managing microsoft sms 2003.pdf

8/12/2019 Managing Microsoft Sms 2003.pdf

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Part Number: X10-75793

Course Number: 2596B

Released: 07/2004

Delivery Guide

Managing MicrosoftSystemsManagement Server 2003


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END-USER LICENSE AGREEMENT FOR OFFICIAL MICROSOFT LEARNING PRODUCTS TRAINEREDITION

PLEASE READ THIS END-USER LICENSE AGREEMENT (EULA) CAREFULLY. THIS EULAACCOMPANIES AND GOVERNS THE USE OF ALL SOFTWARE AND LICENSED CONTENT THATACCOMPANIES THIS EULA. BY USING THE CONTENT AND/OR USING OR INSTALLING THE SOFTWAREYOU AGREE TO THE TERMS OF THIS EULA. IF YOU DO NOT AGREE, DO NOT INSTALL OR USE SUCHCONTENT AND/OR SOFTWARE.

1. DEFINITIONS.

1.1. Authorized Learning Center(s)means a training session conducted at a Microsoft Certified Partner forLearning Solutions location, an IT Academy, or such other entity as Microsoft may designate from time to time (formore information on these entities, please visit www.microsoft.com).

1.2. Authorized Training Session(s)means those training sessions authorized by Microsoft and conducted ator through Authorized Learning Centers by a MCT providing training to Students solely on Official MicrosoftLearning Products (formerly known as Microsoft Official Curriculum or MOC).

1.3. Device(s) means a single computer, device, workstation, terminal, or other digital electronic or analogdevice.

1.4. Document(s)means the printed or electronic documentation such as manuals, workbooks, white papers,press releases, datasheets, and FAQs which may be included in the Licensed Content.

1.5. Licensed Content means the materials accompanying this EULA. The Licensed Content may include,but is not limited to, the following elements: (i) Trainer Content, (ii) Student Content, (iii) Media Elements, (iv)Software, and (v) Documents.

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1.8. Student(s) means students duly enrolled for an Authorized Training Session at an Authorized LearningCenter.

1.9. Student Content means the learning materials accompanying this EULA that are for Use by Studentsand Trainers.1.10. Trainer(s) or MCT(s) means a) a person who is duly certified by Microsoft as a Microsoft CertifiedTrainer and b) such other individual as authorized in writing by Microsoft and has been engaged by an AuthorizedLearning Center to teach or instruct an Authorized Training Session to Students on behalf of the Authorized LearningCenter.

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1.14. You shall mean Trainer.2. GENERAL. This EULA is a legal agreement between You (an individual) and Microsoft Corporation(Microsoft). This EULA governs the Licensed Content. This EULA applies to updates, supplements, add-on components,and Internet-based services components of the Licensed Content that Microsoft may provide or make available to You (each, aComponent), provided, however, that if a separate end user license agreement appears upon the installation of a Component(a Component EULA) the terms of the Component EULA will control as to the applicable Component. Microsoft reservesthe right to discontinue any Internet-based services provided to You or made available to You through the Use of the LicensedContent. This EULA also governs any product support services relating to the Licensed Content except as may be included in

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4. DESCRIPTION OF OTHER RIGHTS AND LICENSE LIMITATIONS

4.1 Errors; Changes; Fictitious Names.


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(a) You acknowledge and agree that (i) the Licensed Content, including without limitation Documents,related graphics, and other Components included therein, may include technical inaccuracies or typographical errors, and (ii)Microsoft may make improvements and/or changes in the Licensed Content or any portion thereof at any time without notice.

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Microsoft and Windows are either registered trademarks or trademarks of MicrosoftCorporation in the US and/or other countries. Other product and company names mentionedherein may be the trademarks of their respective owners.

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implicites de qualit marchande, dadaptation une fin usage particulire, de fiabilit ou de disponibilit, dexactitudeou dexhaustivit des rponses, des rsultats, des efforts dploys selon les rgles de lart, dabsence de virus etdabsence de ngligence, le tout lgard du Contenu Sous Licence et de la prestation des services de soutien techniqueou de lomission de la une telle prestation des services de soutien technique ou lgard de la fourniture ou delomission de la fourniture de tous autres services, renseignements, Contenus Sous Licence, et contenu qui sy rapportegrce au Contenu Sous Licence ou provenant autrement de lutilisation du Contenu Sous Licence. PAR AILLEURS,IL NY A AUCUNE GARANTIE OU CONDITION QUANT AU TITRE DE PROPRIT, LA JOUISSANCE OULA POSSESSION PAISIBLE, LA CONCORDANCE UNE DESCRIPTION NI QUANT UNE ABSENCE DE

CONTREFAON CONCERNANT LE CONTENU SOUS LICENCE.

EXCLUSION DES DOMMAGES ACCESSOIRES, INDIRECTS ET DE CERTAINS AUTRES DOMMAGES.DANS LA MESURE MAXIMALE PERMISE PAR LES LOIS APPLICABLES, EN AUCUN CAS MICROSOFT OUSES FOURNISSEURS NE SERONT RESPONSABLES DES DOMMAGES SPCIAUX, CONSCUTIFS,ACCESSOIRES OU INDIRECTS DE QUELQUE NATURE QUE CE SOIT (NOTAMMENT, LES DOMMAGES LGARD DU MANQUE GAGNER OU DE LA DIVULGATION DE RENSEIGNEMENTS CONFIDENTIELSOU AUTRES, DE LA PERTE DEXPLOITATION, DE BLESSURES CORPORELLES, DE LA VIOLATION DE LAVIE PRIVE, DE LOMISSION DE REMPLIR TOUT DEVOIR, Y COMPRIS DAGIR DE BONNE FOI OUDEXERCER UN SOIN RAISONNABLE, DE LA NGLIGENCE ET DE TOUTE AUTRE PERTE PCUNIAIREOU AUTRE PERTE DE QUELQUE NATURE QUE CE SOIT) SE RAPPORTANT DE QUELQUE MANIRE QUECE SOIT LUTILISATION DU CONTENU SOUS LICENCE OU LINCAPACIT DE SEN SERVIR, LA

PRESTATION OU LOMISSION DE LA UNE TELLE PRESTATION DE SERVICES DE SOUTIENTECHNIQUE OU LA FOURNITURE OU LOMISSION DE LA FOURNITURE DE TOUS AUTRESSERVICES, RENSEIGNEMENTS, CONTENUS SOUS LICENCE, ET CONTENU QUI SY RAPPORTE GRCEAU CONTENU SOUS LICENCE OU PROVENANT AUTREMENT DE LUTILISATION DU CONTENU SOUSLICENCE OU AUTREMENT AUX TERMES DE TOUTE DISPOSITION DE LA U PRSENTE CONVENTIONEULA OU RELATIVEMENT UNE TELLE DISPOSITION, MME EN CAS DE FAUTE, DE DLIT CIVIL (YCOMPRIS LA NGLIGENCE), DE RESPONSABILIT STRICTE, DE VIOLATION DE CONTRAT OU DEVIOLATION DE GARANTIE DE MICROSOFT OU DE TOUT FOURNISSEUR ET MME SI MICROSOFT OUTOUT FOURNISSEUR A T AVIS DE LA POSSIBILIT DE TELS DOMMAGES.

