems

Overview□Management staff role in hotel and F&B

settings are very important to the success of the business run. Therefore, indicating what role each manager in all departments play is crucial to enable them to act as they are supposed to.

Goal□The goal of this lesson is to give brief

information about the roles of F&B managers, their roles and responsibilities within the organization.

Objectives

At the end of this lesson, learners will be able to:

□Define effectiveness and efficiency□List the roles of an F&B manager□Explain the important

management skills an F&B manager must have

Efficiency Vs. Effectiveness

□Efficiency□Doing things right

□Too often without regard to the customer□Focusing on the task□Looking at the small picture

□Effectiveness□Doing the right things

□A focus that the customer has choices□A focus on adding value over competition□NOT a focus on being taken advantage of

Role of Manager□Interpersonal

□Role model; leader

□Informational□Formal methods to

disseminate information that employees can trust

□Decisional□Strategies for

competing, allocating resources, and negotiator

Role of Manager

Interpersonal

Informational

Decisional

Inverted Pyramid For Service□ Customers

□ Customer is at the top of the organization

□ Does not imply that the customer is always right

□ Focus on meeting customer’s needs; adding value

□ Employees□ Internally, line employees are at

the top in order of importance□ Must provide training and

confidence to empower employees to take care of customers’ needs

Employees

Middle Managers

Top Management

CUSTOMERS

Key Management Skills□Technical skills

□Ability to understand what it takes to do the job of their subordinates.

□It is not so important that the manager has performed the exact job.

□Human skills□Success today will depend on working with

others.□Team players are going to be more

successful than individual stars.

□Conceptual skills□Understanding the entire system.

Key Management Functions□Forecasting

□Having a map of where you are going

□Planning□Ensuring that resources are available when

required □Short-term and Strategic (long-term)

□Organizing□Creating a hierarchy that best meets the

needs of customers

Key Management Functions(continued)

□Communicating□Can be formal or informal; must

ensure that all employees feel they know what is going on

□Leading□Motivating staff to achieve the goals

of the organization