LIMITATION DE RESPONSABILIT ET RECOURS. MALGR LES DOMMAGES QUE VOUS PUISSIEZSUBIR POUR QUELQUE MOTIF QUE CE SOIT (NOTAMMENT, MAIS SANS LIMITATION, TOUS LESDOMMAGES SUSMENTIONNS ET TOUS LES DOMMAGES DIRECTS OU GNRAUX OU AUTRES), LA

SEULE RESPONSABILIT OBLIGATION INTGRALE DE MICROSOFT ET DE LUN OU LAUTRE DE SESFOURNISSEURS AUX TERMES DE TOUTE DISPOSITION DEU LA PRSENTE CONVENTION EULA ETVOTRE RECOURS EXCLUSIF LGARD DE TOUT CE QUI PRCDE SE LIMITE AU PLUS LEV ENTRELES MONTANTS SUIVANTS : LE MONTANT QUE VOUS AVEZ RELLEMENT PAY POUR LE CONTENUSOUS LICENCE OU 5,00 $US. LES LIMITES, EXCLUSIONS ET DNIS QUI PRCDENT (Y COMPRIS LESCLAUSES CI-DESSUS), SAPPLIQUENT DANS LA MESURE MAXIMALE PERMISE PAR LES LOISAPPLICABLES, MME SI TOUT RECOURS NATTEINT PAS SON BUT ESSENTIEL.

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Managing Microsoft Systems Management Server 2003 ix

Contents

IntroductionModule 1: Overview of Systems Management Server 2003

Overview .................................................................................................................1Lesson: Where SMS Fits in the Windows Server System.......................................2

Lesson: Describing How SMS 2003 Features Provide Change and

Configuration Management.....................................................................................9

Lesson: Explaining SMS Hierarchies....................................................................18

Lesson: Explaining SMS Site-to-Site Communication ......................................... 30

Lesson: Explaining SMS Site and Roaming Boundaries.......................................38

Discussion: Overview of Systems Management Server 2003............................... 45

Module 2: Exploring SMS Site ArchitectureOverview .................................................................................................................1

Lesson: Introduction to the SMS Site Server ..........................................................2

Lesson: Exploring the SMS Administrator Console and the SMS 2003Toolkit 1 ................................................................................................................16

Lesson: Explaining the Role of Active Directory in SMS 2003............................26

Lesson: Explaining How SMS Uses Dependent Technologies .............................39

Discussion: Exploring SMS Site Architecture.......................................................48

Module 3: Preparing to Deploy the SMS ClientsOverview .................................................................................................................1

Lesson: Introduction to the SMS Clients.................................................................2

Lesson: Discovering Resources.............................................................................12

Lesson: Managing the Site Systems That Support Client Installation and

Client/Server Communication ...............................................................................30

Discussion: Preparing to Deploy the SMS Clients ................................................48Module 4: Deploying SMS ClientsOverview .................................................................................................................1

Lesson: Deploying the Advanced Client ................................................................. 2

Lesson: Deploying the Legacy Client....................................................................30

Lesson: Troubleshooting Problems When Installing SMS Clients........................47

Discussion: Deploying SMS Clients .....................................................................57

Module 5: Collecting Inventory and Software MeteringOverview .................................................................................................................1

Lesson:Introduction to Inventory Collection..........................................................2

Lesson:Collecting Inventory Information.............................................................12

Lesson:Extending Inventory Collection ............................................................... 32Lesson:Configuring Software Metering ............................................................... 48

Discussion: Collecting Inventory and Software Metering.....................................64


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x Managing Microsoft Systems Management Server 2003

Module 6: Querying and Reporting DataOverview .................................................................................................................1

Lesson: Introduction to the Architecture of Data and Status Queries......................2

Lesson: Creating and Running Queries ................................................................. 12

Lesson: Configuring and Deploying a Reporting Point.........................................36

Lesson: Configuring and Running Reports ...........................................................53

Lesson: Creating and Running Dashboards...........................................................68

Discussion: Querying and Reporting Data ............................................................77

Module 7: Preparing an SMS Site for Software DistributionOverview .................................................................................................................1

Lesson: Explaining How SMS Distributes Software...............................................2

Lesson: Managing Distribution Points .................................................................. 13

Lesson: Configuring Software Distribution and the Advertised Programs ClientAgent .....................................................................................................................23

Discussion: Preparing an SMS Site for Software Distribution..............................39

Module 8: Managing Software DistributionOverview .................................................................................................................1

Lesson: Configuring Software Distribution Objects Using a Software

Distribution Methodology .......................................................................................2

Lesson: Creating and Configuring Collections......................................................12

Lesson: Creating and Configuring Packages.........................................................36

Lesson: Creating and Configuring Advertisements and Managing Software

Installation at the Client.........................................................................................55

Lesson: Monitoring Software Distribution............................................................69

Lab A: Using SMS Software Distribution to Deploy an Office Application ........85

Discussion: Managing Software Distribution........................................................93

Module 9: Implementing SMS Software Update Tools and ManagingUpdate Deployment

Overview .................................................................................................................1Lesson: Explaining How the Software Update Process Works ...............................2

Lesson: Installing the Software Update Scanning Tools ....................................... 10

Lesson: Performing Software Update Inventory ...................................................26

Lesson: Deploying and Verifying Software Updates ............................................38

Discussion: Implementing SMS Software Update Tools and Managing UpdateDeployment ...........................................................................................................59

Module 10: Using Remote Tools for Client SupportOverview .................................................................................................................1

Lesson: Introduction to Remote Tools.....................................................................2

Lesson: Configuring the Remote Tools Client Agent............................................10

Lesson: Using SMS Remote Tools in Troubleshooting ........................................ 25Discussion: Using SMS Remote Tools..................................................................39

Course Evaluation..................................................................................................41


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Managing Microsoft Systems Management Server 2003 xi

Module 11: Working with SMS HierarchiesOverview .................................................................................................................1

Lesson: Introduction to the SMS Site Hierarchy.....................................................2

Lesson: Configuring Site Communications...........................................................13

Lesson: Installing a Secondary Site Server ...........................................................33

Lesson: Managing Roaming Clients in an SMS Hierarchy...................................45

Discussion: Working with SMS Hierarchies.........................................................66

Module 12: Performing Site Maintenance, Backup, and Recovery TasksOverview .................................................................................................................1

Lesson: Performing Site Maintenance.....................................................................2

Lesson: Performing an SMS Site Backup ............................................................. 12

Lesson: Recovering an SMS Site ..........................................................................28

Discussion: Performing Site Maintenance, Backup, and Recovery Tasks ............ 48

Course Evaluation .................................................................................................50


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Managing Microsoft Systems Management Server 2003 xiii

About This CourseThis section provides you with a brief description of the course, audience,suggested prerequisites, and course objectives.

The goal of this course is to provide system administrators with the knowledge

and skills to manage a MicrosoftSystems Management Server (SMS) 2003environment successfully. In this five-day instructor-led course, students will

learn how to deploy SMS components and how to manage the ongoingoperations of an SMS infrastructure in a medium-sized or large enterprise

organization.

This course is designed for system administrators who have experience inmanagement technologies and who will be responsible for configuring and

managing one or more SMS 2003 sites and all supporting systems. Theaudience is expected to have one to three years of experience supporting

multiple-desktop and server computers running Microsoft Windows2000 inmedium-sized to large enterprise organizations.

This course requires that students meet the following prerequisites:

! Completion of Course 2277,Implementing, Managing, and Maintaining a

Microsoft Windows Server2003 Network Infrastructure: Network

Services, or equivalent knowledge

! Completion of Course 2272,Implementing and Supporting MicrosoftWindows XP Professional, or equivalent knowledge

! Have system administratorlevel working knowledge of the following

topics:

# Transmission Control Protocol/Internet Protocol (TCP/IP) networking

# Deployment and configuration of Microsoft Windowsbased personal

computers# The Active Directory directory service

# Supporting/troubleshooting personal computers

# Microsoft SQL Server

Experience with SMS 2.0 is not a requirement for this course.

Description

Audience

Student prerequisites


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xiv Managing Microsoft Systems Management Server 2003

After completing this course, the student will be able to:

! Describe the features and infrastructure of SMS 2003.

! Describe the SMS site architecture.

! Prepare for the deployment of SMS clients.

!

Deploy SMS clients.! Collect inventory and deploy software metering.

! Create, run, and view queries and reports.

! Describe and configure software distribution.

! Manage software distribution.

! Implement the software update tools and manage update deployment.

! Use SMS Remote Tools.

! Work with an SMS site hierarchy.

! Perform maintenance, backup, and recovery tasks for an SMS site.

Course objectives


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Managing Microsoft Systems Management Server 2003 xv

Course TimingThe following schedule is an estimate of the course timing. Your timing mayvary.

Day 1

Start End Module

9:00 9:45 Introduction

9:45 10:45 Module 1: Overview of Systems Management Server 2003

10:45 11:00 Break

11:00 11:35 Module 1: Overview of Systems Management Server 2003

(continued)

11:35 12:00 Module 2: Exploring SMS Site Architecture

12:00 1:00 Lunch

1:00 2:30 Module 2: Exploring SMS Site Architecture (continued)

2:30 2:45 Break2:45 4:10 Module 3: Preparing to Deploy the SMS Clients

4:10 5:00 Module 4: Deploying SMS Clients

Day 2

Start End Module

9:00 9:30 Day 1 review

9:30 10:30 Module 4: Deploying SMS Clients (continued)

10:30 10:45 Break

10:45 11:20 Module 4: Deploying SMS Clients (continued)

11:20 12:00 Module 5: Collecting Inventory and Software Metering

12:00 1:00 Lunch

1:00 2:35 Module 5: Collecting Inventory and Software Metering

(continued)

2:30 2:50 Break

2:50 5:00 Module 6: Querying and Reporting Data


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xvi Managing Microsoft Systems Management Server 2003

Day 3

Start End Module


9:30 10:45 Module 6: Querying and Reporting Data (continued)

10:45 11:00 Break

11:00 12:00 Module 7: Preparing an SMS Site for Software Distribution

12:00 1:00 Lunch

1:00 2:00 Module 7: Preparing an SMS Site for Software Distribution

(continued)

2:00 2:30 Module 8: Managing Software Distribution

2:30 2:45 Break

2:45 5:00 Module 8: Managing Software Distribution (continued)

Day 4

Start End Module


9:30 10:30 Lab A: Using SMS Software Distribution to Deploy an Office

Application

10:30 10:45 Break

10:45 12:00 Module 9: Implementing SMS Software Update Tools and

Managing Update Deployment

12:00 1:00 Lunch

1:00 2:45 Module 9: Implementing SMS Software Update Tools and

Managing Update Deployment (continued)

2:45 3:00 Break

3:00 4:35 Module 10: Using Remote Tools for Client Support

Day 5

Start End Module


9:30 10:45 Module 11: Working with SMS Hierarchies

10:45 11:00 Break

11:00 12:00 Module 11: Working with SMS Hierarchies (continued)

12:00 1:00 Lunch

1:00 1:35 Module 11: Working with SMS Hierarchies (continued)

1:35 2:30 Module 12: Performing Site Maintenance, Backup, and Recovery

Tasks

2:30 2:45 Break

2:45 4:15 Module 12: Performing Site Maintenance, Backup, and Recovery

Tasks (continued)


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Managing Microsoft Systems Management Server 2003 xvii

Trainer Materials DVD ContentsThe Trainer Materials DVD contains the following files and folders:

! Autorun.inf. When the DVD is inserted into the DVD drive, this file opens

StartCD.exe.

! Default.htm. This file opens the Trainer Materials Web page.

! Readme.txt. This file explains how to install the software for viewing theTrainer Materials DVD and its contents and how to open the Trainer

Materials Web page.

! StartCD.exe. When the DVD is inserted into the DVD drive, or when you

double-click the StartCD.exefile, this file opens the DVD and allows you

to browse the Trainer Materials DVD.

! StartCD.ini. This file contains instructions to launch StartCD.exe.

! 2596B_vs.doc.This file is the Microsoft Virtual PC Classroom Setup Guide.

It contains a description of classroom requirements, classroom

configuration, instructions for setting up the classroom, and the instructor

and student computer checklists.

! Powerpnt. This folder contains the Microsoft PowerPointslides that are

used in this course.

! Pptview. This folder contains the Microsoft PowerPoint Viewer, which canbe used to display the PowerPoint slides if Microsoft PowerPoint 2002 is

not available. Do not use this version in the classroom.

! Setup. This folder contains the files that install the course and related

software to computers in a classroom setting.

! Student. This folder contains the Web page that provides students with links

to resources pertaining to this course, including additional reading, review

and lab answers, lab files, multimedia presentations, and course-related Web

sites.

! Tools. This folder contains files and utilities used to complete the setup of

the instructor computer.

! Webfiles. This folder contains the files that are required to view the course

Web page. To open the Web page, open Windows Explorer, and in the root

directory of the DVD, double-click StartCD.exe.


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xviii Managing Microsoft Systems Management Server 2003

Student Materials Compact Disc ContentsThe Student Materials compact disc contains the following files and folders:

! Autorun.inf. When the compact disc is inserted into the compact disc drive,

this file opens StartCD.exe.

! Default.htm. This file opens the Student Materials Web page. It providesyou with resources pertaining to this course, including additional reading,

review and lab answers, lab files, multimedia presentations, and course-

related Web sites.

! Readme.txt. This file explains how to install the software for viewing theStudent Materials compact disc and its contents and how to open the

Student Materials Web page.

! StartCD.exe. When the compact disc is inserted into the compact disc drive,

or when you double-click the StartCD.exefile, this file opens the compact

disc and allows you to browse the Student Materials compact disc.

! StartCD.ini. This file contains instructions to launch StartCD.exe.

! Addread. This folder contains additional reading pertaining to this course.

! Appendix. This folder contains appendix files for this course.

! Flash. This folder contains the installer for the Macromedia Flash 6.0

browser plug-in.

! Fonts. This folder contains fonts that may be required to view the Microsoft

Word documents that are included with this course.

! Media. This folder contains files that are used in multimedia presentations

for this course.

! Mplayer. This folder contains the setup file to install Microsoft Windows

MediaPlayer.

! Webfiles. This folder contains the files that are required to view the courseWeb page. To open the Web page, open Windows Explorer, and in the root

directory of the compact disc, double-click StartCD.exe.

! Wordview. This folder contains the Word Viewer that is used to view anyWord document (.doc) files that are included on the compact disc.


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Managing Microsoft Systems Management Server 2003 xix

Document ConventionsThe following conventions are used in course materials to distinguish elementsof the text.

Convention Use

Bold Represents commands, command options, and syntax that must

be typed exactly as shown. It also indicates commands on menus

and buttons, dialog box titles and options, and icon and menu

names.

Italic In syntax statements or descriptive text, indicates argument

names or placeholders for variable information. Italic is also

used for introducing new terms, for book titles, and for emphasis

in the text.

Title Capitals Indicate domain names, user names, computer names, directory

names, and folder and file names, except when specifically

referring to case-sensitive names. Unless otherwise indicated,

you can use lowercase letters when you type a directory name or

file name in a dialog box or at a command prompt.

ALL CAPITALS Indicate the names of keys, key sequences, and key

combinations for example, ALT+SPACEBAR.

monospace Represents code samples or examples of screen text.

[ ] In syntax statements, enclose optional items. For example,

[filename] in command syntax indicates that you can choose to

type a file name with the command. Type only the information

within the brackets, not the brackets themselves.

{ } In syntax statements, enclose required items. Type only the

information within the braces, not the braces themselves.

| In syntax statements, separates an either/or choice.

! Indicates a procedure with sequential steps in a demonstration,

practice, or lab.

... In syntax statements, specifies that the preceding item may be

repeated.

.

.

.

Represents an omitted portion of a code sample.


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THIS PAGE INTENTIONALLY LEFT BLANK


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Released: 07/2004

Managing MicrosoftSystems ManagementServer 2003

Microsoft Virtual PCClassroom Setup GuideCourse Number: 2596B


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Information in this document, including URL and other Internet Web site references, is subject to

change without notice. Unless otherwise noted, the example companies, organizations, products,

domain names, e-mail addresses, logos, people, places, and events depicted herein are fictitious,

and no association with any real company, organization, product, domain name, e-mail address,

logo, person, places or events is intended or should be inferred. Complying with all applicable

copyright laws is the responsibility of the user. Without limiting the rights under copyright, no

part of this document may be reproduced, stored in or introduced into a retrieval system, or

transmitted in any form or by any means (electronic, mechanical, photocopying, recording, or

otherwise), or for any purpose, without the express written permission of Microsoft Corporation.

Microsoft may have patents, patent applications, trademarks, copyrights, or other intellectual

property rights covering subject matter in this document. Except as expressly provided in any

written license agreement from Microsoft, the furnishing of this document does not give you any

license to these patents, trademarks, copyrights, or other intellectual property.

! 2004 Microsoft Corporation. All rights reserved.

Microsoft, MS-DOS, PowerPoint, Windows, Windows NT, and Windows Server are either

registered trademarks or trademarks of Microsoft Corporation in the United States and/or other

countries.

The names of actual companies and products mentioned herein may be the trademarks of their

respective owners.

Course Number: 2596B


Released: 07/2004


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Microsoft Virtual PC Classroom Setup Guide iii

ContentsIntroducing Microsoft Virtual PC 2004...................................................................1

Setup Overview .......................................................................................................2

Classroom Requirements.........................................................................................3

Classroom Configuration.........................................................................................4

Instructor Computer Checklist.................................................................................5

Instructor Computer.................................................................................................6

1. Install Microsoft Virtual PC 2004 .................................................................. 6

2. Install the virtual disk files ............................................................................. 6

3. Create a desktop shortcut for Virtual PC........................................................7

4. Add virtual machines......................................................................................7

5. Activate Virtual Machines..............................................................................8

6. Create Setup Share .........................................................................................8

7. Install courseware fonts..................................................................................9

8. Install the PowerPoint Slides..........................................................................9

9. Install the Macromedia Flash 6.0 Plug-in.......................................................9

Student Computer Checklist..................................................................................10

Student Computer Setup........................................................................................11

Appendix: 2002-2003 Hardware Levels................................................................12


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Microsoft Virtual PC Classroom Setup Guide 1

Introducing Microsoft Virtual PC 2004This course is designed to be used with MicrosoftVirtual PC 2004. Virtual PCis a technology that allows a single computer to act as a host for one or more

virtual machines. The virtual machines use a set of virtual devices that may or

may not map to the physical hardware of the host computer.The software that is loaded onto the virtual machine is unmodified, full-version

software that operates exactly the same as it does when it is installed ontophysical hardware. The only exception is that when users log on to the guest

operating system, they must press ALT+DELETE instead ofCTRL+ALT+DELETE.

The following definitions will help you with the remainder of this document.

! Virtual PC. The Virtual PC 2004 application that allows you to install and

run other operating systems on virtual machines.

! Host computer. This is the physical computer on which an operating system

and the Virtual PC application have been installed.

! Host operating system. This refers to the operating system that is running on

the physical computer.

! Virtual machine. The virtual machine is the computer that is running inside

of Virtual PC. In this document, Virtual PC refers to the application running

on the host, and virtual machine refers to the guest computer that is running

in the application.

! Guest operating system. This is the operating system that runs inside the

virtual machine.

By default, the virtual machine will run inside of a window on the hostcomputers desktop; however, you can run the virtual machine in full screen

mode by pressing ALT+ENTER.You can return to a windowed viewby using the same key combination.

Pressing CTRL+ALT+DELETE while working with a virtual machinewill display the Windows Securitydialog box for the hostoperating system. Ifthis is not desired, press ESC. To access the Windows Securitydialog box for

a guest operating system, press ALT+DELETE.

The virtual machines may be configured so that they can communicate withother virtual machines on the same host computer, the host computer itself,virtual machines on other host computers, other host computers, and other

physical computers on the network, depending on the needs of a particular

course.

The instructions that you will follow as a part of this setup will configure theVirtual PC application and the virtual machines that will run on the host.Changing any of the configuration settings may render the labs unusable for this

course.

Note


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2 Microsoft Virtual PC Classroom Setup Guide

Setup OverviewEach host computer for the student or instructor will be configured with fivevirtual machines, as outlined in the following table:

Virtual machine Operating system Role

Glasgow Microsoft Windows Server2003 Domain Controller

Dublin Windows Server 2003 SMS Site 1

Paris Windows Server 2003 SMS Site 2

Bonn Microsoft WindowsXP

Professional

SMS Client 1

Perth Microsoft Windows NT

Workstation 4.0

SMS Client 2 (legacy)

The five virtual machines will only be able to communicate with each other byusing the Virtual PC virtual network switch; they will not have network access

to any other classroom computers, nor will they be able to access the Internet.

This course is not designed to operate with all the virtual machinesrunning at the same time.

Never run more than the designated virtual machines as required for each lab or

practice.

Do not change the RAM allocation for any virtual machine; this may cause the

lab exercises or practices to become unstable or cease functioning.

Running too many virtual machines on one host computer at the same time canautomatically trigger the Virtual PC Pause mode for one or more virtual

machines. If Virtual PC pauses the Glasgow virtual machine, it can cause fatalerrors or an unexpected system shutdown on the virtual domain controller.

The host computers must be set up with a default installation of Microsoft

Windows XP Professional. It is not necessary for the host computers to be ableto communicate with one another on the network. However, allowing the hostcomputers to communicate with each other and the Internet is notdetrimental to

the practices in this course and can be done at the discretion of the user. Youshould make note of the administrator name and password and provide this to

the instructor. We advise that you use an account named Student with lesserpermissions on the student computers. Provide that user name and password to

the instructor for the students use.

The operating systems installed in the virtual computers in this

course are not activated. Unless you have already done so for another course,you must contact Microsoft Learning at [email protected] to receive

product keys that you will use to activate the virtual computers. Please includeyour program ID number in your email. You must activate using product keysthat you receive from Microsoft Learning. You will use these keys to activate

all virtual computers that you receive from Microsoft Learning. You will onlyneed one key for each operating system. It may take up to 24 hours for you to

receive a response to your email.

Important

Important


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Classroom RequirementsThis course requires a classroom with a minimum of one computer for theinstructor and one for each student. Before class begins, install and configure allcomputers by using the following information and instructions.

HardwareAll classroom computers require the following hardware and softwareconfiguration. (The computers must meet Hardware Level 4 specification. See

the Appendix: 2004 Hardware Levels.)

! Pentium III 1 gigahertz (GHz)

! PCI 2.1 bus

! 1 gigabyte (GB) of RAM

! 18-GB hard disk

! 512-kilobyte (KB) L2 cache

! DVD player

! Non-ISA network adapter (10/100 megabits per second (Mbps) full duplex

required)

! 4-megabyte (MB) video adapter

! Super VGA (SVGA) monitor (17-inch)

! Microsoft Mouse or compatible pointing device

! Sound card with amplified speakers

In addition, the instructor computer must be connected to a projection displaydevice that supports SVGA (800 x 600 pixels, 256 colors).

SoftwarePlease note that, unless otherwise indicated, this software is not included on theInstructor Materials digital video disc (DVD) or the Student Materials compact

disc. This course was developed and tested on the following software, which isrequired for the classroom computers:

! Microsoft Windows XP Professional

All classroom computers must have Windows XP Professional installed

along with the latest service pack to act as the host computer for Virtual PC.

! Microsoft Office XP Suite

The instructor computer must have Office XP installed, as well as the latestservice pack, to run the Microsoft PowerPointpresentations.


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Classroom ConfigurationEach classroom computer will serve as the host for five virtual machines thatwill run in Virtual PC. Domain or workgroup membership and networkconfiguration does not matter for the host classroom computers. However, the

computer names Glasgow, Dublin, Paris, Bonn, and Perth cannot be used for

any of the host computers because each host will be configured to run virtualmachines with these names.

Estimated time to set up the classroom: 4 hours (based on using theVirtual PC procedures identified within this manual)


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Instructor Computer Checklist

1. Install Microsoft Virtual PC 2004

2. Install the virtual disk files

3. Create a desktop shortcut for Virtual PC

4. Add virtual machines

5. Activate virtual machines

6. Create Setup Share

7. Install Courseware Fonts

8. Install the PowerPoint slides

9. Install the Macromedia Flash 6.0 Plug-In


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Instructor ComputerUse the instructions in the following section to set up the classroom manually.Before you start the installation of the instructor computer, Windows XPProfessional and Microsoft Office XP Professional must be installed on the

computer.


1. Insert the Microsoft Virtual PC 2004 CD into the DVD-ROM drive.

2. If the Virtual PC setup program does not start automatically, launchsetup.exefrom the Virtual PC CD.

3. On the Welcome to the InstallShield Wizard for Microsoft VirtualPC 2004page, click Next.

4. On the License Agreementpage, select I accept the terms in the licenseagreement, and then click Next.

5. On the Customer Informationpage, enter a user name, organization, andproduct key (if needed), verify that Anyone who uses this computerisselected, and then click Next.

6. On the Ready to Install the Programpage, click Install.

7. On the InstallShield Wizard Completedpage, click Finish.


1. Double-click Base04A.exe in the \Setup\Drivesfolder of the InstructorDVD.

If you experience long delays when opening the self-extracting filesfrom the DVD, copy the files to the local hard disk and open them from

there.

2. Verify that C:\Program Files\Microsoft Learning\2596\Drives is listed in theUnzip to folderbox, and then click Unzip.

3. In the WinZip Self-Extractor message box, click OK.

4. In theWinZip Self-Extractorapplication window, click Close.

5. Repeat steps 1 through 4 for:

a. Base04C.exe

b. 2596_1-Glasgow_DC.exe

c. 2596_2-Dublin_SMSsite1.exe

d. 2596_3-Paris_SMSsite2.exe

e. 2596_4-Bonn_WinXPclient.exe

f. 2596_5-Perth_NT4client.exe

6. Navigate to C:\Program Files\Microsoft Learning\2596\Drives.

7. Right-click the Base04A.vhdfile, and then click Properties.

Task SummaryInstall Virtual PC.

Task SummaryInstall the virtual disks andconfiguration files by

running the self-extractingzip files in the Drives folderon the Instructor DVD.

Note


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8. Under Attributes, select the Read-only check box, and then click OK.

9. Right-click the Base04C.vhd file, and then click Properties.

10.Under Attributes, select the Read-only check box, and then click OK.

3. Create a desktop shortcut for Virtual PC1. Navigate to C:\Program Files\Microsoft Virtual PC.

2. Right-click Virtual PC.exeand drag it to the desktop.

3. Click Create Shortcuts Hereonthe shortcut menu.


1. Double-click the Virtual PCshortcut on the desktop.

2. On the Welcome to the New Virtual Machine Wizardpage, click Next.(If the wizard does not automatically start, click New.)

3. On the Optionspage, select Add an existing virtual machine, and thenclick Next.

4. In the Name and locationbox, type C:\Program Files\MicrosoftLearning\2596\Drives\2596_1-Glasgow.vmcand then click Next.

5. On the Completing the New Virtual Machine Wizardpage, verify thatWhen I click Finish, open Settingsis selected, and then click Finish.

6. In the Settings for 2596_1-Glasgow_DC dialog box, select Networking,verify that the Number of network adapterssetting is set to 1, verify that

Local only is selected in the Adapter 1list, and then click OK.

7. Repeat steps 2 through 6 (by clicking New) for the following .vmc files inC:\Program Files\Microsoft Learning\2596\Drives:

a. 2596_2-Dublin_SMSsite1.vmc

b. 2596_3-Paris_SMSsite2.vmc

c. 2596_4-Bonn_WinXPclient.vmc

d. 2596_5-Perth_NT4client.vmc

This course is notdesigned to operate with all the virtual machines

running at the same time.

Never run more than the designated virtual machines as required for each lab or

practice.

Do not change the RAM allocation for any virtual machine; doing so may causethe lab exercises or practices to become unstable or cease functioning.

Running too many virtual machines on one host computer at the same time canautomatically trigger the Virtual PC Pause mode for one or more virtual

machines. If Virtual PC pauses the Glasgow virtual machine, it can cause fatalerrors or an unexpected system shutdown on the virtual domain controller.

Task SummaryCreate a shortcut for VirtualPC on the desktop.

Task SummaryUse the New VirtualMachine Wizard to add eachvirtual machine to the VirtualPC Console.

Important


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5. Activate Virtual Machines

1. In the Virtual PC console, select 2596_1-Glasgow_DC, and then clickStart.

2. After the virtual machine starts, log on as Administratorwith a passwordof P@ssw0rd.

Pressing CTRL+ALT+DELETE while working with a virtual machine

will display the Windows Security dialog box for the host operating system. Tolog on to the guest operating system running in the virtual machine, press

ALT+DELETE.

3. In the Windows Product Activationalert box, click Yes.

4. On the Lets activate Windowspage, select Yes, I want to telephone acustomer service representative to activate Windows, and then click

Next.

5. On the Activate Windows by phonepage, click Change Product Key.

You may need to scroll the window down to reveal the buttons.

6. On the Change Product Keypage, enter the course specific-product key asprovided by Microsoft Learning, and then click Update.

7. On the Activate Windows by phonepage, in the Step 1drop-down listbox, select your location.

8. Dial the telephone number that is displayed in Step 2.

9. Follow the telephone instructions to activate Windows. This will take a fewminutes.

10.After logon completes, in the Virtual PCwindow, from the Actionmenu,select Close.

11.In the Closewindow, select Shut down Windows Server 2003and savechanges, verify that Commit changes to the virtual hard diskis selected,

and then click OK.

12.Repeat steps 1 through 12 for the following virtual machines:

a. 2596_2-Dublin_SMSsite1

b. 2596_3-Paris_SMSsite2

c. 2596_4-Bonn_WinXPclient

6. Create Setup Share1. In Windows Explorer, right-click C:\Program Files\Microsoft Learning\

2596\Drives, and then click Sharing and Security.

2. On the Sharing tab, select Share this Folder, typeVPC_DrivesintheShare nametext box, and then click OK.

Task SummaryActivate Windows operatingsystems within the virtualmachines.

Note

Note

Task SummaryShare virtual machine filesfor installing on studentcomputers.


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7. Install courseware fonts

1. Click Start and then click Run.

2. In the Runtext box, type x:\tools\fonts.exe(wherexis the drive letter ofyour DVD-ROM drive), and then click OK.

3. In the Coursewarefontsdialog box, click Yes.4. In the Coursewarefontsmessage box, click OK.

8. Install the PowerPoint Slides

1. On the instructor computer, click Start,and then click Run.

2. In the Runbox, type x:\Tools\2596_ppt.msi (wherexis the drive letter ofthe DVD drive),and then click OK.

9. Install the Macromedia Flash 6.0 Plug-in

1. In the Runbox, type x:\Setup\Flash6A.exe (wherexis the drive letter ofthe DVD drive), and then click OK.

2. In the Macromedia Flash Player 6 dialog box, click Yesto install thecontrol.

3. When installation is complete, click OK.

Task SummaryInstall courseware fonts byrunning fonts.exe.

Task SummaryInstall PowerPoint slides byrunning 2596_ppt.msi.

Task SummaryInstall the Flash 6.0 plug-inby running Flash6A.exe.


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Student Computer Checklist



3. Create a desktop shortcut for Virtual PC


5. Activate virtual machines

6. Install the Macromedia Flash 6.0 Plug-In


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Student Computer SetupTo set up the student computers, complete the items in the Student ComputerChecklist. Use the instructions for each checklist item in the InstructorComputer Setup section of this setup guide.

Alternatively, if the student computers are networked to the instructorcomputer, copy the contents of the VPC_Drives share that was created on theinstructor computer to C:\Program Files\Microsoft Learning\2596\Drives oneach student computer. This will allow you to skip items 2 and 5 in the

checklist.


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Appendix: 2004 Hardware Levels

Hardware Level 1! Pentium II 400 MHz

! PCI 2.1 bus

! 256 MB of RAM

! 8-GB hard disk

! 256-KB L2 cache

! DVD player

! Non-ISA network adapter (10/100 Mbps required)

! 4-MB video adapter

! SVGA monitor (17-inch)


! Sound card with headphones or speakers

Hardware Level 2! Pentium II 450 MHz

! PCI 2.1 bus

! 512 MB of RAM

! 12-GB hard disk

! 512-KB L2 cache

! DVD player

! Non-ISA network adapter (10/100 Mbps required)




! Sound card with speakers

! Internet access

! Projection display device that supports SVGA (800 x 600 pixels, 256

colors)


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Hardware Level 3! Pentium III 700 MHz

! PCI 2.1 bus

! 768 MB of RAM

! 16-GB hard disk

! 512-KB L2 cache

! DVD player

! Non-ISA network adapter (10/100 Mbps full duplex required)





! Internet access

!

Projection display device that supports SVGA (800 x 600 pixels, 256colors)

Hardware Level 4! Pentium III 1 GHz

! PCI 2.1 bus

! 1 GB of RAM

! 18-GB hard disk

! 512-KB L2 cache

! DVD player

! Non-ISA network adapter (10/100 Mbps full duplex required)





! Internet access

! Projection display device that supports SVGA (800 x 600 pixels, 256

colors)


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PN: X10-75795

Course Preparation Checklist for Course 2596,

Managing Microsoft Systems Management Server 2003

It is recommended that you complete the following checklist to help youprepare for a successful delivery of Course 2596, Managing MicrosoftSystems

Management Server 2003.

CoursesIt is highly recommended that you audit the following courses, or you must

have the equivalent knowledge and skills that these courses teach:

! Course 2272, Implementing and Supporting Microsoft WindowsXPProfessional

! Course 2277, Implementing, Managing, and Maintaining a MicrosoftWindows Server2003 Network Infrastructure: Network Services

Technical Preparation ActivitiesIt is highly recommended that you complete the following technical preparation

activities.

_______ Become familiar with the purpose and content of the Additional

Readings included on the Trainer Materials DVD:

! Active DirectorySchema Modification and Publishing for SystemsManagement Server 2003

! SMS 2003 Concepts, Planning, and Deployment Guide! SMS 2003 Operations Guide! SMS Software Update Services Guide: A Guide to Using the SMSSUS Feature Pack to Manage Security Updates! SMS 2003 Status Message reference toolOptional: If you want to learn more about SMS 2003, the following

books are also recommended:

! Admin911: SMSby Rod Trent! Microsoft SMS Installer(Book/compact disc package) by Rod Trent! Microsoft Systems Management Server 2003 Administrators

Companionby Steven D. Kaczmarek


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2 Course Preparation Checklist for Course 2596, Managing Microsoft Systems Management Server 2003

_______ Practice using and/or reviewing the Microsoft product(s) and tools

associated with this course:

! Systems Management Server 2003, including:! SMS 2003 Toolkit 1:

! Advanced Client Spy! MP Spy! Policy Spy! SMS 2003 Toolkit 1 Documentation! SMS Trace! Tools Command Prompt

! SMS Feature Packs:! Microsoft Office Inventory Tool for Updates

Documentation

! Security Update Inventory Tool Documentation! System Management Server:

! SMS Administrators Console! SMS Courier Sender! SMS Online Library! SMS Setup! SMS Site Repair Wizard

Optional: If you want to learn more about the differences between

SMS 2.0 (the previous version) and SMS 2003, it is recommended that

you practice using the Microsoft product:

! Systems Management Server 2.0, including:! SMS 2.0 associated tools and documentation

_______ Practice setting up the classroom by following the instructions in the

Managing Microsoft Systems Management Server 2003Microsoft

Virtual PC Classroom Setup Guide.

_______ Review the Share Web site at http://www.microsoft.com/sms for updated

information.

_______ Review the course error log, which is posted on the Microsoft Certified

Trainer Web site at https://partnering.one.microsoft.com/mct/.


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Course Preparation Checklist for Course 2596, Managing Microsoft Systems Management Server 2003 3

Instructional Preparation ActivitiesIt is also recommended that you complete the following instructional

preparation activities.

_______ Read the About This Course at the beginning of the course and the

Instructor Notes that precede each module.

_______ Practice presenting each demonstration and/or performing each practice.

_______ Practice presenting each module and the Module 8 lab. Review each

module-ending discussion.

! Identify the information that students need to complete each practiceand the lab successfully. Anticipate the questions that students may

have.

! Identify the key points for each topic, demonstration, practice, lab,and module-ending discussion.

! Identify how each demonstration, practice, lab, and module-endingdiscussion supports the module topics and reinforces the module

objectives.

! Identify examples, analogies, demonstrations, and additional deliverytips that will help to clarify module topics.

! Note any problems that you may encounter during a demonstration,practice, or lab, and determine a course of action for how you will

resolve them in the classroom.

! Identify ways to improve a demonstration, practice, lab, or module-ending discussion to provide a more meaningful learning experience

for your specific audience.

_______ Review the Microsoft Certifications Web site at

http://www.microsoft.com/learning/mcp/ for updated information about

the Microsoft Certified Professional program.


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Contents

Introduction 1

Course Materials 2

Prerequisites 3

Course Framework 4

Setup 6

Demonstration: How to Use Virtual PC 7

Introduction to Northwind Traders 9

Additional Reading from Microsoft Learning 11

Microsoft Learning Recommended Courses 12

Microsoft Certified Professional Program 13

Facilities 15

Introduction


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Information in this document, including URL and other Internet Web site references, is subject to

change without notice. Unless otherwise noted, the example companies, organizations, products,

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part of this document may be reproduced, stored in or introduced into a retrieval system, or

transmitted in any form or by any means (electronic, mechanical, photocopying, recording, or

otherwise), or for any purpose, without the express written permission of Microsoft Corporation.

Microsoft may have patents, patent applications, trademarks, copyrights, or other intellectual

property rights covering subject matter in this document. Except as expressly provided in any

written license agreement from Microsoft, the furnishing of this document does not give you any

license to these patents, trademarks, copyrights, or other intellectual property.

! 2004 Microsoft Corporation. All rights reserved.

Microsoft, Active Directory, MS-DOS, MSDN, the Office logo, PowerPoint, Visio, Win32,

Windows, the Windows logo, Windows Media, Windows NT, Windows Server, and Windows

Server System are either registered trademarks or trademarks of Microsoft Corporation in the

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The names of actual companies and products mentioned herein may be the trademarks of their

respective owners.


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Introduction iii

Instructor NotesThe Introduction module provides students with an overview of the coursecontent, materials, and logistics for Course 2596,Managing MicrosoftSystems

Management Server 2003.

To teach this course, you need the following materials:

! Delivery Guide

! Trainer Materials DVD

To prepare for this course, you must:

! Complete the Course Preparation Checklist that is included with the trainer

course materials.

Presentation:45 minutes

Required materials

Preparation tasks


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iv Introduction

How to Teach This Module

This section contains information that will help you to teach this module.

Welcome students to the course and introduce yourself. Provide a brief

overview of your background to establish credibility.

Ask students to introduce themselves and provide their backgrounds, productexperience, and expectations of the course.

Record student expectations on a whiteboard or flip chart that you can referencelater in class.

Tell students that everything they will need for this course is provided at theirdesks.

Have students write their names on both sides of the name cards.

Describe the contents of the student workbook and the Student Materialscompact disc.

Demonstrate how to open the Web page that is provided on the StudentMaterials compact disc by double-clicking StartCD.exe in the Studentfolder

on the Trainer Materials compact disc.

Describe the prerequisites for this course. This is an opportunity for you toidentify students who may not have the appropriate background or experience

to attend this course.

Briefly teach the overarching framework of this course, and describe eachmodule and what students will learn.

Explain how this course will meet students expectations by relating theinformation that is covered in individual modules to their expectations.

Describe any necessary setup information for the course, including course filesand classroom configuration.

Prior to performing this demonstration, start the Glasgow virtual machine.

Because Glasgow (the domain controller) takes several minutes to start, itshould be completely started before you begin this presentation.

In this course, students will use Microsoft Virtual PC 2004 to perform all thehands-on practices. Demonstrate how to use virtual machines by performing the

following procedure:

1. On your desktop, click the Start menu to select Microsoft Virtual PC.

2. In Virtual PC, click Dublin, and then click Start. Mention that with 1

gigabyte (GB) of memory, the students will be able to run up to three virtual

computers at a time, but that starting more than three virtual machines will

cause performance problems. The demonstrations and practices are designedto use no more than three virtual machines simultaneously.

3. Show the students that the system tray of the host computer contains an icon

for Virtual PC. If Virtual PC is running but the window becomes hidden,

you can reactivate the window by double-clicking the icon in the system

tray.

4. Show the students that the title bar of each virtual machine indicates which

virtual machine is being accessed.

Introduction

Course materials

Prerequisites

Course framework

Setup

Demonstration: UsingVirtual PC


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Introduction v

5. Switch to Glasgow and then log on to Glasgow by pressing right ALT+

DELETE. Log on as NWTraders\Administrator with a password of

P@ssw0rd. Point out that the ALT key on the right side of the keyboard is

referred to as both the right ALT key and the HOST key in Virtual PC Help

and menus.

6. Demonstrate Full Screen mode by pressing right ALT+ENTER. Repeat this

key sequence to return to a window view.

7. Switch to Dublin, and then log on to Dublin as Administrator by pressing

right ALT+DELETE. Point out that all accounts in the Microsoft Active

Directorydirectory service have been preconfigured with a password of

P@ssw0rd.

8. Use Ipconfig /allat a command prompt at Glasgow, Dublin, and the host

computer to show the Internet Protocol (IP) addresses configured for each.

Use Pingto show that Glasgow and Dublin can ping each other but not thehost or any other computer on the hosts network.

9. From Glasgow, show how to map drive Z to drive C of the host computer.

Point out that when the drive is mapped, students can access information

stored on the host computer by using this mapped drive, and they can createadditional mapped drives by using the Settingscommand on the Editmenu

of Virtual PC.

10.Close Glasgow and save changes: on the Actionmenu, click Close, and

then select Save state and save changes. Close Dublin and save changes.

Point out that students can choose to either discard or commit their changes

when closing Virtual PC. Typically, in this course, students should commit

their changes by clicking Save state and save changeseach time they close

Virtual PC.

The purpose of this practice is to have the students open the virtual machines.Starting the virtual machines at this point will save time when they begin to use

the virtual machines in the practices in Module 2, Exploring SMS SiteArchitecture.

Use this topic to introduce students to the scenario in which they will work

throughout this course. Describe Northwind Traders and then describe how themodules will work.

Throughout the module, students will complete Microsoft SystemsManagement Server (SMS)related procedures presented in the context of a

realistic business scenario. Typically, students will assume the role of a systemadministrator and will be given various situations in which they will be required

to perform a series of SMS tasks to complete each scenario successfully.

Discuss additional books that are available on this subject.

Explain the Microsoft Learning curriculum and present the list of additionalrecommended courses.

Refer students to the Microsoft Learning Web page at

http://www.microsoft.com/learning/ for information about curriculum paths.

Practice: How to StartVirtual PC

Introduction toNorthwind Traders

Additional Reading from

Microsoft Learning

Microsoft LearningRecommended Courses


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vi Introduction

Tell students that Microsoft offers four different learning product types, and

each type has different components and emphasis. Identify the key differencesbetween each type. It is important that students understand the differences

between these product types as well as the focus of the product type that theyare currently attending. This understanding is particularly important for students